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Business Profile

Financing

Belmont Finance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/16/20 Entered into finance contract with 24 months interest free financing. Monthly payment was set at $116.81.I called in July for the balance due ($296.56) and no mention of promotion period ending was discussed. I called today (9/14/2022) to get final payment amount and was told I owe $999. I asked why and was told I missed the ending promotion date and now owed interest charges. I asked to speak to supervisor was unsuccessful in speaking to one. I feel the contract was arranged so the ending promotion date fell short and I would automatically be thrown into paying interest. Dirty business practice!!

    Business Response

    Date: 09/15/2022

    We are sorry for any confusion regarding this account. The details provided do not match our records. Please contact us at **************, Option 2, so we may further discuss the account.

    Customer Answer

    Date: 09/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The account number is *********. I want to pay $63 and call contract paid in full. 


    Regards,

    *************************

    Business Response

    Date: 09/15/2022

    We are sorry that our response was not acceptable. We would like the opportunity to discuss the account in detail. At your convenience, please contact ***************************, Customer Relations Manager, at ************************. Thank you.

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I viewed my credit report and noticed that there are fraudulent accounts. This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name BELMONT FINANCE LLC Balance $0.00 Account Number **********

    Business Response

    Date: 09/14/2022

    Please contact us directly at **************, Option 2, to discuss any concerns regarding your account and to request any desired documentation.

  • Initial Complaint

    Date:09/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was foolish enough to purchase a vacuum cleaner from one of this companies "clients". I have been paying on this contract since February of 2018 by bank draft. I have no contract of this account and my requests for one and confirmation of the remaining balance on this account have been ignored. The only contact from them has been due to ONE payment that exceeded my banks overdraft protection limit and was declined at that time. I made an arrangement with one of their strong arm collection agents, for one missing payment I remind you, to double up for the month of August which they failed to do and resumed their harassing phone calls. This company provides very little in the way of account information, actually none, on their website. They just want payment. From their other website it is clear that they cater to slick online and door to door sales companies that prey on vulnerable people. I have had enough double talk from company agents. Please send me a copy of my contract and remaining balance. I find it hard to comprehend how I have now been paying for a vacuum cleaner that does not work for four and a half years and no end in sight.

    Business Response

    Date: 09/13/2022

    We apologize for any miscommunication or confusion this customer has experienced with our company. We have been unable to contact the consumer at the telephone number provided. We will be happy to send a copy of the contract and a Statement of Account. Please contact ***************************, Customer Relations Manager, at ***********************, to discuss any further concerns or questions. Thank you.

  • Initial Complaint

    Date:08/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a problem that yall need to fix i been dealing with mail fraud for a while. Please get this account off my credit report because i am a victim of identity theft and have attached a police report that i filed as well.

    Business Response

    Date: 08/29/2022

    All account information has been verified. There is no indication of fraud. Please contact us at ******************** to further discuss the account.

  • Initial Complaint

    Date:08/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/15/22, I received a telephone call at 7 pm explaining that my forgiveness loan had been partially dismissed and I needed to start making payments on the loan. In January, I can requalify for loan forgiveness. At this time, I needed to pay $750 using a credit card. I agreed upon receiving a written document. I never received the documentation and cannot contact the business because they will not answer the telephone or respond to my email. According to the Belmont **************** LLC website, I have three days to cancel the application without receiving any penalty or obligations. I am contacting BBB because I need to cancel the contract as soon as possible. I used my ****** credit card, and I can dispute the charges and cancel my card as soon as the loan is processed. ************************* handled my application, and these are the telephone numbers I called *****************-****************************, and 1-877-231-03174. I emailed a cancellation request to ********************************* and *********************************** requesting support to email me a cancellation application. No one has responded to either of the above methods.

    Business Response

    Date: 08/17/2022

    We are unable to locate a customer in our system with the information provided. Our contact number is **************. We believe this complaint is for another company.

  • Initial Complaint

    Date:07/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am simply a Customer trying to reach the company. The phone number listed on my contract and on this website is incorrect. There is no email address allowing customers to reach them. The set all accounts on direct withdrawals. My problem is. I am fixing to close an account and need to contact them. Unfortunately this is my quickest route. That is sad in a business setting today. I am truly frustrated I set this loan with this company now.

    Business Response

    Date: 08/16/2022

    This customer has been contacted directly and the issue is resolved.

Belmont Finance, LLC is NOT a BBB Accredited Business.

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