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Business Profile

Automation Equipment

TurnKey Corrections

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for TurnKey Corrections's headquarters and its corporate-owned locations. To view all corporate locations, see

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TurnKey Corrections has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on inmatecanteen on 9/12. Payment was deducted from my account on 9/14. The order is not showing in my account with ******************** and i have had multiple emails back and forth with them. They have told me to continue waiting and it should go back into my bank. However, the charge is completed and finalized and they have my money. When I asked to speak to a supervisor, ******* on the phone just put me on mute and quite responding to me hoping that I would hang up. Eventually she came back on the phone and told me to 'wait and see' if my money would return to me by 9/23. Waiting another week to see if my money is returned is unacceptable. I would like my refund now.

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Over a week ago I purchased unlimited texting for $10.99. I only was able to use for two days and it disappeared. Then they charged me $.13 a text and used up all my money.I also had approved video visits so my son could visit his kids. They disappeared and I'm being asked to submit my ID but there is noplace to put it.I can't find the unlimited texting option now and have written several emails for over a week and have been ignored and disregarded.I feel I'm being treated like a criminal and not a customer paying and losing my good money.********************* ************ ********************

    • Initial Complaint

      Date:03/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Didn't get text messages but they took my money and swear I got them . It was March 7th thru the 10th. 2023. They refuse to send me the messages for proof. Under my account I can see that messages were written but I got none of them. They say they can see messages between us but they are lying because I got none from the inmate.

    • Initial Complaint

      Date:03/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $28.95. charged to My card over a month ago he. Ever received it. And i need it back or added to his account i work hard for my money and i need to get it done ASAP i understand that you accidents happen but again. I'm not trying to make it a huge ordeal i just need it taken care of

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a Holiday Package on Dec 8th 2022. As of today, Jan 3rd 2023, there has been no delivery of the package that was ordered and charged to my card on Dec 8th. I filed a complaint with them via the only means of contact available per their web site. You can contact Inmate Canteen by email at ********************** by phone at 8:30 AM - 4:30 PM CST, or by **** Mail at our home office.Turnkey Corrections *************************************************************** USAThere is no phone number listed and the only one that I can find by searching the internet is ************ just has a voice response system that just tells you to go back to their web site! Sent a message to them via their web site, got two responses requesting more information from me about the order that I had sent to them in the original request. I have sent them numerous responses back with no response back. My last email was to request a full refund of my $50.84 paid for the package that was never delivered. This company has NO CUSTOMER SERVICE ! Here is the order I placed and was Never Delivered:Date TotalSales TaxFee Total Dec 8, 2022, 12:26:37 PM $46.21$0.00 $4.63 $50.84

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use the services offered by this company, they advertise a promotional offer for unlimited text to communicate to inmates, the offer is for 1 week of unlimited text that ends the 7th day after purchase at midnight, but it is ended around 6 pm on the 7th day and I end up paying full price for the messages. That is false advertising of their product/service. Also, half of the time the service is does not work, currently the kiosk available to the inmates has been broken for days they can't receive messages being sent, respond or answer any video calls that come through. So I am paying for unlimited text plan that is not working. I have sent a complaint to them about the advertising of unlimited text promotion over a week ago with the only update that someone will reach out to me, and I have not heard from them. I want compensation for what I have paid for that I haven't received due to the wrong advertising of their service and for the continuous unavailable non-working equipment that can't be used for the services I pay for by the inmates.

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using 'Inmate Canteen' (i.e. TurnKey Corrections) I attempted to deposit funds to an inmate's account at ******* County, ** Corrections. I received receipts that the deposits were successful, but the inmate did not receive the funds. I have contacted 'Inmate Canteen's' customer support five times- they ignore my questions and have made no attempt to refund my money. On 8/25 I made a $30 deposit to a "communication account" so the inmate could at least have phone service. I was charged the normal $3.99 fee from ***********************. However, Inmate Canteen charged my credit card a $28.95 fee without my permission. Attachments: 8/20 receipt from Turnkey Corrections for $60 8/23 receipt from Turnkey Corrections for $60 8/25 receipt from **********************. for $33.95 8/25 receipt from Turnkey Corrections for $28.95 (they added this fee to the ****************** payment). Copy of my credit card statement showing the expenses but $0 credits. I also have copies of the five very unhelpful email conversations with Inmate Canteen customer support if needed.

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking a full refund from Turnkey Corrections from the month's of September 2021 until present, due to the erroneous deduction system which regulates their communication funds spending between inmates and their families. They do not provided deduction records to citizens who fund the accounts, just the inmates. In doing this, citizens cannot accurately argue when their account has been erroneously deducted. They have poor customer service which rarely will get back to, and if you do speak with them they simply provide a disclaimer that states if their technology fails they have the right to keep the money. Their technology fails daily, and they keep money of citizens without refunding it. More importantly, they tax stamps, envelops, and tea which is illegal. Myself and my boyfriend have paid for these items for him while incarcerated, and being that this is illegal, I am requesting a full refund of my contributions due to illegal activity of the company.

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother is in Escambia county Jail in *******, **. I have not been able to speak to him and on July 4 I spent over $300 with this company in which he was not given any of the things I sent. My brother, *****************************, is not from that town or state and has no one. They seem to be taking advantage of ppl at their lowest point and getting rich off of it. They have no customer service at all. I have sent in 4 tickets and have heard nothing in return.

    TurnKey Corrections is NOT a BBB Accredited Business.

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