Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Insurance Companies

Acuity, a Mutual Insurance Company

Reviews

This profile includes reviews for Acuity, a Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Acuity, a Mutual Insurance Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    2.66/5 stars

    Average of 44 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromGerald B

      Date: 10/31/2023

      1 star

      Gerald B

      Date: 10/31/2023

      Well first off , I got limited liability insurance from you on a monthly basis and i was let go by the company after 30 days and ,I requested to cancel my insurance , In the months since june ive recieved bills that are all for different amounts and now um recieving threatening letters from attorneys how is this good business , my one month of insurance was 139.00 a month why my i being charge over 1900.00 dollars for something i cancelled in 30 days

      Acuity, a Mutual Insurance Company

      Date: 11/01/2023

      Hello, and thank you for your feedback, *************If you'd like to discuss your specific situation in greater detail please email me with the policy number at ******************************************* you, Acuity ************* Team.
    • Review fromJames S

      Date: 10/04/2023

      5 stars

      James S

      Date: 10/04/2023

      My recent claim was handled in a timely and very professional manner. I recommend Acuity for all your car and home insurance needs.

      Acuity, a Mutual Insurance Company

      Date: 10/04/2023

      Hello, *****. We appreciate the recommendation!
    • Review fromRichard W

      Date: 09/21/2023

      5 stars

      Richard W

      Date: 09/21/2023

      I think Acuity is what every insurance company would like to become. Honest, always there, very economical, can do everything on line. Keep up the good work.Proud to be an American.

      Acuity, a Mutual Insurance Company

      Date: 09/22/2023

      Much appreciated, *******!
    • Review fromFine Choice

      Date: 01/07/2023

      1 star

      Fine Choice

      Date: 01/07/2023

      My company paid Acuity 12/14 of $2,907.28 on 12/15. My policy was placed on cancellation status with an additional $1,575.68 due by 12/30 that was not on my bill statement due to be paid 12/14. Now Acuity is requesting that we pay $5,000 to reinstate my policy.

      Acuity, a Mutual Insurance Company

      Date: 01/09/2023

      Thank you for sharing your experience, *******, we appreciate your feedback and would like follow up with you. If you choose, please send me an email at ************************************* with your policy number, and a member of our team will be happy to review your feedback. Regards, CM from Acuity.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.