Complaints

This profile includes complaints for Generac Power Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Generac Power Systems, Inc.

  S45w29290 Highway 59 Waukesha, WI 53189-9071

  
• 

  Generac Power Systems, Inc.

  211 Murphy Dr Eagle, WI 53119-2065

  
• 

  Generac Power Systems, Inc.

  757 N Newcomb St Whitewater, WI 53190-1475

  
• 

  Generac Power Systems, Inc.

  900 N Parkway St Jefferson, WI 53549-1338

  
• 

  Generac Power Systems, Inc.

  3815 Oregon St Oshkosh, WI 54902-7100

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Generac 600 amp industrial generator, had it installed by ******* electric in *******, **. They couldnt finish the job but they activated the warranty without my knowledge. When I finally had the ability to get the rest of the job finished by a certified generac dealer, the warranty had lapsed by less than a month. The unit required well over $5000 worth of work that generac would not cover because the warranty had expired weeks prior. I continued to get the generator worked on out of my own pocket. I was told it was in good working order after replacing the parts generac recommended replacing.Ive had the generac dealer here several times and they still cannot get it running correctly. We've now discovered the unit is saying theres more issues that need to be addressed after I assumed it would be working in the power outage were currently having. I paid +$70,000 to purchase and install this unit and Ive been sold a lemon. And generac doesnt care at all.

  

  Business Response

  Date: 05/09/2025

  We sincerely apologize for the negative experience youve had with your Generac generator and the challenges with your warranty and ongoing repairs. We understand your disappointment with the units performance despite significant investment and our team wants to investigate how the warranty was prematurely activated and why you continue to experience issues. Please contact us directly at ************ with your original purchase information and details about the installers so we can explore all available options to help resolve this situation.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back on Oct 14th 2024 myself and Generac contractor was on the phone with Generac power cell phone # ************ and requested a smart module system that was not working. The Generac customer service said it is out of warranty but since we had the system not working correctly over a year that she approved the part to be sent. after waiting for months nothing. Hardware river contractor (Generac contractor) called them and spoke with ****** and she said yes a noted the the part was approved and will send out. still nothing. I called and spoke to ******* and said the *** number issued and part will be sent out case number *******. still nothing after 8 weeks. Call Jan 21st to get an update and now they are stating it not approved. I would not have an issue if at first they said it was not covered under warranty. they approved this at first is my issue.

  

  Business Response

  Date: 05/08/2025

  We sincerely apologize for the frustrating experience you've had with your smart module and the conflicting information regarding its approval and shipment. We understand your frustration with the initial approval followed by the recent denial, and we want to assure you we'll investigate what happened with your case. Please contact us at ************ so we can gather the required information from you and proceed with a fair resolution.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/25 ***** Generator on my request sent a repairman to my home because my Generac, which I purchased from them, would not start. The repairman found a tight snap ring in the carburetor linkage was malfunctioning. He adjusted and put silicone on this linkage and the Generac started to operate. For this service my **** has been charged $655. I belies this labor charge is covered by my extended warranty which does not expire until 08/12/2026. I have discussed this issue with both ***** Generator representatives, on phone number ************ and Generac representatives on phone number ************. Generac representative ****** ***** told me that ***** Generator charged my **** card because my coverage had expired. I advised her of the expiration date of my extended warranty which. She checked the company records and acknowledged that I indeed had extended warranty coverage. She promised to get back to me me which she has not done. I have left numerous requests for her to give me an answer for why I was charged for this service without a response from her.

  Customer Answer

  Date: 02/11/2025

  I have not heard from the company
  
  

  ***** *******

  
  

  

  Business Response

  Date: 05/08/2025

  We sincerely apologize for the frustrating experience you've had with your product and the conflicting information regarding approval for warranty replacement We understand your frustration given the service experience you had, and we want to assure you we'll investigate what happened and determine the appropriate course of action. If you should need to revisit your case or provide new information, please contact us at ************. 

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  I called the companies dispute resolution number. I was referred to another number that was answered by a robot that disconnected while I was explaining why I called. This is just another example of my experience trying to get Generac to honor their extended warranty. The warranty is useless. I cannot wait for the system to break down again. I will promptly replace it with a different system and deposit the Generac  system in the front yard with a sign explaining why it is junk.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 06/24/2025

  Hello,

  Generac had the opportunity to review the concerns in the complaint. After a thorough review of facts, we were able to resolve the concerns directly with the consumer. 

  Customer Answer

  Date: 06/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Generac Model ***** fm ********** on 7/29/24, $529. It was difficult to start, & when it did, it wouldnt run. I followed troubleshooting instructions in the manual & on the Generac website. I contacted Generac at ************, they instructed me to take the generator to a service center at ************* in ******, **, for evaluation. My Generac case number is *******. I paid Northern Tool $60 for the technician's evaluation, the fee would be refunded if the repair is covered under warranty. My claim number at ************* is 1185. I have been in regular contact with ***** at Generac to check on the status of the repair. I was informed that delays were due to high demand for **************** approvals following the hurricane season. On October 7, I followed up with ******* at Generac & was told the issue was with *************. I then spoke with the technician, ***, at Northern Tool, who explained that the delay was due to Generac not providing guidance on how to proceed. I contacted Generac again, & ***** reached out to ***, asking him to send her the *********************** he had about the generator to move the process forward. ***** has been very helpful. On November 11, I followed up with ***** again, & she informed me that *** was still waiting on a decision from Generac. On December 2, ***** told me she was not receiving updates from *** & had him forward his email to the Generac Tech Support Team to ensure the information was reaching the correct people. On January 3, 2025, I spoke with ******* from Generac's Escalation Team, who is now reviewing what needs to be done to resolve the issue. I have requested a refund & was advised to wait to follow up until Wednesday, January 8th to give her time to review the case.Jan 10: received a call & message from ******* to call her at ************. I called & left messages at 10:53 am & 1:36 pm. I left a messages on 1/13 at 2:34 pm & 1/15 at 4:05pm no response. I left a message on Jan 20 asking for a refund.

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read that you have had a poor experience with your Generac product. I understand you requested a reimbursement. From you account information I found that you have agreed to a resolution with Generac. Please expect the replacement unit to ship to the dealer within 3-5 weeks. Once the dealer receives the unit the dealer should be reaching out to you to schedule hand off.

  Regards,

  Generac

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disappointed with Generac Yesterday, 1-17-25, I called 12 of your website contacts to repair my Generac 8500 mobile generator. Not a singe one could or would offer to accept my repair need. Before this, I went to one of your units on I 35 in ******, ***** for the same reason. The door was locked but I could see a female on the phone. She would not come to let me in. For the next 30 minutes I then called the 12 contacts on your website for service, but to no avail. And the woman never unlocked the door during that time. I took my Generac machine back home disappointed with Generac Corporation.

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read of your poor experience with your Generac portable unit failing to operate along with your poor experience with the Generac dealer network in your area. 

  I will have an Appeals and Grievances case created to have a specialist assist you in finding a dealer to do diagnostic work on your portable unit.

  Regards,

  Generac

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 14KW generator. Generator stopped working due to defective internal connector. Defective connector due to manufacturing process and or connector. Generator has been off line for more then six weeks. Why? Generac states "it needs four to six week to ship out replacement parts. Great! purchase generator in case of emergency power outage. Generac the company places no priority on replacement parts. Why buy a generator from Generac if Generac cant support customer in need?

  

  Business Response

  Date: 01/22/2025

  Good day,

  I apologize to read that Generac has not shipped parts out to your Generator in a timely manner. I will have an Appeals and Grievances specialist reach out. You should receive communication in 1-3 business days.

  Regards,

  Generac

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Once again, request for replacement parts sent to Generac.  Jan. 24th received "replacement" part(s). All parts are incorrect. Wrong parts sent by Generac.   All data regarding this issue are held with contractor, Bellows Plumbing, Heating, Cooling & Electrical.  i.e. detail dates and action. I as well have kept detailed notes.

  Note: Both Bellow and Generac are first class organizations. Products and/or services.  Issues happen from time to time. How a company handles problems and corrects errors in a timely fashion is what sets them apart from the herd.  With Generac, product(s) are best in class. Customer technical support is clearly a weak point.  Poor technical support and parts replacement have plagued what should be a simple field fix.  Much field repair time and tech. serve dollars are being spent without resolution of issue.   

  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Your question: "Have I heard from the company" I complained about?  Yes,  Received phone call from a ******** *****, Appeals & grievances specialist III.

  Impression of call. Ms. ***** came off aggressive and uninterested in my complaint.  Defensive that Generac had any issues at all.  Short call. 

  Jan 23, 2025 received letter from Ms. ***** giving actions taken by Generac.  Unfortunately, actions taken by Generac cause more delays. Why?  Each shipment of parts sent consisted of all being, wrong parts.   

  Finally, on Feb 17, 2025 parts were delivered and installed.   Well over 3 months of wrong parts shipped.  

  I received an invoice from a 3rd party repair company for labor (billable hours) to find out Generac sent the wrong parts. 

  The 3rd party company will work with Generac to sort this out. i.e. Who owes who money. 

  Make no mistake, Generac makes a great generator. Happy with the product. On the other hand, Generac technical services and parts  support is terrible. 

  Parts came to us in mismarked boxes. Generac parts inventory must be a mess.  Tech support gave unbelievable, wrong, inappropriate instruction for the field service team to follow. 

  So, in short  NO!!! I am not at all satisfied with the company's efforts to resolve the problem.  And, don't forget, there is the matter of Generac taking responsibility for labor hours spent and billed to me for shipping of WRONG parts. Over and Over again.  

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first acquired an ecobee through national grid for free. Prior to my acquiring it I contacted ****** and asked if it would work with my system. They assured me no problem. Less than a year later I noticed an issue with my heat pump not turning on. Had HVAC come out spent $200 on that and he testing my system and said the thermostat was the issue. I purchased for $191.24 a newer model. Four months later the same issue. I contacted ecobee and spent hours chating with **** to trouble shoot the issue. Turns out the product was fault and they replaced it no charge. I am now having the issue again and am fed up. My house is freezing all the time and HVAC has looked at the system again and I have troubleshooted the same way I did with **** again and gotten the same results. I want my money back.

  

  Business Response

  Date: 01/22/2025

  Good day, 

  I apologize to read that you have had several issues with your ecobee unit. I will forward your request for assistance and understand you are frustrated with the experience you have had thus far with your two ecobee devices. The ****** team should reach out to you within 3-5 business days.

  Regards,

  Generac

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I received an email from them stating

  
  Hi ******,
  
  My name is *****. I'm a ******************** Specialist at ecobee.
  
  I was notified that you were still experiencing an issue with the replacement ecobee thermostat. Please feel free to let us know what date and time (with time zone) you are available for further consultation and we can call you back. Please also confirm your phone number.
  
  Please note, ecobee thermostat, just like any other standard thermostat, simply turns on and off the heat pump outside. It does not communicate with the **** system any other way.
  During our chat with you, we determined the Y1 terminal was not energizing or turning on your heat pump, while a different connection (Y2) was able to work just fine. This determined that the Y1 terminal had become damaged/faulty and the thermostat needed replacement.
  
  We would like to know what happed to the replacement thermostat that was sent. Was the heat pump not turning on with the replacement thermostat? We can check and make sure the heat pump lockout setting was set correctly for the heat pump to turn on. Or if there was anything else that was preventing the heat pump from running.
  
  Please do reach out to us so that we can assist you further. We want to make sure your system is up and running with your ecobee thermostat.
  
  Regards,
  *****
  
  I have since had my system evaluated by an **** specialist who assured me the ecobee was the problem not my heat pump system. I am not willing to try to troubleshoot this product for a third time (especially when it is 5 degrees where I live currently) I have a new thermostat that works and want my money back. Plain and simple. 
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read that you have not reached a resolution you requested. 

  Two ****** representatives offered support with resolving the customers concerns. The customer was given additional context that the repeated issue would likely tie to a non Generac device. The customer refused to conduct/consider any further troubleshooting with Generac.

  Generac is not able to offer the customer a reimbursement or replacement.

  I understand this is not the resolution requested from the customer. I do appreciate the time you have given Generac to review and assist with this BBB complaint

  Regards,

  Generac

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They offered to troubleshoot again for a third time. I am unable to offer more time or money to this. Especially since it is now freezing winter temperatures and I have a job. If I were to trouble shoot or consult my HVAC techniciant as they suggested that would be another $200 and time off from my job and moreoney out of my pocket at-least for them to come out when my HVAC is not the issue its their product. I have a new thermostat (honeywell) and no longer have an issue. My HVAC guy ran every test and looked at every part of my system and could not diagnose a single issue with it. It was put in in 2021 and never had an issue until their products were installed. Unless Ecobee is going to come and personally look at everything with my HVAC guy and foot the bill for it I can no longer offer them my time or money. I want a refund. I expect a refund and will accept nothing less  

  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Generac sold me a tank utility monitoring device for propane tanks -- model 7005. I paid $200 for it. It's a wifi device that connects to the home router. They discontinued the setup app that is used for the device. Therefore I can't reconnect it to wifi. It's a bait-and-switch. They're trying to force customers like me in to using a paid service with an LTE (cellular) device. This is garbage. I've asked the customer service to get the tank setup app and they refuse to help, even after speaking with two supervisors. ******. This company is trying to rip-off customers.

  

  Business Response

  Date: 01/02/2025

  Good day,

  I apologize to read of your experience with your tank monitoring product. I have forwarded this BBB complaint to the tank utility support group to further assist you. Please expect communication within 1-3 business days.

  Regards,

  Generac

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They indicated that I would be contacted by their business within 1-3 business days. It's now on business day #5, and I haven't heard from them. I'm assuming that they don't have a desire to fix this problem.
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 01/13/2025

  Good day,

  I apologize for the lack of communication. I will forward to the Manager of the Appeals and ********************* to reach out and provide a resolution moving forward. 

  Regards,

  Generac

  Customer Answer

  Date: 01/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Mr. **** ********* communicated with me today. Their resolution was satisfactory, and I appreciate the efforts by BBB and Generac. 

  
  Regards,
  
  **** *****

  
  

• Initial Complaint

  Date:12/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought paid for generator business cashed check then tried to shake me down to sign illegal forms this representative of generac is in my opinion commiting tax fraud and generac said nothing they can do the clearly call the dealers there representatives

  

  Business Response

  Date: 12/23/2024

  Good day,

  I apologize to read of your contract dispute. I will send this over to the Appeals and ********************* to have a specialist reach out to you in 5-7 business days. I understand you are requesting assistance with a contract dispute.

  Regards,

  Generac

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted generac warranty September 6, 2024 about the board/ panel not working in the generac and it was under warranty. They advised me the warranty is up September 14, ************************** time. Made a claim and they advised they would call to get the warranty work approved and covered. Never heard anything back. I called every week and they said the same thing ( waiting on appeals ) to give us the go ahead. Someone would contact me in a few days. Never heard anything again (11-12-24). I called a complain and they forwarded me to ******** ***** in the Appeals and ******************** She was very rude and stated it didnt sound like a warranty job and that they will probably not cover it but couldnt give me and answer yet. Said they would get back with me in a week. Its now December 10, 2024 and still havent heard anything.

  

  Business Response

  Date: 12/23/2024

  Good day,

  I apologize to read that the issue with your Generac generator has not been resolved in a timely manner. I will forward this BBB complaint request for updated information to your case to the case specialist to assure they reach out to you. Please expect communication from your case specialist within 5-7 business days (Generac will not be Open for Christmas Eve or Christmas Day).

  Regards,

  Generac

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has not heard from Generac as of yet. He can be reached at ************.

   
  Regards,
  
  ****** *******

  Customer Answer

  Date: 01/13/2025

  We have not heard anything from Generac Power Systems from December 10, 2024. Nothing has got resolved. We have been waiting on the warrant company to reach back out to us with no response. So that means we do not have a working Generac. Very disappointed with the whole situation. 

  
  

  

  Business Response

  Date: 01/21/2025

  Good day,

  I see that the communication on this case has been sparce. I will forward the request for communication to the case specialist and copy the A&G manager. Please expect communication from your case specialist within 1-3 business days. 

  Regards,

  Generac

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I feel I should be reimbursed my money for having the unit repaired while it was under warranty. This has been going on since September and I feel Generac has done nothing for me under their warranty. The communication has NOT been sparse as I have left several messages for ******** ***** with no return calls back. I also have numerous different claim numbers assigned to me.
  I got my Generac fixed on January 8, 2025 by ** ***** Electric (Generac Supplier) and it cost me $2340.00. I have receipts and I believe the Generac Warrany should cover the parts of this. I will not be satisfied until something is done! 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read of your experience with your Generac generator and will forward your BBB Complaint to your case specialist to contact you within 3-5 business days.

  Regards,

  Generac

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read of your experience with your Generac generator and will forward your BBB Complaint to your case specialist to contact you within 3-5 business days.

  Regards,

  Generac

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I feel I should be reimbursed for the parts I had to pay to get the generac panel replaced. I have all receipts from what I  paid out for a generac certified technician to replace the unit. 
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 02/10/2025

  The company has still not reached out to me regarding this matter. Im not satisfied in how this has went on for months with no compromise. My Generac was under warranty when they problem occurred and they will not take accountability in doing there part in paying for the parts for this! I want answers.

  
  

  Customer Answer

  Date: 02/25/2025

  No, I am NOT satisfied and NO I have not heard from the company.  This has been going on since September of 2024 with no outcome and since December with BBB with no outcome. This is ridiculous. Im considering taking further action and speaking to a lawyer about this situation! 

  ****** *******

  Customer Answer

  Date: 04/07/2025

  No, have not heard anything! Been waiting 7 months.

  

  Business Response

  Date: 05/12/2025

  Hello,

  I apologize for the delayed response. An agent will be connecting with you to review the determination in your case. 

   

  

  Business Response

  Date: 05/12/2025

  Hello,

  I apologize for the delayed response. An agent will be connecting with you to review the determination in your case. 

   

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *******