Complaints

This profile includes complaints for Generac Power Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Generac Power Systems, Inc.

  S45w29290 Highway 59 Waukesha, WI 53189-9071

  
• 

  Generac Power Systems, Inc.

  3815 Oregon St Oshkosh, WI 54902-7100

  
• 

  Generac Power Systems, Inc.

  211 Murphy Dr Eagle, WI 53119-2065

  
• 

  Generac Power Systems, Inc.

  757 N Newcomb St Whitewater, WI 53190-1475

  
• 

  Generac Power Systems, Inc.

  900 N Parkway St Jefferson, WI 53549-1338

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted generac warranty September 6, 2024 about the board/ panel not working in the generac and it was under warranty. They advised me the warranty is up September 14, ************************** time. Made a claim and they advised they would call to get the warranty work approved and covered. Never heard anything back. I called every week and they said the same thing ( waiting on appeals ) to give us the go ahead. Someone would contact me in a few days. Never heard anything again (11-12-24). I called a complain and they forwarded me to ******** ***** in the Appeals and ******************** She was very rude and stated it didnt sound like a warranty job and that they will probably not cover it but couldnt give me and answer yet. Said they would get back with me in a week. Its now December 10, 2024 and still havent heard anything.

  

  Business Response

  Date: 12/23/2024

  Good day,

  I apologize to read that the issue with your Generac generator has not been resolved in a timely manner. I will forward this BBB complaint request for updated information to your case to the case specialist to assure they reach out to you. Please expect communication from your case specialist within 5-7 business days (Generac will not be Open for Christmas Eve or Christmas Day).

  Regards,

  Generac

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has not heard from Generac as of yet. He can be reached at ************.

   
  Regards,
  
  ****** *******

  Customer Answer

  Date: 01/13/2025

  We have not heard anything from Generac Power Systems from December 10, 2024. Nothing has got resolved. We have been waiting on the warrant company to reach back out to us with no response. So that means we do not have a working Generac. Very disappointed with the whole situation. 

  
  

  

  Business Response

  Date: 01/21/2025

  Good day,

  I see that the communication on this case has been sparce. I will forward the request for communication to the case specialist and copy the A&G manager. Please expect communication from your case specialist within 1-3 business days. 

  Regards,

  Generac

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I feel I should be reimbursed my money for having the unit repaired while it was under warranty. This has been going on since September and I feel Generac has done nothing for me under their warranty. The communication has NOT been sparse as I have left several messages for ******** ***** with no return calls back. I also have numerous different claim numbers assigned to me.
  I got my Generac fixed on January 8, 2025 by ** ***** Electric (Generac Supplier) and it cost me $2340.00. I have receipts and I believe the Generac Warrany should cover the parts of this. I will not be satisfied until something is done! 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read of your experience with your Generac generator and will forward your BBB Complaint to your case specialist to contact you within 3-5 business days.

  Regards,

  Generac

  

  Business Response

  Date: 01/27/2025

  Good day,

  I apologize to read of your experience with your Generac generator and will forward your BBB Complaint to your case specialist to contact you within 3-5 business days.

  Regards,

  Generac

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I feel I should be reimbursed for the parts I had to pay to get the generac panel replaced. I have all receipts from what I  paid out for a generac certified technician to replace the unit. 
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 02/10/2025

  The company has still not reached out to me regarding this matter. Im not satisfied in how this has went on for months with no compromise. My Generac was under warranty when they problem occurred and they will not take accountability in doing there part in paying for the parts for this! I want answers.

  
  

  Customer Answer

  Date: 02/25/2025

  No, I am NOT satisfied and NO I have not heard from the company.  This has been going on since September of 2024 with no outcome and since December with BBB with no outcome. This is ridiculous. Im considering taking further action and speaking to a lawyer about this situation! 

  ****** *******

  Customer Answer

  Date: 04/07/2025

  No, have not heard anything! Been waiting 7 months.

  

  Business Response

  Date: 05/12/2025

  Hello,

  I apologize for the delayed response. An agent will be connecting with you to review the determination in your case. 

   

  

  Business Response

  Date: 05/12/2025

  Hello,

  I apologize for the delayed response. An agent will be connecting with you to review the determination in your case. 

   

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bottom line on our experience with Generac is the machine doesn't work and has not since we bought it 4 years ago. They only say it not covered by the warranty. We were told it could have been in the installation of the gas pipe. We don't understand why we should have to pay a ***** to get this running, as a dependable machine for us living In rural areas during snow and thunder storms. My husband has a cpap machine and that was one of the main reasons we purchased it. The machine has not ran long enough to even need a tune up. *** doesn't it work or start properly???

  

  Business Response

  Date: 12/23/2024

  Good day,

  I apologize to read that your Generac generator is failing to start. If the unit is still not operating, you can contact a dealer from the dealer locator. You can find a dealer by inputting your zip code into this website: ******************************************************************************

  From what you have informed me, even if the unit is not under warranty you can still have it repaired from one of the service centers from the dealer locator. Thank you for your time, if you would like assistance locating a dealer, please reach out to the Generac Customer Experience phone number ************.

  Regards,

  Generac

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a generac 20kw generator approximately 10 years ago. They normally last 20 years or more and will last approximately 3000 run hours. I have had my generator professionally serviced yearly by generac dealers. During a recent power outage my generator failed with a low oil pressure fault. It was determined by a generac dealer that my oil pump failed and it was more financially prudent to replace the generator. I was told by several dealers that they are also seeing this issue in the field. If you look on line forums you will see many complaints about this same issue. I contacted generac about this issue and it was not resolved. I understand it will cost several thousand dollars to repair my unit and I am not requesting this. It is going to cost me 7500 dollars to replace my generator that failed prematurely. I requested that generac provide me with a 10 year extended warranty on my new unit. They give these warranties away as a promotion several times a year but there are no promotions going on at this time. Being that my generator failed prematurely, and there are documented issues with this problem in the field, I feel generac can provide me with a free 10 year extended warranty on a new unit. This is a approximately 950 dollar value. Your help in this manner would be greatly appreciated. My ticket number with generac is *******. Note my generator only had 97.1 run hours on it.

  

  Business Response

  Date: 12/31/2024

  Good day,

  I will forward your BBB Complaint to the Appeals and ********************** I apologize to read of your issues with your Generac product and understand you are requesting an extended warranty be added to your unit.

  Regards,

  Generac

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  At this point there still is no resolution. Waiting on a favorable response from Generac
  Regards,
  
  ***** ****

  

  Business Response

  Date: 01/02/2025

  Good day,

  After review of your case it looks like you have been in contact with Generac. Please continue working with your Generac A&G specialist to reach a resolution. 

  Regards,

  Generac

  

  Business Response

  Date: 01/02/2025

  Understood,

  It looks like you were in communication with your A&G specialist today. Please continue working with the A&G specialist to seek a resolution to your case.

  Regards,

  Generac

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I was contacted by ******* from generac today and informed that they will not cover the cost of a 10 year extended warranty on my new unit. This responce is totally unacceptable especially when they give these warranties away for free during promotions. I am requesting this complaint be left open until there is an acceptable resolution.  Thank you.                                         ase type your response here.]
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022 I purchased a generac model xt8500 EFI generator to use for my fireworks tent and as backup power. Generac claims to give this thing a 3-year warranty. With the unit having less than a thousand hours on it, it has given me severe running problems, and is now refusing to start. I have reached out to multiple repair places that do not work on fuel injected engines, and the ones that do work on fuel injected engines will not accept generac warranty for repairs. In August of 2024 I contacted generac and let them know of the problem I was having and ask if they could help me locate a service center or replace the generator as it is still well within its 3-year warranty and it is having major problems, all possible service centers were called and none of which work on a fuel injected generator, so my case got forwarded to generac appeals and grievances. And that is where it has sat since August of 2024. I hear very little from appeals grievances, I've been asking for a call back for going on close to 2 months now, yet I hear nothing back. All I would like is for some clear communication as to what is going on and if they are going to repair/replace my broken unit. I don't need anything more than that, if this model is no longer available I will happily take any other model that is comparative to the one that I have. But I really need to hear back from generac to let me know what's going on as I keep holding back from either replacing the motor with a third party motor on the dead generator or buying another larger generator until I know what is going on with generac, I am unwilling to spend a couple thousand dollars on a new generator if one is going to get replaced. All I seek is for my generator to be repaired and/or replaced, or for generac to reach out to me and tell me they will not be replacing my generator so I can move forward with this part of my life. My appeals grievances case number will be put in the account/order/tracking number.

  

  Business Response

  Date: 12/31/2024

  Good day,

  I understand you need request to have your Generac portable generator repaired or replaced. Thank you for incorporating your case number. I will forward your BBB complaint to the A&G specialist working your case and the A&G manager. Please expect communication within 3-5 business days (Generac is closed New Years Day). 

  Regards,

  Generac

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Generac solar system and battery not working. Purchased an entire solar system from Generac solar solutions approx 3 years ago. I am making payments of $250.00 every month for 25 years. The system since it was installed has worked for approximately 2-3 months since install. I have spoke with them on the phone several times to get people to fix issues. None of the issues were customer (Myself) caused as I do not touch the system. During the wait periods to get service done from the time of call is approx 4 months as has been my experience. They state that they had an install company that quit servicing for them and that is the issue. This is not my issue nor is it my problem. I expect some kind of prompt service when I am making payments on something that does not work and has not worked for more than 1 full month without having it go down because of faulty parts and poor installation. I would like to get the payments back that were made while it was down. And I would like them to pay the excessive electric bills that I have received because of these issues.

  

  Business Response

  Date: 12/23/2024

  Good day,

  I apologize to read of your installation experience and will be sending this BBB complaint over to the Generac ************************************* for further assistance. Please expect communication from one of their specialists as soon as they are able.

  Regards,

  Generac

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding a transaction involving the purchase of a warranty extension for my generator. I bought the new generator on May 1, 2019, and it included a Generac 10-year extended warranty. In April 2023, Generac contacted me via mail and informed me that my warranty was nearing expiration. The letter heading on this letter was Generac; no other name was listed on the Power Plan Flyer. I asked them to check their records as I remembered buying the extended warranty. They told me on the phone that my warranty was about to expire. This led to my inadvertent purchase of a duplicate warranty extension purchase for $1,035. Upon realizing this error, I requested a refund in November of 2024. I have been informed that another company, ***********, will issue a prorated refund of $876.34. Regrettably, I find this resolution unacceptable; I am entitled to a full refund of the original amount paid, potentially with interest. Please clarify the following points: 1. What prompted Generac to contact me regarding the warranty when my generator was still under a valid 10-year extended warranty? I confirmed this within Generacs records? 2 What is the rationale behind the decision to provide only a prorated refund when the transaction was totally in error? 3. Does this situation reflect Generac's standard business practices, rated A+ by the BBB? I hope not! I respectfully request a full refund of $1,035 from Generac, Generac Power Plans, or After, **** I would appreciate your prompt attention to this matter and look forward to your response. As a follow-up note, a check for $876.34 was received, leaving a balance due me of $158.66.

  

  Business Response

  Date: 12/23/2024

  Good day,

  I apologize to read of your extended warranty purchasing process issues. I understand ********* has provided you a refund and you seek to have the rest covered as well. I will forward your BBB Complaint to the Appeals and **************** to have a specialist reach out to you to discuss your concerns further. Please expect communication within 3-5 business days.

  Regards,

  Generac

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two separate issues with my Generac/********* unit that was purchased from ******, an authorized dealer. Issue 1: My Generac/Honeywell Model number G00723510 has not worked properly since the day it was installed. The wireless connection that's required to control this product using their app has never worked. I reconnect the unit and it disconnects hours/days later while trying to update firmware. It's been reconnected over 100 times over the past year. I've contacted customer service up to a dozen different times with no solution provide other than call a dealer. They also advised that I setup a dedicated wifi network for the generator which was also done using a non-mesh network, the unit continues to disconnect. When I call a dealer to come and fix they tell me that a firmware upgrade is not covered by warranty and that would be the first step in fixing the issue. Generac will not authorize a replacement of the wifi module unless the firmware is updated first and the issue continues. The product does not work correctly and will not update wirelessly because of the current firmware, it's a known issue with many other owners. I am unable to update the firmware on my own, must be done by a dealer and is not covered by warranty. Generac needs to either pay for the firmware upgrade which is causing the issue or allow me to update the firmware myself. They are not willing to do either. Issue 2: The extended warranty (10 Years) that was offered when purchased it not reflected on my account. The paperwork that was submitted to extend my warranty to 10 years was confirmed by Generac to be in good order but the extended warranty was never applied to my account. ********************** has actually shortened my warranty period from 5 years when purchased to 3 instead of extending to 10 years as offered in their promotion.

  

  Business Response

  Date: 12/20/2024

  Good day,

  I apologize to read of this experience with your Generac product. I will forward your BBB complaint to the Appeals and ********************* to get to the bottom of your extended warranty concerns and they may have to incorporate the Mobile Link team to get to the bottom of your ML issues. 

  Please allow 3-5 business days (Generac is not open Christmas eve or Christmas) for a specialist to contact you about your BBB Complaint.

  Regards,

  Generac

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I was not sure how to respond to your last message on the portal. Generac has not yet resolved the situation so I did not want to reply that things have been fixed. They have been in touch but my issue remains. Is there a way to reopen this?

  
  Regards,
  
  ******** ****

  

  Business Response

  Date: 01/02/2025

  Good day,

  I actually don't have the ability to close BBB complaints. If you have any other questions as you progress through your case within the Appeals and **************** I would be glad to assist to the best of my ability.

  Regards,

  Generac

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1- 3/4/2021 ************** made a home visit to determine the size and type of generator needed2- 3/24/2021 A check was written to ************** for $5,0003- 4/9/2021 Another check was written to ************** for $5,0004- 5/28/2021 money was pulled by Generac from ************** 5- 8/3/2021 We received documentation from Chance **** the owner of **************. It was a copy of what he received from ****** ********* at 10:58 am. RE: *** for Generac SO# *******. It stated. Right now since there is a long backorder on liquid cooled units those have an expected shipping window of 1/4/2022-1/7/2022. That is what I CURRENTLY see we are always updating our lead times based on production status and order cancellations so we may see this move forward.6- 3/14/2022 Chance **** let us know he had our generator.7- 6/23/2022 Generator was installed. Additional payment of $4,445. The total payment for our Generac was $14,445.8- 6/29/2022 ******* tanks were filled.9- The next call our generator was set to do a weekly run on Sunday.10- The total run time on our generator since installation is 2.4 hours and then it quit11- I called ************** and **** **** was sent out to check our generator. He made about 4 trips. He could not fix it so ***** **** contacted a Generac licensed service tech.12- 5/29/2024 ******* ****** with Electrical, HVAC, and ****************** came out to check our generator. He completed a service form and I have attached a copy of it. After several service calls and hours of labor along with many phone calls by him and myself to Generac, still no working generator. 13- 10/1/2024 ******* ****** made his last call without a working generator. He worked diligently on each visit to repair our generator.************** ************ (Chance ****) Electrical, HVAC, and ******************, *****************************************************************************************************. ************ or ************ (******* ******)

  

  Business Response

  Date: 12/11/2024

  Good day,

  I apologize to read of your experience with independent companies, the Generac dealer network, and the Generac product you own. I understand you are requesting Generac reimburse you. I will forward your BBB complaint to the Appeals & Grievances team to have a specialist review your case and contact you within 1-3 business days. 

  Regards,

  Generac

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Generac 24KW generator through ********** for over $14,000 installed. It was installed in March of 2022 and ran fine until October of 2024. The installer had to come back and take the unit to their shop to fix at a labor cost of $2,160. Generac's warrant covered parts, but not labor. So after only a few months more than the 2-year labor and parts portion of the warranty expired, I'm sitting with a $2,160 bill which I believe to be due to defective parts on my generator. I believe that the labor cost of $2,160 should be refunded to me due to the defective generator.

  

  Business Response

  Date: 12/11/2024

  Good day,

  I apologize for the experience you have had with your Generac generator. I understand you are requesting assistance with coverage of repairs. I will forward this to the Appeals and ********************* to have a case created and a specialist contact you in regards to the rest of your BBB complaint.

  Please expect communication within 1-3 business days.

  Regards,

  Generac

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached the email I sent to the Generac Executive Team which has gone unanswered. The Executves do not even respond or care so I am not surprised their customer service is absolutely terrible. The email will sum up my complaint. I am absolutely disgusted in the level of service I have received from Generac. I regret purchasing a Generac generator because of the poor service. I have also provided my case # with Generac but I will provide it again - *******. I have been trying to see if Generac will cover the cost of the failed ************************ box that failed and is no longer working. I sent an invoice from the company (**********) who I requested a quote from to make the repair and the end of June 2024 and Generac. The customer service is absolutely disgusting at Generac as I have never received a call nor an email other than the Case *** telling me she will be out of the office at the beginning of July. The last I heard is that my case is with the Appeals and ************** and was told that the decision would take 24 to 48 hours and the part in question would likely be covered. The *** advised she would call me once the decision was made and I have heard nothing and that was over a week ago. I am at a loss as to what to do to get this resolved. Please help.

  

  Business Response

  Date: 01/27/2025

  Good day,

  Thank you for reaching out to Generac via the BBB. I apologize to read that you have not received a proper resolution to your case. I understand you request that the **************** Modules be covered by Generac. After review of your case it looks like a resolution was provided. Could you correct me if I am wrong?

  Regards,

  Generac