Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  The Good Feet Store

  125 NW Loop 410 Ste 430 San Antonio, TX 78216-5390

  
• 

  The Good Feet Store

  10900 Lakeline Mall Dr Ste 400 Austin, TX 78717-5937

  
• 

  Good Feet Store

  1841 Belle Isle Blvd Ste H Oklahoma City, OK 73118-4226

  
• 

  Good Feet Store

  1680 NW Chipman Rd Ste B Lees Summit, MO 64081-3934

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2025 I purchased a set of supports and insoles from Good Feet at *************************************** for $1802.71. During the fitting process, I complained of pain caused by the supports, but was told that my feet would need time to get used to them and it was normal to feel discomfort. I again raised this concern each time I was told to try a different insert with the same assertions each time. Claiming that this was fine and normal. The prices for the product were not shown to me until well into the conversation and at that point, they were already placing adhesive velcro into my personal shoes. I raised concerns again about the discomfort, but was again told it was normal. I trusted the merchant when I shouldn't have. The continual push forward against my complaints and deceptive tactics should have raised a red flag and caused me to walk out. I feel that my pain was being taken advantage of by the merchant.Then during the checkout process I was informed that all sales were final. This technique of waiting until the last minute puts customers in an uncomfortable position and leaves little chance of backing out.I returned to the store on June 15, *************************** person, but was told all that could be done is try another fitting and offer replacements. I do not want replacements as the supports I purchased continued to cause pain in my feet for two weeks even while following the directions given. I also experienced intense shin splints each time I attempted to stand or walk with the supports in for more than 20 minutes. Though I explained these problems, the employee at the store refused to offer anything other than taking another chance like the predatory policy states.I am requesting a full refund of my purchase and have uploaded a copy of the receipt to this complaint.

  

  Business Response

  Date: 06/24/2025

  We have reached a solution for the customer 

  Customer Answer

  Date: 06/24/2025

  I have reviewed the response made by the business in reference to complaint ID 23471831, and find that this resolution is satisfactory to me. 
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased orthotics from The Good Feet Store under the assurance that they would relieve my discomfort. I am extremely disappointed and angry with my experience at The Good Feet Store. I was sold an expensive set of arch supports that has caused me more pain than comfort. Not only did they fail to helpthey made my condition significantly worse.Since using their product, Ive experienced constant, debilitating back pain that I did not have prior. After multiple attempts to adjust and break in the supports as instructed, the pain only intensified. Ive now been told by a specialist that I may need surgery to address the damage, which I strongly believe was causedor at the very least severely aggravatedby these insoles.I came to The Good Feet Store looking for relief and instead ended up with a far more serious medical issue. I was misled by high-pressure sales tactics and given no medical warnings or return options. The product was marketed as a guaranteed solution, but all it has given me is pain, stress, and thousands in medical bills.I am demanding a full refund. If this issue is not resolved promptly and fairly, I will be pursuing legal action for medical costs, pain and suffering, and any future surgery related to the use of this product. I urge others to do thorough research before trusting this store with your health.

  

  Business Response

  Date: 06/03/2025

  We have reached out by e-mail.  we don't have a working phone number.  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding The Good Feet Store. On [insert date of purchase], I purchased three pairs of orthotics from their [insert store location] location for a total of approximately $2,500. I was told these would relieve my foot pain and improve mobility, but unfortunately, they did not work as advertised.Despite following the recommended break-in schedule and giving the product sufficient time, I experienced no improvement. In fact, the orthotics caused additional discomfort. I contacted the store to request a refund, but I was informed that they have a strict "no refunds" policy, which was not clearly communicated at the time of purchase.Given the high cost and ineffectiveness of the product, I am requesting assistance from the BBB in obtaining a full refund. I believe this is a fair resolution based on the poor results and lack of transparency regarding their refund policy.Thank you for your help.

  

  Business Response

  Date: 05/27/2025

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, I bought arch supports from **************************************, because they'd worked for me when I had a pair from **** purchased many years ago. However, these supports made my feet significantly worse. When I took them back to the store, they showed me the No Refund Policy on the receipt. I do NOT recall them telling me that during the purchase. At one point, the manager walked up very close into my personal space, crossed his arms, and became argumentative when I told him I wanted a refund. Very unprofessional and felt a little threatening. I called the ************************** hotline. They were not helpful at all, so I went back to the store to talk to the Assistant Manager, who had previously offered to fit me for a different pair. I tried the 2nd pair. Again, they made my feet feel terrible. I went back to the store again. They said they could only exchange it for other products, which included a foot massager and a choice of 5-6 pairs of shoes. Upon inspection and trial of the foot massager, it made my feet feel good, but then I had problems with my legs an hour or so later. Of the 5-6 pair of shoes, they only had 1 pair/style in my size. These are not viable options. I would like a full refund of the approx. $500.00 that I spent. They have the exact amount on their records.

  

  Business Response

  Date: 06/03/2025

  We have resolved 

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 4/2/25. The dollar amount spent was $2,299.48.I went to the podiatrist on 3/3/25 and 3/31/25. The diagnosis was planter plate tear of the right foot and the beginning of the same issue on the left foot. The suggested treatment for this condition was a stiff sole shoe with rocker, carbon fiber shoe inserts, and metatarsal felt pads. One of the suggested brands of shoes was ****** which was available at The Good Feet Store.We decided to check out The Good Feet Store in ***********, ********* which turned out to be a big mistake. We clearly explained the health issue as determined by the podiatrist to the sales agent ****** ******. After conferring with his colleagues, he assured us the products at The Good Feet Store would be beneficial for the planter plate tear issue. He very quickly managed to recommend a pair of shoes, three different kinds of arch supports, and overlay cushions. ****** never personally mentioned the no refund policy. He claims the booth we were in had a no refund policy sign. It is difficult to see such a sign when the sales agent is always in front of it.I tried the shoes and arch support system we purchased at home, but it only made the feet worse than they were when we walked into the store.We returned to the store with the products and ****** ****** said he would talk to the district manager and call us back. We never received a call back, so we called the store. Once again ****** ****** said he would talk to the district manager and someone would call back. The district manager did call back and offered to make adjustments to the inserts. Unfortunately, the inserts exacerbated the problem, and the podiatrist indicated they would not solve the foot health issue.Clearly, The Good Feet Stores assurance that their products would benefit the planter plate tears had no basis whatsoever.We have merchandise we cannot ****** an elderly client we feel we were taken advantage of by this business.

  Customer Answer

  Date: 05/15/2025

  We are not satisfied with the efforts of the company to resolve the issue in complaint #********.  The lack of response is indicative of very poor customer service.  It appears they have no compassion for their customers and are only interested in selling their products.  As an elderly couple we cannot afford to spend $2300.00 dollars on something which is of no benefit in addressing the foot issue diagnosed by the podiatrist.  We trusted The Good Feet Store sales representative, ****** ******, who promised us their products would in fact be beneficial.  

  
  

  

  Business Response

  Date: 05/27/2025

  ***** did speak to the DM.  We need her to come into the location to resolve

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response from The Good Feet Store does not resolve the complaint.  ***** has spoken to the District Manager on two occasions, 4/17/25 and 5/14/25.  **** times he wanted to make adjustments to the various arch supports offered by The Good Feet Store.  ***** repeatedly told him the program at The Good Feet Store would not address the issue of her planter's plate tear as they promised it would in the initial visit to the store.  ******* podiatrist indicated the system at The Good Feet Store would not help alleviate the medical issue and recommended other measures to deal with the foot problem.

  The complaint indicated a full refund of $2,299.48 was the only acceptable way to resolve the complaint.  

  The Good Feet Store should be thoroughly ashamed of its business practices in dealing with her needs.  

  ***** is willing to return the various items purchased at The Good Feet Store in exchange for a full refund in the amount of $2,299.48.

   

   

   

   

   

   

   

   

   

   

   

   

   

   
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 06/10/2025

  ***** needs to set up a time to meet with the store manager to resolve her issue.  We have requested this action before.  

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [We scheduled and met with the District Manager of The Good Feet Store on June 12, 2025 at approximately 3:00 p.m.

  He did not really listen to us and clearly did not want to refund the purchase of $2,299.48.  He even suggested that I her husband take over her plan with The Good Feed Store.  This is a ridiculous suggestion.

  We trusted the employee, ****** ******, that their program would benefit ***** with her planters' plate tears. As stated in previous correspondence this was not recommended by her podiatrist.  She is doing what the podiatrist suggested with definite improvement with her foot condition.

  Clearly, The Good Feet Store is not a customer friendly business and is only interested in the money aspect of dealing with their customers.

  They even had the nerve to send a text message at 1:01 a.m. telling us we missed the appointment on Thursday, June ******* at 3:00 p.m.

  As stated previously the only resolution to this complaint is a full refund of $2,299.48 in exchange for the materials purchased.

  Regards,

  
  ***** ******

  Customer Answer

  Date: 06/24/2025

  As per our last communication on 6/13/25 since we met with The Good Feet Store District Director on 6/12/25 to discuss the issue we have not heard from The Good Feet Store.         

  
  

  In addition, we are not satisfied with the company's effort to resolve the matter.

  
  

  As previously addressed, we were unaware of their no refund policy until we got home and saw the verbiage on the receipt.  We never saw any no refund policy sign in the store and the sales agent, ****** ******, never mentioned the no refund policy prior to the purchase.  There is no way we would have gone through with the purchase if we knew about this policy.

  
  

  Also, as previously mentioned we trusted the sales representative, ****** ******, that their program would be beneficial to improving the planter plate tear issue in Kathys foot as diagnosed by the podiatrist. We made a huge mistake in believing him and it cost us $2,299.48.  We were taken advantage of by The Good Feet Store and the resolution of this complaint can only be resolved with a full refund of the $2,299.48 we paid them.

  

  Business Response

  Date: 07/01/2025

  ***** is literally only accepting a full 100 percent refund,despite not reaching any of our return policies or requirements. She refuses to do 1 single adjustment, she refused to allow me to even transfer the supports to another friend or family memebers name, and I even told her that if she goes through the adjustment and refitted process that we would then do a return if she is still unhappy but she again refused to meet us on any level. I feel that as a company we have offered a plenther of ways to accommodate ***** and work with her but she has been resistant to anything other than a complete 100 percent return. I even showed both her and her husband the several different areas in the store with signs that clearly state that ALL SALES ARE FINAL. ****** who is an experienced consultant with the company always goes over that as well during the signing of the receipt upon purchase.  Thank you.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [It is too bad The Good Feet Store cannot be honest and truthful in dealing with their customers and chooses to take advantage of prospective clientele. 

  Kathy's podiatrist indicated he would never recommend The Good Feet Store to anyone.  We as well will certainly not endorse this company.

  Regards,

  ***** ******

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the inserts in hopes that it would correct my arch support. But after a few days of wearing them, I got black and blue on my feet where they caused bruising. I went back to the store and tried to return them right away for my money back since I was unable to wear the inserts. They kept trying to get me to let them adjust them, but nothing seemed to help they even started wearing calluses on my feet where they rubbed. I have kept trying to just return them and get my money back, but they refuse to do that. The inserts are not for everyone. The sales pitch is that right away Your feet are going to feel better. That is not true. I want to return the inserts and get my money back since I am unable to wear this product and it has caused bruising and calluses on my face.

  

  Business Response

  Date: 05/20/2025

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 05/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of orthotics on 4/3/25 at the ************* office. I asked for the smallest package and was actually given the second package, which was over $100 more than discussed. I made a $50 down payment and am expected to pay a further ~$1788. When I expressed wanting to take some time to consider paying, the salesman stared me down and continued talking. This happened several times until I paid just to get him to stop talking. He would not take the orthotics out of my shoes during this time either, implying that I did not have a choice. I called the business within 24 hours of my purchase and my phone calls were ignored thrice. When I finally got on the phone with the manager, he stated that they did not do refunds. I asked for other solutions and was given none. I asked for a written statement of an explanation of why I was not permitted to cancel my order under the buyers remorse law in Kansas and was denied this physical explanation several times. I was told they refused to do anything further, even refusing to send me the receipts that they had kept from my purchase. I requested a solution and a physical explanation of why I was not permitted to cancel my order and was given nothing.

  

  Business Response

  Date: 04/29/2025

  We have left messages for **** to return our call

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  You have not tried a single time to contact me over phone or by email. I have had 0 messages, calls, or any sort of communication in an effort to resolve this issue. I am VERY unhappy with my purchase and the behavior of this business is less than ideal. I find it unacceptable to lie about reaching out to your consumers to resolve an issue on your part. 

   
  Regards,
  
  **** ***********

  

  Business Response

  Date: 05/20/2025

  customer needs to come into the location and work with the store manager for a resolution.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 3000 plastic foot inserts and shoes when I was told it would be 500. It wasnt until after I had already paid. Did I notice how much I was charged and then was told they have no returns but was never told that prior to purchasing. I was also told that I could not buy individual shoe inserts and it would have to be a package, but if you look at the itemized receipt,it is all rang up individually. When I went back to the store, they magically could do things individually, but still would not give me a refund.

  

  Business Response

  Date: 03/24/2025

  We have reached an agreement that both parties are satisfied with.  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 73 year old man with some degenerative brain disease. I was experiencing brain fog on Friday, March 7, 2025. I had recently had left knee replacement (June 2024) and left hip replacement (August 2024). During the hip surgery I experienced a problem with the sciatic nerve causing me to have drop foot. I wear a brace on left leg. On 3/7 I decided to check out The Good Feet Store to simply see if I could get a lift or insole to balance the height of the plate in brace. After I asked what they had to offer, the salesperson (**** *********) started a rapidly developing shady sales attempt by ripping out the insoles of my shoes and dismantling the sandal slides that I brought. She was very aggressive and pushy rapidly bringing out shoes and arch supports. Before I could comprehend what was happening, she had my drivers license and SSN and was processing a new credit card application for me. The next thing she asked for was my signature (mistake) and for the first time informed me that I chose a plan costing $2,357.26. I had not been informed of any prices or had seen any kind of pricing. She handed me a card at that point showing that I chose a plan from 3 that were all over$2,000. To me a normal sales pitch would be to initially inform me that we have plans that are in the $1,000-2,000 range. That would have prompted me to leave the store immediately, as I had no intentions of committing to any plan. Almost in the same breath of presenting the card with the 3 plans, she said by the way this is non refundable. I replied that I was experiencing brain fog as I suffer from a nerve on left side of neck that is impinged by severe arthritis causing headaches as well as the brain fog. I asked her to repeat or clarify what was going on. I felt like I was in shock still looking at the receipt of 4 entries of $501.08 for various colors of supports, and charges of $159.90 and $160.00. I was quickly walked out the door to my vehicle. Later I called to express continued shock.

  

  Business Response

  Date: 03/13/2025

  we have called him and left a VM this afternoon to reiterate his options for adjustments 

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1.28.25 I went to the Good Feet Store in **************. I told the clerk, ******* *******/********, I was looking for arch supports better than the custom orthotics I had. She measured my foot to the millimeter and selected the correct arch support. She put the strengthener arch support in my shoes. I walked approximately 40 feet. I felt my lower back muscles loosen and my posture improve slightly. Because I have chronic back pain and poor posture I decided to price the arch supports. She said I would need three sets of supports to make the system work. The price was $1,898.18. I paid for the purchase with a debit card. She pulled out the register tape and asked me to sign it then told me no refunds. I wore the sets according to instructions given to me in the store for 2 days. I could not tolerate the "Strengthener" the third day. My feet were painful and burning. I had to take pain medication in order to sleep. I switched back to my custom orthotics I had to take pain medication for the next week in order to walk . I had plantar fasciitis which took 4 weeks to ease.After three days, my call to Good Feet was returned. The sales clerk, ******* refused to give a refund for the product and indicated I would need to return to the store to be refitted with a lower arch support. I explained that a trip to *********** from ******** (72 miles) would cause me a great amount of time and money. I am 74 years old and on a fixed income. She said that if I chose to put the product in a closet and forget it, it would be fine with her. 'Significant Pain Relief in Four weeks' is still advertised frequently on Chanel 3 in ***********. After four week my feet are still healing from plantar fasciitis caused by the Good Feet supports. I do not trust a salesclerk to provide me a product that will not hurt me again, as well as ease my back pain and improve my posture. I don't' want to try another set of arch supports that will again injure me. Thank you

  

  Business Response

  Date: 04/01/2025

  We have reached out to the customer to please come into our location to meet with the manager.  

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  They did not call me. I called them, at which time they told me I would have to come in and they would give me a set of lower arch support.  I told them I would not trust them a second time after injuring my feet and wanted a refund. It has now been two months and my feet are still healing from plantar fasciitis.  I want a refund for the three sets of arch support. 
  [Please type your response here.]
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 04/22/2025

  We are waiting for the customer to come into the location so we can resolve. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   After trying for three days to contact ******* at the Good Feet store, she finally called me. I told her the arch supports she sold me had given me plantar fasciitis, and I could only walk short distances with great pain. I was taking pain medication for the plantar fasciitis, had ****************** from the pain and wanted a refund. She told me she could not give me a refund. She did indicate that they would give me a lower arch support that should work. I do not trust a sales clerk to try to fit me again when the first set of arch supports caused physical damage to my feet as well as great pain that has lasted two months.
  The advertisement The Good Feet store runs on Channel 3 in *********** states Significant pain relief in four weeks. After four weeks I still had pain from the plantar fasciitis the arch supports caused.
  At the time of purchase, after my debit card was ran I was given what I thought was a reciept and asked to sign it. A few minutes later, as I was leaving the store ******* told me the arch supports were considered medical devices and were not refundable.
  My reason for considering their arch supports was to improve my posture and ease chronic back pain from arthritis of the spine.Instead they caused much pain and discomfort.
  A round trip to the store from my home is 150 miles. I would gladly mail back the arch supports if given the assurance of a refund.
  I have not received any form of communication from the store except the first call back that I initiated,]
  
  ******* *****

  Customer Answer

  Date: 05/12/2025

  Other than your shared communication I have not heard from the Good Feet store.  I am very unhappy with their response.  I refuse to let them refit me for arch supports.  My feet are still healing from the injury their arch supports caused.  Until I am assured of a refund I will not return to the store.

  

  Business Response

  Date: 05/20/2025

  We are unable to help the customer because she refuses to come into the location for assistance.  I'm requesting to close and remove the complaint.  thank you.  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will only accept a refund from this business.  Their product caused damage to my feet, plantar fasciitis.  I do not want to be refitted by the same untrained nonprofessional sales clerks.  I do not trust them.  I will return to the store for a refund.
  
  Regards,
  
  ******* *****