Complaints

This profile includes complaints for Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good Feet Store has 41 locations, listed below.

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  Good Feet Store

  2711 N Mayfair Rd Ste C Wauwatosa, WI 53222-4402

  
• 

  Good Feet Store

  4768 W Integrity Way Appleton, WI 54913-8464

  
• 

  State of the Arch Inc

  7105 Mills Civic Pkwy Ste 155 Wdm, IA 50266-8318

  
• 

  The Good Feet Store

  9300 Six Pines Dr Ste 600 The Woodlands, TX 77380-3703

  
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  The Good Feet Store

  98 W Grand Pkwy S Ste 120 Katy, TX 77494-7067

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an arch support system with the good feet store in 2018. This package included three sets of arch supports. The program cost about $1300 and allowed me to have annual exchanges of my arches at no additional fee plus fresh shoe inserts to go over them. The inserts are the thin pads that all shoes have. Instead of coming back annually, I did not need service that frequently. I recently returned due to some breakdown of my arches finally. When I did so, I was told that one of the arches that I had purchased was no longer manufactured. The sales person attempted to provide me another set for an additional nearly $300. I Explained that this was contrary to the initial sales agreement that I had with the good feet store. I was not offered any other solution. I decided to only replace the shoe cushions which again should have been free according to my purchase agreement. The sales representative explained to me that the good feet store had changed their policy on these and now charges more than $200 to replace three sets of shoe inserts. These can be purchased for approximately $3 at any large box store. The good feet store completely defrauded me, selling me on a program that they refused to support and changed the pricing after my contract was agreed-upon and paid. It seems to be a very dishonest company.

  

  Business Response

  Date: 09/09/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:08/30/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 8/26/22 Amount charged: $2,111.31 I asked to be fitted for the stores Plantar Fasciitis product. I told the salesman my friend highly recommended it. He measured, went in the back to create the product and came back about 10 minutes later with three inserts. A 3 step process. After the fitting and education, I was told the price and I said She said it was pricey but this is much more than I expected to spend.Not once did he inform me they had other products. I was obviously shocked and upset. The store is bare with large signs for the 3 step process. I decided to buy even though I could not afford it because my friend had raved about it and this must be it. I called her to make sure I had the right store, but she wasnt home. After leaving she told me she had just purchased individual inserts! I looked at the receipt and realized that all sales were final. I believe there were several unethical steps involved: 1) sending a customer directly to the most expensive, over-priced product 2) not providing any additional information when the customer obviously needed a lower priced alternative 3) not mentioning that sales are final 4) making it appear that a customized item had already been manufactured for the customer, causing there to be additional pressure to buy and 5) taking advantage of people in pain who feel this is finally a possible solution after trying many others.

  

  Business Response

  Date: 09/14/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 09/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The manager of the store reached out to me the day they received the complaint. They immediately provided a refund. I also received a call from their headquarters to make sure the problem was resolved. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a new job in February 2022 .My feet hurt to walk so I went there. First I called and they told me the average person spends about ****** . Well I supposedly the ******* and something. The man did the ink feet imprints you can see on each foot a hard bump like on the ***** of both my feet. Told it was planter fasciitis. Tried to wear all 4 sets of inserts in the (package deal) and feet would still hurt. Well turns out it is just really thick painful callouses . I have been using callous removers for about 4 weeks now one is completely gone the other one probably another few days. But I was misinformed at a very high cost. Couldn't wear insoles because They would rub them and made them way worse . I would like a refund they are useless. I bought at the ************ in ******. Have account number they put it on.

  

  Business Response

  Date: 08/22/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26, 2022 I visited the Good Feet Store *****************************************************************************************. I was experiencing pain in my lower back and based om ads I heard on radio this seemed like a possible soultion. I was waited on by ******************************* at the store. After I told her about my pain she offered to take a measurement using some kind of paper that made a foot impression. When she returned she had me remove my sneakers and inserted an arch support and had me walking in the store. It felt much better and she had me try several other supports. When she told me the cost of over $2000 I was stunned. She went on the explain that it was a good investment as medical treatment could run into much more than the price. On June 17 I had an *** of my lower back based on orders from ********************************************* ************ Orthopedic ********************* **. The *** showed a pinched nerve between the L4-5 that I am now being treated by ************ Spine&Pain for the condition. Thus far I have spent over $250 for the pinched nerve and will start getting injections into my spine starting August 10. I don't know what my total cost will be. If this does not work I may need surgery. If the sales person had not told me that my savings in the long run would I would not have made the purchase. She was very clear at the time that all sales are final. The receipt states "Good Feet products are not intended as medical devices. Good Feet employees do not diagnose, prescribe or treat medical conditions" If that was the case medical treatment costs should not have been even raised by the employee. The intention was to induce me to buy the product even with the high costs. I assume that a commission was in play thus the hard sale tactic. I have no idea what the real costs of the product is. I would not have made the purchase if I knew the reason for my pain had nothing to do with my feet and would never gone to the store.

  

  Business Response

  Date: 08/17/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Septemeber 30th, 2021 I went to the goodfeet store in ************ area in *******, **. I was going on a trip that involved a lot of walking and wanted better support, the associate sold me insoles and a certificate for my child who was not there to go use it at the location closer to my home, I get there and my son refuses to wear any so I ask for a refund and then is when I am informed no refunds at all, I explained that this was for a child and kids are picky and I cannot force him, if all sales final, then that other representative should not have tried to sell me the certificate for a child. I spoke with corporate and I was told to just work it out with the agent, he told me I'll need to buy shoes in order to get a refund, which is totally unacceptable! Their product hurts my knees and it's useless and now they refuse to help, their solution is for me to go to the store a million times until they get it right for mines and just gift my certificate away.... the total was $1700!!!!!! Their product is garbage, I wouldn't gift it to my worse enemy

  

  Business Response

  Date: 08/22/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to store with heal /arch pain in right foot only. They sold me 4 stepped sets of arch supports. I wore them as per their instructions 1 week with severe pain now in both feet. I called rep ************************** Told him my problem, and asked for some of my money back. He said Restocking Fee is too high. He said come back and h*** see if I had them in right. I did. I said Can I have my money back He said Restocking Fee is too high He said the set is too Aggressive He took 4 sets back. Gave me 4 new sets. I still have same pain in both feet with new set. I would like to return my 2nd set and receive a refund. There was no upfront pricing and $1,817.16 later, I have pain in both feet. I put $200 Down and financed the balance with their recommended ************************* Account # ****************.

  

  Business Response

  Date: 08/12/2022

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  **SEE ATTACHED DOCUMENT**
  
  Regards,
  
  *******************************