Complaints

This profile includes complaints for Mt. Olympus Water & Theme Park Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mt. Olympus Water & Theme Park Resort

  PO Box 267 Wisc Dells, WI 53965-0267

• 

  Mt. Olympus Water & Theme Park Resort

  611 Wisconsin Dells Pkwy Wisc Dells, WI 53965-9726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday July 17, 2023 I visited the waterpark with my family. While waiting in line for the go carts with my 4 year old son at approximately 2:45PM, two 20 something year old men were talking about how they were going to "crash the line" when they came in. The Mt. Olympus ride staff were there and ignored them. Prior to starting the ride, there is an audio warning that loudly plays warning against bumping or intentionally hitting other riders and the offending party is liable for injury. Additionally, the park has explicit warnings printed that anyone fighting or intentionally hurting another will be removed from the park grounds. After riding, the two men followed through and crashed at full speed into the two lines of stopped go carts. My son and I were thrown ahead and slammed into another go cart. It was violent and caused pain for both of us over the next 4 days of our vacation. The two men were laughing and I called to the ride attendants, two male and one female, that they had done what they said and crashed the line. I was holding my neck with one hand and my stunned 4 year old with the other. I demanded they remove the two men from the park as they park said they would to keep other guests safe. The employees shrugged their shoulders and the two men laughed and walked away. The park has clearly advertised they would take action to remove violent visitors and keep others safe. They failed to do so. Someone needs to hold them accountable and hopefully you will be able to help with that. I want them to enforce their advertising to keep guests safe and I want my money back ($74 in admission and $30 in parking).

  Business Response

  Date: 08/07/2023

  Hello *****, 
  
  We do apologize this has happened during your stay and are going to further look into this. We have also forwarded this to our safety director ***** for review. We assure you this is not the level of service we strive to provide our customers. We would like to speak to you further about your experience. Please call ************** to speak with our **************** Manager.
  
  Thank you,

  
  **************|
  **************** Manager
  Mt. *********************************************

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9, 2023. The worst experience. It was my first time at Mt.Olympus. We traveled far for this. But everything was ruined. They stole my belongings from my locker (SECURE LOCKER OF MT.OLYMPUS) Nobody knew our passcode (It was just me and my spouse) nobody was around us when we put our belongings to the locker. I lost over $1000 USD. They stole my coach wallet, my 2 customized prescription glasses including burberry, and rayban, and cash. We spoke to the supervisor, she told us our locker was opened 3 times. We NEVER opened our locker after few hours later. We found my bag from LOST and FOUND with missing items. I was so disappointed as they do not have any cameras in the locker area. How could you let this happen MT.OLYMPUS. Your locker is supposed to be a secure and safe place for our belongings while we have fun. Police was also involved and gave us a case number. They couldn't trace who did this to us due to the fact that there was no camera or anything. The workers are very unhelpful, some of them are very rude and refused to help. The police told us to call the management. So we did call the management the same day and until now we haven't received any response. This is very unbelievable. I was frustrated and stressed as I couldn't drive without my prescription glasses. We suspect that it can be the WORKERS who took our belongings because they are the only one who has access to the lockers. If we do not here anything from the business nor receive a payment for what we've lost. Will surely *** your company. We felt violated. Mt.Olympus is responsible for this. We ask that you put cameras at least and that we hope it will NOT happen to others. We work hard for our stuff just to get stolen. NOBODY DESERVE THIS. I DO NOT DESERVE THIS. WE FELT VIOLATED. Mt.Olympus should NOT be opened. Business should be CLOSED! As they do not value customers.

  Business Response

  Date: 07/31/2023

   

  Greeting,

  We extend my sincerest apologies for the unfortunate experience you encountered during your recent visit to Mt. Olympus. Your feedback is of utmost importance to us, and I assure you that we are taking your concerns very seriously. Please be assured that we are actively investigating the matter and addressing it through the appropriate channels within our organization.

  
  At Mt. Olympus, we strive to provide our guests with exceptional service and an enjoyable experience. We deeply regret that we fell short of meeting your expectations on this occasion. Our management team is currently reviewing the situation, and you can expect to receive a follow-up from them shortly.

  Thank you for your understanding, and we look forward to the opportunity to better serve you in the future.

  
  Sincerely,

  Mt.Olympus Resorts

   

  Customer Answer

  Date: 08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Its unbelievable how Mt.Olympus takes forever to address this issue. They keep saying the same thing, we will get back to you. But nothing happens. My spouse and I really felt violated. Mt.Olympus is supposedly a FUN place for family to enjoy and relax. But for what happened to us is very unacceptable. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 08/07/2023

   

   

  Hello *****,

  Upon further review, it was found that no employee codes were used to access your locker.  Anyone accessing this locker would have had to have had the code set by you at the time of purchase/rental of the locker. Based on this information, it is unclear how someone would have gained access to your locker without having the code set by you. Should new information become available, we will take action accordingly. Thank you for your time, and feedback in regards to this. 

   

  Sincerely,

  Gunner H.

   Customer Service Manager 

  Mt. Olympus Resorts

   

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thats impossible. There was nobody behind us when we were putting our belongings in the locker. Your employee (supervisor) did tell me that it was opened 3 times and it was again opened 15 minutes after we opened our locker. We never opened our locker until a few hours later and my belongings were gone. This does not change the fact that your company is responsible for this. It is supposed to be a safe locker. Anyways, this doesnt stop me from suing your company.  This is just unbelievable and upsetting. Who else would have access to our locker? NOBODY. I also have a file case number from the police on the day of the incident. The police were there, and your supervisor and other unhelpful employees were also there.   YOUR COMPANY SHOULD BE CLOSED. We didnt deserve this. And, I hope it will not happen to others. No one deserves this.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a reservation, ******* for July 4th-7th 2023 for a 2 queen *********************** room. Also, Mt Olympus advertises everything that is included as on site with the property. When you check in at the main office, they give you a map to get to ***********." The motel room they gave us was about 3 miles away from the office and the water park was another 3 miles from ********** room. The room was disgusting, dirty, and unsafe. The ** didn't work and it was really hot. They did move our room per our request but that room was just as gross and unsafe. The door lock was broken and the front desk didn't originally want to fix it. We then decided to check out a day early as we were so disgusted with our experience. When we checked in, we put a new card on file and told them this was due to a fraud alert on the original payment method. They said this was fine and when we talked to them about checking out early, they said it would go back to the new card. They didn't end up refunding it to the new card, they sent it to the one that was closed due to fraud. We were not able to get the money back from *********** since the account was closed. They then said that was because that was the only way they could do it, even after telling us the opposite. This whole experience was awful and the hotel management made it even worse with their misinformation. At the very least, I want the $230.08 for the one day back via check but I feel like we should get a full refund for the awful experience and misdirection from the hotel.

  Business Response

  Date: 07/20/2023

  Hello,

  Thank you for contacting us and we apologize for the experience that you had with your stay, upon reviewing on your reservation you have reached out to us multiple times requesting to be moved to different rooms due to claim issues and our agents have attended to those request in a timely manner. Also regarding the credit card transaction unfortunately for security purposes we can only refund the amount to the card where we took the payment and it looks like the refund went through and funds have been released. We can also send a copy of the refund transaction where you can show to your bank. If you have any questions or concern please do not hesitate to contact us directly at **************.

  Thank you,

  *************************

  Customer Service Manager

  Mt. *********************************************

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Our experience was terrible and the hotel completely mis-advertises their business. It doesn't show the different parts of the hotel/water park being separate from the main office. The rooms are disgusting and unsafe. 

   

  They told us they would reimburse the card we gave at the time of check in and they didn't. They reimbursed the funds to a credit card that was closed, which we told them when we checked in. 

   

  This experience was awful and I will never recommend this place to anyone again. It was truly terrible and ruined our vacation.

   

  I want a refund of some sort.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at mt Olympus resort and wanted to go to the Indoor water park advertised all over the website and stated as the first bullet point come see our new and improved indoor water park. We came specifically because a guest has a condition where she is always cold. More than half the indoor water park is closed and states nothing of that on the website. I stayed *************** reservation number was 2773381.Also I mentioned to a staff member that our AC unit in the room went out. He assured me hed have some one come fix it while we were gone. We got back late and it was still not fixed. I think it would be nice for them to advertise that the indoor water park is half closed Because advertising the indoor water park as the first bullet point and all over the front page is misleading. The indoor theme park was also closed and not mentioned on the website. Thank you for your time.

  Business Response

  Date: 07/18/2023

  Hello ****,
  
  Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as planned. Upon reviewing your reservation, we saw that you made the reservation online and we did send you a confirmation letter that has our Park Hours for your stay. On those links it will direct you to our website and it's clearly stated there "...Our Indoor Waterpark (excluding Medusas new Expansion) is under renovation and will reopen September of 2023. Our New Indoor Waterpark & ******** First Rotating Waterslide, Medusas Slidewheel is open Year-round! ..."
  
  You were offered Free Tickets with no expiration date, and it was sent to your email. We also offered you a 20% Future Discount. Unfortunately, this would be the best we can offer on our end. If by chance you decided to come and visit *************** again the compensation you and your family received will always be on the table. 
  
  If you have any questions or concerns, please do not hesitate to give us a call and ask to speak with a manager. 
  
  Thank you,

  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I was excited to come here with my family we have never ever been on a vacation. So we checked in with my little 1 year old and the air conditioner wouldn't stop screeching! Its the middle of summer! I was so in awe! My other half said sometimes they just do that and we don't want to be a bother. I didn't sleep but maybe 2 hours a night Then I went to take a shower and the shower head was full of crusted rust, lime and who knows what else! Then we couldn't even enjoy the resort because it rained all three days! We have a 17 month old and no way are we going to let him get sick. We though try the indoor water park! Nope too many big kids running all over him! What a crazy place to be at. We tried the hotel pool and thought that might be better. That water was ice as well!All in all we called customer support and they kept saying they can't control the weather. That's it. Nothing about the a/c or the shower head. First of shouldn't they be cleaning these types of things? I didn't shower at all the past 3 days or swim! Disgusting! I rather be a little dirty then get some germs. Customer support offered us 15 percent off our next visit! How nice that means maybe 10 bucks off. I am never coming back! This is such a terrible place to go to!

  Business Response

  Date: 07/14/2023

  Hello April,

  We completely understand where your frustration is coming from and we want to apologize for the experience that you had during your stay, Upon reviewing on your reservation we have offered a 15% discount for ***********, however I would like to offer the 15% from the amount you have paid from your past reservation, we will process a refund of $40.40 which is the 15% and also 2 park passes with no expiration date. If you have any questions please feel free to contact us at **************.

  Thank you,

  *************************,

  Customer Service Manager

  Mt. *********************************************

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had reservations for July 1-3 for 2 rooms. The view, was of an empty conference room that had looked as though it hadn't been used in months. If that was the case, then they need to indicate this when making reservations. The room was very dirty and not cleaned well las there was a towel left behind from the cleaning crew. I can't believe I paid over $750 per room and this was what I had to stay in. We avoided the room at all costs. It is a disgrace that you even charge that much for such a low quality room. The bathroom didn't even have enough toilet paper and it wasn't even cleaned all the way as there was soap left in the tub. Honestly, I was probably better off staying in a motel. This was a last minute vacation because our flights got cancelled and I am so disgusted at how much I paid and for what I got. I want to request at least 50% of my money back. I still can't believe more people haven't complained about this.

  Business Response

  Date: 07/06/2023

  Hello ********, 
  
  We would like to apologize for your poor experience with us at Mt Olympus Resort. Please know that this is not up to our standards. Cleanliness is extremely important to us, especially in these times as you mentioned, so please know that we take these issues very seriously. We hope that you gave us a call right away so we can be able to send our housekeeping department or nevertheless a complimentary upgrade to a better location. However, it looks like you chose to stay in those rooms for the rest of your trips. 
  
  Your reservation is non-refundable, in spite of that we would like to refund you $300.00 for the inconvenience you felt in our resort. This would be the best that we can offer on our end, the refund has been processed and should reflect on your account within 5-7 business days.
  
  Thanks again, and we wish you all the very best in your future. 
  
  **************
  Customer Service Manager
  Mt. *********************************************

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon checking into the hotel we dropped our bag at the room and left for the water park. We spent most of the first day out and about exploring the water park and came back at dark and went to sleep. The next morning we did the same. We came back to the room at midnight with sleeping children and put them in bed. After we got ready to go to sleep walked on the balcony to bring in a chair we left out and there were cockroaches and bugs everywhere. I let the staff know then that I seen in the parking lot with the expectation they would be sending a cleaning crew in the morning and be talking to me about the incident. I never heard a word from anyone. I talked to a cleaning lady in the morning as we were packing to leave and head home again with the expectation that someone would be contacting us about this. I still heard nothing until I wrote Priceline about our experience and they reached out to Mt Olympus and they finally contacted me with a resolution of $300 which is unacceptable to me. I spent over $1000 for only a two night stay and $300 would not even cover the last night which they said is $611. A full refund would be an excellent resolution as cockroaches are a major health hazard.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Housekeeping My son and grandson stayed one night at hotel. My grandson left his security blanket by mistake.. called as soon as they realized it was left behind which was around 5 pm same day as check out so I called again to talk to lost and found as they say they do not have the blanket which is unbelievable cause he left it in the Room in the bed .. now we have had sleepless nights as he is devastated over not having his blanket I would think that if housekeeping cared or was doing there job we would have his blanket back ! So at this point we spend 2 or theee time a a year at mt Olympus . With family we will look else where as this place will be a bad memory for my grandson ..!!!:(. So upsetting to our family

  Business Response

  Date: 06/28/2023

  Hello ******,

  Thank you for bringing this to our attention and we apologize for the inconvenience it caused you and your family. We will make sure that your feedback will get to our housekeeping manager, and if in the future you decided to visit us we will be more than happy to offer 20% discount. If you have any question or concerns please do not hesitate to call us at **************.

  Thank you,

  *************************

  Mt. Olympus Resort

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22nrd the fire alarm went out of working order in my room, I spoke with a supervisor by the name of ****** who was kind and helpful, unfortunately the mainitace crew that came up changed the equipment 2 separate times and wasn't able to get this rectified. Spoke with another supervisor to handle this correctly and it was not done so.. not only was *********************** and unhelpful, she didn't exhibit customer service, was taunting in nature, and really could benefit an in-service on a customer 1st approach.Nothing was rectified and unfortunately I am still In a room 12 hours later with a loud alarm going off and my kids can barely sleep.I want this issue, and the lack of care A. For the severity of a safety and fire hazard, but B. For the lack of care, empathy and compassion of faulty property of this establishment

  Business Response

  Date: 07/03/2023

  Hello *********, 

  Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as plan, Upon reviewing on your reservation we saw that on your last night 06/22, our maintenance tried to fixed the smoke detector and we also offered you to move to a great room locations so we can be able to give you the better service we're accustomed to delivered and not having the issues the whole night, however it looks like you refused and stayed in the room. 

  Your reservation is non-refundable; however, we would like to refund you $100.00 for the inconvenience you felt in our resort. This would be the best that we can offer on our end, the refund has been processed and should reflect on your account within 5-7 business days, if by any chance you decided to come and visit *************** again the Tickets Attractions that was offered for you and your family will always be on the table.

  Thank you, 

  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:06/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My stay was a complete mess. This was supposed to be a pre-wedding vacation for me and my soon to be husband. I had stomach issues the first day, but toughed it out because I was aware you don't give refunds after 48 hours. I upgraded our cabin to a queen, was given a queen with bunk. $180 to $404 after. Our stay nor room was worth $404. We found someone's stinky socks shoved behind our bed, the room was not thoroughly clean when I inspected, the cable did not work and when it did it was glitching out, I got only 2 hours of sleep because the bed was so hard that I could feel the box springs in my back, the microwave did not work for us properly, mini fridge took forever to cool our things down until that night, there was absolutely no sound proofing (could hear kids running and screaming down the hallway after 12 am and a staff member right outside our door with his walkie talkie for about an hour), the floor was messy, and there was a mold/mildew build up under the sink (I have pictures). Thought the water and theme park would make up for the room, it didn't. We came with full intent more things would be open, but they were not. It was way too overcrowded, lines for slides were over 2 hours, and we could barely even get in the lazy river part. Walked for 3 hours with literally nothing to do, and got bad blisters on my feet and thighs from chafing. Went to the theme park. Within the span of the 3 hours being there, we were able to ride 1 rollercoaster, do the go-karts, and batting cages after it ate 3 of my tokens with no result of being able to use it and it would not give my token back no matter how many times I pressed on the button for it to do so. I expected so much better for what we paid for, but did not get that. I was looking forward to this. I was miserable, cried, and so disappointed. I tried calling, got transferred, and no one picked up. I am not looking for resort credits, but more of a refund for at least half of my stay.

  Business Response

  Date: 06/19/2023

  Hello *****,

  After conducting a thorough review of your reservation, we noted a request for an upgraded room closer to the park. However, please be aware that there is a price difference of $218.89 associated with this upgrade. The original reservation for the cabin included a Queen *** and a bunk ***, and these are the room types we have quoted you for.
  
  Regarding your previous stay, we dispatched our maintenance manager to inspect the room for any signs of mold promptly. Regrettably, the inspection yielded negative results. We sincerely apologize for any inconvenience caused and would like to extend a 20% discount on your *********** as a gesture of goodwill. We hope to have the opportunity to rectify any past shortcomings and provide you with a more satisfactory experience. If you have any inquiries, please do not hesitate to contact us at **************.
  
  Thank you.

  *************************

  Customer Service Manager

  Mt. *********************************************

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Thank you for saying you will contact the business. This will not resolve my complaint until they have reached out to me, and have offered compensation; Especially for mold.]
  
  Regards,
  
  **************************************

  Business Response

  Date: 06/20/2023

  Dear *****,
  
  We apologize immensely for these inconveniences. I assure you this has been forwarded and will be addressed by the appropriate department heads. We will go ahead and process a refund for 50% of your reservation $202.  Unfortunately, this would be the best that we can offer on our end, the refund has been processed and should reflect on your account within 5-7 business days, If by any chance you decided to come and visit *************** again the park passes that were offered for you and your family will always be on the table.
  
  If you have any questions, please feel free to reach out to us at ************** or email us at ************************************************.
  Thank you and have a wonderful day.
  
  Thank you, 
  
  **** ************************* Manager
  Mt. *********************************************