Complaints

This profile includes complaints for Mt. Olympus Water & Theme Park Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mt. Olympus Water & Theme Park Resort

  PO Box 267 Wisc Dells, WI 53965-0267

• 

  Mt. Olympus Water & Theme Park Resort

  611 Wisconsin Dells Pkwy Wisc Dells, WI 53965-9726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY HAVE BED BUGS VERY DIRTY DONT STAY THERE DISGUSTING HOTELS

  Business Response

  Date: 12/05/2022

  **************,

  
  Thank you for bringing this to our attention, upon reviewing your reservation we saw that you were checked out August 28th, 2022. We have stringent cleanliness protocols which include ***************** and weekly preventive treatments. Bed bugs are brought into the hotels by guests, and it is not a hotel sanitation issue. Our trained and knowledgeable housekeeping staff is one of the best lines of defense, along with having regular pest control inspections. If you would like, we will put the room on block as a precaution and we will have our trained inspectors do a full inspection on that room to see if the room has an issue.
  
  If you have any questions or concerns in the meantime, please feel free to reach out to us at ************** or email us at ************************************************.
  
  
  Thank you and have a wonderful day.

  
  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of stay 10-14-2022 to 10-16-2022 Amount spent ****** Resort waterpark and stay Good morning, Yes morning! It is 2:34 am and my family was woken for the 2nd night in a row by people yelling and screaming at the top of there lungs and a handful of other things.So first lets start off with our first night here it took us 30 min to find our room because of poor directions given by the front desk, once we got into our room we noticed that the beds made a lot of noise when moving in then we decided this wasnt going to ruin our trip and slept in them anyways just to find out that they where broken and made a terrible metal on metal noise when anyone would roll over or move and on top of that the mattress was rock hard! Then I cant even begin to explain all of the yelling people running in and out of there room acrossed from us with the door slamming on the safety hung from 2am till 4:30 am.Even tho the night was terrible we where determined to make the best of our day so I called first thing in the morning and asked to be moved to a different building and even offered to pay more to move to they told me that they could move me rooms but not buildings because they only have 5 rooms left in my same building (10) only , so I take a new room on the 4th floor so we can get on with our day at the water park ,seemed to be better till again at 2 am we were awoken to about 6 people fighting in the room next to us awakening my whole family ( we have young kids) after opening the door to find out that they had thrown up on our door.We called the front desk, Security came and threatened to have us removed because my husband knocked on there door to ask them to quiet down because they awoken our young kids this has been the worst stay I have ever been on we tried to make the best of it with our kids.I would like a full refund of my room charges.I sent this email was asked to call i have many times with no response Confirmation Number *******

  Business Response

  Date: 10/22/2022

  Hello ********,
  
  I would like to sincerely apologize for all the issues you encountered while staying with us. It saddens us to hear that we were not able to provide the exceptional experience we're accustomed to delivering, We apologize that you encountered difficulties during your stay. We'll make our team well aware of your concerns so we can improve.
  
  
  We would like to offer you a Future Discount Rate and a 25% Refundable Credit back to your account even if the reservation was non-refundable. The refund has been processed and should reflect on your account within 5-7 business days. If you have any questions, please feel free to reach out to us at ************** or email us at ************************************************.
  
  
  Thank you, 
  
  
  **************
  Customer Service Manager
  Mt. *********************************************

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  I would like a full refund for the amount paid I asked for a resolve when I was at the hotel and 25% would have been acceptable then but now since no other resolve was offered I would like a full refund I left this trip more run down then when I arrived,
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 10/8/22 we attended Mt. Olympus to ride go-karts and we paid $25 each for 5 tickets, a total of $133.44. When we went in the park almost everything was closed. Weather was good and it was a weekend. There was only one go-kart track open and it wasn't even fully open. It was the Trojan horse track and we couldn't even go in the Trojan horse. We did the track and there was nothing more we could do, we left and asked the desk if there would be more opening up later in the day so we could come back. She said no because they are short staffed. I tried to call and they would not help me or let me talk to a manager when I asked several times. I emailed and got no response either. I would like a refund of my ticket order or at least the majority of the cost since there was only one track open and we had to go to the competitor across the street and pay to actually ride go-karts. It is not our fault they are short staffed and we shouldn't have to pay this much for a closed down park.

  Business Response

  Date: 10/13/2022

  Hello *******,

   

  We do apologize that you have misinformed by one of our staff that we are short staff, our outdoor park was set to be closed on labor day weekend, we do offer limited attraction during Saturday and Sunday depending on the weather which was also stated on our website, Unfortunately we won't be able to issue any refund, However we would love to offer free park passes with no expiration that can be used in the future, Please give us a call at **************.

   

  Thank you,

  Customer Answer

  Date: 10/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will call the number and accept the tickets to return when the park is more open. Thank you. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********I am writing this complaint only after contacting Mt. Olympus via phone and through your customer satisfaction survey to express my concerns and give you the opportunity to resolve them. I have not heard back from anyone at Mt. Olympus to address my concerns. I made our reservation online for myself, my husband and out three children. The website clearly stated in bold lettering that our room would be within 1-2 minutes of the water park. Any reasonable person would assume this would be a 1-2 minute walk. Instead we arrived at the address on frontage road to check in. After checking in we were advised to get back into our cars to drive 10 minutes away to our hotel room. Furthermore, our hotel room was an additional 5 minute car ride to the water park. This was very misleading and is not what was advertised on your website at all. The room and common areas were dimly lit, dirty and in need of repair. We called the front desk to ask for assistance (out TV was not working and we did not have enough pillows) and no one ever responded. We went to the water park to cheer everyone up. We waited in line for 50 minutes for medusa's slide and the ride closed due to a "malfinction". We attempted to get in line later in the evening at 8:15 pm (the water park closes at 9) and were told that the ride was closed for the day. We are reasonable and do not expect perfection out of a vacation, but there were no redeeming qualities about this "resort". We would love to have; at minimum, a partial refund so we can take our family to one of the may other parks *************** has to offer.

  Business Response

  Date: 10/10/2022

  Hello *****, 
  
  
  We do apologize for the unpleasant experience that you had during your stay, Upon reviewing your reservation we do not see any calls about your issues, we would love to resolve and greatly appreciate it if it was brought to our attention during your stay. The reservation is non refundable, hence, If you would like to give us another chance, we would love to offer you a 15-20% discount on your future stay, we strive to give the best experience to our guests. Please let us know if you have any questions or concerns and feel free to reach out at **************.
  
  
  
  Thank you,

  
  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked two nights for my 8 yr old son,Elderly father, and me. Room was filthy. Bathroom had black mold, no fan, unable to open window. My son has allergies and asthma, and black mold is toxic. I took pictures. Outdoor amusement park was open barely and most of it cost extra. My son was on the lazy river and fell through his float, got stuck under his float as well as the other peoples floats. He can swim, but all the life guards were at the other side and couldnt see him. Lazy river and 1 of 3 water slides both required floats. Tons available, but required air. I was informed there was no way to blow them up park closed at 9, but there werent lights at the entrances or along the pathways. So would mean a single mom with a young child would have to walk on the road at night (designated walking path), in the dark. No peepholes on the doors either. Completely unsafe. Stated it includes Wi-Fic which worked for 1 hour despite multiple calls. Check out day, my 8 year old decided he would rather go home than play at the amusement park I did write a complaint, was provided an email address with a request to contact them, so I did. No response. Oh- bathtub was filthy, had pubic hair in it, and took 50 minutes to drain. Took pics of all of it.

  Business Response

  Date: 10/07/2022

  Hello ****,

   

  We do apologize for the unpleasant experience that you had during your stay, we would love to resolve and greatly appreciate it if it was brought to our attention during your stay, if you would like to give us another chance we would love to offer 15-20% discount on your future stay, we strive to give the best experience to our guest. Please let us know if you have any question or concern and feel free to reach out at **************.

   

  Thank you,

  Mt. Olympus resort

  *************************

  Customer Service Manager

  Customer Answer

  Date: 10/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Considering the multiple reports for Wi-Fi, lack of response after being requested to contact, health risks of the room, and safety concerns, 15-20% discount to stay there again is unreasonable. A small discount to bring my child back considering the conditions is, understandably, not something I will consider. A refund is appropriate for a filthy, mold infested room that leads to the park on an unsafe and dark walking path on the street.
  
  Regards,
  
  *****************

  Business Response

  Date: 10/10/2022

  Hello ****,

  I would like to again sincerely apologize for all the issues you encountered while staying with us. I would also like to thank you for taking the time to let us know about your experience since it allows us the opportunity to recognize our shortcomings and rectify them when we can. We would like to offer you 25% Refundable Credit back to your account even if the reservation was non refundable. This would be the best that we can offer on our end, the refund has been processed and should reflect on your account within 5-7 business days, If by any chance you decided to come and visit *************** again the 15-20% Future Discount that was offered for you and your family will always be on the table.
  
  Thanks again, and we wish you all the very best in your future. 

  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked a room on their website. When I got to check in I was told that there was no indoor water park available until the end of September. There was nothing stated when booking the room that this was not available. There were many other people complaining at the counter for the same issue. We were all told that it was no refunds. Then we were told that the outdoor park was also closed due to the rain. So that left us all no water parks available to us as that is why we book our stays at places like this. When you book your vacation and the kids are looking forward to this and then you get there and told there is no accommodations and you just have to deal with it, isnt right. So we ended up having to pay for another water park in the area in order to do as we had planned with the family, costing $70 a person. I feel like this was handled completely wrong and that we should have been warned on the booking your stay that they didnt have these available. Then the cabin when we got there. There was so much garbage around the building and sunflower seeds inside the cabin. I had to ask a worker for a broom to clean up the mess. Was very disappointed with the whole stay. I am asking for a full refund and should be compensated for having to spend more than what my original stay costed me.

  Business Response

  Date: 09/03/2022

  Hello ******,
  
  
  Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as planned. Upon reviewing your reservation we saw that you made the reservation online and we did send you a confirmation letter that has our Park Hours for your stay. On those links it will direct you to our website and it's clearly stated there "...Our Indoor Waterpark (excluding Medusas new Expansion) is under renovation and will reopen September of 2022..."
  
  
  Guest satisfaction is our top priority and we are very appreciative that you brought this matter to our attention so that we can rectify our service. I will pass this along to the correct departments. We apologize also that we won't be able to control the weather that day, hence, We would like to offer you a refund of $50.00 back to your account and we will send you a free future Day Pass so that you will be able to visit our parks at your convenience. We do hope that you choose to stay with us in the future with the assurance that these issues will not occur again.
  
  
  If you have any questions or concerns please do not hesitate to give us a call and ask to speak with a manager. 

  
  
  Thank you,

   

  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I just got back from vacation, however, we purchased MT Olympus tickets online to come to the resort on August 27th for a water/theme park day. Obviously it turned out to be a bad day due to weather. So we still came to MT Olympus that day. As I started to access the parking area to pay it started raining. The one girl that took $25.00 for parking wasn't friendly and was on the phone. Didn't even bother to tell us the only thing open was go carts. I had to call customer service when we got inside. Not only that we were thinking of utilizing the indoor water park. NOOOPPE That was closed this year and nobody told me. So now I have two unused tickets and paid $25.00 for parking for 5 mins before I left MT Olympus parking area. I'm really upset that the parking validator allowed me to pay and failed to mention any of this to me. So as I see it I need to be reimbursed the $25.00 for parking that I paid. That was completely unprofessional. As far as the tickets, since we never used them or accessed the theme/water park due to weather. Are we able to use them for a later date or no? If so how will I know? I'm sorry that I have to send this over. I just couldn't believe the employee that was on her phone, didn't even get a hi and didn't hesitate to take my $25.00 and failed to inform me that almost the entire theme park was closed including indoors except go carts. Otherwise if we cannot use our tickets for a later date this year are we able to get those refunded?- Let me know how to move forward. I can be best reached by e-mail.-- Thanks, ******

  Business Response

  Date: 09/01/2022

  Hello ******,
  
  
  Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as planned. Upon reviewing your reservation we saw that you made the purchase online and on our website and it's clearly stated there "...Our Indoor Waterpark (excluding Medusas new Expansion) is under renovation and will reopen September of 2022..."
  
  
  We apologize that we won't be able to control the weather that day, hence, Please know that this is not up to our standards and I have passed this information along to the correct managers and departments to ensure that the issues you experienced with Park Attendant don't happen again. 
  
  
  We can assure you that you still be able to use the Day Passes that you purchased and the parking permit you received. We do hope that you choose to visit us in the future with the assurance that these issues will not occur again.
  
  
  If you have any questions or concerns please do not hesitate to give us a call and ask to speak with a manager. 

  
  
  Thank you,
  
  
  **************
  Customer Service Manager
  Mt. *********************************************

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A detailed summary of events can be seen in the supporting documents I have attached. On 8/19/22 I purchased 3 tickets for Mt. Olympus for a total of $80.06. Order #******. We planned a day with family to visit the waterpark on 8/27/22, as this was the only day that fit into everyone's schedule. We checked the weather the night before and it showed good weather. It began to rain on the way to the park which was not a big deal, as we knew they had an indoor waterpark and per their website, it was open. When we arrived on 8/27/22, we had to pay an additional $25 for parking. At the gate, the worker asked if we still wanted to redeem the tickets with the rain. I said yes, explained it was the only day that works, and that we would use the indoor waterpark. We went to the indoor waterpark to find that it in fact was not open and was still under construction. The only thing available was the new waterslide. We left the park after approx. 30 minutes. I contacted the company with my concerns and they ignored my concern of the false advertisement and stated that they cannot control the weather. I requested a refund and re-stated that my concern was not the weather, it was the fact that they did not accurately advertise their construction and closure of the indoor waterpark. I told them I would not be coming back. They offered me new tickets. I declined and stated that I would be sharing my story with friends and family. The company seemed highly dismissive of our poor experience and did not seem to take any responsibility. After sharing my story, numerous people have contacted me with similar experiences or told me that they too saw that the indoor waterpark was open and were going to plan a stay based on this information on their website. With parking, our total came to $105.06. Please reference the supporting documents, as there are screenshots of my email interaction with the company along with screenshots of my ticket confirmation. Please contact me with any questions.

  Business Response

  Date: 08/30/2022

  Hello, 

   

  We do apologize for any issues you had during your visit. Unfortunately our website states in a  few places that our indoor amenities are closed. The website has been like this for months and all of our staff is fully aware. I will include pictures for reference. We would still be happy to honor day passes to you as well as a parking pass so you do not have to pay for parking again. Tickets are non- refundable. This is also stated before purchasing. Give us a call if you have any questions as we would be happy to assist you. 

   

  Sincerely, 

  Mt. Olympus Resort

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a weekend at Mt Olympus stayed 8/26-8/28. They advertise indoor water park NOW OPEN. I choose to stay here to have the option of both indoor and outdoor water park. Indoor was closed and it rained the whole weekend so we couldn't use the water park since indoor is closed and to cold for outdoor. I paid ******** $170 for water park day pass so we could at least be at an indoor park. Mt Olympus false advertising indoor park open and manager very rude on the phone and wouldn't offer any money back. The room was very dirty spider webs everywhere the bath tub was disgusting I had to clean it before I gave my child a bath. I wouldn't have wasted 500$ to stay here if I knew I had to pay an additional $170 for ********'s indoor park

  Business Response

  Date: 08/30/2022

  Hello ******,

  
  Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as planned. Upon reviewing your reservation we saw that you made the reservation online and we did send you a confirmation letter that has our Park Hours for your stay. On those links it will direct you to our website and it's clearly stated there "...Our Indoor Waterpark (excluding Medusas new Expansion) is under renovation and will reopen September of 2022..."

  
  We apologize that we won't be able to control the weather that day, hence, We would  like to offer you a refund of $170.00 back to your account. We do hope that you choose to stay with us in the future with the assurance that these issues will not occur again.

  
  If you have any questions or concerns please do not hesitate to give us a call and ask to speak with a manager. 

  
  
  Thank you,
  
  
  **************
  Customer Service Manager
  Mt. *********************************************

  Customer Answer

  Date: 09/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wasted $50.00 in parking, $53.38 on tickets that covered for 12 wrist bands. We were at the park for less than 45 mins to find that all of the park was closed and they didn't think it would be reopening. We talked to several different associates before leaving the park and they said there was nothing they could do to accommodate us. We called customer service and they were extremely rude. I had to repeatedly ask for a supervisor and even after being put on hold for nearly an hour I did not get a supervisor and was told that there was no one that could help me and nothing could be done. I'm extremely disappointed. Worst experience ever. Worst than the last time we were at mt. Olympus. After finally leaving along with hundreds of other people. I found another number to call to try to get customer service to find out that they were giving rainy day tickets as replacements but I would have to go back to the park entrance ticket booth to get the replacements. But in order to do so we would have to repay for parking to even get to the booths. Extremely unsatisfied with the lack of knowledge the staff had and the lack of respect customer service the first 3 associates had for customers. We come to mt. Olympus several times a year and this is the absolute worst experience we've ever had. Not to mention it ruined my son's birthday entirely! We didn't even ride anything!

  Business Response

  Date: 08/27/2022

  Hello Faith,

  
  Thank you for bringing this to our attention and we do apologize that your previous stay with us didn't go as planned. Upon reviewing your reservation we saw that you came today 08/27/2022 in Mt Olympus Resort. Due to raining along with thunderstorms this afternoon, our *************** decided to close the Outdoor Parks for all the safety of our patrons including your Family. We apologize that we won't be able to control the weather, hence, we resumed opening the Parks around 5:30PM after the heavy rain until 9:00PM onwards. We also apologized the way you felt in our ***************** we assure you this is not the level of service we strive to provide our customers.

  
  We would like to re-send you 12 Park Day Passes in your email and if you received a Parking Permit earlier, You would be able to use it in the future. If not, we will send you an email about reassuring you to have a parking permit once you visit us again. If you have any questions please feel free to reach out to us at ************** or email us at *************************************.

  
  Thank you,
  
  
  **************
  Customer Service Manager
  Mt. *********************************************