Business Profile
Resort
Great Wolf LodgeThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Great Wolf Lodge's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 99 Customer Reviews
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Review fromTara R
Date: 08/27/2024
1 starTara R
Date: 08/27/2024
Our trip waste terrible from start to finish. When we arrived we went to check in at front desk and they tried to give me my sister's booked room . And acted like I was wrong . I showed them my email when I booked and they finally listened .. than they tried to over charge me . Thankfully I check my account faithfully and noticed went to front desk to only be told it was my bank when I called my bank they said no .. it's not there fault I go back to front desk and talk to another person she apologized and said it was there fault and they credited it back . Also I had over 70$ worth of food debited from my account .. so once again I had to go to front desk . They resolved the issue thankfully . My kids are 16 16 and 9 . They were told they needed a adult so during all this time at desk they had to wait in room no fun time at all .After spending 4 to 5 hrs at front desk for a 1night stay they told me that they would refund me for magic quest and the food n fun package . They only refunded the magic quest and only 50 of the 350 fun package . When I was told differently . I have reached out to corporate with no replies back from email and no one answer the phone . The kids said the only thing enjoyable was the room due to this . I will not go back to great wolf lodge again until they refund me for the fun package as promised . There birthday trip was ruined over the stress . . If you go do not add any packages and use a prepaid card . I learned my ****** by going hereGreat Wolf Lodge
Date: 09/08/2024
Good afternoon,Thanks for bringing this to our attention. We have forwarded the guest's concerns to our lodge team, and a member of that team will contact the guest.Review fromTaylor S
Date: 08/26/2024
1 starTaylor S
Date: 08/26/2024
I dont even have words for this dingy, dirty place. My ********** went last weekend & came home with lice. Mind you, the rooms have all stained, smelly carpets, hair all Over the bathrooms, slimy shower floors with red slime all over the shower head. This place deserves 0 stars & to be closed down. The lack of cleanliness, lack of customer ********************* is indescribable. I have called 50x. Left endless messages & still no call back. I had to cancel my daughters 4th birthday party, eat the cost of catering, ***************** for my entire family/house hold on top of paying $1200+ at this disgusting place. DO NOT WASTE YOUR MONEY HERE!Great Wolf Lodge
Date: 09/10/2024
Hello, ******. We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Review fromMarcia N
Date: 08/24/2024
1 starMarcia N
Date: 08/24/2024
We visited the resort over the summer. The room was very nasty. In fact we found old socks stuffed in the bed. I have been talking to the manager for almost 6 weeks now who was supposed to mail a voucher for us to return. I am one state away. It would take two days for me to receive mail, this is unacceptable and the hotel is a grossGreat Wolf Lodge
Date: 09/10/2024
Hello, ******. We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Great Wolf Lodge
Date: 09/11/2024
Thank you for sharing this invaluable information. We truly regret to learn about your recent experience with us and we apologize sincerely for any inconvenience caused. Your feedback is integral to our effort to provide superior customer service and an excellent guest experience. In an attempt to rectify this situation, we have forwarded the relevant information to our Management team for their attention. Our team has updated us that they have reached out to you, addressing your concern about a miscommunication pertaining to the issuance of a one-night stay voucher. You were initially promised a voucher in June and followed up with us in August. Kindly accept our apologies for any gaps in communication. We have now ensured you received your voucher on September 8, 2024. It was disappointing to learn that this delay had upset you. However, we are currently relieved to know that you are satisfied now that the voucher has been received.Review fromJohn N
Date: 08/17/2024
1 starJohn N
Date: 08/17/2024
Pathetic customer service. After being kept up for hours night before, talked with pseudo manager Peter who looked like he'd slept in his uniform shirt and hadn't shaved in weeks. He said that he was not responsible for others behavior! 500/night and not responsible! This is a terrible resort! Don't believe the advertisements.Great Wolf Lodge
Date: 08/31/2024
Our managerial department attempted to resolve the guest's concerns on multiple occasions, however, the guest was rude to multiple employees and threatened the manager on duty. This case is considered closed.Review fromLeslie H
Date: 07/29/2024
1 starLeslie H
Date: 07/29/2024
As will most people, they have funds pending that they have yet to refund. Stayed 7/11-7/13, the incidental charge was so he released. I called 7/24 and was given a case number and told it can take 7-10 business for the funds to release. That would have been 7/26. As of today, 7/29, the funds have not been released. I have a case number, called 4 times and they keep transferring with no assistance!Great Wolf Lodge
Date: 09/10/2024
Hello, ******. We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Review fromMaureen G
Date: 07/26/2024
1 starMaureen G
Date: 07/26/2024
After taking my grandchildren to GWL in Wis. Dells since 2008, we just returned after a 4 day visit. First I have an email showing my balance due amount. However, when we arrived I was told that we also (not on the final balance email) had to pay $15 per night, per car(4) to park there!!! Unbelievable!! Charge the one day guests not the people spending thousands to stay there!! It only got worse when I was told I also had to give a security deposit of $100 per night per reservation. I had 2 reservation, a condo and a suite!!! Than the kid (child) at the counter said to swipe my card again because it did not go through!! It went through 3 TIMES!!! No one at the front counter had a clue what they were doing!!!!! They maxed out my credit card with these extra untold charges and put me in a bind for food for my grandkids!!! The place has net been updated and the tables and carpets in the room were disgusting!!!!! I will never take my grandkids thee again!!! 3 nights ended up costing me $5000!! I can rent a house on a beach for a week for that price!! I can see why the place was not crowded!!!! NEVER AGAIN!!!!Great Wolf Lodge
Date: 09/10/2024
Hello, *******. We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Review fromKendra S
Date: 07/24/2024
1 starKendra S
Date: 07/24/2024
The facility is outdated, customer service needs to be addressed and privacy practices are concerning. I checked in Tuesday 7/23/24 and checking out on 7/25/24. This morning while in the guests vendor/ice area I opened a closet thinking I would find plastic ware instead I found a closet full of boxes with financials and accounting receipts etc. being stored. Surprisingly they have a privacy statement that they do not abide by. This is concerning and disheartening to know that the privacy and security measures are not up to par and my information is not safe! I brought this to the attention of the director of customer service and was brushed off. I asked to speak with Allen the general manager and was given his card instead. This is my second time staying at a Great Wolf Lodge, first time at this one and the last at ALL. Very distasteful and concerning. I am asking for a refund as compensation to this issue.Great Wolf Lodge
Date: 09/10/2024
Hello, ******. We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Review fromTom P
Date: 07/07/2024
1 starTom P
Date: 07/07/2024
Horrible experience! We were charged $595 for a meal package that we didnt purchase. Also charged for an extra waterpark ticket. When I contacted them, they werent willing to give us a refund or credit despite proof. This place is a scam. Horrible customer service.Great Wolf Lodge
Date: 09/10/2024
Hello, ***. We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Review fromAlyssa Q
Date: 06/23/2024
1 starAlyssa Q
Date: 06/23/2024
This is our 3rd time and would be our last time going to GWL. We stayed for 4 nights, spent over a thousand dollars. Right upon checking into our room I noticed red stains on the floor as well as the walls, crumbs on the floor and when I took off my sandals the floors felt sticky and disgusting. I contacted house keeping through there app. They came and cleaned up while we went to the water park. Thursday night when were finally home, I noticed my daughter itching her head so much. I take a look.. and she contracted lice from our room. I checked all of our heads and sure enough lice. Never in my life of 30 years I had lice before, until our stay at GWL. My husband and I had to take the remaining week off of work to make sure this doesnt spread. We spent over a hundred dollars just on lice sprays and treatments. I am waiting for someone to call me back with full compensation. Not only did we contract lice from our room but now we have to miss out on more money being off of work when we already took vacation days to be there. My daughter has been up all night crying and we cant sleep. Spending hours brushing out little microscopic lice and eggs. Thank god we caught it in time before it got worse. This would be our last time returning to the lodge. Not only that but they changed so many things not listed when you make reservations.Great Wolf Lodge
Date: 09/10/2024
Hello, ******* We're sorry to hear you had this experience. Can you please email us at ******************************************* with your lodge location and confirmation number, so we can help? Thanks so much for letting us know.Review fromDelores R
Date: 06/17/2024
1 starOn my recent trip, GWL, charged my credit card, extra $1052.00 and my bank approved!!! Great wolf lodge is not offering any suggestions, it might be ************ but Im never returning to GWL, internet is terrible on back side too. In the past 10 visits, they have been very helpful. This extra charge, ruined my vacation, could not spend any money for 4 days. Ruined my Grandson 7th birthday for me!!!
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