Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 269 Customer Reviews
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Review fromMeera K
Date: 02/01/2024
4 starsMeera K
Date: 02/01/2024
I have been using this software since 2018. At times this is not the best software but they are improving each year. Mackenslee provided me excellent customer service from MyTaxPrepOffice. Very happy with her knowledge and patience.
MyTAXPrepOffice
Date: 02/08/2024
Hello and thank you for your review. We're hearing great things from a lot of long time customers and that makes us so happy! We're always open to feedback, so please let us know if there is anything specific you would like to see updated in the software. It's suggestions from loyal customers like yourself that guide our enhancements for the upcoming season. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromSylvia C
Date: 02/01/2024
5 starsSylvia C
Date: 02/01/2024
I have been with you for 9 years now... and while there have some glitches (honestly all software has glitches) they always attempt to resolve them. Let's face it - this software is the best I have seen so far in all of my years of doing taxes (started in 1986)!! Just keep up the good work! And continue to adapt -- And I will be a customer for life!!!MyTAXPrepOffice
Date: 02/08/2024
Hi there, and a heartfelt thank you for your wonderful review! It truly warms our hearts to hear that you've been with us since the very beginning – what an incredible journey together! We're absolutely thrilled that you love our software, and your feedback reassures us that we're staying true to our commitment of continuous improvement. We're dedicated to making our product better with each passing year, and your support makes it all worthwhile. Thank you for being such a loyal and cherished member of the MyTAXPrepOffice family – you truly are the heart of our community!Review fromCarolann B
Date: 01/30/2024
4 starsCarolann B
Date: 01/30/2024
I use MyTaxPrep to file my 941 and 940 federal forms. Began using 3 years ago, and will not leave this software. Thanks Team.MyTAXPrepOffice
Date: 02/02/2024
Hello and thank you for the positive review. We love our loyal MyTAXPrepOffice customers! We're in it for the long haul to help you grow your business. When you succeed, we succeed. Thanks for being the most important part of the MyTAXPrepOffice family!Review fromKIMBERLY C
Date: 01/30/2024
5 starsKIMBERLY C
Date: 01/30/2024
I'm new this year and learning, but the customer service has been great with helping with my issues.MyTAXPrepOffice
Date: 04/02/2024
Thank you for your positive review! We're delighted to hear that our customer service team has been able to assist you with your questions as you navigate our software for the first time. We're here to support you every step of the way as you continue learning. If you have any more questions or need assistance, please don't hesitate to reach out. We like to take the fear out of switching!
Review fromManuel M
Date: 01/28/2024
4 starsManuel M
Date: 01/28/2024
I have used it for more than a 8 years and they are each year better than the last.MyTAXPrepOffice
Date: 02/02/2024
Hello and thank you for the positive review! We are so happy to have you as a long time, loyal customer. Our brand promise to you is continuous improvement. We are always working to provide new features that can make your tax preparation tasks faster and easier. We're glad to hear we are hitting the high standards we set for ourselves. We look forward to supporting you through another great tax season!Review fromKaren C. F
Date: 01/27/2024
5 starsKaren C. F
Date: 01/27/2024
From day one, about 5 years ago, seeing the demo of MyTAXPrepOffice software, I was very impressed. Switched from a well-known tax prep software provider after 9 years. Cost efficient. So glad! I decided to purchase MyTAXPrepOffice. The software is user-friendly, one portal with one password to remember has streamlined my entire tax prep processing allowing me more time so that I do not feel rushed. My clients are happy they're able to know where they stand in the tax preparing process, and that they have access to their online account 24/7. It gives a more personable experience to clients. All of the MyTAXPrepOffice customer service and support teams are phenomenal, professional, knowledgeable, and have answered my countless questions and solved my tech issues.MyTAXPrepOffice
Date: 02/02/2024
Thank you so much taking the time to write such a wonderful 5-star review. We are so glad you are with us! It can be intimidating to change programs after you've been with the same one for a long time. But clearly it was a great decision. We look forward to supporting you through many more successful tax seasons. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromDennis V
Date: 01/26/2024
5 starsDennis V
Date: 01/26/2024
I have used the tax software for 7 years. I really appreciate that the company has improved each year. They always seem to provide an easier way to enter information and fix my errors. I expect to be a customer for many more years. Oh...and its customer service has been prompt and helpful!MyTAXPrepOffice
Date: 02/02/2024
Hello! Thank you for taking the time to leave us some praise. We love that you have been a loyal customer for 7 years! And that we have fulfilled our brand promise of continuous improvement. We look forward to supporting you through many more successful tax seasons. As you grow, we grow! Thanks for being the most important part of the MyTAXPrepOffice family.Review fromLisa H
Date: 01/24/2024
4 starsLisa H
Date: 01/24/2024
This is my second year using the software. It is very easy to use and the tech support is very good. I would recommend it highly. My clients really like the electronic signature padMyTAXPrepOffice
Date: 02/02/2024
Hello and thank you for the positive review! We appreciate the recommendation as it helps other tax preparers feel confident in choosing our product. We look forward to supporting you through your second fantastic tax season with MyTAXPrepOffice!Review fromTeresa R
Date: 01/09/2024
5 starsTeresa R
Date: 01/09/2024
My practice has been using My Tax Prep Office for 5 years now. We love the software and will continue to use it. Customer service is there when I need them, both by phone or chat. Timely response and software is excellent. Has all the integrations I need and love the cloud and electronic signatures.MyTAXPrepOffice
Date: 01/12/2024
Hello! Thank you so much for the 5-star review and for being a long time member of the MyTAXPrepOffice family! We appreciate all our awesome, loyal customers who have helped us shape the software into the great program it is today. We're so happy you love the support and that we have all the powerful tools you need to run a growing tax preparation business. We look forward to partnering with your for many tax seasons to come!Review fromMarc I
Date: 01/06/2024
5 starsMarc I
Date: 01/06/2024
Just started using My Tax Prep Office and had a great 1:1 with Jade. I like the interface, the responsiveness and of course not being tied to a particular operating system. While the data conversion from competitors is not 100% (never is for anyone), I was able to get by with Jade's help and support has been great. I would and will recommend My Tax Prep Office to other professionals.MyTAXPrepOffice
Date: 01/08/2024
Hello and thank you for the 5-star review! We are thrilled to have you as the newest member of the MyTAXPrepOffice family. Customer Success Specialists like Jade can help to make the transition to a new software much easier. We can't wait to support you through your first successful tax season with MyTAXPrepOffice. Welcome!
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