Complaints

This profile includes complaints for Rosabella Supplements's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rosabella Supplements

  525 Randall Ave Ste 100 Cheyenne, WY 82001

• 

  Rosabella Supplements

  30 N Gould St Ste R Sheridan, WY 82801-6317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent company!I have tried many times to get this company to cancel a subscription I placed after watching a doctor recommend their Moringa product. Rosabella used AI to modify the doctor's presentation to recommend their Moringa. When asked about it later, the doctor said she had never heard of Moringa.When I learned about this I called to cancel my subscription and I only received 1/4 of the 100% refund they promised. This Rosabella company now refuses to answer the telephone and only allows communication via email. I have emailed multiple times and they still continue to charge my credit card. I am ******** NOT TRUST THEM, AND DO NOT ORDER PRODUCTS FROM THEM. THEIR CLAIMS ARE FRAUDULENT! AND THEIR PRODUCT IS ****.Receipt from Rosabella Receipt #****-4581 AMOUNT PAID $71.95 DATE PAID Jun 10, 2025, 4:08:11 PM PAYMENT METHOD - xxxx

  Customer Answer

  Date: 07/02/2025

  Rosabella contacted me by email and apologized for the service issue. They refunded my account and asked that I submit an update to my complaint. Accordingly, I added an update to the complaint I made on TrustPilot.

  At this point, the issue has been resolved, so your support at BBB is no longer necessary.

  Many thanks for the assistance you provide for consumers like myself. You are a big brother to folks like me.

  Best - Lynne McCracken

   

   

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company almost 6 months ago asking them to stop charging my card for the moringa supplement. They assured me I would t be charged: I canceled my subscription months ago. The supplement is $40 each month. They continuously charge my card every month.

  Business Response

  Date: 07/04/2025

  Hi ******,
  
  Thank you for letting us know about your experience. Im very sorry for the continued charges after you requested to cancel your subscription, and for any frustration this has caused.That occurred due to a system issue, and we will take steps to prevent it from happening again in the future. After reviewing your account, Ive refunded your most recent charge of $43.29 and have made sure your subscription is fully canceled so there will be no further billing. You should see the refund reflected in your account within 710 business days.
  
  We appreciate you bringing this to our attention.If theres anything more we can do to give you a better experience, please let us know. Thank you for bringing this to our attention and allowing us the chance to make things right.
  
  *******
  Rosabella Customer Experience

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rosabella supplements assured me last month in an email I would receive my money back and would not get any more products. I was charged again this month. They are committing fraud. Attached is one of the emails I received. Please help me.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 6-11-25 Amount $71.95 I did not place this order

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 bottles of Moringa powder capsules & do not want them since I found something locally to use. I have emailed this company 5 times to get a return address since the website says we can get a refund within 30 days. I have also called ********* goes to a recording.I want to get a return address in order to get my refund before the 30 day time limit.

  Business Response

  Date: 06/25/2025

  from: Rosabella Support <[email protected]>
  to: [email protected]
  cc: [email protected]
  date: Jun 25, 2025, 8:51 AM
  subject: Re: Returns: Return Label Address

  Hi Linda,
  
  Thank you for providing the tracking number and for returning the unopened bottles.
  
  I’ll go ahead and monitor the return for you and will process the refund as soon as the package has been received and reviewed by our warehouse team.
  
  Once your refund has been issued, you’ll receive a confirmation email with all the details.
  
  If you have any questions in the meantime, feel free to reach out—I’m here to help.
  
  Best,
  
  Angelica
  
  Rosabella Support Team

  
  

  Customer Answer

  Date: 06/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Linda Clark

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2025 I ordered a supply of Moringa dietary supplements through the Rosabella website, who claimed they were so sure it would work that they would provide a full refund of the order (*****) if I did not see results within 90 days.The product arrived on February 5, 2025. On April 19th I sent an email requesting a full refund as the product did not work for me. I received not response to my 1st 2 emails until I mentioned that I would need to report them if no one ************ the meantime, they sent another order for a total of *****. After the 3rd email they finally responded but wanted me to pay the return shipping. This was not mentioned anywhere on their website that shipping costs were my responsibility.When I finally got a response, they wanted to say it was out of the 90 day window, so the 1st order was not refundable and I could refuse the package on the 2nd order when it arrived. Interestingly, the 1st package had a return address and the 2nd package did not, so I could not refuse shipment as there was no place to return it. I finally got the company to send me a pre-paid label and returned the 2 bottles left from the 1st shipment as well as the full 2nd package which was unopened. First they told me they could only refund the unused portion of the 1st shipment because it was out of the 90 day window and when I sent them proof that the refund was requested inside the window, they changed the story and said they could only pay of the 2 bottles from the first shipment because I did not return ALL of the bottles.I am not sure how they can promise a FULL refund of the entire order IF you have tried it for 90 days and are not seeing results, and then tell you that because you did not return ALL the bottles they cannot refund?I will attach all relevant correspondence which I also sent to them and they are still refusing to refund the full amount.

  Customer Answer

  Date: 07/14/2025

  Hi,

  I am surprised you do not have a record of their response as you were cc'd on all correspondence with them. They continued to resist for about 1 month after filing the complaint. 

  However, after sending in the proof about 5 times, they finally did refund the full amount.

  I cannot give them a good review as they were extremely difficult to work with.

  However, they finally did refund the full amount.

  I am not sure if it is possible to give them a negative review regarding the difficulty in their refusal to adhere to the guarantees they claim on their website. It should be noted that they are NOT recommended as a good company to work with.

  Let me know if you have any questions.

  Thanks!
  ******

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product from Instagram with a BOGO promotion buy two, get two free, for a charge of $83.23. Shortly after checkout, I receive an additional charge for another $88.57. I contacted them immediately and asked them to cancel my order. They told me that they could not cancel the order because it had already been processed in the five minutes that it took to get their reply, but they told me I could return my order for a refund. I followed their instructions to return all of the product unopened to them. They then send me back an email to tell me that they will refund me $81. I couldnt believe it. How does a company get away with adding three more bottles to your order that you did not order and charge you for them, and then not let you return them for a full refund, which they said they would do. This is FRAUD!

  Business Response

  Date: 07/04/2025

  Hi ****,
  
  Thank you for bringing this to our attention and sharing the details of your experience. I sincerely apologize for the confusion and frustration you encountered with your order and refund process.
  
  Upon reviewing your account, I see the additional charge was due to a possible error in our system. I also understand you returned all products unopened, as instructed.
  To resolve this completely, I have processed a full refund for both charges ($83.23 and $88.57). You should see both amounts reflected in your account within 710 business days. Attached are screenshots as proof of these refunds.
  
  We are also reviewing our order and promotional processes to prevent this from happening again in the future. Your satisfaction is extremely important to us, and we appreciate you bringing this to our attention.
  
  If you have any further questions or concerns, please feel free to reply directly to this message. Thank you. 
  
  Best ****************************start="3015" data-end="3018">Rosabella Customer Escalation Specialist

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website states you are able to refund the product with no questions asked. When I tried to refund the product there was no phone number or physical address I could find. You can only communicate through email. When I requested a refund they only responded with reasons why I should keep the product. The product did not agree with me. Then the company automatically refilled the order the next month. I've send 3 emails asking for return instructions and to be taken off the automatic subscription. No response after the email convincing me to keep the items. I've spent all day working with ****** and my credit card to dispute the charges and stop the automatic refills. I feel this company is a scam, who knows what is in this product they are selling. I feel others should know.

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/04/2025

  Hi ******,
  
  Thank you for bringing your experience to our attention. I sincerely apologize for the difficulties and lack of communication youve faced trying to get a refund and cancel your subscription.
  
  Upon reviewing your account, I have: Processed a full refund for all recent charges, including the initial order and the most recent auto-refill. You should see these amounts reflected in your account within 710 business days. I canceled your subscription, so no future shipments or charges will occur. I've also attached a screenshot of the refund and cancellation confirmation for your records.
  
  I am truly sorry for any frustration, discomfort, or inconvenience caused. Please know that we are reviewing our customer service processes to ensure situations like this do not happen in the future. If you have any additional questions or concerns, please feel free to reply here and we'll get back to you as soon as possible. 
  Thank you again for giving us a chance to make this right.
  
  Best regards,
  *******
  Rosabella Customer Escalation Specialist

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from this company to try, a one time purchase. However they claim I signed up for a subscription of this product. They charged my credit card without my authorization a second time and sent more product. They have no phone number that I can find. The only way to communicate with them is via email. However, often I when I send them an email I receive an email back stating their email is down. This happened at least 5 times. They have a money back guarantee but I have yet been able to get an answer on how to proceed. I want the charges removed from my account and my money returned.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an Video add on ******** touting the advantages of taking a Moringa Supplement...they were using ******* ****** in the video explaining the benefits and saying get the Moringa at Rosabella. So I figured I'd give it a try, I've tried various supplements before some work some don't. Placed my order for 2 bottles of Moringa Receipt# ********* 12Mar2025 ... Before I'd even received my order, I'd continue to get messages about my order Confirmed?? I decided to reply to the email as it looked like a duplicate order? Stating " CANCEL THIS ORDER I DO NOT WANT TO ORDER AGAIN! They replied " After reviewing your account, I see that you opted for the "Save More with Automatic Refills!" option, which automatically enrolls you in a subscription for monthly deliveries. " Which I would never do as this was just a trial order to see if it worked as the add stated. I replied No cancel they replied Regarding your order #****** and it appears your order has already been fulfilled. Were unfortunately unable to cancel the shipment at this stage. If the monthly shipments arent working for you, we can easily adjust your subscription frequency to every 3 months, every 6 months, or a schedule that better fits your needs. this went back and forth me saying No Cancel Subscription and their final response "I'm happy to let you know that your subscription has been successfully cancelled. You can rest assuredthere wont be any future charges or automatic shipments. Yet Today I get an email the 1st reoccurring order will be delivered today. p.s. they seem to be recycling the original order number the purchase was made under #****** for all "Subscription Orders" . I received my original order #****** on 19 March 2025 **** ********************** and the "subscription order"#****** today 24Mar25 **** **********************.