Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website continues to call me even though I've asked them to remove me from their database. They claim that I purchased a vacation package with them however when it got to the point where I was going to spend money on it I stopped I did not pay anything. Yet they continue to call me incessantly with spoofed phone numbers that show local so that they don't get reported as scam phone numbers. I tried to ask them to remove my name and phone number and email from the database. However the person on the phone never listens. They always tell me no no we're trying to help you. They say that I did purchase a vacation package they give me a time a date and they have all my contact information. However there is no record in any of my financial accounts that any money was ever paid. I know that this site is as close to being a scam as possible and that if I agree to go on the vacation I'm going to get charged far more money than anything that they said in the phone call. I also know that they won't force me to do a timeshare presentation which I don't want. It's annoying that this company constantly calls me but never does the caller ID show that that's who they are they all say local phone numbers. This website is based out of ******* so they should be calling me with Wyoming phone numbers. And of course I want to complain about the employees who do not do what I ask them to do which is delete me from their database. This has been going on for the better part of a calendar year.

  Business Response

  Date: 06/22/2025

  To Whom It May Concern,
  
  
  Thank you for reaching out to us. We take all complaints seriously and appreciate you bringing this to our attention.
  
  
  We have added Mr. ***** ****** to our internal Do Not Call list, and we are currently investigating this matter further. You can rest assured that he will not receive any more calls from us.
  
  
  We will follow up with additional details once our internal review is complete.
  
  
  Best regards,
  ********* ******

  Customer Answer

  Date: 06/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $149.00 on a website ad offer on May 31 -they sent me an email to book a hotel....when I did book on June 6 - they sent reservation code told me to call - I sat on the phone for 2 different occasions for over 1/2hr during their work/opening hours....NO ONE ANSWERS.Attempts to reach them by social media or email have failed miserably.I did speak with someone in the beginning when they tried upselling me when I declined the upsell they attempted to transfer me to someone else that got disconnected.I called the hotel where my booking is supposed to have been made - they said they haven't even heard of such a third party.Please see attachments.

  Business Response

  Date: 06/23/2025

  To Whom It May Concern,
  
  
  Customer Totlyn Oliver has been reimbursed today for two amounts: $149.38 and $25. The reimbursement vouchers are attached for your reference.
  
  
  The refunded amount should reflect in the customer's account within 5 to 10 business days, depending on their bank's processing times.
  
  
  Please do not hesitate to reach out if you have any questions.
  
  
  Best regards,
  Alejandra Zarate

  Customer Answer

  Date: 06/24/2025

  Just a note to say subsequent to submitting this complaint to BBB I spoke with an agent - finally - who declared that I would have had 3 days to ask for refund - and how it was displayed on site before booking - the message was not displayed to me at time of booking - but I have no way to prove it - PLUS - during the 3 days after first booking - as mentioned before NO ONE ANSWERED THE PHONES - demonstrating they have no intention of connecting with consumer during the "cancel window".
  
  There MUST be a 'BUYER BEWARE' to be assigned on to this site.

  Thanks for the work of BBB - they have effected refund and I now see the pending amounts in my accounts - not yet applied - I also received emails and calls from them - and was able to ascertain they had the card info to finalise refund.
  
  I should not have to take the time to "bother" BBB on a matter such as this.
  
  Thanks again for your swift action to bring this to resolution.

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Totlyn Oliver

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is garbage. they advertise that I can buy the vacation and go on the vacation anytime in the next 18 months. I paid for a vacation to the ************ in **********. After I paid for it a number popped up that it told me to call. I called the number immediatiley and they asked me for my reservation number. I gave it to them and they told me that I will be going to a different hotel than the one that I had paid for. I then told them that I paid for a different hotel resort. they then told me that I need to activate my trip and then once I activate my trip, I could then call the next number that they would give me to get the dates that I wanted to the ******************* with no issues. I then called the number they gave me and listened to music waiting for someone to come on the line for over 40 minutes. I went to the confirmation email and clicked on the book my dates on the email they sent me and it then shows every single day for the hotel resort I paid for as being red and can not book anything until 2026. Which is different from their web site that suckered me into buying the vacation that said I can go on my vacation anytime in the next 18 months. I called back and started recording the conversations on my iphone. I will submit these conversations to my bank and report them as fraud.

  Business Response

  Date: 06/05/2025

  To whom it may concern,
  
  ******* ****** refund has been processed as of yesterday. We sincerely apologize for not being able to offer him the desired hotel because the dates were not available. 
  The refund will be reflected within 5 to 10 business days in the customer's account depending on his bank.

  
  Best regards.

  Endless Luxury.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them to stop calling me for over 6 months and they still continue to call me multiple times a week.

  Business Response

  Date: 05/20/2025

  We have received your request and we take customer requests very seriously. This customer's information has been removed from our lists and they will no longer receive calls from our team.

  Kind regards,

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/7 I booked 4 nts. in ********* through Booksi (**************************). I was told I would need to book 3 months out to get the price of $65 per nt. for 4 nts. I followed their directions online and booked with Wyndham Bayside in ********* and used my credit card to pay. I was then directed by Booksi to confirm my reservation through them.I called their number, *************. After a long wait, a telemarketer came on and tried to sell me other vacations. I said no I wanted to confirm the reservation I had made. She said that my reservation could not be used at the ******* but she had others, one in ********* and another in ******. I told her no, I either wanted the reservation I had made or cancel my reservation. She would do neither one. I told her I would contact the BBB since it was a fraudulent operation and other people are being scammed. I would like my money back for the 4 nights.

  Business Response

  Date: 06/04/2025

  To whom it may concern,
  
  We hereby apologize to the customer for the situation of not having the dates available for the desired hotel, for this reason and for the customer's satisfaction, we have generated a refund for $175.43 as requested. Please note that this refund will take 5 to 10 business days, ddepending on Mrs. ******* bank.

   

  Kind regards,

  Booksi.

  
  

  Customer Answer

  Date: 06/17/2025

  Hi,
  I never received a refund. And to my knowledge I didn't get your email. Thank you for pursuing this problem further. The company is not fully stating their bookings, which are few and not on the dates you sign up for. They really should not be allowed to act as they do on unsuspecting customers. They refused to give me a refund but offered a trip to another city on another date, which was ridiculous.
  Thank you,
  ***** *****

  Business Response

  Date: 06/19/2025

  To whom it may concern,

  The refund in the amount of $175.43 for Ms. ***** ***** was processed as of June 4, to the card ending in **** - Exp: *******.

  Evidence of reimbursement attached.

  We hope this information clarifies the status of the refund, any questions or clarification we remain attentive to the customer's satisfaction.

  Kind regards,

  *********.

  Customer Answer

  Date: 06/20/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: I do not see a payment to my bank account. Attached is a copy of transactions from May 29 to present. There is no payment showing.
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 06/23/2025

  To whom it may concern,

  Attached is proof of reimbursement for the amount of $175.43

  With the transaction ID that appears on the attached receipt, you can call your bank for assistance in locating the refund generated to the card ending in ****.

  I look forward to your satisfactory response.

  Best regards.

  *********.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me. Thanks so much for resolving this matter. I truly appreciate it and have learned my lesson!
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 trips with them, one to ******* and the other to ******. We went on the first trip to *******... no problems. I didn't buy anything. I waited 6 months after the first trip and tried to book the second trip to ****** and was told that my credit score was no longer acceptable. Note - this is a lie as my credit score has been over 800 for a very long time. I've been emailing the company for nearly 4 months to try and get a refund, but no resolution. I'm seeking a full refund of $262.28.

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  II parchase a vacation package online I received a confirmation email with the hotel information. When I called to confirmed my reservation I was told the dates are not available. When I asked to speak with a supervisor I was told no supervisor available. I send an email requesting a refund. I would like to make a Complauns because the website has miscommunication. .

  Business Response

  Date: 11/26/2024

  After looking into this matter we have noticed this complaint should be for a company called Booksi. We are not affiliated with that company, if that was sent in error can you please provide us the information for Capital Vacations, thank you. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased three discount hotel reservations on Oct 2024 through the ************************** website. This company engages in fradulent/scammer practices sourcing personal sensitive information, including DOB, credit cards, address, etc. for non-existing hotel reservations at phantom hotels that are either closed or not what was agreed.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vacation package on 9/16/2024 for **********. Reached out to make the reservations only to be told I can not travel there. I had pick a different destination the rep ***** told me I didn't qualify for that trip to **********. I tried to explain to her this is what I paid for. False advertisement switch and bait. -15 U.S. Code 54 - False advertisements which is very much against the law. And does carry a fine.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Nov.2023 2. $700 + $900(airline tickets for both)3. From Nov. 15/2024 to Nov.19/2024 at ************************ $700 all include with couple 4. I made a reservation at ****** for my boyfriend's birthday and I reserved this trip last year pay in advance. They asked me provide them airline tickets so I bought it with tickets that are not refundable. Because I thought it would be a must-go ******* the way, they called me talking nonsense and unilaterally decided to cancel or pay more money. I couldn't understand what they were saying so I tried to contact them a lot of times with text messages , phone call and E- mail. I told them I can speak English a little bit so I requested them contact with me by e- mail and text messages. But they called me a lot of times and sent automated mail.And the man who is their employee yelled me with changing someone else.That's why my boyfriend answered the phone but they hung up the ******** I called them cancel this trip and refund my full money back with airline tickets fee but they didn't reply back cancelation e-mail and no money back yet.I called credit card company and filed a ********** boyfriend and I were so stressed out.Please help to resolve this problem or report this company as a bad company.I hope other people don'tsuffer like I did.This incident made me feel like I was being racism.Please check it and advise me.Thank you.