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Business Profile

Credit Repair Services

Credit Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting Nov 3, 2023, Credit Resources BUS started withdrawing ***** every 2 weeks. I have no idea why or how they are taking this. I found complaints on your site and the information to contact them.I called, was transferred twice, the 2nd agent (****) told me they do not have any information on me or that I have an account with them. He told me that I needed to transfer to another customer service department and put on hold.**** came back, asked if I was interested in their program to which I said no, then he told me there was no one to take my call. He advised me I would get a return call, that they would help me with my situation and get the account cancelled and taken care of.Waiting for a call.Payment taken every two weeks starting Nov 3, 2023 to April 19, 2024. I do not want them to continue to take money for something I have no record of agreeing to, and to which they (****) have advised me that they no account in my name.*******************************

    Business Response

    Date: 24/04/2024

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address.  Also, we encourage the client to contact us directly to have a refund put through if they did not get use of our services. Thank you.

    Below is the e-signature of the customer upon agreeing with the terms and condition:

    *********************************************************************************************************


    Customer Answer

    Date: 25/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:26/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wasn't made aware just how frequently and how much money they would be taking from my account. This is a bit ridiculous and I've had no help with being able to contact someone to talk about this. No one responds over email or answers calls. I'd really like to sort this out.

    Business Response

    Date: 26/02/2024

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    Below is also the e-signature of the customer when he signed up with us

    *********************************************************************************************************

  • Initial Complaint

    Date:08/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam company! Did not sign anything or speak with anyone and they took $20 out of my account! This is illegal and a scam! I want my money back and them to STOP illegally taking money out of my account!!!

    Business Response

    Date: 09/01/2024


    Upon investigating the complaint, we can confirm that the customer has a signed agreement with **, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below is the e-signature of the customer when she initially signed up with us:

    *********************************************************************************************************

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place called Credit recources Has been taking 20 dollars out of my bank acct for the **** several weeks. I have no idea who they are and i really need this to stop . I can't afford to keep this up. Pmease help me

    Business Response

    Date: 05/01/2024

    Upon checking, no record found using the name, even the email and phone number provided. If the customer sent us a screenshot of the said charges. And also please provide any alternate phone number and email address that could be associated on the subscription he submitted.

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21078471

    I am rejecting this response because:

    Sincerely,

    ***********************

    Customer Answer

    Date: 07/01/2024

     
    Complaint: 21078471

    I am rejecting this response because: I have proof from my bank that U are taking exactly 20 out of my acct every week!!! TODAY U put my account into minus. As U took my only ,last 20 dollars for my dinner. You have been stealing money from me for weeks now and I can prove it to the press too . Oh I just tried to download a screenshot of a actual  pic of my online banking clearly says your companies name beside it. You scammer liars!!



    ***********************

    Business Response

    Date: 09/01/2024

    Please send the details of the charges because, no records found into our system using your name *********************** or maybe you've Alias.

     

     

    Customer Answer

    Date: 15/01/2024

     
    Complaint: 21078471

    I am rejecting this response because: 

    I'm not able to send my attachments thru that official link from the business. I'm sorry.

    That's why I forwarded them to you . Please let me know if theres more I need to do.

     

    Thank U 



    Sincerely,

    ***********************

    Business Response

    Date: 16/01/2024


    May you please provide the following details on your bank account. We're still not pulling up any records of your using your information

    Institution number
    Transit number
    account number:
    bank card designation:
    Bank Name:

    Customer Answer

    Date: 17/01/2024

     
    Complaint: 21078471

    I am rejecting this response because:I'm not send out my bank information. U already have it! You've been taking money from me , every seven days!!!   For some reasonI'm un able to attach pictures from my bank acct , showing your transactions in my bank acct . With this link. Please send me an email address where I can send you the pictures of my bank acct transactions, the ones where you guys are taking out 20 dollars every 7 days.

    MY email address is 

    *******************

    Does that ring a bell, remember me now??


    Business Response

    Date: 22/01/2024


    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gunna get help with my credit but I wasn't able to go back to work so I couldn't pay for the services and I told them this and the payment wasn't supposed to Come out till Friday but they took it out on Thursday leaving my account in the negatives

    Business Response

    Date: 02/01/2024

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

  • Initial Complaint

    Date:18/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has taken 20 Dollars out of my bank I dont even no who they are or where they got my banking information from

    Business Response

    Date: 18/12/2023

    Please be advised that we're not pulling up any account under your name, email and phone number. Please send us a screenshot of your charges on your account please

  • Initial Complaint

    Date:23/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was online and looking into getting a credit card. Credit Resources came up and I STARTED to fill out an application for a prepaid ***** I did not even finish filling out the application and I got 3 emails from Credit Resources asking me to finish the application. I never did as I changed ************** they took it upon themselves to go ahead and send me an agreement that I didn't agree to nor did I sign this agreement! They went ahead and started removing $20 from my bank account every Friday for 3 weeks until I noticed it and phoned them. I am not even sure how they got my banking information!! Finally got a hold of them and told them I did not sign any agreement, and to stop taking money out of my account. The representative said she cancelled the agreement. Then when I enquired about getting my $60 back she hung up on me!! I would REALLY like that money back! They did absolutely nothing to receive that $60 and I need it back! This practice is very shady!

    Business Response

    Date: 23/11/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    Below is the e-signature of the patient when he signed up to us initially.

    *********************************************************************************************************

     

  • Initial Complaint

    Date:22/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never heard of this company and they tried to take $20 from my account which charged a $40 nsf fee. Scam!!!

    Business Response

    Date: 23/11/2023

     

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    Below is the e-signature of the customer upon signing up.

     

    *********************************************************************************************************

    Customer Answer

    Date: 23/11/2023

     
    Complaint: 20903754

    I am rejecting this response because:

    Sincerely,

    *********************

    I did not sign this, they answer everyone with the same generic message. They're obviously a scam of some sorts. And I want them to pay my $40 nsf fee from when they tried to steal $20 from my account. 

    Business Response

    Date: 24/11/2023

    We understand that you want a refund. However, it is clearly stated on our website the weekly charges of $20.  You may read the terms and conditions through our website and the certificate of agreement we sent out to you. We hope you understand. Rest assured no more charges in the future. Thank you

  • Initial Complaint

    Date:06/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello they are constantly tryna take money out of my account never heard of this **** company just looked them up an my bank keeps denying them are they scamming for money

    Business Response

    Date: 06/11/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below is the customer's e-signature when he signed up with us. 

    *********************************************************************************************************

     

  • Initial Complaint

    Date:30/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources is taking $20 out of my bank account frequently but I have not been able to contact them to have this stopped and I'm extremely frustrated!

    Business Response

    Date: 30/10/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with **, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below is the e-signature of the customer when she signed up with us:

    *********************************************************************************************************

    Customer Answer

    Date: 31/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Credit Resources is NOT a BBB Accredited Business.

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