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Business Profile

Credit Repair Services

Credit Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why are you taking $20 every few weeks from my bank account??!!?

    Business Response

    Date: 13/09/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below is the **signature of the patient when she signed up with us

    *********************************************************************************************************


  • Initial Complaint

    Date:10/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this membership for months. No one returned my calls or emails until today. I have not recieved any paperwork from this company, including the signed "agreement" everyone mentions. They have withdrawn over ***** over the course of 2 years and have stated that I do not qualify for any cashback items they offer. I have not recieved the "prepaid ***** card that I was promised. They have changed their name to continue to withdraw from my bank account. Some months they have withdrawn 4 times, and I have two accounts with them with the same email, that i did not sign up for. I signed up for one. I was informed today that it must be someone else taking my money, as it's not their company. The customer service agent was polite, however the manager that I requested to speak with was rude and denied any of their wrongdoing.

    Business Response

    Date: 14/08/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    P.S we sent an email to May ******************************* last ********** along with the certificate of agreement, we have also attached a screenshot on this email for a proof.

    Customer Answer

    Date: 14/08/2023

    The company has sent me a version of an agreement however I have asked to see the signed agreement. The signature that they sent me was in a file format and not attached to any document. 

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not give permission to Credit Resources to take out ***. weekly from my Savings Acct. but for the last 4 wks they have done this. I want to cancel this "pre authorized" amount asap. I also would like a refund of ***. which is the **** taken out of my acct.

    Business Response

    Date: 09/08/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    Below is the signature link of the customer when she initially signed up with us:

    *********************************************************************************************************

     

     

  • Initial Complaint

    Date:08/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CreditResources *** is taking money out of my account without my permission or me signing up for anything. **** *** ******** ** *******

    Business Response

    Date: 08/08/2023


    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below is the e-signature of the customer when he initially signed up with us. 

    *******************************************************************************************************

     

     

  • Initial Complaint

    Date:31/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've tried cancelling this service multiple times but I'm still getting charged. I've followed the instructions and still I'm getting money taken I would like the service to be cancelled

    Business Response

    Date: 31/07/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below link is the e-signature of the customer when he initially signed up with us.

    *********************************************************************************************************

     

     

  • Initial Complaint

    Date:24/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources BUS has started taking money out of my bank account without my approval or even knowing who they are. I never signed any agreement with them nor do I want to. I tried calling them numerous times and keep getting a gang up responses

    Business Response

    Date: 24/07/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

    Below link is also your signature when you initially signed up with us. We have canceled your account and rest assured no more charges will be charged.


    *********************************************************************************************************


  • Initial Complaint

    Date:10/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources Withdrawing out if my acct **$ every 2 weeks Said build credit send credit card Signed nothing now hit my account several times es latest yesterday **** * **** They never answer phone and 3 stop payments have been done keep changing their name ...*** ********** ******** ***** **** *** ******* **

    Business Response

    Date: 11/07/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

  • Initial Complaint

    Date:27/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have snap shots of each time they took money out, never heard from anyone, canceled subscription yesterday, called them and was told to go to the bank and the bank would refund me, so I talked to the bank today and the bank said no, called them and they said no I dont get a refund because I signed up for the service but I kept asking what service they provided for me because I received nothing from them, not even an email or phone call. They said that they have financial advisors that I was to set up an appointment to talk to but never received Anything from them. All I have is the response from them telling me I had to call to cancel. It is over **** that they have taken out of my account and provided me with nothing. I checked the website and it says I shouldve received a prepaid visa never received it either. So I would like a refund of services that were not provided to me, why pay for a subscription of something that I never used or received.

    Business Response

    Date: 28/06/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with **, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address.  We also do not provide a refund because it's already in our website the *** weekly payment. I have attached the screenshot. Thank you.

     

    Below is the signature link of the customer when she initially signed up with us

    **************************************************************************************************************;


    Customer Answer

    Date: 28/06/2023


    Complaint: ********

    I am rejecting this response because:
    In the pictures, I highlighted areas, where they did not comply with the agreement. I did not receive an email copy of the agreement until this morning, I did not receive the visa card, no errors were removed from my credit file, the payments were not recorded to help improve my credit score, I did not have any interaction with any employee until I tried to cancel my account, not one service was provided to me, no information was sent to me (until now, because I have made a complaint) 


    Sincerely,

    *****************************

    Business Response

    Date: 28/06/2023

    We have sent to the customer the email this morning, I have attached a screenshot. It is clearly stated on our website that there's a weekly charge and explain to the customer how the program works already.

    Customer Answer

    Date: 28/06/2023


    Complaint: ********

    I am rejecting this response because: I did NOT receive any of the services offered, but yet continuing to take money out of my account. If I received services I can understand paying for them, but I never received service. My last email I sent pictures and highlighted some of the service I was supposed to receive but I didnt. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:17/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to cancel my membership but every time I try nobody answers or I cant get an email back its frustrating considering your taking money out of my account for no reason

    Business Response

    Date: 18/04/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

  • Initial Complaint

    Date:13/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Resources has been withdrawing *** per week from my checking account since ******** ******* and was not authorized to do this. They have not done any service for me either. * **** ***** ****** ************ ******* **** *** ******* * ****.

    Business Response

    Date: 14/04/2023

    Upon investigating the complaint, we can confirm that the customer has a signed agreement with us, and has already cancelled the services. The customer was emailed the agreement directly after signing. The copy of agreement has already been sent to the clients email address. Thank you.

     

    This is also the link of his signature:

     

    *********************************************************************************************************

    Customer Answer

    Date: 14/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Credit Resources is NOT a BBB Accredited Business.

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