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Business Profile

Credit Repair Services

Credit Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 1 alert

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

Customer Complaints Summary

  • 227 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ****** loans In ******, then I had to give my Information , then it said I was approved for a loan . And to put my bank info to get the loan. Not once have I read that I agreed to anyone taking ***** from my account. Credit value is a **** . They make it seem lie your getting a loan so you give your bank info for them to pull ***** weekly. This is a **** . I will be contacting ****** and I want to *** this company . Thousands of ********* struggling have been ******* by credit value taking ***** from thousands and thousands of people. This isn't right I never agreed to them taking money that I don't have . They caused my bank not 1 but 2 nsf charges and that's 50 each time . I want my money you ********

  • Initial Complaint

    Date:21/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Value has been taking ***** out of my bank account for the past 2 months without consent or my knowledge of having to deal with them. I havent been able to cancel due to a car accident and I am recovering from it.

  • Initial Complaint

    Date:13/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they too my Money, I only filled out a application, spoke to someone on the phone asked for more, information and did not review anything as it was not sent, they say they Have a contact that I have asked for 3 time and was never sent it, they only thing they have with my signer is a Cancellation from

  • Initial Complaint

    Date:13/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You toom ***** un authorized from my account and I've tried every which way to contact your company to cancel and get a refund and have zero luck.. this company is terrible!

  • Initial Complaint

    Date:13/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their website is designed in a way to make you think you are applying for a loan, when in actuality you are being suckered into paying a $19 weekly service. The catch? In order to cancel the service, you have to give 30 days written notice, which during that time you are still billed. If you do a stop payment with your bank or close your account and get a new one, you're hit for an additional $40 for failed payment. So you're screwed either way. This company is a ****. As I said they make you think you're applying for a loan, only to be signing up for a service that you can't afford or get out of without ************ them notice and paying them. So they get to ******* $80 out of you before you can get out of the contract, because that's what you signed, when you thought you were applying for a loan.**** artists.

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 27th ***** charge without permission or knowledge of this transaction.Still looking for a reason.

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a payday loan. Determining my approval or not I was asked to provide my banking information for deposit. I then was waiting for a response got a phone call and they told me they were sending me documents to sign. I did and then I was transferred to a man who talked to me about my credit and how they can help me with the credit bureau. I said I applied for a payday loan not sure what this is about but I'm not paying you guys for savings account when I'm in need of money. So I didn't proceed but apparently I did because I did sign a contract for a service that I know nothing about or that I signed up for totally misleading total **** I'm out $18.99 weekly I've only been charged twice once on January 27th and February 3rd when I clued in and investigated. I have reported this and emailed them personally and they have a large email volume it may not be able to get back to me soon apparently and I believe it.

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged 18.99$ on February 3 without my consent or knowledge and without receiving a service from this company. This has resulted in an NSF charge as was not known to me this charge would occur. Have never dealt with this company before. Unsure how this company got the information to charge my account and will be pursuing the matter with my bank.

    Business Response

    Date: 06/02/2023

    Hello,

    Thank you for reaching out to us. We have looked into your account and can confirm that it has already been canceled. There will be no further charges.

    We are sorry to see you go and would like to thank you for being a loyal customer. If there is anything we can do to change your mind, please do not hesitate to let us know.

    Thank you,

    Customer Answer

    Date: 06/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **********

  • Initial Complaint

    Date:31/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for credit value and had money taken from my account and they said that id be approved for a low credit card payment. I dont know what to do and if This is a real company. They haven't contacted me about anything to offer me, just took my money and that was that. So please help me to figure out whta to do. Thanks.

  • Initial Complaint

    Date:23/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Value is a complete ****. ***** a WEEK?? For what!?I didn't even knowingly sign up for this? I have no idea how this account got assigned to me but this cost is ridiculous. I've contacted them several times and nothing back. I've called them, no answer. I've left a callback number, no reply. I want at least the two months I've been trying to get a hold of them refunded. This is absurd. You're overcharging people who are already in a bad credit situation.

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