Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent me a collection notice for a parking ticket that I never received from 2017. First Ive heard of said ticket. I asked them for a copy as well as proof, and they refused to send supporting documentation. The lady was extremely rude and when I asked to speak to a manager, she wouldnt put me through. I feel like this may be a scam, but the letter and phone number came from Indigo they say theyre going to send the $110 to collections. For a parking ticket from 8 years ago? No proof? No previous letters? How could they try to extort someone by holding their credit hostage? Unbelievable. I asked to dispute and she hung up.

  Business Response

  Date: 17/07/2025

  Good Afternoon,

  If this customer could provide a notice number or license plate we could investigate further, but without that unfortunately we can not assist. 

  Any questions, please let me know.

  Thank you

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2025 I received a parking ticket (#*******) at 8:21 pm in *******, ******* at *************** (615). I parked, read the sign instructing to register my plate in the lobby. I walked around the multiple building complex trying to find the main entrance unsuccessfully. I walked back to my car to re read the sign and within that time frame of about 5 min, the patroller had given me a $75 ticket. I called the following morning to explain what happened to the Calgary office. The agent said she understood but could only reduce the ticket to $30. She said the patroller had no way of knowing that I hadnt been there for 5 minutes or 2 hours. I said I understood this, but I am telling you what happened in disputing the ticket. I believe this is unfair given the circumstances.

  Customer Answer

  Date: 02/06/2025

  Hi, Indigo Parking told me I have to pay the $30 fine within 10 days. Or they will increase the amount. I’m wondering if I pay it before the 10 days if I do not hear a response from you within this time frame? 

  Customer Answer

  Date: 06/06/2025

  Thank you Camila. I will pay the $30 fine in hopes of being refunded by Indigo. 

  Business Response

  Date: 20/06/2025

  Good Morning,

  This individual was parked on private property, registration must occur within the 7 minute grace period to avoid a notice.

  As this notice has been paid it is now closed for dispute.

  Thank you

  Customer Answer

  Date: 24/06/2025

   
  
  Complaint: 23406730
  
  
  
  I am rejecting this response because:
  
  
  I believe Indigo purposely waited until after the ticket was paid to reply to the BBB. As I advised the BBB, had I not paid the $35 ticket within 7days, it would increase dramatically. There was no guarantee it would be resolved before then so paying the $35 was the best course of action with hopes of being reimbursed. Now Indigo says it’s closed as it’s been paid. I’ve read numerous complaints from others describing this practice and I’m so disgusted a business like this can continue to operate in Alberta. It’s a shameful business practice. 
  
  
  Sincerely,
  
  
  
  Tanis M Williams

  Business Response

  Date: 25/06/2025

  Good Morning,

  Regardless of the notice being paid, registration was not completed at the time of the notice was issued, this makes the notice valid.

  Furthermore, please see attached payment screen on the website that indicates all notice payments through the website are non refundable.

   

  Everything has been explained to this customer and they agreed to the attached terms when they paid for the notice online.

  Thank you

   

   

• Initial Complaint

  Date:28/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April **, 2025 Shoppers Drug Mart Southpark.Have never had a problem picking up prescription in prior * years patronizing the store.Ticket my car within four minutes.Did not provide enough time to register ******** and times verifiable by Shoppers Drug Mart staff.Contacted indigo and they were rude and unreasonable.I will not pay this ticket and I will haunt indigo.

  Business Response

  Date: 29/04/2025

  Good Morning,

  Unfortunately, this individual parked on private property without valid registration. Before we could offer them any sort of courtesy they became very abusive towards our staff. 

  We will not be discussing the notice further with this individual due to the treatment we received.

  Thank you.

   

• Initial Complaint

  Date:17/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March **, 2025, my car was parked at Indigo Parking Lot 804 (***************). The Parking Permit was issued at ***** PM. $***** was paid and the expiry time was * PM on March **. The correct license plate is printed on the permit. (Attached.) At **** PM (** minutes after the permit was issued), Indigo issued a Parking Notice (Number available on request) that stated, License plate of this vehicle was not registered/paid or has expired. (Attached.)None of these are correct. The plate was registered, the payment made and the car was driven away before * PM. In any case, the notice was issued just ** minutes after registering and paying. The Parking Notice amount is $**. Indigo has made a legitimate mistake or trying to falsely collect money. The $** has not been paid.

  Business Response

  Date: 18/03/2025

  Good Morning,

  Unfortunately we had a system failure on the day the notice was issued. The notice has been cancelled in our system.

  We were just a bit behind on getting back to customers we apologize for the inconvenience and delay. 

  Thank you.

  Customer Answer

  Date: 18/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  NOTE: I an a bit suspicious about the "system failure" claim as the "system" involves and actual person creating the parking notice. 

  Thanks for you assistance. Case closed. 
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:10/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I park at Indigo lot C088, at 517 - *******************************. The sign says Early Bird Parking $16 (would be $16.80 with GST) but when I pay with the app I am always charged $17.37. I paid in the lobby at the machine and was charged $18.90. There is no way to pay the stated price. This is misleading advertising. I have been parking there approximately 6 times per month for the last 3 years.

  Business Response

  Date: 14/05/2024

  Good afternoon,

  Thank you for reaching out.

  I apologize for the confusion with this but it is clearly noted on all signage that there are additional fees in addition to the rate. We do try our best to make that clear so parkers are aware of what the fees are.

  Regarding the app, there is also a breakdown of the fees available before you swipe to confirm your payment for the lot, so everything is noted before anything is charged.

• Initial Complaint

  Date:26/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only selected for 1 hour parking for $10 but the parking machine charged the cost for full day parking as you can see on the attached receipt. I would like to get a refund for the difference. Thanks.

  Business Response

  Date: 29/04/2024

  Good afternoon ****,

  Unfortunately I'm not able to assist with the information provided as I cannot open the attachment sent.

  Please reach out to our ***** Services team at *********************************************************************** regarding this matter. If you wouldn't mind resending your receipt along with any other relevant information we can certainly look into the situation for you. 

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking notice: ******* Transaction number: ********** I Parked in an indigo Parking lot on Feb 27 2024, I Paid for my parking spot using the app and soon after adjusted my account on the app to have the correct license plate registered to my account. nowhere on my receipt does it state which plate was paid for in the parking so i thought that the plate that i currently had on my account would be the one that the parking space was paid for. I've attached the receipt and the parking notice. I've called and the representatives stated all they could do is reduce the ticket to $30, this is unacceptable. I have paid for parking for that day and i have proof that i did so. I have read through many other complaints similar to mine and have seen that other customers were able to get their tickets void. I don't see why my situation should be any different. The service i received on the phone was extremely aggravating and seemed like i was being completely ignored. the more i explained my situation the closer they would get to reversing the reduction of the ticket back to the full amount. The app should ask you to fill in the plate of the parked vehicle and not just take whatever plate is on the account at the time of payment. at least ask to confirm which plate is being parked at the time.

  Business Response

  Date: 06/03/2024

  Good afternoon,

  I've had a look into your notice and it does appear that it was correctly issued. The vehicle you had registered was not the one that was parked on the lot. 

  There are a few ways to confirm that you are purchasing parking for the correct plate:

  - The app has a section to fill out prior to purchasing the pass where you are to confirm your vehicle details to ensure you're purchasing for the right vehicle.

  - The pass for your parking does say in the top portion which license plate was registered and is authorized to park on the lot.

  Generally when parking we would ask that you please confirm the vehicle you're purchasing for and if the wrong plate is selected in error, to let us know right away by phone, email, etc. Unfortunately as that wasn't done and a notice was issued, it is considered valid. We've offered a reduction to $30 as a courtesy and the notice is still at the reduced price in our system.

• Initial Complaint

  Date:13/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Feb 10 **** Transaction #: ********* I called Indigo parking as I received a ticket for parking that was paid for. I shared the ticket number as well as transaction number for proof of payment. When I went to initially pay for parking, I ensured I would add the vehicle I was currently in. The app was slow, so once completed with the vehicle details, I checked my email for the receipt. I received it and there was confirmation it was paid for although no details of the vehicle. Later, looking at the ticked on the windshield and my past transaction history in the app, it is tied to an old vehicle that has been sold for years. I went to call Indigo to get this resolved on Feb 13 **** at 7:30am. I spoke with a lady on the phone and she stated it was a valid ticket and all she can do is reduce it. I provided all the information I could to assist with getting this resolved. I tried to explain the issue with the app being extremely slow when I tried to set it up and mentioned that the confirmation email does not specify which vehicle was paid to to try and avoid issues like this, as all the other information is on the email except vehicle information. I would have been able to catch this early if there was such. It appears this is where they get you. She told me it was my issue that I dont know how to use the app and that she was on the phone for more than 10 mins with me so she needs to go and hung up. I work in a customer based role myself and I am completely displeased with the service I received. I paid for this parking, and I have the proof of such as well - if there are mistakes, they should be resolved together and not hung up on after 10 mins in a phone call with no resolve to this.

  Business Response

  Date: 16/02/2024

  I've had a look in our system and it appears that this notice was resolved on February 13, 2024. As you had registered an incorrect plate, the notice was voided as a one time courtesy. It seems there may have been a miscommunication with that.

  Regarding the remainder of your message, I can only apologize for the situation and the customer service you received. I will follow-up to ensure that things are communicated more clearly and effectively in the future.

  Customer Answer

  Date: 16/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday Oct 10 2023 to help my friend out, I drove him downtown and we parked in the indigo underground parking where we stopped for around 1 hour. He offered to pay for parking because I had driven him. He scanned his credit card on the way in assuming that was payment. The signage is not clear as to how payment is undertaken. When we had parted ways and I was urgently attempting to get to another appointment I found I was trapped at the barricade because I needed my friends credit card. This was not a possibility and I was unable to go forward or backward, I felt trapped. I contacted the security through the barricade pay style and was told I had absolutely no option other than paying a 50$ lost ticket fee. I feel this is unfair due to a lack of clear instructions, and a pay system I have never experienced anywhere else. I want Indigo parking to know how I felt, that I do not think their pay system is clearly explained, and that the entire experience left me feeling unfairly treated. I am requesting a fair rate for my time there and a reimbursement for the remainder.

  Business Response

  Date: 20/10/2023

  Good Afternoon,

  Signage is very clear at this lot, please see attached photos. Payment is only accepted upon exit or by kiosk. Due to this customers situation paying at the Kiosk would have been the best choice. It is also up to the customer to make sure the parking is paid.  At no time did they receive a receipt, Only upon exit this should have been an indication that parking was not paid. 

  Any questions, please let us know.

  Thank you

   

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a parking notice #******* on an underground parking at a care facility despite paying 2hours parking transaction number was #****** The license plate was correct on my parking permit and notice. Not sure why they made this huge mistake. I will be ************ regularly unfortunately as I have no choice and will have to deal with this buffoon of a company. I have left a voicemail for them to cancel this notice. And will update my complaint if it were or not resolved.

  Business Response

  Date: 01/08/2023

  Good Afternoon,

  A voicemail was received by the customer at ******* a ***** Services Representative should be reaching out shortly. 

  Thank you

  Customer Answer

  Date: 03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I have not yet been contacted by the company. I will be returning next Monday to the same location and Im afraid they will tow my car.
  Sincerely,
  
  *** *

  Business Response

  Date: 04/08/2023

  Good Morning,

  One of our agents reached out to you on ****** * ** ****** left a voicemail with you explaining the notice was issued in error and will be cancelled.

  Please accept this message as confirmation that notice ******* has been cancelled.

  Thank you and have a nice day.