We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Reviews

This profile includes reviews for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bloomex

      6 3510 27 St Ne Calgary, AB T1Y 5E2

    • Bloomex Inc

      902 Magnetic Dr North York, ON M3J 2C4

    • Bloomex

      20-B Rosedale Drive Dartmouth, NS B3A 1L8

    • Bloomex Flowers

      106 326 E Kent Ave Vancouver, BC V5X 4N6

    • Bloomex

      19133 Shaughnessy St Vancouver, BC V6P 6R9

    Customer Review Ratings

    4.11

    Average of 443 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kristen S

      Date: 15/04/2024

      Terrible service and kept getting the address wrong. I talked to them several times and they kept postponing delivery until the next day and verbally saying the wrong address. We are yet to receive delivery. Its been 3 days. Charged 2 delivery charges at this point. My 76 year old mother will sit at home again from 8am-9pm again as that is the window. Absolutely ridiculous.

    • Clare C

      Date: 28/03/2024

      Beautiful flowers delivered early on the correct day. Great service, thanks.

    • Amber C

      Date: 27/03/2024

      I placed an order to have flowers delivered and had no issue! They were sent on time and were absolutely beautiful! Thank you!

    • Sonia D

      Date: 04/03/2024

      BEWARE OF THIS BUSINESS!!! I ordered flowers to be delivered for my friend's birthday at an Airbnb, specifically for the day of her birthday on the Saturday. I even called and spoke to a representative the day I ordered to confirm everything and requested that the flowers be delivered earlier in the day, everything seemed fine. The flowers did not arrive. I tried calling the number on the confirmation email and it went to a dead end. That's when I started feeling suspicious ESPECIALLY because I was not provided a tracking number (the email had a spot for the tracking number but no tracking number was provided in the email). So I decided to do a Google search. That's when I saw the pages and pages of people reporting being ******* by Bloomex, there are reddit threads, news articles, websites, all warning NOT to order from Bloomex. Kicking myself for not doing research prior. I called Bloomex the next morning and they said "we can't do anything now because it's with the courier" when I explained my friend will no longer be at the address because they are checking out, the representative put me on hold to go "contact the courier", and came back and said "its in transit". That's when I asked for the tracking number, since the representative would have access to that since they just spoke to the courier, but he started fumbling his words saying, "yes I have it, I mean no I don't". That's when the **** was confirmed for me. They've now been emailing me saying that the address was outside of their delivery zone, and there was a problem with the address. None of which was communicated to me until AFTER I complained. I have now received a tracking number, and it's still "in transit", it's now Monday. They promised something and didn't deliver and have offered 0 resolution, which seems to be the consensus among every REAL review. My question is why is this company still in business?? People are being ******* by them daily. BBB PLEASE do something. They need to be shut down.

    • Rurh D

      Date: 01/03/2024

      First time purchase. Excellent service. Flowers were beautiful and fresh.

    • Malcolm W

      Date: 29/02/2024

      I am very pleased with the level of customer service that was provided to me after a few minor issues. I received updates everyday on my order up until it was delivered. My wife was very pleased with the arrangement of flowers. Thank you for making us happy, I look forward to keep on putting a smile on my wife's face through Bloomex. You are the best.

    • Rob W

      Date: 26/02/2024

      Rob W

      Date: 26/02/2024

      I ordered flowers for my wife for Valentines day....it is now the 26th and still no flowers. I have called 4 times, and spoke to 4 online chat agents. I cannot ask for a refund because my CC has now been compromised. At least they could send some type of correspondence letting their customers know what is going on with their order.....Never again will I use this company, I am surprised they can still operate with all these complaints which seem to be for the same thing. I will also hazard a guess that those 5 star reviews are from their own employees.......

      Bloomex

      Date: 28/02/2024

      Dear ******,We sincerely appreciate your candid review and would like to express our genuine regret that your experience did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take your concerns seriously.Please be assured that we are actively addressing the issues you raised, and we are committed to implementing measures to prevent such problems in the future. Your satisfaction is our top priority, and we are dedicated to providing a seamless and positive experience for all our customers.To further assist you and find a suitable solution, we kindly request that you reach out to our customer care department once again. Our team is prepared to thoroughly investigate the matter and work with you to address any outstanding issues. Alternatively, we recommend checking your email inbox for any correspondence from us, as it may contain important updates and details regarding the resolution process. Thank you for bringing this matter to our attention. We value your business, and we are committed to making things right. We appreciate your understanding and patience as we work towards a resolution.Best regards,Bloomex

    • Manuela R

      Date: 23/02/2024

      Manuela R

      Date: 23/02/2024

      Horrible customer service. Arrangement sent did not match the one I ordered. Not even close. Not even the same type of arrangement or colour of flowers selected with no warning

      Bloomex

      Date: 26/02/2024

      Dear ************************,We sincerely apologize for the inconvenience you've experienced with your recent order. We're truly sorry that the arrangement did not meet your expectations, and we understand the importance of getting it right.To address this matter promptly, we kindly ask you to reach out to our customer service team. They are ready to assist you and ensure we find a suitable solution to make things right.Alternatively, please check your inbox, as we have also sent you a message to discuss and resolve this issue.Thank you for bringing this to our attention. We appreciate your understanding and the opportunity to make amends.Best regards,Bloomex

    • Sophia E

      Date: 17/02/2024

      Excellent customer service! Everything was done in a timely manner. Beautiful arrangement. It made everything so much easier on a very difficult day. We can't thank you enough for your help! We will DEFINITELY be back!

    • Lucie H

      Date: 16/02/2024

      Dear Bloomex Team,I am writing to express my utmost satisfaction with the customer service. The representative that spoke with spoke with over the phone were incredibly polite, kind and helpful throughout the process. Bloomex has undoubtedly earned my trust and loyalty as a satisfied customer.Thank you for your outstanding efforts.

    Bloomex is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.