Reviews

This profile includes reviews for Shaw Direct (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shaw Direct (HO)

  100 2400 32 Ave NE Calgary, AB T2E 9A7

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  Shaw Direct (HO)

  PO Box 2530 Stn M Calgary, AB T2P 0C2

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  Shaw Direct (HO)

  30432 State Road 54 Zephyrhills, FL 33543-6003

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  Shaw Direct (HO)

  2400 32 Ave Ne Calgary, AB T2E 9A7

Review Details

• Review fromVicki S

  Date: 02/05/2023

  1 star

  Vicki S

  Date: 02/05/2023

  I have been a long time customer of Shaw Direct (originally Star Choice). I have never had dealings with such poor customer service as I have had with Shaw. My 2nd receiver decided to tank and after not 1 but 2 lengthy calls with Customer Service, I was told I would receive a call back to do more trouble shooting. I never received a call, 3rd call into Shaw and I had to repeat the trouble shooting process taking over 30mins as the previous Tech "did not leave any notes". It was then again determined i needed a replacement receiver. After 2 weeks of waiting on a replacement, another call to Shaw was completed with 2 extremely long waits on hold after the wait time was supposed to be "1 minute" and turned into 40 mins with no answer. Another call back to Shaw to leave a text message to try that route. No text. Attempt to chat online, after 15 mins, no response. Another call to Shaw and a lengthy wait after a "1 minute" wait time. Another chat to Shaw and after an hour I am getting no where. I asked for a Supervisor to return my call so that I can give them some valuable feedback so that this does not happen to anyone else. Over it. I am cancelling Shaw.

  Shaw Direct (HO)

  Date: 12/05/2023

  Good day, we apologize for any undue delays and any frustration arising on the part of this longtime customer. We will be reviewing the latest transactions on this account to ensure we identify any coaching opportunities and to better our overall customer service. Our record indicate that a replacement receiver has been delivered. We have credited the shipping fee charged in consideration of our customer's patience and loyalty. Trusting all is in good order. Regards.

• Review fromTracy D

  Date: 13/04/2023

  1 star

  Tracy D

  Date: 13/04/2023

  I canceled the service in Nov 22, I called and went on chat on their website to notify them. They are still billing me in April 2023! I talked to support and was informed that I owe them over $500!!!! This is a dishonest cash grab. I did everything right and sent the equipment back. Honestly doesn't seem to be the best policy anymore. I used **** for years but will never use them again and never recommend them to anyone.

  Shaw Direct (HO)

  Date: 14/04/2023

  Thank you for taking the time to provide your feedback. Shaw Direct has reviewed the matter and our records do not demonstrate that a cancellation request was made. To cancel services, customers are asked to contact our advisors by telephone to complete their request. We can confirm that the matter has already been resolved as the hardware was confirmed to have been returned on March 31, 2023, and the necessary adjustments were made during a recent interaction. We appreciate being given the opportunity to clarify the matter.

• Review fromJon P

  Date: 11/04/2023

  1 star

  Jon P

  Date: 11/04/2023

  Took 5 minutes listening to messages to give my number for a call back. They called saying I was next in line and I waited 20 minutes before getting disconnected. Called back, same process and now been on hold for 40 minutes listening to the stupid advertising over and over and over. Worst customer service I've ever experienced!! I'd cancel my service over this but I can't even get through to do that!

  Shaw Direct (HO)

  Date: 12/04/2023

  Hello, we thank you for your feedback and acknowledge the opportunity to respond to this customer review. We sincerely regret any undue delays and appreciate your patience and support as we work diligently to respond to all customer enquiries as soon as possible. Our callback hold time may vary depending on the contacts already in progress. In order to interact with our customers where and when they prefer, we also make our e-care team available via our chat option here: https://www.shawdirect.ca/english/contact-us/. Thank you.

• Review fromRosemary K

  Date: 04/04/2023

  1 star

  Rosemary K

  Date: 04/04/2023

  We were told that Shaw Satellite TV would work just fine on our RV. August while parked in front of our address it worked. It worked for 3 weeks after and then started having problems. Never worked after that. Tried in the USA and it never worked there and finally spoke to a person at Shaw that told us it would NOT work in the USA. All technician calls are going to Belize and all the support came up with nothing. We are now back in Canada and in an RV park and we see Shaw dishes on RV's that are working. But all our calls are resulting in no service. Can't even count the amount of times we have called. This is not a service I would recommend and I wish they were honest when we told them we were in a moving vehicle that travels and would this work. Do not deal with Shaw and we never will again.

  Shaw Direct (HO)

  Date: 12/04/2023

  Good day, We appreciate the customer's feedback and acknowledge the opportunity to respond to this review. As a Canadian satellite television provider, Shaw Direct can support our customers only within Canada. Many Shaw Direct customers enjoy their services within RV parks. If the RV is stationary and uses a regular satellite dish, our technical support teams will be able to diagnose the issue and offer the best resolution. All third-party, built-in, automatic dishes (ex: Winegard) are not directly supported by Shaw Direct and any issues regarding this equipment must be referred back to the dealer/supplier in question. Best regards.

• Review fromSonia J

  Date: 11/03/2023

  1 star

  Sonia J

  Date: 11/03/2023

  Wish I could give 0 stars for Shaws service. Was told I had to upgrade to the new box which was fine, however the box DOES NOT WORK AT ALL and I am still 7 days without a tv!! Several calls for tech support and a technician on site, turns out the new box IS NOT compatible with my BRAND NEW LG tv! Was told that unfortunately the only way they can solve this problem is for me to buy a new tv!! Then to top it off customer support hung up on me when I asked to speak to a higher up in support. After 29 years of being a customer this is how we get treated? Seriously? I will be taking this matter to the tv and possibly my MP as this is totally unacceptable. If your new box does not support brand new tv's this is your problem not the customers.

  Shaw Direct (HO)

  Date: 16/03/2023

  Shaw direct thanks you for taking to the time to share your concerns. Our records show that an installer was dispatched to your home to review the matter. The installer determined that the issue lies within the television (more specifically the brand) and that at power up, the tv fails to sync with the receiver via the **** cable resulting in a failed handshake and black screen. We invite you to contact the manufacturer for additional support and resolution. Shaw Direct appreciates being given the opportunity to address these concerns.

• Review fromCorina H

  Date: 04/03/2023

  1 star
  Called in yesterday to enquire re the payment I sent as my channels weren't working. On hold for over an hour. I tell the agent I have a conf# from my bank, she says payment isn't posted and when it is my service will not automatically be reinstated. I ask if I'll need to call in every day and she says yes, the service won't be turned back on until a rep confirms payment posted and then someone can reinstate service. So I call today. On hold for almost 2 hours. New agent. I tell her I'm calling to check on the status of my payment as I was told that was what I would have to do. She goes off on me explaining that service and billing are two different departments and they "don't have the manpower at **** to automatically or immediately restore service" ??? Voice dripping with condescension. I can't make sense of why she's explaining how their different departments don't work together. So I'm in the middle of asking how long it may take to get service back and she HANGS UP ON ME. And yes, she had my name and number, so if the call was dropped, she could have called back. So I try the virtual assistant, wait for about 20 mins, get an agent who tells me she can see that my payment was posted and my service was back up- Why the h*** could the first agent not even bother to check my account?? And while I was in the middle of asking the online agent this question, she abruptly ends the chat- effectively HANGING UP ON ME! I don't typically leave reviews unless they're positive, but I'm really ticked off. Considering my options because right now I'm upset at the thought of giving this company any more of my money.

• Review fromSylvain b

  Date: 02/03/2023

  2 stars

  Sylvain b

  Date: 02/03/2023

  About Stingray , it is VERY SAD you have KILL Electronic on 113 channel , I do not forgive you for that , you are BAD , VERY. So I have to listen 903 and 904 (music is my main thing from my dish ...) , what is is constant repeat every day and all day over and over . Look like you have a very low budget for research ... Ridiculous ... Put back electronic music on 113 will be good because *** *** music **** like hell ... It looks like , you hold people to evolve , electronic is the future in music ... I am not quick to look for a other provider but I want to ... And on regular channels , why 3 - 4 channels the same at the same time . * ***** *** *** **** ** *** *** ***

  Shaw Direct (HO)

  Date: 08/03/2023

  While we were unable to identify a specific account with the submitted customer information, we can comment, generally to the feedback provided. While we have not made any recent changes to the lineup regarding our Stingray offerings, we can confirm that Stingray is solely responsible for the content of the programming that they provide. We would invite the customer to reach out to us by phone or chat here: ******************************************************* should they require any additional support.

• Review fromTim P

  Date: 31/01/2023

  1 star

  Tim P

  Date: 31/01/2023

  These people are idiots, they only care about themselves! When they told me I needed a new **** box they said just plug it in, yeah right! They also said no fees for the box, but yet she kept calling it a rental. Anyway I spent an hour trying to get it working with no luck. When I called all they cared about was ALL my information to talk to me, just to help hooking it up? they are worse than the government for all the info they wanted. I guess it's time to cancel them, I don't need their stupidity in my life, no **** no stress. Goodby ****

  Shaw Direct (HO)

  Date: 01/02/2023

  Good day,We appreciate the opportunity to respond to this customer's concerns. One of the options we presently offer our customers looking to upgrade equipment is our life-time free rental. This entails a rental charge, paired with a corresponding (and equal) rental credit to match. This makes it a free upgrade for the customer. We apologize if this was not explained clearly to the customer. Regarding authenticating our customers when they first contact us, be it by phone or chat, we take our responsibility to safeguard customer privacy very seriously. These rules have been established to minimize the risk of any breach of security. We thank this customer for bringing up these concerns and invite him to reach out to us should he have any other questions.Best regards.

• Review fromBeverley D.

  Date: 21/01/2023

  1 star

  Beverley D.

  Date: 21/01/2023

  After over 20 years of getting our money, we canceled our service and returned their two receivers. A month later we were billed for the receivers. Have spent hours on the phone and with chat agents for them to tell a bunch of different stories about them not being able to locate (sometimes 1 and sometimes both) receivers. Keep being told someone will call us back to confirm when they find them, but no one does. I (and ****) have Canada post tracking numbers and confirmation receipts to prove they were received. They also owe us a refund which they have not sent.

  Shaw Direct (HO)

  Date: 24/01/2023

  Good day,Thank you for the opportunity to address this concern. As is normal policy for equipment that is not fully customer-owned or has been declared decommissioned, we ask that customers return these receivers when they disconnect their accounts. In this case, the customer had 2 receivers to return. Our records indicate that one of the receivers has been returned to our warehouse whereas another of the receivers in question has yet to be returned. It looks like another (decommissioned) receiver was returned in its place. We invite *************** to contact our advisors so that arrangements can be made for the return of the receiver in question, as well as any necessary adjustment applied to her account. Regards.

• Review fromRick T

  Date: 20/12/2022

  1 star
  Recieved my 830 reciever from ****. Not impressed with a down graded reciever ftom the 630..then i tried to talk with someone on phone about the shipping charge of ***** that was not explained would happen. Then to lock me in on a 2 year (contract) . Still no one to tslk too from ****..also i have channels misding that i did have But where taken away without being contacted. Not impressed with this type of business practice.