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Business Profile

Windshield Repair

DECO Windshield Repair

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Reviews

This profile includes reviews for DECO Windshield Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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DECO Windshield Repair has 7 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 38 Customer Reviews

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    Review Details

    • Lorna D

      Date: 14/08/2024

      Really my review is less than a one star. As so many here have complained DECO did an Auto renewal without my consent. My understanding it was only for a year. Also the cc number I had used with them had been compromised after my windshield repair and so I had to get a new card. Because I had a new number I did not try to cancel DECO. They somehow got my new number and used it to auto renew.

    • Peter L

      Date: 11/08/2024

      THEY WRECKED MY TESLA!! Total disaster!!!Pulled up to pop up tent at **************. Nice repair guy told me it would take about 10 minutes to fix a small chip.Poor guy not properly trained on Teslas.I come back its not fixed yet but he is working on it.I get in car. Climate control automatically acitivates.As he is working on the small chip an 18 inch crack develops. Blames tesla AC for temp difference.Feels bad for not telling me to turn off climate control.Takes full responsibility but next two layers of management will do nothing then say he fixed the 18 inch crack for free.The crack is still there right in front of the passengers view.Total disaster.They should replace the windshield.I wish I had seen these reviews.

    • Helga K.

      Date: 26/07/2024

      All DECO Windshield Repair want is to get that credit card information and account number in the name of a "repair plan." What happens next will be years of charges you did not authorize. Suddenly a chip to the window of your car will become a national fraud scheme you fell victim to. How are they still in business?

    • Brandon L

      Date: 12/07/2024

      I cancelled with this account. I have the login credentials to prove it. I was JUST billed $94.95 for a repair plan I am not part of, or made any authorization for. NO ONE will pick up the phone. Please refund me, take my credit card off file. I will keep calling until this gets resolved.

    • Teresa S

      Date: 02/07/2024

      Like others, my credit card was charged without my consent for an annual membership that I didnt agree to. I have emailed multiple times without a response and have called multiple times and been cut off after 20 minutes on hold.

    • NIGEL D

      Date: 29/05/2024

      I had my windshield repaired by Deco on my previous vehicle. I received an email from DECO advising that they will be charging an annual membership renewal fee of $89.00 which I was not aware of. I have made several attempts to call the company as well as sent email requesting the cancellation of the membership. So far I have been unsuccessful. What do I do?

    • Shar A

      Date: 27/05/2024

      I signed up for a year repair plan. Im now trying to cancel it. No one answers the phone, or ant is my emails. They have billed my credit card. I want my card credited, and this plan cancelled.

    • Darrell M

      Date: 27/05/2024

      They charge your card without even telling you for a subscription you don't even agree to or awear of

    • Wendy H

      Date: 22/05/2024

      On May 2, 2024, I had this company repair a windshield chip on my car in their *********************** parking lot tent. The price quoted was $125 plus taxes. The windshield repair is only average, and i would never use them again. The individual then talked me into purchasing a "Premium Repair Plan" for my vehicle and my husband's vehicle for $50 each, although the second one was discounted to zero. I received an emailed confirmation and was surprised to find that in a year's time, they would automatically renew the "Plans" for $140 plus taxes. I immediately cancelled both plans. In the note cancelling the plan I requested a refund of the excess over the one time repair cost - $56.00, i.e. the $50.00 I was charged for the plans, plus taxes. I have received no response, and have requested responses in two subsequent emails, to no avail. In two attempts at calling their ************** at the phone number on the confirmation, I spent about 30 minutes on hold, only to be eventually told by a recording that I was calling outside office hours (I wasnt). This business is a shoddy, deceptive operation, conning people into paying an annual 'insurance' premium for an event that, in the combined 20 years my husband and I have owned our vehicles, has only occurred once.

    • Jack C

      Date: 15/05/2024

      They signed me up for automatic renewal on some repair plan that they never told me about. I tried calling their number and got a fake customer service center. Emailed them and did not get a response. I'm in the process of disputing the charge through my bank.

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