Complaints

This profile includes complaints for MetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MetCredit

  400 10310 Jasper Ave Edmonton, AB T5J 2W4

  
• 

  MetCredit

  E300 - 6860 Century Ave Mississauga, ON L5N 2V8

• 

  MetCredit

  600 - 1155 Boulevard Robert Bourassa Montreal, QC H3B 3A7

• 

  MetCredit

  430 475 W Georgia St Vancouver, BC V6B 4M9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******************************. I do not have a contract with METCREDIT **********, They did not provide me with the original contract as requested.

  

  Business Response

  Date: 03/12/2024

  MetCredit is not required to have a contract with the complainant. MetCredit was hired by ****** to collect an outstanding debt from the complainant. The complainant has never contacted our office to state that they dispute this debt or to request supporting documentation. If the complainant disputes this debt they must contact MetCredit at ************** and provide details of their dispute so that a proper investigation can be completed.

  Customer Answer

  Date: 05/12/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:22/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MET ************( MetCredit ), I do not have a contract with MET ************( MetCredit ), they did not provide me with the original contact as i requested

  

  Business Response

  Date: 22/11/2024

  The complainant does not owe any money to MetCredit. MetCredit was hired by ***** to collect an outstanding debt owed by the complainant. The complainant has never requested a copy of the original contract. We recommend that the complainant contact MetCredit to make arrangements to pay their outstanding account.

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metcredit emails and calls me *** times a day. I phoned and told them that the former user of this phone number, **** ********, no longer has this phone; but they won't stop. Please make them!!Phone ************. STOP the **********!! Please.

  

  Business Response

  Date: 01/11/2024

  we have checked out database and while we have a file matching the name you provided the phone number on file is not ************** and that number does not appear anywhere in our database. Can you confirm that the number we have been calling in error is **************, or is it a different number?

• Initial Complaint

  Date:31/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with metcredit , i do not have any contract with them , they did not provide me with the original documents that I requested

  

  Business Response

  Date: 01/11/2024

  The account was paid in full Oct **, 2024. Your credit file will be updated accordingly shortly.

• Initial Complaint

  Date:25/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******************* I don't have a contract with Metcredit. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 25/10/2024

  The complainant has never contacted our office or stated that this debt is in dispute, or to request copies of the documents that he is claiming we failed to provide to him. We recommend that the complainant contact one of our agents at ************ to discuss their account. The collection item will remain on the complainants credit file until such time as ***** has advised us otherwise.

  Customer Answer

  Date: 28/10/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  

  I would like to clarify a few points regarding my efforts to address this issue:

  
  Dispute of Debt and Request for Documentation: Contrary to your statement, I have previously attempted to resolve this matter by requesting documentation related to this debt. I have also informed your office that this debt does not belong to me, yet I have not received any documents proving its validity or explaining the charges. This lack of response has prevented me from verifying the legitimacy of the debt.

  
  Willingness to Contact Agent: As per your recommendation, I will contact your agent at the provided number to discuss the account. However, I would like to reiterate my request for specific documentation proving the debts validity before any further steps are taken.

  
  Credit File Impact: I am concerned about the effect of this unresolved issue on my credit report. If ***** confirms that no valid debt exists or that this matter should not impact my credit, I request that it be removed promptly.

  
  Thank you for your attention to this matter. I hope to resolve this promptly and amicably.
  

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 31/10/2024

  there is no record of any previous attempt to resolve this mater with MetCredit, perhaps you attempted to do so with the previous collection agency to whom ***** had sent your file. While we can appreciate that you claim this debt does not belong to you ***** is claiming otherwise. We have requested the documentation from ***** to support the debt and will forward it to you directly once we have received it from *****. If it is determined by ***** that is debt is not valid then we will promptly remove it from your credit report.

  Customer Answer

  Date: 01/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  

  Thank you for your continued assistance in this matter. I am writing to provide an update and clarify my position further.
  
  1. **Direct Contact with MetCredit**: I am currently in communication with **** *******, Vice President of MetCredit, regarding the disputed debt. Mr. ******* provided a copy of the service agreement and invoices associated with this debt, which I reviewed. However, the documentation does not contain my initials or signature and is not associated with me, confirming my belief that this debt has been mistakenly attributed to my account.
  
  2. **Absence of Supporting Documentation**: The service agreement and invoices from *****, which were provided by MetCredit, do not include my initials or signature, further supporting my assertion that this debt is not mine.
  
  3. **Request for Credit Report Correction**: Given that the documents lack any evidence linking this debt to me, I have formally requested from MetCredit that this entry be removed from my credit report immediately and that all collection efforts cease.
  
  4. **Confirmation and Resolution**: I request that MetCredit promptly confirm in writing that this disputed account will be removed from my credit report and that no further collection actions will take place.
  
  I hope this will be resolved swiftly, and I appreciate the BBBs support in ensuring this matter is handled properly.
  
  Thank you for your assistance.
  
  Sincerely,

  
  **** *****

• Initial Complaint

  Date:21/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS DEBT WITH ******************, I DO NOT HAVE A CONTRACT WITH METCREDIT, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED.

  

  Business Response

  Date: 28/10/2024

  The complainant has never contacted MetCredit to request documentation with respect to the outstanding ***** account. If the complainant is disputing this debt they must contact one of our agents at ************** and provide details of the dispute so that ***** can conduct an proper investigation. The collection item will remain on the complainants credit file until such time as ***** instructs us to remove it.

• Initial Complaint

  Date:14/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, ****** *******, has been receiving constant calls from Metcredit since January 2024. She initially declined the calls, believing that the calls were from spamers. Eventually, she provided me with her phone and I noticed numerous messages. I promptly returned the call on number provided in the messages. My mother is unable to communicate in English so she gave me authority to discuss the issue. While talking to the customer representative on the phone I got to know that they are talking about some ***** bill that is not paid by her, My mother is living with me since we moved to ****** and have never lived in the address that Metcredit team is telling us about. My mother is totally unaware of the ***** service that they are talking about, My mother never signed a service agreement with ***** and we are certainly not sure why Metcredit is calling and the amount they told us is almost **** dollars. And Metcredit is claiming that this ***** service is from 2021 and is under ****** **** ******* but in 2021 my mother was living with me at our current residence. Now as we have called them and they are demanding the money to be paid as soon as possible and they have also made by mother's credit score bad. I am not sure if it is a genuine company and if it is why did not they look into the information properly and provide us with the documents in the mail. If you want to know my mother's ** year address history we will be able to provide you with that when requested. Can your team please look into this request and help us as my mother do not have any idea about any ***** accout she opened. Our current address is *************** and also the ***** connection is under my wife's name. Lastly I would like to request you that please help us as we are unaware of the services and have not signed any contract with the company. We do not have any account number or documentation regarding this service. If you need further info please email me at **************************

  Customer Answer

  Date: 16/10/2024

  Hello,

  Please see the consent form requested by your office. My mother ****** **** ******* is not fluent is reading, writing and speaking English. So she gave me the authority to act on her behalf. If you have any further questions please do not hesitate to email me at ***********************************

  

  Business Response

  Date: 18/10/2024

  We have been unable to locate an account under the name ****** ******* for a debt owed to *****. Are you able to provide the phone number that we have been calling ****** at?

  Customer Answer

  Date: 23/10/2024

  Hello,

  Balbir's phone number is **********. And ****** was the person who called *******************. Please let me know if you need anything else from our end.

  Thank You,

  ********* *******

  

  Business Response

  Date: 26/10/2024

  Thank you for the additional information. After reviewing the file I see that you had a conversation with our staff and told our them that your ****** ****** opened the account in your mothers name. In order to have this account removed from your mothers name she will need to report to the police that ****** ************ opened the account in your mothers name.

  Customer Answer

  Date: 04/11/2024

  We did had a chat with the agent and ******** name came up. We were assuming that ****** might have lived in that house, but we were not sure. ****** is currently in *****, we did talk to ****** over the phone about the address and she told us that she lived there for few months only and is not sure about the address as it was almost * years ago. She is currently using the Telus internet services under same email address and phone number but Telus have never mentioned about any unpaid bills. On the other hand ****** also told us that she already paid all the telus bills from her previous addresses, she is saying that how am I able to go back * years and get the bank statement for the payment. And also the Metcredit representative told us that they have already made ******** credit bad and if ****** does not pay the bill further action will be taken against her. The Metcredit Representative also told us even if Balbir pays the bill her credit will remain bad. All we are asking from Metcredit is to send us the copy of the contract that was signed by either ****** **** ** ****** ***. Usually if the Telus bill is not paid for * months, Telus will discontinue the service and will send the final bill. And also the Telus monthly bill is approximately $*** and the Metcredit is saying that the amount is approximately $****. Not sure how they are calculating the amount.
  
  Over main concern is, if Metcredit was having ******** contact information since 2021, then why they did not called or messaged her in 2021. Why Metcredit waited for * years to raise the concern and decided to reach out to ****** in 2024. Metcredit reflected this unpaid bill on Balbir's credit without even reaching out to her in the early stage.

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********** ***, I do not have a contract with MetCredit, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 15/10/2024

  MetCredit acts as a *** party agent for ********** Gym and therefore is not required to have a contract with the complainant. the complainant has never been in contact with MetCredit to discuss his outstanding debt to ********** Gym. If the complainant disputes owing money to ********** Gym for gym membership fees we recommend that he contact our office at ************** and provide further details to one of our agents.

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with met credit i do not have a contract with met credit they did not provide me with the original contract as i requested

  

  Business Response

  Date: 02/10/2024

  The complainant has never contacted MetCredit to learn any details of the debt owed or request a copy of a contract. MetCredit acts as agent for our client and therefore does not have and it not required to have a contract with the complainant. We recommend the complainant contact one of our agents at ************** to discuss how he can resolve this matter. 

  
  

• Initial Complaint

  Date:26/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***** mobile . I do not have a contract with collection agency. They did not provide me with the original contract as i requested.

  

  Business Response

  Date: 02/10/2024

  MetCredit is not required to have a contract with the complainant, our contract is with ***** who has hired us to collect an outstanding account from the complainant. The complainant has never contacted us to request a copy of the contact with *****. The complainant has filed a dispute with ********** and our investigation department has determined that is a valid debt and the credit reporting will remain. Should the complainant believe this account was ************ opened under their name they must open a ***** investigation with *****.