Complaints
This profile includes complaints for MetCredit's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 159 total complaints in the last 3 years.
- 77 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:24/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********************. I do not have a contract with Met Credit, they did not provide me with the original contract as I requested.
Business Response
Date: 24/09/2024
We will forward a copy of the receipt for returned equipment to ***** to investigate your dispute. We will remove this account from your ********************** bureau while ***** investigates however if ***** determines your dispute is not valid we will be required to place the collection item back on your credit.Initial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to try and pay an outstanding debt collection from this company and they tried to tell me that I owe **% interest above the amount that was shown on my credit report. They tried to cover this up by sending me emails stating they were trying to work with me then I got upset. I got upset because she was trying to get **% more than what I owed which was over $****.Now I do not believe these charges are even accurate and I feel Like they are trying to rob me.Business Response
Date: 09/09/2024
MetCredit has been hired by ***** to collect an overdue account from the complainant that has been outstanding since April 202*. As per the ***** Terms of Service any overdue amounts are subject to late charges of ** compounded monthly, *****% per year. Due to the fact the complainant has not paid her account if over * years there has been a significant amount of interest accrued on her account. That being said ***** will consider reducing the amount of interest due providing as suitable agreement has been made to repay the debt. We recommend that complainant contact our office and speak to a manager to discuss available options.Initial Complaint
Date:29/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In ********************************************* and used *****ulently. When I called ******* Mastercard to report the theft, they did not deal with the situation correctly. They sent the amount owing to a collection agency (MetCredit) who has since lost my file. Their internal recovery department will not answer or return my calls despite numerous attempts. This is severely impacting my credit score and hindering my eligibility to apply for new credit cards and mortgages.Business Response
Date: 29/08/2024
MetCredit has not "lost your file" and your claim that our internal recovery department will not answer or return your calls is not correct. You spoke to a MetCredit agent on Aug **, 2024 who explained to you that the file was no longer being handled by MetCredit and to contact ******* MasterCard directly.
It should also be noted the MetCredit has never made any reports to your credit files with respect to your ******* MasterCard and therefore we are not impacting your credit score in any way.
Customer Answer
Date: 30/08/2024
Complaint: ********
I am rejecting this response because:upon contacting ******* Mastercard, they informed me that they also had lost my file and told me to contact the collection agency (MetCredit).
Sincerely,
****** *********Business Response
Date: 11/09/2024
MetCredit is not longer the collection agent representing ******* in the handling of your account. Furthermore, ******************** has never made any reports to the credit bureaus on behalf of ******* with respect to the file in question and therefore are not impacting your credit score or your ability to obtain credit in any way.Customer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:13/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***** ********, I do not have a contract with Metcredit, they did not provide me with the original contract as requested.Business Response
Date: 16/08/2024
Despite repeated attempts to contact the complainant he has never contacted our office to discuss his account or provide any details or supporting evidence of dispute. the demographic information supplied in this complaint by the complainant matches the demographic information associated with this account by *****. The ********************** reporting will remain Until such time that we have been instructed by ***** that this debt is not valid .Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Metcredit was tasked by ************** to collect from me. I paid it off and after chatting with **************, they said they would get my money back. Apparently ************** received confirmation from MetCredit that they have refunded the payment that I made. This was not the case. They took my money and ran.Business Response
Date: 17/07/2024
Refund cheque # ****** in the amount of $****** was sent be regular mail to you on June **, 2024. The address it was sent to was ****************************************************** On. *** ***. I see in the complaint you have listed your address as ****************************************************** On. *** **** Please confirm which address is correct.Customer Answer
Date: 19/07/2024
Complaint: ********
I was not asked where to send the cheque to. I don't live there anymore.Please send to ** ************************* (Unit ****).
Sincerely,
*********************************Business Response
Date: 19/07/2024
we will have a cheque sent to the new address.Business Response
Date: 03/01/2025
A refund cheque was mailed to ****** ********** ** **** **** ** *** *** ** **** *** ***** The cheque was returned to us by Canada post as "Moved, address unknow". Please provide the address to which you wish the cheque to be sent.
Customer Answer
Date: 03/01/2025
Complaint: ********
I am rejecting this response because there is no reason for the cheque not to have come through. Send it to ** ****** ****** ********** **** ***** ***** **** *** ******. Alternatively, I don’t see why you can’t e-transfer me the money back considering you accept e-transfer. E-transfer to **************************
Sincerely,
****** **********Business Response
Date: 06/01/2025
I will request that our accounting department send the refund by etransfer however it they are not able to do so a cheque will be sent to the address you have provided above.Customer Answer
Date: 07/01/2025
Complaint: ********
I am rejecting this response because I’m not going to let this go without this being rectified. The cheques you supposedly provided the last two times were false claims 1) ** ********** - I am forwarded all mail 2) ** *********** - I still live here so there is no way that I “moved” as you claimed. I am shocked that your company thinks they can trick people like this. I demand my refund now. I don’t see why your company can’t e-transfer when you take e-transfers from us.
Sincerely,
****** **********Initial Complaint
Date:09/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MetCredit is a credit agency.I switched internet providers for my business, from ****** to ****.There was an amount owing of $****** to ******, and they sent this to MetCredit to collect. I paid MetCredit on June ***. This was account # *****************, Met ********************** duplicated the file under Account # *********** have provided the receipt, confirmation over the phone from ****** that my account has a $0 balance, as well as spoke to MetCredits employee *********************************** mutliple times. They continue to harass me for another $******.They continue to tell me to pay and that the rest is insufficient proof. When I advise them to speak with ****** (who is their client) they continue to tell me this is my issue. This has been ongoing for 6 weeks.This is unethical and fraudulent in nature, and would be predatory to the vulnerable sector of our public.Customer Answer
Date: 16/07/2024
Correction to a credit report - if inaccurate information remains after the complainant disputes it.Business Response
Date: 22/07/2024
MetCredit received your payment of $****** on *****/2024 and closed the account as paid in full. The duplicate account that was listed by ****** in error has also be closed as assigned in error. MetCredit did not report either account on the complainants credit bureau so there is no correction to be made.Initial Complaint
Date:07/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me everyday with a recorded message asking to call them back. They are asking to speak with someone I have no clue who they are. I’ve had this phone number for more than 10 years and have been getting phone call from collection agency from the start. The issue is these guy’s need me to call them in order to explain the situation. I’m not interested to waste my time with them. I just want these calls to stopBusiness Response
Date: 08/05/2024
thank you for advising us we have been calling the wrong number, we have removed it from the file in question.Customer Answer
Date: 08/05/2024
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 21678606, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:27/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against ***** ************** and MetCredit for their erroneous billing practices and aggressive debt collection tactics that have unjustly impacted my financial standing and caused significant emotional distress.
In 2018, I discontinued my internet service with ***** and returned all the provided equipment, adhering to the terms of our agreement. Despite this, ***** has erroneously continued to bill me for internet services and unreturned equipment. Initially, I was informed that the outstanding amount was approximately $188. This amount has since unjustly increased, and I am now being pursued by MetCredit, a collection agency, claiming that I owe $1,430, with the original amount stated as $435.
This situation has severely affected my credit score and has led to continuous harassment by collection agencies. I have made several attempts to resolve this issue directly with *****, all of which have been unsuccessful. The continued billing for services and equipment I do not owe is not only unfair but also unethical.
I request the following actions to be taken:
A thorough investigation into the billing and collection practices of ***** and MetCredit regarding my account.
***** to provide evidence of the alleged unreturned equipment and the continuation of services post-cancellation.
A correction of all billing errors and a full retraction of the alleged debt from my credit report to rectify the damage caused.
MetCredit to cease all collection activities until this matter is resolved.
I trust that the ****** ******** ****** will assist in addressing and rectifying this situation promptly. Thank you for your attention to this serious matter.
Sincerely,
****Business Response
Date: 03/05/2024
MetCredit has been attempting to contact the complainant
regarding this outstanding account since 2019 but he has refused to speak to us
or failed to reply. Because of his refusal to communicate with us we have never
been made aware of the details of his dispute and therefore have been unable to
assist him. We will temporarily remove the collection item from his credit to
give him the opportunity to file his dispute with ***** so that they may
conduct a proper investigation.Initial Complaint
Date:26/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My old boss has been receiving text messages the same text messages that I am getting in which I do not recall providing any sort of information to METCREDIT about my employment. I was also NOT informed about contacting my employer twice in a row via text message nor did I ever give permission to. I never provided his number to be contacted.Business Response
Date: 27/03/2024
We were not aware we have been contacting your employer. Please confirm the number that we have been sending the text messages to so that we can remove it from your file.Initial Complaint
Date:23/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged by ****** for a service I did not use two years ago in the amount of $110. Now two years later they hired a collection agency to strong arm me into paying that amoun. I told the collection agency the same thing I told ****** that I'm not paying for a service I did not use. I have no problems with collection agency going after money but it should never be placed on a credit report. I have a spotless credit report of 870 that I am proud to have developed and now to be bullied into paying this amount. Met credit place this bogus charge on my credit report that has reduced it.Business Response
Date: 25/03/2024
MetCredit acts as a 3rd party agent for ****** who have assigned your account to us due to non-payment. If you dispute the debt you will need to provide documentation supporting your dispute so that an investigation can be conducted by ******. If they determine that your dispute is valid we can have the collection item removed from your credit file.Customer Answer
Date: 26/03/2024
Complaint: 21477028
I am rejecting this response because:Their response is not satisfactory. This is a $110 overcharge from a ****** bill over 2 years ago. I do not have a transcript of the dispute from that long ago. I will attempt to find some records from that far back but only once they removed this false collection from my credit report. I have already informed them that I have contacted my MP and we are looking into pursuing charges. As you can see, these companies extort money from innocent people into paying by threat of ruining their credit.
Sincerely,
***** *********
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