Business Profile

Incorporation

Trans Global Service

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trans Global Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:20/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,
Please be devise that I am forwarding exact context (see below) that I sent to trans global
but they didn’t reply back. Now I feel to go ahead and ask for your help !!!

( I am very upset about your service.
I want my money back plus compensation!!! Other wise I will file a complaint with ***(****** ******** ******) and also leave bad reviews!!!!
You wasted my time and money with out any result!!!!
The reasons are below:
1:it is over a month that this range has not been fixed by your company despite of advanced payment.
2:I booked twice but your repair man didn’t show up
After a lot of calling back and forth I only got an apology!!!
3:My tenants stayed at home for two whole business days(means getting two days OFF from work)!!!
They blamed me and now I should pay for the damage!!!
4: I paid more by hiring somebody else for same day repair on snowy day!!!
Thank you,
Kambiz)

Thank you in advance for your help and support
Business Response
Date: 28/02/2023
Hello,
The client made a purchase at the Richmond Hill Brick location
on March 06th 2018 for appliances. All appliances sold at the Brick
come with a one-year manufacturer’s warranty.
The client submitted a claim on November 22, 2022 for the
range not heating properly. As this is outside the manufacturer’s warranty, the
client was provided with a quote. After reviewing this, we can confirm the
reason for the missed calls is because there was no answer from the customer on
the two days that were booked (December 12 and December 21). The
technician did provide evidence of calls made (two at 10am and 10:08am on
December 12) but did not have record of a return call from the customer.
This is the date that the cx is stating we did not call. Given the size
of this technician’s area, he cannot go to his more remote locations without
confirmation.
It is always The Brick’s intention to leave our customers
with a positive experience, however The Brick does decline any requests for
further compensation or escalation. We can confirm that the client was refunded
what they paid on December 28th 2022.
The Brick firmly
believes that it has been more than reasonable in the assessment of your
concerns and options offered. This determination has been made in good
faith and without prejudice pursuant to the terms and conditions of our
policies and procedures.
Thank you!
Initial Complaint
Date:16/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased new appliances at a store and also bought the extended warranty at the same time. We verified what are the warranty included.
One of our appliances has malfunctioned it took weeks to book an appointment through this “warranty company”, then on the day of the appointment they cancelled without contacting us. When we contacted them, we have received nothing but a run around and blaming us as a customer. Our appliance has yet to be seen by a technician, nor has an apology or efforts been made to right the oversights made by a company.
Business Response
Date: 22/02/2023
Hello,

The client’s claim event ID number 11480278 was declined
by ******* due to a lack of technician availability in their area. The client
will need to contact ******* directly for further assistance with their claim. We do apologize that we cannot assist
further on this matter and hope the client can understand.

Thank you!
Customer Answer
Date: 22/02/2023

Complaint: 19417817

I am rejecting this response because:

I called the physical store where we purchased the appliances, Transglobal and *******. We followed the advice from all the emails and phone calls. I booked an appointment date based on the dates provided to us by the previously named company via email as their communicator said to booked via email/online portal. We Received emails stating the appointment was a go. The morning of the appointment (the day we booked off work to be here for the appointment) the appointment was still a go. I logged in about an hour later to find the appointment canceled. No call, no email, no warning was given to us that the appointment was canceled. I had to call both transglobal and ******* to track down an answer as to why the online portal is now reading that the appointment was canceled.

I was on the phone for hours. Representatives were less than helpful. No apology was provided. I was blamed for the appointment being cancelled despite me given the exact physical location of our home and the company having over two weeks to have the appointment confirmed.

The company’s lack of compassion and lack of honouring their “extended warranty” thus far is unacceptable.
Currently, our estimate for a technician to come to our house to fix the oven issues is STILL not approved. This lack of professionalism and lack of care for our family to be without use of our ovens for a month os quite deplorable by this company.

Sincerely,

***** ********
Customer Answer
Date: 27/02/2023
To continue to prove that Transglobal is an active participant in the concern of not fulfilling their warranty obligation (not just *******), attached is the email from transglobal stating for me to book through their online portal. I did so. The Transglobal company can access this history on their end as well. I booked for Feb. 16 (2 weeks after the ovens broke). It is currently Feb. 27 and now I still have 2 ovens I can't use, with no approved warranty still. Unacceptable business practice.

I have also attached the Estimate for one of their approved company's to do the work, that STILL has not been approved. I had this estimate come through after being treated horribly for 3.5 hours on the phone by Transglobal and ******* staff. Transglobal needs to do better and make this right!
Business Response
Date: 09/03/2023
We have confirmed with Transglobal Service that the claim was cancelled due to no technician in the area, and was advised the contact ******* Services as this is who the purchase is through.
We apologize that we are not able to assist further with this claim.
Thank you!
Customer Answer
Date: 09/03/2023

Complaint: 19417817

I am rejecting this response because:
There needs to be more checks and balances in this process of handling warrantys that are purchased. Zero communication was provided and simply saying "whoops" is not good enough. The better businesss rating needs to be affected from this. Some compensation and/or verification that improvements in the company's chain of commands needs to be provided.

Sincerely,

***** ********
Initial Complaint
Date:13/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 30th, 2023, I had my hood fan repaired by a couple of technicians. The service was great until it came time to re-installed my hood fan. The technicians ended up denting my hood fan in a couple of areas. I tried to contact Trans Global Service about this issue and I always get brushed off by my complaint. I have pictures of my hood fan in perfect condition and then a picture of it with the two big dents in it after the service. This company has been very unprofessional with dealing with my complaint and not taking the onus on their mistake.
Business Response
Date: 15/02/2023
Hello,
After reviewing this, we can confirm the repair was made under a different name than the individual who submitted this complaint.
The customer on file will need to provide a signed letter authorizing the release of Trans Global Service account details. This is a security measure to protect our customers' information.
Thank you!
Customer Answer
Date: 15/02/2023

Complaint: 19398187

I am rejecting this response because: My personal information is the primary contact information for ******** which is what they used to contact myself and ******** on this matter to repair the hood fan. They have this exact email on file for the repair.

Sincerely,

**** ******
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Financing through *******. Trans Global added insurance I didn't request onto my balance when I checked it again today. $400+. I contacted *******..they told me to go through Trans Global Insurance. Trans Global told me I clicked on something when I accessed my account. I was completely unaware. They now tell me that they sent an email in which they gave me 30 days to cancel. Again I was unaware. I searched my email while on the phone with Trans Global customer service and found it in my spam. I told them that one click mistake should not automatically start charging me for something I don't want or have any information on..including no cost information. They sent me a cancelation form today by email after our phone conversation with 2 attachments one being a cancelation form to fill out and return and a policy document. In reading this the for the first time today..there isn't even any reference to cost. I was never informed of any of this. Their email today even come in with a large red question mark...indicating spam. They are trying to charge me a great deal of money for a policy I did not want and had no idea of the cost of it. Today i find they have added over $400 to my ******* financing balance. This is a $12000 financing account for a promotion of no interest on terms which are not yet due. Why on earth would I sign up for insurance on something so low and at such a great cost of over $400 for only a period since November 2022? **** ** * ********** ****** *** * ***** I will not pay this additional charge. I was told by ******* to contact Trans Global and to contact ******* by Trans Global and back again until someone finally emailed me a form. I can send documentation separately as I have to figure out how to attach a copy if an email to this form.
Business Response
Date: 09/02/2023
Hello,

The client reached out to Trans Global Insurance on February 7, 2023,
to request that their insurance fees be cancelled and refunded. TGI has agreed
to contact the client and issue their refund.

We are very sorry if the client is
disappointed with their recent experience and hope they can accept our apology.
All concerns reported are thoroughly investigated and followed up on internally
to help improve future service.

Thank you.
Initial Complaint
Date:12/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning ***,
On November 17, 2022, a TransGlobal Services technician, ****, was sent to our residence to install a stainless steel hood fan as purchased from ****** in early October 2022. My Wife and I paid the $159 installation fee to ****** in hopes and efforts for more expeditious installation vs. self installation. What we received was a 4 hour initial partial installation from a technician who did not possess the right skills to install a hood fan properly leaving us quite a mess and damages as a result. We noted, took photos of and discussed physical damages caused by the technician (including, but not limited to, paint, scratched hardware, cupboards, ceiling, cracked tempered glass stove top, hood fan damage, scratches, glass damage). ****** coordinated a new company with a proper and skilled technician to install a new hood fan so we have a working and mounted device. What we are seeking is what we outlined - a replacement tempered glass stove top which the original technician damaged by means of physically putting weight on the stove and dropping the original hood fan. All other minor damages we have been able to self-remedy already but the stove glass damages due to improper protection and negligence by the technician is what we are seeking. We received a phone call this morning from *** ***** from TransGlobal who has stated he refuses to take ownership for all damages reported and if we wish to carry this further to seek our own counsel. Before doing so, we would like to exhaust all avenues to hopefully come to an amicable and professional resolution to our issue. To be blatantly denied due to subjective belief in protection of the TransGlobal Services technician is no way to treat a customer. We hope to revisit this topic and receive compensation for our damaged stove top glass.
Business Response
Date: 13/01/2023
Hello,

Unfortunately we have been unsuccessful in locating the clients account to investigate this concern. Please have the client provide their claim event ID or the phone number associated with their claim. If the individual on this complaint is not the purchaser on file, we do require a signed letter consenting the release of the purchasers account details to the individual making this complaint

Thank you.
Customer Answer
Date: 16/01/2023

Complaint: 18728795

I am rejecting this response because: my client information was submitted. The business can lookup our service call through ****** at ************ ** **** ************.

Sincerely,

****** ***********
Initial Complaint
Date:13/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 4 year warranty from the Brick for a fridge I purchased. About 1.5 years later, it started to leak. I called **** *** ***** Warranty on November 15, 2022. They sent a technician on November 18th, 2022. The problem was not fixed. He came back on November 29th, 2022. He did the exact same thing he did the last time and left. I've had to call them back to say it didn't fix the problem. Then he returned on December 6th, 2022. He did the same thing again: use a steamer. I contacted customer service via email to follow-up. She He that this technician made notes that he would return on December 8th to do more work. He did not return. The last thing customer service said was that they would wait until the end of the day and decide what to do about the issue. I have not heard back from them. The technician called on December 11th (Sunday night) and said that he would have to contact the manufacturer. I asked him when would they replace the fridge, and he became upset with me.
I called the Brick on December 13th, 2022. On their end it shows that he has scheduled another visit on December 14th, 2022. I was not even informed on this by anyone from Trans Global or **** *** ****.
It sounds like their technician is "booking" appointments and getting paid, while my fridge is still not fixed.
They need to either send a competent individual to fix the fridge or replace it for me.
Business Response
Date: 28/12/2022
Hello,

The customer purchased a fridge on March 1st, 2021, at the Scarborough Eglington Brick location on invoice number *********** with a 4-year Protection Plan through our warranty provider **** *** *****.

The customer submitted a warranty claim because the fridge was leaking. A service technician visited the customer’s residence on a multiple occasions to do the repair, but the fridge is still leaking. Following the inspections’ findings, the fridge has now been deemed unrepairable and the warranty company **** * ***** is offering a full reselection credit for the fridge.

We would like to say we are sincerely sorry that the customer needed to escalate to the *** to continue communication regarding this claim. We hope they find the offer satisfactory and await their decision.

Thank you.

Customer Answer
Date: 29/12/2022

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 18568129, and before accepting this offer, **** *** ***** needs to clarify the process of "reselection credit". What does it exactly mean? How long does it take?

Sincerely,

****** *****
Initial Complaint
Date:18/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a Flexiti account, In-Store, for a purchase in August. At the time of registering I declined the TransGlobal Insurance program, called ****** ******. This was I product/service I knew I did not need. I have a receipt that shows I did not sign up for this service.
When I went to login into my Flexiti account online, a few days later, I must have been prompted (although I do not recall) to sign up for the TransGlobal insurance program again. To my knowledge, I did not sign up for the program at the time. I was focused on trying to understand an online platform that was new to me and I wanted to review my Flexiti account.
When I received my first Flexiti statement, there was a charge for Defender Premium. I thought this was a one time Flexiti registration fee. Nothing about this cost said TransGlobal Insurance or ****** ******.
When I saw this charge on my 2nd statement, I enquired with Flexiti what it was. They informed me it was a TransGlobal service. I contacted them, told them I had no idea I had been mistakenly registered for this service as I did not need it and believed I never registered for it. I cancelled the service in writing (something not documented for when I was registered?) and requested a refund.
They have refused my request for a refund. I find the manner in which they automatically register Flexiti customers is not in good practice and their billing does not identify themselves correctly, such that a Flexiti customer correctly understands what they are being charged with. These business practices seem structured to take advantage of customers.
I am hoping that this complaint will receive attention to these practices and may lead to a refund being issued.
Business Response
Date: 26/11/2022
Hello,
The client made a purchase on August
21, 2022, at the Victoria Douglas/Hillside location on sales order document
number ***********. This was delivered on September 20, 2022.

The purchasing store has contacted Trans Global Insurance and received confirmation
that the client enrolled in the ****** ****** program online and not in store.
As the client enrolled in this program themselves via their Flexiti portal
account and not through a Brick sales agent, the client will not be receiving a
refund. We do apologize that we cannot assist further on this matter and hope
the client can understand.

Thank you!
Customer Answer
Date: 27/11/2022

Complaint: 18435914

I am rejecting this response because:
I have filed the complaint because I feel I was unknowingly enrolled in the ****** ****** program. I would like a refund for the charges on my Flexiti account for a service I did not require, request or knowingly enroll in.
I take issue with the response from Trans Global. Did they provide proof of my registration? I ask, how did my registration occur? Do they have my signature? Was registration a 2-step verification process? Was it through a popup box with a 1-click acceptance? I do not remember how I was registered as it was my belief when I registered for my Flexiti during my purchase, that I declined this service. As I have accounted, I did not seek this service though my Flexiti online account, I did not need or request this service and when I became aware that I was being charged for it, I cancelled and requested a refund.
I will state that there were more than 30 days passing, in my enrollment with Flexiti, that I figured out what charges were showing on my bill. The charge for Trans Global, ****** ****** insurance is listed as "Defeder Premium". When I reviewed my first bill, I believed this was a charge for a registration/enrollment processing fee for Flexiti. It was not until I saw this charge on my second month's bill that I looked into the relevance of this charge. Let it be noted that the charge listed on my bill is "Defender Premium", the service Tran Global is providing is promoted as "****** ******". Why is this different? When I was prompted to sign up for Trans Global's service at the store, it was listed as ****** ******. Therefore, if the initial charge on my bill was for Simple Secure it would have initiated me to take actions to remove this service and request a refund earlier.
I take issue with the way that this service was promoted to the Flexiti client, even though one may have declined this service during enrollment. I take issue with the way that the service is named one thing but shows up on a client's account statement as something else.
As I have stated from the beginning of this complaint, I did not knowingly enroll in this program, and I have requested a refund when I became aware that it was added to my account.
Any assistance you can provide to have Trans Global refund the charges to my account would be appreciated.

Sincerely,
***** *****

Sincerely,

***** *****
Initial Complaint
Date:15/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of transaction : march 2022

i went to the brick to apply for a ******** card. the sales man did my application and put me on the phone with ********. all i got asked was where i worked and if i already had a credit card and who with. i was given a bill of sale after being approved. the sales man at the brick also added a warranty of under 500 dollars to which i wasnt told was optional. my boyfriend took my bill of sale back upset and we were given a woman this time who did our sale. in my mind it was okay..

i have not once got an email from TGI for signing up or billing. i only received monthly statement emails to which i never checked till yestersay nov. 14th 2022 (i had to call ******** to be able to log in it wasnt working)

i saw all these random charges for 40-45 dollars. not sure what they were because i only had 3k brick purchase. i called ******** back sold it was job loss insurance which i know i would of never done.

i got transfered to the TGI a man said he emailed me the cancelation form which i never got and so he said he sent it again. i waited over night and never got it and it wasnt in my spam folder.

a woman (*****) today nov. 15th 2022. emailed me it from another email i printed it out and i emailed a photo of it back (same one i have sent in this complaint) dated for nov. 15th 2022. i did receive an email from ***** saying it has been sent to the lender.
i attached a copy of her reply.

I have been charged over $300 dollars. I keep being passed around. the sales woman at the brick won't let me speak to a manager saying shes the only one qualified for ********. ******** said my sales person has to check a box on my application. The brick said they do not keep the documents as its done on an ipad. ******** said that TGI has the document. I have called like 6 times today. the last person said a manager will call me back they have not. No one is providing the document to where I agreed to the insurance. I know I did not let them.
Business Response
Date: 24/11/2022
Hello,
The customer applied for a ******* financing card on March 23rd, 2022 through the Red Deer Brick location.
When a customer is applying for financing options through our valued third-party lender *******, they are also asked if they would like to be enrolled in the Simply Secure payment protection plan for their ******* financing, which is an optional insurance coverage that is underwritten by Trans Global Insurance. The customer has to consent to the terms and conditions electronically in order to be enrolled, then they receive an email with their certificate of insurance. The cancellation request was sent to TGI on November 14th, 2022 and upon further investigation, we can verify that the Simply Secure plan has been cancelled.
We apologize for any inconvenience that our customer experienced due to the payment protection plan on the ******* card. As a sign of goodwill Trans Global Insurance has reversed half of the charges to the customer’s ******* account. We hope that the customer finds this to be a suitable solution.
Thank you.
Initial Complaint
Date:31/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a samsung stove with oven at the brick 2018 with warranty my oven got broken and turning on by itself so i called the warranty trans global 1st week of September to let them know whats the issue with the oven that it is not safe to
Use because i have children at home and it might cause fire. Twice they came to my house and they didn't fix my oven. Until now 2 months has been pass. We cant use the stove because we cant plugged it because its not safe. Now we cant cook and i have children at home. The process very slow. And this is important matter. Im wasting money to buy food outside.
Business Response
Date: 08/11/2022
Hello,
The customer purchased a range on September 18th, 2018 through the Winnipeg Commercial Brick location, with extended warranty on invoice ************
The customer reported that the range was turning on by itself to The Brick’s warranty provider **** *** *****, on September 24th, 2022. The claim was assigned Event ID 10694972 and a service technician visited the residence on October 13th, 2022 to complete a full inspection. After the inspection, parts were ordered but when the technician went back for the repair the parts were not sufficient. So, the technician had to order in more parts, which were received on November 1st, 2022.
At this time, an appointment has been confirmed for November 16th, 2022 to dispatch a technician to the customer’s home to complete the repair on the range, as no earlier date was available.
We apologize for any inconvenience or frustration this may have caused and hope the client finds this acceptable.
Thank you!
Customer Answer
Date: 09/11/2022

Complaint: 18337017

I am rejecting this response because:how long do i need to wait for the parts. I have 3 kids that needs to eat. Stove is essential to us. if they cant find the parts. Can we get a new stove instead. Its been 2 months.

Sincerely,

****** *********
Business Response
Date: 15/11/2022
Hello,
After reviewing the details of this complaint, we can confirm that the parts have arrived and the appointment for the repair to be completed has been set for November 16th, 2022. The time window will be between 1pm and 5pm.
We apologize again for any inconvenience or frustration this may have caused and hope the client understands.
Thank you!
Initial Complaint
Date:26/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2inone washer dryer unit in September 2020.

End of 2021 - clothes were not being dried, came out damp.

Beginning of 2022 -Called **** *** *****, said they would look into it (warranty claim was already made) and it's contracted out to Trans Global

May 2022 - called **** *** *****, they tell me they will expedite it.

September 2022 - called **** *** *****, they tell me I have to call Trans Global, I spoke to a manager there, she tells me sorry there hasn't even been any notes since May 2022.

At this point I am very fed up and angry that I purchased a warranty and this is how I'm being treated. I don't want this unit anymore and would like a refund or credit. This is an unacceptable amount of time to wait for a new unit to be fixed especially with the extra money I spent on the warranty.

**phone number on the file is ************
Business Response
Date: 21/10/2022
***** ****
***** ********** ******* *** **** **** **
*** ***** ******* **********************
******** *** ********* ********

I just spoke to this customer who accepted our credit in the amount of $1358.40. However, he mentioned that the unit was being used for a physiotherapy business. I cautioned the customer that the unit was only for residential use, as we are a residential warranty and should not be used for a business due to the excess wear and tear.

**** * ***** is fowarding the credit information to the store location. The client will not be able to purchase a new extended warranty for the replacement as the warranty is not intended for business purposes.

Thanks!

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