Complaints
This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CVB collections is continuing to contact my employer and place of work Sometimes 7-8 times a day.They have been asked repeatedly to not contact the number as it is a place of work and they still continue to do so.CVB refuses to mail any details in regards to any alleged debt and furthermore the alleged debt is over 20 years old . I wish for them to stop contacting my employer
Business Response
Date: 08/02/2023
February 8, 2023
Better Business Bureau of Mainland **
***********************************************
**************************** ***
Via Email: *****************************************
Attn: Better Business Bureau
Re *****************************
Phone ************
Dear ****************,
Thank you for your email of February 2, 2023 with respect to the above noted consumer. Please note that CBV Collection Services Ltd. (CBV) takes all consumer inquires seriously. I note you have assigned complaint number ******** to this inquiry.
I have taken the opportunity to review the file notes and call recordings associated with CBVs contact attempts to the above referenced number. CBV is attempting to collect a debt listed. The complainants telephone number was supplied to CBV by a third party vendor as a possible contact point for the indebted party. We have updated our records and flagged the number as cease and desist as requested.
We have mailed statement letters twice to ******************** with the debt info. We have also requested a copy of the ticket from our client and will mail to ******************** as well so he has all the details.
I trust this meets with your satisfaction but should you have any questions or further concerns, please do not hesitate to contact the writer directly.
Regards,
*********************
Divisional Manager
CBV Collections Services ****Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBC Collection service, contact P.S***** tel. **** *******.
This agency was pursuing me for more than a year for payment of $234.64 I allegedly owe to ****, I paid my last bill to **** in Nov. 2021 for $71.15 after which I travelled outside. I informed my decision and they accepted. As you can see from claim letter the address used ******** ***** I have never lived in *********. Whenever I try to explain they will hung the phone and then call me back with a different number each time. Nowadays they just call and hung up without uttering a word. ***** ********* ** **** *** ***** *** ***** ********* *** *** ******* ** ** ***** ****. I asked them to send me the actual bill and the service provided, for answer they will ask my date of birth or some similar query. I have attached pictures of financial statement as proof of payment. Besides, CBV collection has filed this spurious claim with the credit bureau. Thanks for reading.Business Response
Date: 08/02/2023
******** *** ****
Better Business Bureau of Mainland B.C.
**********************
Re: ******* *****
Telephone: ************
Case: ********
Dear
Mr. ******,
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.I
have reviewed our database for all calls made to the above referenced telephone
number and can confirm that CBV is attempting to contact a “******* *****”
regarding multiple matters in our office.
We
spoke to Mr. ***** on July 27, 2022 in regards to a **** matter and the date of
birth he provided did not match our records so our agent was unable to divulge
any information. We removed Mr. *****’s
phone number from this **** matter and no further attempts have made
since. This matter is now closed in our
office and is not reporting on Mr. *****’s credit bureau.
However,
CBV has other matters with Mr. *****’s phone number and matching name with a
different date of birth than the **** matter. I would urge Mr. ***** to contact our office, toll free, at
************** to complete the right party verification process to determine if
he is the indebted party for these matters.
I
trust this meets with your satisfaction. Should you have any questions or concerns, please do not hesitate to
contact the writer directly.
Sincerely,
Mike
D*****
Divisional Manager
CBV Collection Services Ltd.Customer Answer
Date: 13/02/2023
Complaint: ********
I am rejecting this response because:The collection agency was unable to provide proof of amount owing to **** for phone number listed. It is proof enough they were engaged in extortion effort over one year. They have sent the ***** claim file to credit reporting agencies, especially *******. I have a copy of the credit report. Also, they haven't stopped calling altogether, but this time more restrained. * **** **** **** **** ** ** ******* ** ********* from **** and ****** communications inc. **** can write to ******* to withdraw the ***** claims of debt I owe to them. *** *** ******** **** **** ***** ******** ***** ****** *** ********** **** ***** ** *****.
Sincerely,
******* *****Business Response
Date: 13/02/2023
The consumer has supplied no new information with reference to the original inquiry.
CBV considers the matter closed. The consumer should contact an agent, toll free, at ************** to make suitable arrangements on the other accounts we have associated to his name.
Customer Answer
Date: 14/02/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
******* *****The account I had with **** is **********. I never had any other account with ****. ****** **** ***** ** **** ***** ***** ** **** ** ** ** ** ** ********. I have your name and number, and if you don't stop making ********** claims against me I will escalate this matter to the court; and this is not an idle threat. You have sent a ***** claim file to credit reporting agencies ruining my credit ******* ***** ** **** **** ** *** **** *** ********* ******
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBV **************** calls us - EVERY DAY -. We do not owe any money. We do our taxes timely every year and get money back. We had nothing owing when we checked with equifax. Her credit score is fine. We keep telling them that her name is not - **** -. They keep telling us - **** - ***** owes money. My Wife first name is NOT ****. I asked info about the phone numbers that they call from and they would hang up. I found their phone number and called them. They mentioned that this **** has two files with my phone number. Sometime before I got their number, they called when I was half asleep. I made the mistake of telling CBV my wifes birth date, because they asked me whats her DOB, in which they're not supposed to ask me that. Only - MY WIFE - should give them that info. They do not talk to you in a nice manor. One lady mentioned maybe you should pay your bills ** * **** * ***** * *** * ********* * *** . I ansewered what if this is an identity issue or something like that. I realy did not like the comment, especially if you don't know if its an identity problem or some other issue. I asked someone whats your name who are you. ******* ** ***** * ******* ** *** * ***** In a SARCASTIC way, he answerd who are you and they - HUNG UP - the phone on me. Now when they call us they - HANG UP - When we got our car back in 2018, there was a ******************* with same date of birth that came up which lived up north from us. We mentioned to them its not her, weve been at the same address for over 20 years. Plus her name is not ****. I still think that maybe someone has part of her identity, and couldn't match our address with our phone. Also why CBV didnt send any notice to our address?Business Response
Date: 08/02/2023
Thank you for your communication.
We have taken the opportunity to review the call recordings associated with the complainant's telephone number. I can confirm that CBV is attempting to contact a ******************* with respect to multiple outstanding accounts in our system. It would appear that our efforts in this scenario were directed to the incorrect party.
We have since updated our records accordingly.
Initial Complaint
Date:31/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company came after me for a debt with ****** communications which was valued at roughly ****** and c.b.v collections attempted to charge me 2200$! This is criminal and over double the actual debt accrued. I phoned ****** directly and paid them direct. I have tried to contact cbv collections and cannot get a hold of anyone to remove set debt. The debt is paid I have receipts for the debt paid and was well under half of what this company tried to charge me. **** ******* ******** **** ******* *** ***** ** ***** ******** ******** ***** *** ****** ********* ****** ******* **** *** ** ****** ***** ***** *** ******* *** ******** **** ****** ******** ** *** **** ******* ** ****Business Response
Date: 31/01/2023
Thank you for your communication.
I can confirm that CBV Collection Services Ltd. purchased the complainant's defaulted ****** ******** account on March 29, 2018. The details supplied at the time of purchase included that the principle amount outstanding was $927.26 and that interest accrued on the outstanding balance at a rate of *****% per annum. Since the complainant's default date in 2017, a total of $1328.62 has accrued in interest charges, and remains outstanding.
I note that CBV was informed of the complainant's payment directly to the original creditor, and the balance has been adjusted accordingly.
The complainant should contact an agent, toll free, at ************** to make suitable arrangements to repay the remaining balance.
Initial Complaint
Date:23/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
account #*********** CBV collection services has refused to respond to my correspondences. I have been requesting them a debt validation letter for a account they claim I owe them. They refuse to answer to any email i have sent them in the past year.Kindly get back to my email and provide me with debt validation letter with my signature and the original contract, or i will file with ***************************. If you cannot validate the debt, please have it removed from both the credit bureaus.Business Response
Date: 06/02/2023
Thank you for your communication.
Due to privacy concerns CBV can only release debt sensitive information to the consumer after we have confirmed the individual is indeed the indebted party. The complainant has not yet done so.
I suggest the consumer contact an agent, toll free, at ************** for assistance. The complainant can also request to be transferred to a manager or supervisor for assistance.
Initial Complaint
Date:23/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email saying I was sent to collections from my child’s school division with an amount to call and pay. The amount listed is inaccurate. I owe this year’s band rental which I was never contacted about, nor is it late. I’ve called the school about this *** ** ***** **** *** *********** ** ****** ** **** *** My balance for a band rental is $100 (which is the total owing on the account) for this year and the balance that CBV collections is asking for us $89.00 through an email link. **** *********** ********** **** ** ***** ***** ***** ** ****** ******* ** ** *****
They are also saying this will affect my credit if I do not pay, but I do not think this claim is legitimateBusiness Response
Date: 23/01/2023
Thank you for your communication.
I can confirm that CBV is acting on behalf of ********* **** School Division with respect to an outstanding debt. Our records indicate the debt dates back to November 2018.
We are unable to release further details to protect the indebted persons privacy. For details the complainant should contact an agent, toll free, at 1.866.687.0751. In the alternative, the complainant could contact the creditor directly.
Customer Answer
Date: 23/01/2023
Complaint: ********
I am rejecting this response because:
I attempted to call the number provided by CBV collections and it is not in service. In addition, I have all records of payments made and owing from all school years and there is no outstanding amount. I can provide this as proof that there is no amount outstanding.
Sincerely,
******* ******Business Response
Date: 25/01/2023
Thank you for your communication
We apologize for the typographical error in transcribing the CBV contact number from your supplied screenshot. The actual number is 1.866.887.0751. In the alternative, you can contact the creditor directly to initiate an investigation into the outstanding amount.
Customer Answer
Date: 25/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:20/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I changed my phone provider to **** Canada recently and receiving text messages from solicitors for person who previously had **** telephone service. Have contacted **** and gone to **** office in Duncan BC to get help block previous **** contacts from sending text messages to what is supposedly now my account but texts and phone calls continue to be sent to this phone for ******** ********. Many of these requests are from solicitors and this should be confidential information related to previous **** customer. I am requesting assistance in stopping another person’s confidential info from being sent to my phone. I am also receiving phone calls for this person from debt collection agencies.Business Response
Date: 23/01/2023
Thank you for your communication.
I have taken the opportunity to review all accounts associated with the complainant's telephone number. CBV is attempting to contact an indebted party for multiple accounts in our office. It would appear the indebted party was, or is still, using the complainant's number as a contact point with their creditors. This is the unfortunate event when a consumer accepts recycled telephone numbers from their telecommunications provider.
CBV has updated all accounts in our system today as "wrong party". It is possible new files will be received by CBV with the complainant's number attached, and dailing may resume. In this instance the complainant should simply notify the agent we are calling the wrong party, or ask to speak with a a manager or supervisor for assistance.
Customer Answer
Date: 24/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:13/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me and hang up right away, after I say "hello" a few times. I called them back and some woman screams over the phone, "Pay your bills and you don't have to get phone calls!" and immediately hangs up again. I called back again, so that I might actually speak to someone, but they just hang up immediately after picking up. I have no idea who they think they are contacting, about what "bills" it is that apparently needs to be paid, or anything else. **** *** ********** ********** ******** ******** ** *** ********** ***** ***** ******* ***** **** ** ********* *** * ******* **** **** ******* **** **** **** **** ** ******** ** ********** ***** **** *** *** ******** ** ******* ******** ** *** ******* ******** ***** **** *****Business Response
Date: 16/01/2023
Thank you for your communication.
CBV is attempting to collect multiple debts listed against a ****** *********. We believe in good faith we are contacting the correct number for the indebted party.Our call recordings do not support the allegations from the complainant on agent misbehavior.
The indebted party should contact an agent, toll free, at 1.855.528.5378 to make suitable arrangements to satisfy these accounts.
Initial Complaint
Date:13/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection agency emailed me offering me to pay half of what I owed **** cable and if I paid it by December 22nd my debit with **** would be finished. I paid the $125 and called in the reference number and they said that’s it, it’s done. I contacted **** and they said I still have money owing on that account. So I paid half and now **** wants the other half. ** **** ********** ****** ** **** **** ***** ****. Everyone I’ve talked to on the phone hasn’t been helpful and tells me when I talk to **** they are wrong, my debit is done. But if **** is telling me it’s not done who do I believe? I’m frustrated because paying $125 before Christmas really affects my family. I’m very upset about this.Business Response
Date: 16/01/2023
January 16, 2023
Better Business Bureau of Mainland B.C.
**********************
*** **** ********
******* **** ***
******* ** *************
***** ********
Dear
Mr. ******,
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.
I
have taken the opportunity to inquire with **** regarding Mr. ********’*
commentary. **** has confirmed that the
above mentioned account has now been closed accordingly as “settled in
full”.
Should
you require any further clarification the complainant may contact the creditor
or myself directly.
Yours
truly
Mike
D*****
Divisional
Manager
CBV Collection Services Ltd.Initial Complaint
Date:30/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection agency is purporting to reach my ******* *** father in respect of a debt. However, they are calling my number, not his, daily. This phone number has never been registered in my father’s name. I have told them this but they continue to make ********* calls daily. My father has never received any notification in respect of an outstanding debt. * ***** ******* ** ** * *****Business Response
Date: 03/01/2023
January 02, 2023
Better Business Bureau of Mainland B.C.
[email protected]
*** ****** ********
********** ************
***** ********
Dear
Mr. ******,
Thank
you for forwarding the above noted consumer’s concerns. Please note that CBV Collection Services Ltd.
(CBV) takes all such consumer inquires seriously.
I
have reviewed our database for all calls made to the above referenced telephone
number and can confirm that CBV is attempting to contact an ** ********
regarding a matter with ****. I note the
complainant’s telephone number was supplied to CBV by the original creditor as
a contact point for the indebted party. It appears that the indebted party was, or is still, using the complainant’s
with their creditor(s).
I
have updated our file to reflect that we were contacting the incorrect party.
I
trust this meets with your satisfaction. Should you have any questions or concerns, please do not hesitate to
contact the writer directly.
Sincerely,
Mike D*****
Divisional Manager
CBV Collection Services Ltd.
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