Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I check my credit report every few months and now I have a collections on my credit report for $255 from March 1 2022. I have never received a phone call or a letter in the mail or anything at all about oweing money. Guaranteed I don't owe money from that day because my son was born on that day. When I try to contact "cbv collections" I can never get thru to speak to anyone. **** * *** * ******** **** ******* **** * **** ****** ***** ** ****** ***** ** ****** *** **** * ********* ****** **** ***** *** ******** ** ** ***** 
  I would like this removed from my credit report or I will take all the action I can against this company

  

  Business Response

  Date: 19/04/2023

  Thank you for your communication

  To assist our investigation into the consumer's concerns, please provide a copy of the credit report showing the debt details.

  Customer Answer

  Date: 19/04/2023

  
  
  Better Business Bureau:
  
  
  This is what shows on my credit file. No company has anything of me owing money as I have never missed a payment or been late on anything ever.

   

  When will this be removed from my credit report? This is holding me up on getting a mortgage so thanks for ruining things for me and my son looking for a place to live. Very very unprofessional 

  

  Business Response

  Date: 01/05/2023

  Thank you for your communication.

  Based on the information supplied by the complainant I have located several debts associated either with the residential address or variants of the same name.  

  The debt in question was purchased by CBV from the original creditor, ***** **** and is associated to a cheque presented to the original creditor from *********** ****** ****.

  I suggest the complainant contact an agent and make suitable arrangements to repay the debt.

   

   

  Customer Answer

  Date: 01/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: that is not me and have never used ***** **** or presidents choice bank. I only use ******** I will be contacting ******* and all other options to erase this 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this is the second complaint i have made against this Collections agency,. the first one i gave them all the information mailed to me and they claimed they had no file for me and no debt for me. i made a complaint due to the fact that i was contacting their office and being left off the hook while on the phone and could hear people disputing things in the back ground so there was no privacy at all for either parties. this complaint is due to the fact that CBV told me thru here that they don't have my file nor did they send any correspondences yet here we are again with them sending me emails the debt is well over the statue of limitations and i should not be contacted again for this. i tried giving the email address to the company and they would not look me up by email address even though they sent me the email. they refused to talk with me about what was going on without a specialized number which i no longer have. the Credit Karma report i have shows the ***** account closed and account cancelled by credit grantor with derogatory rating. the account with cbv was opened after that and is now showing as open with them as of Aug, 19 2022. i have no money as I'm living off of basic income from the government and as this keeps happening and them reopening the case time and time again its is affecting my credit score. I'm sick and tired of hearing from them as it is affecting my mental well being as well. if i have to go to court then fine. the account was thru ****** Wireless from well before 2018. I've tried calling all today and they only want my name and edp number but cannot look up my account with the email address they contacted me with. i will not acknowledge the debt as i was told it was never in their possession in the first place when i made the original complaint and that i was ok. now months later it has come back around i want no further contact from any agencys and the amount wiped from my record as it has been closed with derogatory 3 years now.

  

  Business Response

  Date: 14/04/2023

  Hi

  Kindly review the response attached.

  Thank you

  Customer Answer

  Date: 14/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently checked my credit report and CBV is trying to collect a fraudulent charge on a credit card I had in 2009. They've **** gaining access to my credit since May 2022.The fraudulent charge has been disputed with the credit card company at that time. I cancelled that credit card (WITH A ZERO BALANCE) right after that disputed charge was rectified.CBV calls me daily with different phone numbers trying to collect an outstanding balance that doesn't exist, and they are not able to provide me any info on the said outstanding balance (if there even is one).A call to CBV proved useless, as I was told to "*** ** *** *** ** *****".Sorry, I don't appreciate that.Complaints to *******, ********** and BBB have been filed. I also did a police report as well.A Cease and Decist letter has been sent to CBV two weeks prior to me writing this complaint on BBB, yet they still call daily with random phone numbers.My lawyers have been informed of this and we will be pursuing legal action on this matter.

  

  Business Response

  Date: 04/04/2023

  Thank you for your communication.

  CBV believes in good faith the debt in question is legitimate, however we note the consumer disputes the debt in question.  CBV has no record of the consumer's Cease and Decist(sic) letter but will action the BBB complaint accordingly.    

  Customer Answer

  Date: 04/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Spare me your "good faith beliefs". Any further communucation on my behalf will be done thru my legal council.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:29/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again CBV is continually harassing me regarding a debt that does not exist.Multiple calls a week. They call and hangup the moment I answer. I attempted contacting them only to continually be hung up on and ignored.CBV has been instructed to cease and desist by my lawyer. They have been instructed to only contact my lawyer.They have been instructed to file and go to court (if they would like to lose and pay me and my lawyers fees).They have been notified numerous times not to contact me They have been notified I do not acknowledge this debt or any other.They have been reported numerous times to the CDAC.2nd filing with the BBB

  

  Business Response

  Date: 06/04/2023

  Hi there,

   Kindly review our response attached.

   

• Initial Complaint

  Date:28/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a debt on my credit report for a ***** mobility account in the amount of $328.00. I have contacted ***** Mobility and they have confirmed the account was sold to CBV Collections in Burnaby. I have tried all the contact phone numbers I can find including the number given to me by ***** and cannot reach anyone. The answering service says the office is now closed. I have attempted to make contact to pay this debt but cannot get through to anyone. CBV calls but no number shows and my phone doesn’t even ring. I just get voice mails saying I need to contact them. I want this removed from my credit report asap

  

  Business Response

  Date: 28/03/2023

  Thank you for your communication.

  We apologize for the difficulties you have experienced in your attempts to reach a collection agent.  Please contact an agent, toll free, at 1.855.528.5378 for assistance.

  Customer Answer

  Date: 30/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Yes this matter has been resolved  I was able to contact the business with the number they provided in their response
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving numerous calls looking for a person who I don't know and I have no idea how or why they have my phone number on their file. I explained over and over again that I do not know the person and to remove my number. I was told my number has been removed this time but I've heard that same ******** before.
  If after 48hrs I still receive calls about this, my next call is to your legal department with my lawyer and I will be filing harassment charges. Enough is enough. *** * ** **** *** **** *** they are looking for a woman. I have had the cell number for 15 years and am currently living in Nova Scotia...something tells me this woman is in Montreal as its the ***** ****** ******* ** ***** ***** ***** calling me just because I kept my 514 area code when i moved.
  Employee I last spoke to was very rude and clearly hasn't been trained properly to do his job.
  The reference number they keep leaving is ***********. * **** **** ** *** **** ******* * **** ** **** **** **** ******** ****** *** * ********* ****** ********** ***********

  

  Business Response

  Date: 14/03/2023

  Thank you for your communication.

  I can confirm that CBV was provided the complainant's telephone number by a third party vendor as a contact for the actual indebted party.  It would appear this person was, or is still, using the complainant's telephone number as a contact point with their creditors.

  I note that the complainant notified our agent on March 8 that we were calling the incorrect party.  The agent correctly updated the account, and no calls have been launched to the complainant since that date.

   

  Customer Answer

  Date: 14/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:24/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018 I had paid a bill with *****, it has already went to collection while I was making the payment. Therefore it still showed up as collection on my credit. They have not sent me a release letter since 2018, I have just noticed this on my credit and it is effecting it greatly. They do not answer emails, phone calls They always say there closed does anyone work here?? This has been cleared since 2018. I need this release letter now. And will be fighting this

  

  Business Response

  Date: 27/02/2023

  February 27, 2023
  
  Better Business Bureau of Mainland ****
  *****************************************
  
  Creditor:                       ***** ******
  Account:                       *********
  EDP#                           **************
  Case:                           ********
  
  Re:                               *************************************
  
  Dear ***************,
  
  Thank you for forwarding the above noted consumers concerns.  Please note that CBV Collection Services Ltd. (CBV) takes all such consumer inquires seriously.
  
  I can confirm that the above mentioned account was listed with CBV by ***** ****** on February 12, 2018.  Our records confirm that the file was paid in full by the complainant on February 20, 2018.
  
  We have confirmed with both ******* and ********** that CBV is not reporting this matter on Ms. ********** personal credit report.  ***** ****** may have reported this on Ms. ********** credit and she will need to contact them directly if there are any issues.  We have advised ***** ****** that this matter has been paid in full and no further action is required by CBV.  Furthermore, a release letter was sent to Ms. ********** email address that she provided as requested.
  
  I trust this meets with your satisfaction.  Should you have any questions or concerns, please do not hesitate to contact the writer directly.
  
  Yours truly,
  
  
  
  *********************
  Divisional Manager
  CBV Collection Services Ltd.

• Initial Complaint

  Date:22/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted company two(2) times by telephone. Both times agent on phone was incredibly rude. I am trying repay a debt from Money mart.Total debt is $1,124.00 (original loan was $1,000.00.)Other recovery companies offered settlements up to 40%. I explained my situation and that I have very limited funds. offered a settlement of $675.00 (40%) Reduction.Rep on phone will not consider anything less than $900.00 asked to speak to supervisor, will not transfer and will not consider any less amount. Representative wants to see sensitive data i.e. pay stubs, bank accounts etc. I will not share my private information with a collection agency and should not be asked to do so.Agent offered a high interest loan in order to pay back $900.00 (Paying a debt with a debt should not be legal or allowed, this is how people end up in collections in the first place.)Agent will not help, will not transfer and is openly rude and offensive. Last call was today 21 Feb 2023.

  

  Business Response

  Date: 27/02/2023

  Please see a response attached 

• Initial Complaint

  Date:15/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cbv collections calls me 3 plus times a day from different numbers and hangs up at all hours of the day. They dont leave messages and have sent me nothing the mail. I have nothing in collections according to my credit report from both ******* and **********. I want the harassment from this company to stop. * ** ** * ****** ****** ****** ******* *** ** *** **** *** ***** ****** **** **** * *** *** **** **** * ***** **** I went through bankruptcy since then and they still do not respect that. These ppl are awful humans that will stop at nothing to ***** someone.

  

  Business Response

  Date: 15/02/2023

  Thank you for your communication.

  I can confirm that CBV Collection Services Ltd. (CBV) is attempting to collect multiple accounts associated with a "*************************" at the complainant's telephone number.  It is possible we are contacting the incorrect party.  to determine if the complainant and the indebted party are the same person, i urge the complainant to contact a collection agent, toll free, at ************** for assistance.

  I note that all communication attempts have been made in accordance with provincial regulations.  Further, there is no limitation on collection agencies attempting to collect aged debt in ****************.  

  Please note collection efforts will continue.

   

   

• Initial Complaint

  Date:07/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** has faxed **** ***** ********* about so called amount owing. We do not owe the amount. We did not even have an account with them at that time. The landlord told us that the company was paying it and then fast forward to 4 years later and now they are trying to collect. We now have CBV collections calling non stop for account number ***********

  

  Business Response

  Date: 08/02/2023

  Thank you for your communication.

  CBV is attempting to contact a *********************** with respect to an outstanding matter.  The complainant's telephone number was supplied by the creditor as a contact point for this person.

  Further, CBV does not have a client "**** ***** *********" and has no idea about the debt referenced in the inquiry.  

  The complainant's number has been updated.