Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with bmo mastercard, I do not have a contract with CBV COLLECTION SERV, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 10/04/2025

  Thank you for your communication.
  
  Please be advised that we are unable to locate any information referencing the individual based on the information provided. We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.

   

  Regards,

  Customer Answer

  Date: 18/04/2025

   
  Complaint: 23178841
  
  I am rejecting this response because: the business did nothing to help resolve this issue. I sent them an email and they didnt respond. This collections item is fraud and needs to be removed asap. I provided them everything they needed but did not hear back. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 22/04/2025

  Thank you for your communication.
  
  Please be advised that we have reviewed the information and have found that the consumer was in contact with our office previously. The consumer offered a pay for deletion for the item on their credit bureau.Unfortunately, *** does not participate in these programs.
  
  Please note the consumer has been advised by our agent that if they are in disagreement with the file, to please file a dispute with one of the major credit reporting agencies. A thorough investigation will need to be conducted by the ************* to determine. We have provided the contact information below.
  
  We do apologize for the inconvenience and appreciate your understanding. Thank you.
  
  Equifax **************
  Trans Union **************
  
  
  
  Regards,

  Customer Answer

  Date: 22/04/2025

   
  Complaint: 23178841
  
  I am rejecting this response because: This is a fraud item 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed for a strangers debt over phone calls every day constantly. I have informed them that I am in fact not who they are looking for and have sent in many emails explaining who I am and for them to cease to talk to me. The company is CBV collections agency located in *******, ******* and their phone number is **************.

  

  Business Response

  Date: 10/04/2025

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.

  Additionally, we had received communication from the individual on April 8th requesting for no more contact and was actioned on the same day. We have removed the individuals phone number from our system to prevent outbound calls.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.
  
  We can be reached directly at *************************************************************************************
  
  
  Thank you & Regards,

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been more than a month that I had sent *** a debt validation letter requesting them to provide me with a proof that the 2 collection account debts that they have placed on my credit report actually belong to me (I have attached that letter below). However, *** has failed to respond to my letter. My mail was sent as registered mail through *********** and it tracking number was - RN874830041CA and it was delivered on 20th February. The alleged collections accounts in question are - I- Claim no - ***********, Original creditor - CBV PURCHASR ************* *** HORTONS, Original Account no - ****************, Balance - $518.96 ii- File number - ***********, Original Creditor - Fido, Original Account - *********, Balance: $495.25 AS CBV has failed to reply to my request and provide me with any proof that the alleged debt belongs to me, I request that *** not only remove these alleged collections of my credit report, but also compensate me for the damage they have inflicted on my credit score for many months now. I will file a dispute with the credit bureau and highlight their non-compliance with consumer protection laws. It has infringed on my consumer rights and is not even responding to my mails with any answer which shows they clearly don't have any proof that the debt belongs to me and have failed to show me what they say I owe them is for. I will send them a separate mail in this regards and I hope they finally respond to my requests as they aren't concerned with the plight of consumers it seems leaving me with no other option than taking a legal route.

  

  Business Response

  Date: 09/04/2025

  Thank you for your communication.
  
  We deeply apologize for your experience with us and do take consumer concerns seriously.
  
  Please be advised that we have reviewed the information and do see that the consumer had requested for supporting documentation in regards to the files. Kindly note that we had reached out to the original creditors and were able to obtain the information. The documents were mailed to the consumer on March 12th to the mailing address on file. If the consumer has not received, we do recommend that the consumer contact us directly.
  
  Additionally, if the consumer truly disagrees with the files, we do recommend that the consumer file a dispute with the major credit reporting agencies. An investigation would need to be conducted to determine validity of the information. We have provided the contact numbers to the credit reporting agencies below in addition to our contact email as well.
  
  Once again, we apologize for any inconvenience that may have been caused as we strive to deliver service first to all of our consumers.
  
  Thank you for your patience and understanding.
  
  Credit Reporting Agencies:
  Equifax **************
  TransUnion **************
  
  CBV Email:
  *************************************************************************************
  
  
  Regards,

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my spouse started receiving threatening letters and calls from this company starting back in 2021, over a ***** account that is a complete fake. they are trying to collect on "behlaf" of ****** and neither my spouse nor myself have EVER had an account with ****** she has blocked calls, and i guess in doing so they have now reformed to contacting me.. i have never had a ***** account and neither my wife or myself are in any way liable for the scam they are trying to pull. ***** account in question when contacting ***** directly has never existed...when i contacted *** directly on the phone they hung up on me when i requested the original creditor bill with my or my spouses name on it. which legally they have to provide within one business week. demands for payment keep showing up in the mail now to both her and in my name.. however nothing on either of our credit reports concerning this account.... just another ********** company trying to take advantage of people who are not educated enough to know better.

  Customer Answer

  Date: 02/04/2025

  i am the husband..

  

  Business Response

  Date: 07/04/2025

  Thank you for your communication.

  Please be advised that the information was outsourced to one of our vendors to be handled on our behalf. We have corresponded with our vendor and have advised that calls are to discontinue. 

  We do apologize for any inconvenience. Thank you.

   

  Regards,

  Customer Answer

  Date: 18/04/2025

   
  Complaint: 23147588
  
  I am rejecting this response; pushing the blame to a 3rd party outsource is no excuse for the frustrations, financial burden to speak with a lawyer, and arguments between my spouse and myself that this has caused.
  
  How many other people getting scammed into paying a fake account because of the threatening letters or the absurdly rude and aggressive tactics your call center employees use? it is simply a joke, in the manner this business is run. Prey on the uneducated to scam them out of monies they probably don't have to begin with, falsifying account numbers to make them think they actually owe you.
  
  Sincerely,
  
  *. ******

  

  Business Response

  Date: 22/04/2025

  Thank you for your communication.
  
  Please note that *** or any of our outsourced vendors are not in the business to falsify anyones information. We are hired on behalf of the original creditor to assist consumers with delinquent/overdue accounts and provide solutions. Please be advised that the consumer can contact the original creditor for further information or seeking to file a dispute.
  
  As previously communicated, our outsourced vendor has advised that calls have been discontinued. *** considers this matter closed.
  
  We appreciate your patience and apologize again for any inconvenience.Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 22/04/2025

   
  Complaint: 23147588
  
  I am rejecting this response because you are just re-stating a response you had given before. if you look back on my original post, you'd see the account in question NEVER existed with ****** and that my spouse OR myself have never held an account with ***** to top that off. you then jumped to blaming a third party outsource, and are now turning full circle, trying to implicate that i am in the wrong..... your company needs to be investigated for fraud, and theft of innocent peoples monies by giving fake account numbers. the rudeness and aggressive scare tactics your company, or outsourced ***** companies use is appalling..
  
  Sincerely,
  
  *. ******

  

  Business Response

  Date: 23/04/2025

  Thank you for your communication.
  
  Please be advised that *** does not have the ability to create accounts and is only hired on behalf of its original creditor as a solution provider. The information that *** would have received referencing the consumer would have been derived from ****** If the consumer truly believes that the file does not belong to them, then we strongly advise that the consumer contact the original creditor and advise that a ***** file was opened without their knowledge and believes that they are a victim of fraud. Additionally, the consumer can also file a police report and advise that they believe they are a victim of fraud. The consumer should also provide any supporting documentation referencing their claim to the original creditor/police department. A thorough investigation would need to be done to determine.
  
  We have provided the consumer the next steps to handle. As of this time, *** considers this matter closed.
  
  Once again, we apologize for any inconvenience this may have caused.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 24/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. ***** still has no record of this account AT ALL, and said it may be a phishing/scam attack. i will go to the police with information provided and see where it goes from there.
  
  Sincerely,
  
  *. ******

• Initial Complaint

  Date:27/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people will NOT leave me alone. They are calling family I havent had contact with in 10+ years, they claim I owe ***** $2000 which is impossible. I do not owe anyone anything. Also they mentioned it was from 2014 but couldnt provide any documents until I gave them a bunch of personal information. They need to STOP calling ************ this is a family member whom I have no contact with till now. I DONT OWE ***** and I am refusing this fake debt. Leave me alone before I file a cease and desist.

  

  Business Response

  Date: 01/04/2025

  Thank you for your communication.
  
  Please be advised that we have removed the phone numbers on the file to refrain outbound calls from taking place. We are hired on behalf of the original creditor to service consumers with overdue and delinquent files and present solutions to come to an amicable resolution.
  
  We do suggest that if the consumer is in disagreement with the file, to contact the original creditor and file a dispute. Additionally,the consumer can also file a dispute with the credit bureau to have an investigation conducted on their end to determine. We have provided their contact numbers below.
  
  We do apologize for any inconvenience and appreciate the consumers patience and understanding.
  
  Equifax **************
  TransUnion *************
  
  
  Thank you & Regards,

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 23121817
  
  I am rejecting this response because: they are STILL calling. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 03/04/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being directly dialed to the indicated phone number. At this point in time, we do recommend that if another call is received, please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been potentially forwarded to your line.
  
  In the event if you answer the call and there is a live person on the line, you may also request the agent to provide you the phone number they are intending to call. In addition, you can request to speak with a Manager shall you receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience.Thank you.

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:25/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep contacting me telling me they are looking for someone named ******, which I have explained numerous times that nobody by that name has had my number in over 5 years and to stop contacting me... Then won't listen and keep calling me despite them having the wrong person.

  

  Business Response

  Date: 25/03/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information provided and do not see any previous communication from the individual that the phone number ending 7473 is a wrong number.
  
  However, we have honoured the individuals request and have removed the phone number to prevent outbound calls.
  
  We thank you for your patience and apologize for any inconvenience.
  
  
  
  
  Regards,

  Customer Answer

  Date: 25/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though I have been calls to them stating that they had the wrong person numerous times. I'm glad that the harrassment will finally end.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:17/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************, I do not have a contract with CBV COLLECTION SERV., they did not provide me with the origincal contract as I requested.

  

  Business Response

  Date: 20/03/2025

  Thank you for your communication.
  
  Please be advised that we have reviewed the information provided and have searched our data base. At this point in time, we do not have any outstanding matters for this consumer. We do request that the consumer confirm their source indicating an outstanding matter with CBV Collection Services Ltd.
  
  We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 20/03/2025

   
  Complaint: 23076069
  
  I am rejecting this response because:
  Picture of account attached 
  Sincerely,
  
  ******* Yossofzai

  

  Business Response

  Date: 20/03/2025

  Thank you for your communication.
  
  Please note for the print screen provided, the file was already previously settled with the consumer in June 2021.
  
  Kindly be advised that the file was settled in full and collection items are not removed from consumers credit reports. They are updated to reflect the status, which in this case is settled in full and appearing correctly. The file would reflect closed and settled.
  
  Additionally, if the consumer seeks information in regards to their credit reporting, we would suggest that the consumer contact one of the major credit reporting agencies for more information. We have provided their contact numbers below.
  
  We do apologize for any inconvenience. Thank you.
  
  Equifax **************
  TransUnion *************
  
  
  Regards,

• Initial Complaint

  Date:17/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i am not liable for this debt to winnipeg parking authority and i do not have contract with *************. They did not provide me with original contract as i requested

  

  Business Response

  Date: 20/03/2025

  Thank you for your communication.
  
  Please note that we are unable to locate any information referencing the individual based on the customer information provided. We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with CITY OF ***********, i did not have a contract with *** COLL SVCS, They did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/03/2025

  Thank you for your communication.
  
  Please be advised that we are unable to locate any information referencing the individual based on the information provided. We would like the opportunity to further review with the individual intended and achieving an amicable resolution.  Kindly note that you can contact us via phone to speak with a live agent at ************** or by email - *************************************************************************************
  We apologize for any inconvenience caused and look forward to hearing from you. Thank you.

   

   

  Regards,

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23032800
  
  I am rejecting this response because:

  I do not have a contract with them and I request that they send me the original contract between me and them if that one ever exists. 
  since it doesnt so I demand this to be removed from my credit report immediately.
  
  Sincerely,
  
  ****** ***** ******

  

  Business Response

  Date: 10/03/2025

  Thank you for your communication.
  
  Please note as previously communicated, based on the information provided of the consumer, we are unable to locate any information within our database. Kindly be advised that CBV Collection Services Ltd. is a third party agency that works on behalf of the original creditor to assist consumers in resolving delinquent and overdue accounts. As we are a third party agency, there would not be an agreement with us and the consumer. The agreement would be with the original creditor and the consumer. 
  
  We strongly recommend at this time, if the consumer believes that there is an item they disagree with, to kindly file a dispute with one of the major credit reporting agencies. An investigation will need to be conducted to determine validity of the consumers claim. We have provided the phone numbers below for the credit reporting agencies. We do appreciate the consumers patience and apologize for any inconvenience that may have been caused. Thank you.
  
  
  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:25/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************. I do not have a contract with **************, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 26/02/2025

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.
  
  We can be reached directly at *************************************************************************************

   

  Thank you & Regards,