Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV Collection Services LTD. I do not have a contract with CBV Collection Services LTD. they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 26/02/2025

  Thank you for your communication.
  
  Please note that we are unable to locate the complainant with the information provided. Kindly confirm if the individual may have an alternate name, mailing address, phone number. Also, please advise the complainant that we can also be contacted directly at *************************************************************************************
  
  We will be more than happy to assist and do apologize for any inconvenience.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps harassing me on a daily basis in an attempt to trick me into paying them for a 2015 credit card debt that they've recently purchased. The debt is past the statute of limitations and has already been removed from my Equifax credit report many years ago. I refuse to answer their calls as they will most likely try to reopen the debt by claiming that I willingly discussed a new agreement with them which I have not, and will not, do.

  

  Business Response

  Date: 05/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information and while the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts. Kindly be advised that we are hired on behalf of the original creditor to assist consumers with overdue and delinquent files.
  
  Please note that the consumers file is currently outsourced and we have requested for them to cease & desist activity as per the consumers request.
  
  If there are any future requests, kindly send us an email at ************************************************************************************* and we will be more than happy to assist.
  
  We do apologize for the inconvenience and appreciate your patience and understanding. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:03/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving calls from ********** asking to speak to *******, who hasn't been with the company since January, 2023. This is the second complaint I've submitted for this. This is a work number that is being called and has no affiliation with *******, and continued calling of this number will not result in getting the money owed.

  

  Business Response

  Date: 04/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being dialed to the indicated phone number.Kindly be advised if it is our company, that the call is not intended for the complainant. However, it does seem that there could be a possibility that we could be dialing a number that is forwarded to the complainant's line which is no fault of theirs or ours. At this point in time, we do recommend that if another call is received,please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been forwarded to their line.
  
  In the event if they answer the call and there is a live person on the line, they may also request the agent to provide their phone number they are intending to call. In addition, they can request to speak with a Manager shall they receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience.Thank you.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 22891713
  
  I have additional information that may be of use. The number calling is **************, previously from ************** and it is dialing into number ***********************. I have also attached photos of the missed call log from the phone that is being called, from Oct. 2024 to yesterday, Feb. 3rd, 2025, when the last call was received.
  
  Sincerely,
  
  *** *********

  

  Business Response

  Date: 05/02/2025

  Hello,
  
  We appreciate your communication.
  
  Thank you for providing the indicated phone number. At this point in time, we have removed the phone number from our system to prevent outbound calls. Please be advised that our system updates daily accordingly and in the future if anyone has listed the indicated phone number as a contact,calls may be received.
  
  In the future if another call is received, kindly send us an email at ******************************************************* and we will be more than happy to assist.
  
  We do apologize for any inconvenience. Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:31/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received another robo call for ***** ************** with ref# **********. ***** no longer works here, and we would like these robo calls to stop. We are getting at least 3 calls a day, this is becoming very frustrating, as these are business numbers and these employee's have been gone from the company at least 5 *********** #'s being called ************ and ************ I have spoken with numerous agents over the last 6 months, and this has not been resolved.Please respond to this email asap with a confirmation this request has been taken care of.Thank you, and I look forward to see an end to these calls.

  

  Business Response

  Date: 03/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed our data bases and have not found that any outbound calls are being dialed to the below phone numbers.Kindly be advised if it is our company, that the call is not intended for the complainant. However, it does seem that there could be a possibility that we could be dialing a number that is forwarded to you which is no fault of theirs or ours. At this point in time, we do recommend that if another call is received, to please take note of the date and time. We will require at least 4 days of call log information to be able to investigate the original phone number that has been forwarded to their line. With the large volume of outbound calls taking place, we are unable to determine at this time which would be the precise phone number being dialed.
  
  In the event if the complainant answers the call and there is a live person on the line, you may also request the agent to provide you the phone number they are intending to call. In addition, they can request to speak with a Manager shall they receive another call and provide the Manager all the details so we can further review and resolve. We do apologize for any inconvenience. Thank you.

   

  Regards,

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 22883705
  
  

  

  Business Response

  Date: 07/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed our system with the phone numbers provided - ************ and ************ and do not see these numbers in our system.  Kindly confirm these are the correct phone numbers being called.
  
  As previously communicated, if the phone numbers above are receiving calls, it is very possible that the original number(s) being called are being forwarded to the above. We would require a call log of at least 4 days with the date and time the calls were received to be able to further investigate as many calls take place simultaneously to our consumers.
  
  We apologize for any inconvenience and appreciate your understanding.Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 22883705
  
  I am rejecting this response because:

  Those phone numbers are the correct ones.  We had another call Feb-***** at 12h38 for ***** to call back ************** with ref # **********. Please verify client file, and see what business numbers are associated within. This will bring the number of calls to 3 this week, that I have kept track.  But there are calls every single day of the week.

  These calls are consent everyday, and we are not able to speak with anyone.  This has become very time consuming, and we look forward for these calls to stop.

  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/02/2025

  Thank you for your communication.
  
  Please be advised that we will review the provided reference numbers and will remove any business numbers if associated.
  
  Kindly note that if another call is received, the complainant may contact us at ******************************************************* and we will be more than happy to assist.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:30/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Must of bin tell this place I don't remember a *** and I don't owe anyone and to only contact me by letter mail not by my family rooms tv email and by my family computer email I have said it over and over many years I do not owe anyone anything and if I do send it by mail to review . They have threaten me called over and over all hours emailed my personal info as a first nations family we want to me left alone I am being told there is many accounts we'll since 2012 having 7 brain surgery I cannot remember but I can sure all h*** be harassed cursed at and not my info displayed on a TV and a email....I do not owe anyone anything leave me alone please send a letter stop calling my phones my wife my brother send a letter and if I recall a *** I will take responsibility but I do not owe anyone anything ...If need be take me to court let a judge decide it he will take from my 1419 monthly Income with 3 children for a *** I do not owe .... this is a formal cease and desist public

  

  Business Response

  Date: 05/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed the information and if the consumer is in disagreement with the file, the consumer may file a dispute with one of the major credit reporting agencies, ******* or ********** and/or with the original creditor. Kindly be advised that we are hired on behalf of the original creditor to assist consumers with overdue and delinquent files.
  
  Kindly be advised that the consumers file is currently outsourced and we have requested for them to cease & desist activity as per the consumers request.
  
  If there are any future requests, kindly send us an email at ******************************************************* and we will be more than happy to assist.
  
  We do apologize for the inconvenience and appreciate your patience and understanding. Thank you.
  
  
  Regards,

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  But please be advised that i did tell you people it is outsourced to please stop calling me to get a last year to get inidan man wiht have accent telling me f*** you u I won't stop calling pay your debt and then he proceed to call me over and over about 15 times in a row I have the phone records. if I am contact by *** or anyone sourced by them I will be filing at the human rights tribunal or whatever other agency needed to take action on your company 

   

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:29/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***. I do not have a contract with CBV Collections. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 31/01/2025

  Thank you for your communication.
  
  We do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

  Customer Answer

  Date: 31/01/2025

   
  Complaint: 22871367
  
  I am rejecting this response because: I have reached out to ******* and was notified to reach out to *** directly. I have already tried this and they refused to validate the debt.
  
  Sincerely,
  
  Karim Dadollahi-sarab

  

  Business Response

  Date: 07/02/2025

  Thank you for your communication.
  
  Please note that we have reached out to the original creditor to provide the consumer supporting documentation to validate the file.Currently, the file is with our outsourced agency and they will be contacting the consumer to further handle.
  
  We appreciate the consumers patience and understanding as we work to resolve. Thank you.
  
  
  
  Regards,

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 22871367
  
  I am rejecting this response because: No such validation was shown to me.
  
  Sincerely,
  
  Karim Dadollahi-sarab

  

  Business Response

  Date: 10/02/2025

  Thank you for your communication.

  Please note that the individual will need to reach out to the original creditor to propose their situation as directed. At this point in time, the original creditor is aware of the situation and an investigation will need to be conducted by the original creditor to determine further. 

  Also, we can suggest that if the complainant truly believes they are not the intended individual, they may also file a police report and present this information to the original creditor to assist the process.

  CBV Collection Services Ltd. would be unable to determine if the individual is the intended party and strongly urge the consumer to follow the appropriate steps outlined by the original creditor.

  With regards to the reasons listed above, *** considers this matter closed.

   

  Thank you & Regards,

   

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 22871367
  
  I am rejecting this response because: I believe the debt has been sold to CBV collections, so contacting the original creditor will have no use.
  
  Sincerely,
  
  Karim Dadollahi-sarab

• Initial Complaint

  Date:27/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with county of grey. I do not have a contract with CBV collection services, they did not provide me with the original contract as I requested. They also are looking for **************** while I am Deya'eddin ***** ********

  

  Business Response

  Date: 27/01/2025

  Thank you for your communication.
  
  Please be advised that the complainant had reached out to our agency on January 24th, 2025 and advised that they would be contacting the original creditor to confirm information details.  Kindly note that CBV Collection Services Ltd.would be hired on behalf of the original creditor as a third party agency to assist consumers with overdue and delinquent payments.
  
  At this point in time, we would suggest that the individual seek information from the original creditor to confirm validation. In addition,the individual may also file a dispute with one of the major credit reporting agencies. The credit reporting agency would need to conduct an investigation in regards to the situation confirm validation. We have provided their contact details below and do apologize for any inconvenience. Thank you.
  
  
  Equifax **************
  TransUnion *************
  
  
  
  Regards,

  Customer Answer

  Date: 30/01/2025

   
  Complaint: 22854917
  
  I am rejecting this response because: CBV collection put another persons collection matter under my name. I request it removed off my credit bureau. 
  
  Sincerely,
  
  Deya'***** ********

  

  Business Response

  Date: 06/02/2025

  Thank you for your communication.
  
  We appreciate you reaching out to us and understand your concerns. Please be advised that we have reached out to the original creditor in regards to the situation. The original creditor has advised that the proper spelling of name was issued and the defendant requested for a court date.
  
  The defendant was present in court and a resolution was made on record. The original creditor has advised that if the complainant is in disagreement with the file, they will need to file an appeal accordingly with the original creditor.
  
  With this information, we strongly suggest that the complainant schedule for an appeal and present their information to support their claim. CBV Collection Services Ltd. is only a third party and has been hired on behalf of the original creditor to work with consumers providing service to assist resolving overdue and delinquent accounts.
  
  We do apologize for any inconvenience and hope that the individual is able to resolve.  Thank you for your patience and understanding.
  
  
  Regards,

• Initial Complaint

  Date:14/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, There are 2 issues.I was sent a threatening letter from this Legal firm called *** in that letter the party that signed this letter also seems to work for *** as the phone# are the same as the letter I received from ***. (Attached both)When I called this TPH which I found their phone # via search and not indicated on this letter, they did not know who this person was, also they had said they cant find this file and it is not with them. (I have a voice message from them saved) I called CBV asking why they sent this letter out when my account is with them and a monthly agreement payment plan was put in place in November 2024. They did not apologize or acknowledge this letter they didnt seem to even know anything about this!I do not appreciate and I was very upset on how they conducted this matter.I want *** to send via my EMAIL that this was a mistake and this letter from TPH is **************** brings me to my 2nd issue.I have asked numerous times an acknowledgment Email of the Monthly payment plan put in place. They refuse to send me anything and just make excuses! They do say this monthly plan is put on my account and they have acknowledged this to me verbally but I would like this in writing. Also I have asked for Statements so I know what my balance is still owing, on a monthly basis. She said we can only send this every 3 months. I find that hard to believe! I would please like your help for *** to send me ..1- A letter stating this so called legal Document is ************ 2- an acknowledgment of this monthly agreement in writing 3- statements sent on a month basis All 3 to be sent via my email address which they do have.Thank you.

  

  Business Response

  Date: 16/01/2025

  Thank you for sending the below communication.

  We do take all customer complaints and concerns seriously and would like to extend our deepest apologies for any inconvenience that may have been caused.

  
  Please be advised that we have reviewed the information and the file for the consumer. We have found that with reference to the letter that the consumer has received, this is a standard letter that is sent to offer a settlement solution to our consumers. The company that is indicated on the letter is outsourced to send those types of general letters to offer a settlement.
  
  Kindly note, with regards to the original creditor, we do not have a specific letter to be sent to consumers monthly to outline a payment arrangement. However, we can send a balance letter and a separate email to the consumer to confirm in the body of the email the arrangements that have been made.
  
  In addition, please be advised that the consumer has been in communication with one of our agents servicing the consumer up to yesterday,January 15th, 2025. The consumer had requested for their phone number ending 7270 to be removed. We have honored the consumers request and have removed the phone number to prevent outbound calls.
  
  Please also be advised that the consumer is scheduled to make a payment for this week, and we will wait for that payment to post to the file. Once the payment has posted, we can send the consumer their balance letter and email confirmation of arrangement.
  
  Thank you for your patience and understanding and we do apologize for any confusion or inconvenience. 

  Customer Answer

  Date: 17/01/2025

   
  Complaint: 22809521
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** Brignaud

  Customer Answer

  Date: 17/01/2025

   
  Complaint: 22809521
  
  I am rejecting this response because:

   

  They are not acknowledging this Legal Letter from ***, which they say they outsource I dont find that as standard practice when an arrangement has been previously made well before receiving that letter! That was very upsetting to me.  I have included the 2 different letters in my original complaint, their standard letter direct from ***, and this threatening letter I received from *** Legal via email only.

  
  

  Also when I did speak with CBV this week I did ask them to send me my balance, she said they already sent an email on January 15th. When I said no you didnt she brushed it off! 

  They did not send me anything.

  So I have no confidence they will send these emails.

  
  

  I do not want this matter closed until I have received the 2 emails in writing acknowledging

  1- The *** Legal services letter received via email  is stated NULL & VOID(attached on original complaint)

  2-My balance - this standard letter (payment has been sent) & in writing of the payment arrangement made as they said they will do so in the body of the email as stated on their previous response.

  
  

  I will confirm back once these 2 emails are sent.

  Thank you.

  
  

  Sincerely,

  
  

  ******** Brignaud

  
  
  Sincerely,
  
  ******** Brignaud

  Customer Answer

  Date: 29/01/2025

   
  Complaint: 22809521
  
  I am rejecting this response because:

  I have repeatedly asked them to send these emails, which they have said they would in their 1st and only response (after my payment). They have received this payment and it was confirmed with my call to them last week.  

  They keep sending the same document over and over-received 4x already (attached) which also states to make arrangements for payments.This was already acknowledged and done with them!

  This is NOT what they said they would write in the email to me as noted in their response!

  Also noting that this number I had asked them to remove has no bearing on my initial complaint.  I dont appreciate how they try to make it seem they are sorry for their inconvenience!

  When in fact they are NOT SENDING what was requested and acknowledged by them in their response!!

  This complaint will not be closed UNTIL they send these correct emails.

  
  Sincerely,
  
  ******** Brignaud

  

  Business Response

  Date: 07/02/2025

  Thank you for your communication.
  
  Please be advised that we have provided several emails to assist in satisfying the consumers request. We have sent an email outlining the arrangement along with a statement letter reflecting the payment that was made.
  
  The consumer is expecting a statement letter every month and a signed contract indicating monthly arrangements. It has been explained to the consumer that we are not a banking or financial institution and do not practice this type of service as we are a third party collection agency. Collection agencies and banking institutions operate differently. We are unable to provide a contract of arrangements and statements are provided only upon request.
  
  The consumer may reach out to us directly at ******************************************************* and we will be more than happy to assist.
  
  We apologize for any inconvenience. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:13/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************, I do not have any written contract with ********************, I asked them multiple times for providing me a contract which states they can pass on the debt to a debt collecting agency but, I have not been provided with that original contract as requested. I firmly believe without my permission my details have been sold to a third party collection agency for lesser than the amount of original debt.

  

  Business Response

  Date: 24/01/2025

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

   

  Thank you & Regards,

   

• Initial Complaint

  Date:09/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been continuously harassed by *** for a year now, calling not only me but my elderly parents also for a debt I don't even remember, nor do I see on my credit report. When I speak with them I am spoken to as an idiot, yelled at and treated terribly. I deal with and am heavily medicated for depression and anxiety and they somehow tricked me into accepting this debt and making a payment plan. They suckered me out of $150 until my bank flagged and closed my account for fraud alert. The only difference on my bank account was this one payment to cbv collections. I am a disabled single mom, and barely make ends meet. I don't know why I let him bully me into accepting this. They are incredibly unprofessional, even verbally threatened the law and court with me over the phone. I then filed a complaint via their web page about how I was treated and received an email asking me for more personal information such as my birth date, address and phone numbers of both myself and my parents. I refuse to accept this as a legit debt as I have no recollection of it, nor do I see it in my report. An online bully just pushed my mentally ill self to do this. I am sickened by the lack of professionalism,and how they treat a person. Even if they "take me to court" as he said, I have no money, especially for a debt I see no proof of. They need to leave me and my elderly parents alone, this is unacceptable.

  

  Business Response

  Date: 04/02/2025

  Thank you for your communication.
  
  Please note that we have reviewed the calls referencing the file and have found that the consumer was not in agreement with our collection agent. The consumer did agree to a $150 payment plan and then also claimed that our communication was a scam due to the consumer was unable to locate the information on their credit bureau.
  
  Kindly note that if the complainant did attempt to reach our company via our company portal, we would be requesting that the individual complete a right party verification process. This process is put in place to protect the consumer and CBV Collection Services Ltd. to ensure that we are not communicating with any unauthorized third parties and/or scammers. Also, to maintain in line with legislative requirements. **** standard is to communicate with individuals displaying integrity and to maintain with respect concerning business ethics for an individuals privacy and personal information. If *** is unable to determine if an individual is the correct party, we would not be able to proceed forward.
  
  The consumer did request for their parents phone number to be removed. We requested to obtain the phone number of the consumers parents so that we could remove it from our system. However, the consumer refused to provide. We have reviewed the calls and could not locate any calls with reference to the consumers claims. We also did find that our agent displayed professionalism and positive tone and manner. At this point in time, all phone number(s) associated to the file have been removed to prevent further outbound calls.
  
  We do take customer complaints very seriously and are always open to feedback to ensure that we provide a smooth, friendly and pleasant customer experience.
  
  As for the reasons explained above, *** considers this matter closed. Thank you for your understanding and patience and we do apologize for any inconvenience. Thank you.
  
  
  Regards,

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****