Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have a credit card debt that was taken over by CBV Collections. I paid the outstanding balance, however, when I try to contact *** to advise them of my payment, no phone calls go through, emails get sent back and I have no way of getting in touch with anyone. They have placed a hold on one of my other credit cards so I'm unable to use it. I need this resolved ASAP.

  

  Business Response

  Date: 15/01/2025

  Hello,

  
  Thank you for your communication. Please be advised that at the time of when this complaint was entered, our system was down and we were not able to view/process any files. 

  Kindly, if the consumer can please contact us at either ************** to speak with a live agent, or can send us an email to - *************************************************************************************we will be more than happy to assist.

  We appreciate the consumer's understanding, patience and cooperation.

   

  Thank you & Regards,

   

• Initial Complaint

  Date:28/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting calls from this place saying I owe reliance money. I paid reliance last year in Oct 2023. I do not owe any money and its now on my credit report!!!!

  

  Business Response

  Date: 27/12/2024

  Thank you for your communication and we do apologize for the delay.
  
  Please be advised that we have reviewed the information and have forwarded an inquiry to the original creditor to confirm the consumers claim. We have received documentation from the individual that we had requested to further our investigation. At this point in time, we have removed the file to refrain any outbound calls. We do apologize for any inconvenience.
  
  
  Thank you & Regards,
  

• Initial Complaint

  Date:28/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving incessant phone calls for months from an unknown numbers with area code 416. The Canada 411 reverse call system fails to provide any useful information. They are a mixture of cellphone and landline numbers. Due to a high frequency of scam calls in the past, I often dont answer calls from unfamiliar numbers. However, because they call so persistently, I finally answered one. But heard only the screech of an attempted fax from ************. Another of the annoying repeated calls comes from *************). I called the number tonight and got a womans voice thanking me for calling what sounds like CBD (??) collections. Im not quite sure if shes saying CBD or CBV or CDV or what. I dont have any outstanding bills and have never heard of this company. Sometimes the calls come early in the morning, sometimes in the evening or anytime throughout the day. But whats more, another two of the numbers calling me ************, and ************, when I dialed them tonight the *same ladys recorded voice comes on with the same message*, thanking me for calling CBV Collections and asking me to please hold while they transfer me to an agent! Its rare for a weekday to go by without receiving one two or more calls from any combination of those numbers and its not only annoying but very disruptive to my life.

  Customer Answer

  Date: 29/11/2024

  I want no further contact from the business 

  

  Business Response

  Date: 29/11/2024

  Thank you for your communication.

  Please note that we have reviewed the information and do not see that the phone number ending 2070 has been dialed by our office. Kindly have the individual confirm the phone number so we are able to further review. Thank you.

   

  Regards,

• Initial Complaint

  Date:25/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt with fido. I have never had an account with fido, received any billing, or utilized fido services. I do not have a contractual agreement with ****.

  

  Business Response

  Date: 27/11/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

   

  Regards,

  Customer Answer

  Date: 28/11/2024

   
  Complaint: 22601912
  
  I am rejecting this response because:
  

  I have never been contacted by an agent or received any letter or email regarding the collection CBV Fido that is in my credit report. I have called CBV collections multiple times during listed business hours in an attempt to make corrections on my credit report. There was no operator present to receive the call. I have no case number in regards to the collections. The only detail I can access is the $380 amount from CBV Fido through my credit report.

  I recall going into Loblaw Superstore at the ********* Kiosk to get a mobile deal with PC points, however the transaction did not go through. There was no exchange of goods or services and I had left without securing a new mobile plan.

  Based on Ontario contractual law, there needs to be 3 requirements for a binding contract: 1) offer 2) acceptance and 3) Consideration. I have never used Fido services nor received any goods from Fido. In this case, there is no consideration as there were no goods or services provided. I have not received any invoices or notifications in regards to Fido. I have also spoken to an agent to Fido and they were unable to find any accounts under my name, or other personal information. 

  I am in the process of closing on a house and working on a mortgage, this debt is invalid. Please remove this from my credit report ASAP. I have consulted my lawyer, and if this cannot be done in a timely manner, I will pay for it to secure my mortgage and sue for economic duress after. 

  Sincerely,
  
  Atalanta Ho

• Initial Complaint

  Date:20/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are harassing me with automated/Ai calls, claiming that I owe $200 and some odd dollars to settle a debt to ******. I do not currently have any ****** products or services - nor have I had any in the past almost *********************************************************************** order to resolve/settle the matter, it puts me into a seemingly infinite hold, repeating "thank you for your patience, a live agent will be with you shortly" every 20 seconds or so, accompanied by classic background music. I have waited patiently for nearly an hour on two occasions, but no one every picks up the call. No reference number is given for the account or debt. I just want the fraudulent calls to stop.

  

  Business Response

  Date: 21/11/2024

  Thank you for your communication.
  
  Please note that we have reviewed the information and have removed the consumers phone number to refrain outbound calls taking place.
  
  We do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies Transunion or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below.
  
  The consumer is also able to reach us by email as well - ************************************************************************************* and we will be more than happy to assist.
  
  We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************
  
  
  
  Regards,

  Customer Answer

  Date: 22/11/2024

   
  Complaint: 22583574
  
  While I appreciate and accept the partial resolution of removing my name and number from the *** Collections outbound call list, I have zero information regarding the debt that they claim belongs to me. All I know is what the Ai phone message relayed... That it stems from an apparent debt with ***************************, and that the amount is two hundred-something dollars and change.

  I don't know the exact amount of the alleged debt... I don't now the date of the charge(s)... I don't have any idea of what such a charge could relate to or stem from... I don't have any invoice number, statement or account info (either from *** Collections or ***************************) with which to reference the alleged debt in any inquiry or dispute with Equifax or **********. All of these details could have been relayed to me if a *** Collections agent had simply answered the call in the (nearly) 2 hours I spent on hold in their system.

  As I already mentioned, other than a *********** device and current subscription to SportsNet Plus streaming service (both of which are up-to-date), I do NOT subscribe to, nor have purchased any other product or service from **************************** 

  I feel that the onus is on *** Collections to rectify any error furnished to them by partner ***************. However, if *** Collections is unwilling or unable to resolve this error with Equifax or ********** directly (on my behalf), then I would require a detailed statement of the alleged charges, including amount, date, invoice number, account number, and any/all other pertinent details in order to successfully resolve any dispute directly with the Credit Bureau(s).

  I look forward to a response with either a detailed statement or satisfactory resolution.

  Sincerely,
  
  **** ********

  

  Business Response

  Date: 27/11/2024

  Thank you for your communication.
  
  Please be advised that we do understand your concerns and will like to resolve this with you amicably. We would need the original creditor to confirm validation of the file. At this point in time, we are reaching out to the original creditor and requesting them to provide supporting documentation in regards to the file.
  
  We do appreciate your patience and understanding as we work to resolve. We will provide an update to the consumer as soon as we are able.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:13/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there CBV is a collection agency. I do have debt and understand why they may call. However I recieve approx 5-10 calls in a day from phone number ************. Maybe even more. They do not leave a message but leave a blank message filling up my answering machine leaving no room for messages from anyone else. I have a panic disorder and have missed calls from my ** because there was no room from them to leave a message. This to me seems excessive and bordering harrassment. They can contact me by mail or phone a reasonble amount of times and leave voicemails. This is too much and something has to be done about it. This is not fair. I realize I owe money but this is not an ethical way to obtain it. I have blocked there number but they get through to my voicemail. I need a resolution for this as it is causing me undue hardship and stress that I do not need in my life. Please look into this and do what you can to fix this.

  

  Business Response

  Date: 14/11/2024

  Thank you for your communication.
  
  Please note that we have removed the consumers phone number identified to refrain outbound calls from taking place. We do recommend that the consumer contact us to come to an amicable solution. We apologize for any inconvenience that may have been caused.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 14/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being contacted relentlessly by an agent who says they work for CBV Collections and I do not have a debt owing. The agent is calling upwards of twice per day and leaving threatening and harassing voicemails - saying they will contact my employer (which is illegal) and my other creditors (also illegal). I have recorded these abusive messages. The agent is very clever in that he speaks his name so quickly that I cannot decipher what he is saying, however, he speaks very clearly when uttering the threats. I do not now nor have I ever had a debt with this company. The agent is acting like he's some kind of mafia tough guy, trying to intimidate me with his threats. I know my rights as a consumer and this is absolutely disgraceful and illegal behavior by this agent. I will not speak with this agent as I know their tactics and will not engage in an escalated conversation with anyone who does not respect my rights. This harassment needs to cease and desist. I will be contacting my lawyer if it persists.I do not give CBV Collections or its agents permission to contact me other than to respond to this complaint on this BBB website. I would like CBV Collections to close this file and have your representative discontinue the constant phone calls to me. I expect an expedited resolution to this issue.

  

  Business Response

  Date: 13/11/2024

  Thank you for your communication.
  
  We appreciate the individual reaching out and addressing their concerns as we do take customer complaints seriously.
  
  Kindly if the individual is able to confirm the phone number that is being contacted. We have reviewed the phone number ending 0560 indicated and do not see that an agent has attempted to call this phone number.Also, if the individual has the recordings of the calls, they may also provide those for us to review as well.  Thank you.
  
  
  Regards,

  Customer Answer

  Date: 15/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and wish to withdraw my initial complaint with my sincere apologies.   I have discovered that I have the incorrect business. It is actually a different company, and I realized this after I reviewed the harassing voicemails that I have received. I will open a new complaint for the other, correct company.  Thank you for your attention to this matter.
  
  Sincerely,
  
  ****-***** Short

• Initial Complaint

  Date:08/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt collections agency calls my employer with automated calls weekly

  Customer Answer

  Date: 08/11/2024

  Parsoua Khalighi

  

  Business Response

  Date: 11/11/2024

  Thank you for your communication.
  
  Please note that we have reviewed the information and are requesting for the consumer to kindly confirm their work number so that we are able to remove accordingly. The phone number provided in the BBB complaint is identified as a daytime number.
  
  Also,  we do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22528759
  
  I am rejecting this response because: it was never indicated as a daytime number. It was probably listed in the fraudulent application form from a ****** search from profile on my companies website.
  
  Sincerely,
  
  Parsoua ********

  

  Business Response

  Date: 12/11/2024

  Thank you for your communication.

  Please note that we have also received communication from the same individual today, November 12th, ****************************************************************************** that communication, the individual has provided the phone number ending 6369 and it has been removed appropriately. The phone number identified in the BBB complaint ending 8185 was for a different number.
  

  At this point in time, we have removed phone numbers from the file to refrain from outbound calling and have provided a suggestion on how the consumer is able to proceed from the previous communication.If the consumer would like to contact us in the future, they are able to contact **** complaint inbox as they did previously and we will be more than happy to assist.
  

  CBV considers this matter closed.
  
  Thank you & Regards,

• Initial Complaint

  Date:08/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive phone calls from this company. When I finally asked what it is for, they said it was for my husband. They the. Said he owed money for an old credit card. Which he never had. And even if he did, why would they have my cell number? They asked for our current address and we would not give it to them. I think they are fishing, hoping they get the right person. I asked them to stop calling and was hung up on.

  

  Business Response

  Date: 11/11/2024

  Thank you for your communication.
  
  Please note that we have reviewed the information and have found that the name of the complainant is not the name of the intended individual we are seeking. We understand that the name of the complainant may be the spouse; however, due to security and privacy reasons, we are unable to provide information in regards to the file.
  
  Kindly be advised that at this point in time, we have removed the phone number that is referencing this complaint to prevent further calls from taking place. We also recommend that the intended individual reach out to us so we are able to come to an amicable solution and resolve together.We can be contacted by phone at ************** or by email - *************************************************************************************
  
  We do apologize for any inconvenience.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:05/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************, I do not have contract with CBV Collection. They did not provide me with the original contract as I requested

  

  Business Response

  Date: 11/11/2024

  Thank you for your communication.
  
  Please note that we had spoken with the consumer on November 5th, 2024 and completed right party verification. At this point in time, we have requested for supporting documentation to be produced in reference to the file so that the consumer may review the information accordingly.
  
  Alternately, we do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************
  
  
  Thank you & Regards,