Complaints

This profile includes complaints for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CBV Collection Services Ltd.

  20 4664 Lougheed Hwy Burnaby, BC V5C 5T5

  
• 

  CBV Collection Services Ltd.

  242 - 240 Graham Ave Winnipeg, MB R3C 0J7

  
• 

  CBV Collection Services Ltd

  100 - 1490 Denison St Markham, ON L3R 9T7

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I received letter from *** were I need to pay ******* for some ************ MasterCard. I do not have this card and never had. I need to know how my personal information go to RFR? I have good credit score. Already 10 years. It is scam? Please provide me details about this collection service how my name is there and why.

  Customer Answer

  Date: 31/10/2024

  Explanation of charges - I have been billed for services and do
  not know what the charges are for or how they were calculated. I don't have credit  card with PC

  

  Business Response

  Date: 05/11/2024

  Thank you for your communication.
  
  Please be advised that *** is a third party agency that is currently working on behalf of CBV Collection Services Ltd. They are hired to work with consumers to provide solutions for overdue and delinquent accounts. Kindly note that at this point in time, RFR has never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact RFR and speak to an agent to determine what the next best steps should be to come to an amicable resolution.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:25/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction- 19th April,2024 Transaction processed by bank- 20th April,2024 Amount paid- full Penalty- late by few hours

  

  Business Response

  Date: 25/10/2024

  Thank you for your communication.
  
  Please be advised that we have reviewed the information and it appears that the consumer used the full amount to make a purchase in April 2023 and also made a payment for the same amount initially charged in April 2024.
  
  At this point in time, to provide further clarity in regards to the consumers concerns, we have requested from the original creditor for supporting documentation/statement information so that the consumer may review.The supporting documentation from the original creditor will be able to provide more clarity in regards to the remaining charges on the account.
  
  We do apologize for any inconvenience that may have been caused and we look forward to working with the consumer to be able to come to an amicable resolution.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 25/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Also,

  Im not liable for this debt with original creditor Fairstone(************************************************************************************************************************************) as I have paid them in full. I do not have any contract with collection agency CBV collections trying to collect any debt and I do not sign any paper work with this agency.

  I demand my balances removed from my credit report.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:23/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CBV collection services is harassing me regarding a debt that doesnt exist nor do I acknowledge it. When spoken to service agents and I explain the situation to them, they disregard my explanation and tell me they will continue to call me in the morning and at night.

  

  Business Response

  Date: 23/10/2024

  Thank you for your communication.
  
  Please be advised that the consumer has spoken to one of our agents today October 23rd 2024. The consumer completed the right party verification with the agent and all of the information provided matched the file. The agent then proceeded and provided the details of the account and balance information. The consumer advised that the debt outstanding does not exist. The agent then attempted to provide the balance information and more details of the account. The consumer refused to make any payments and the call was terminated.
  
  Please be advised that if the consumer is in disagreement with the file, we do recommend that the consumer reach out to the original creditor for more information.  Additionally, they can also file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below.
  
  At this point in time, we have also removed the consumers phone number to refrain any further calls from taking place. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:22/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A collection account I do not owe money to.

  

  Business Response

  Date: 22/10/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

   

  Regards,

  Customer Answer

  Date: 22/10/2024

   
  Complaint: 22452620
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  I do not have a signed contract with cbv collections. I do not owe money to cbv collections.  I am not liable for money being owed to the original creditor that is ***************  Please provide signed contracts that I owe a debt to cbv collections. Please provide original contract with ***. If this cannot be done I expect my name to be removed from cbv collections since they cannot prove a debt is owed to them.

  

  Business Response

  Date: 22/10/2024

  Thank you for your communication.
  
  Please be advised that we are required by law to complete right party verification with all individuals before we are able to provide any information. This process is to ensure that an individuals information is protected from any third parties or scammers and to ensure that *** is in line with the Privacy Act. As previously mentioned, we do recommend that the individual reach out to us directly so we can be able to address their concerns.
  
  Alternatively, we do recommend that if the individual is in disagreement with the file(s), they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. We are hoping to come to an amicable solution and thank you for your patience.
  
  Equifax **************
  TransUnion *************

   

  Regards,

  Customer Answer

  Date: 22/10/2024

   
  Complaint: 22452620
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  That is our next step. Without proper documentation proving money is owed by signed documents to cbv collections this could be considered fraud and extortion by a court of law against cbv collections since signed contracts obviously cannot be produced. We will be in contact with the reporting agencies so they can follow up on which is obviously fraud.

  

  Business Response

  Date: 23/10/2024

  Thank you for your communication.
  
  Please be advised, without completing right party verification to confirm if we have the correct individual, we are unable to provide documentation. This is to ensure that our customers, our client and CBV is protected from any potential third parties receiving documentation containing personal information.
  
  We are not denying to assist the consumer, we are requesting that the consumer confirm their identity as a standard process across the collection industry and all banking institutions. The consumer would need to call us and speak to an agent to be able to complete this process. Once we have received affirmative confirmation we have the correct individual, we would be more than happy to assist and address the consumers concerns.
  
  Alternatively, if the consumer refuses to complete right party verification with CBV, we do suggest that the consumer file a dispute with the credit reporting agencies as previously outlined.
  
  
  Thank you & Regards,

   

  Customer Answer

  Date: 23/10/2024

   
  Complaint: 22452620
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

   

  I will not be calling cbv collects to confirm identity. A notarized letter will be sent through secure means. I have been harassed steady by this company who cannot provide a signed contract that I ******* collects any amount of money. They are not the original creditor and I am not liable to the original creditor.  ************ is ruining my credit and refuses to show proof of a debt owed to them. There is no agreement between myself and cbv collections so this is a form of extortion.

  

  Business Response

  Date: 23/10/2024

  Thank you for your communication.
  
  Please be advised that there would not be an agreement with *** and the consumer. The agreement would be with the original creditor and the consumer. Kindly note that *** is a third party collection agency that is hired to work on behalf of original creditors to assist and provide solutions to consumers with overdue and delinquent accounts.
  
  Additionally, the consumer may also contact the original creditor as well if seeking to receive a validation of the account. As previously mentioned, we are not refusing to assist the consumer. We would like to work with the consumer to come to an amicable solution. However, without authenticating the individual, we are unable to provide any sensitive documentation and information.
  
  At this point in time, we have placed the file(s) on hold to refrain calls from taking place. We have provided various possible directions that the consumer can look into and the onus would be on the consumer to take the necessary next steps on how they wish to proceed.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:21/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i have send 700 dollar to wrong payee which was suppose to my Mastercard but i sent to ****would like to get my money back ***********

  Customer Answer

  Date: 21/10/2024

  Thank you for reaching back to me .i have contacted bank but they said its kind of someone hard to get money back .i called cbv everytime i call it goes to voicemail .Even i left voicemail no response .

  

  Business Response

  Date: 23/10/2024

  Thank you for your communication.
  
  Please note that the consumer contacted us on October 21st 2024 regarding sending $700 to us in error. Since then, we have been in contact with the consumer. The consumer provided *** a void cheque for the funds to be refunded to back to the customers bank account. The refund was processed to the customers bank account yesterday, October ********* and should take about one business day to be received.
  
  Kindly, if the consumer has any questions, they may contact us again and we will be more than happy to assist.
  
  
  Thank you & Regards,

  Customer Answer

  Date: 23/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** claimed they tried to contact me in the past, when they left a voice mail on Sept 23, I contacted them.Upon their explanation of the account # *******, they claimed the amount of $8,962.50 dollars was given to them by ******************************************** without any proper back up of what this amount is based of.When call they do not provide details, neither CHiCC.***** has not provided the service nor the rebates promised through their contractors.I am asking for a bill detail and bill adjustment that is transparent and according to the lack of service since the unit has not been maintained since they day that was installed.

  

  Business Response

  Date: 04/10/2024

  Thank you for you communication.
  
  Please note that we have reviewed the account and we had spoken with the consumer on September 23, 2024. The consumer requested to receive supporting documentation in regards to the file. We had managed to obtain the documents from the original creditor and forwarded them to the consumer on the same day. Afterwards, the consumer did advise that they would be reaching out to the original creditor for additional information and disputed the balance for the account.
  
  The original creditor reached out to *** on September 25th,2024 and advised that the contract and outstanding balance was valid. The original creditor also advised that the consumer filed a separate BBB complaint in regards to the same matter.  Kindly be advised that the original creditor provided details to the consumer and time lines that communication took place with the consumer. The original creditor stated that they are only the financial institution and are not responsible for services provided. The original creditor addressed the rebates in their BBB response. Also, it appears that there was a separate protection plan agreement that carries its own terms and conditions which the original creditor is not responsible for.
  
  Please be advised that the original creditor has relayed that the account must be in good standing to receive corrective service moving forward and that there was a stop payment that was done by the consumer on April, 3rd, 2023 which enabled the account to unfortunately fall behind.
  
  With reference to the above, the original creditor was willing to negotiate a settlement and come to an amicable solution. As of October 3rd, the consumer has been corresponding with one of our agents at *** for a settlement and the consumer has made a payment.
  
  We do apologize for any inconvenience that may have been caused and we are pleased that we were able to speak with the consumer and work towards resolving.
  
  
  Thank you and Regards,

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business, however they were delayed and somewhat slow to reply through this website (which for many it is the most transparent and prefer option) due to the lack of response via this web, I called them directly again and was able to propose an amount for settlement which they did counter and i accepted. Based on this and  in reference to complaint ID ********, and find that the conclusion is satisfactory to me.
  
  Sincerely,
  And thank you for the support 
  ****** ********

• Initial Complaint

  Date:26/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *** purchase ******************. I do not have a contract with collection agency. They did not provide me with the original contract as i requested

  

  Business Response

  Date: 26/09/2024

  Thank you for your communication.
  
  Please note we do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. We have been hired by the original creditor as a third party agency to work on their behalf. We have provided the contact details for the credit bureaus listed below. We apologize for any inconvenience that may have been caused. Thank you for your communication and patience.
  
  Equifax **************
  TransUnion *************

• Initial Complaint

  Date:25/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, CVB Collections are telling me I have 2 ***** outstanding bills that went to collections in 2011. 1 bill is $3,399.08. And another one for $24,211.68 I have asked both ***** and *** to produce the original statements, both have refused. Back in 2011 I had informed ***** that I was being defrauded through txt messaging platform whom ***** was a sponsor of. They did not respond and shut my mobile phone down, when I did not pay it. The only information *** gave me were the two letters stating what I owe them. The $3399.08 came from the original amount of $1200.00. The other one for the amount of $24,211.68 completely baffles me, and again they will not provide statement for that amount. They did tell me they are charging interests at a rate of 22.6%. Are they allowed to charge interest? I need help to sort this out as I'm on WorksafeBC disability pension of $486.00 per month. I never refused to pay, however I will not accept these exorbitant amounts. Especially the one for $24,211.68. At this point all I am asking for are the receipts from them of the original amount.

  

  Business Response

  Date: 02/10/2024

  Thank you for your communication.
  
  Please be advised that we have reached out to the original
  creditor and they have informed us that due to the age of the account, they are
  unable to provide any supporting documentation. The files have been with our
  office for quite some time and due to non-payment, there has been interest
  added. These are purchased files from the original creditor.
  
  Kindly note that we do see the individual has indicated that
  they are experiencing personal unavoidable hardship at this time and we understand
  their position. We are willing to discuss further with the individual and offer
  a settlement based on their circumstance. The consumer may contact us and request to speak with a Manager or Supervisor.
  
  We apologize for any
  inconvenience that may have been caused. Thank you for your communication and
  patience.
  
  

  Customer Answer

  Date: 04/10/2024

   
  
  Complaint: 22332442
  
  
  
  I am rejecting this response because:
  

  They are not the original bills sent by Telus. I have every right to know how it came about that I owe Telus $23,211.68. it makes no sense. Nor would i ever accept such a large bill with the only documentation being from CBV Collections. How does a person acquire such a large phone bill. Not to mention this is past the statute of limitations. I do not believe they do not have to original invoices, not with today's technology. If I am going to be forced to pay such outrageous amounts it will lead to my bankruptcy.

  
  
  Sincerely,
  
  
  
  Luc Labelle

  

  Business Response

  Date: 10/10/2024

  Thank you for your communication.
  
  Please be advised that we have been in communication with
  the consumer this week and the consumer did express that they were experiencing
  personal unavoidable hardship. With this circumstance, we understand their
  position and the consumer was offered a settlement. The consumer should have also
  received a settlement offer letter from CBV by email.
  
  Kindly note that the individual has also advised CBV that
  they will be reaching out to the original creditor tomorrow, October 11th to
  discuss the matter as well and will be in touch with CBV to provide the outcome
  of that discussion.
  
  At this time, we do recommend that the consumer continues to keeps in
  contact with us as they have done so and our agents are willing and ready to
  assist. We entrust that we will come to an amicable solution with the consumer to
  have this resolved.
  
  
  Thank you & Regards,

• Initial Complaint

  Date:20/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CBV COLLECTION SERV. I do not have a contract with CBV COLLECTION SERV, they did not provide me with the original contract as required.

  

  Business Response

  Date: 23/09/2024

  Thank you for your communication.
  
  Please note that we have reviewed our system and do not see that there is any outstanding matters outstanding for the individual. However,we do not remove items reported on the credit bureau even once they are paid or settled.
  We update the status to reflect that the account is paid.
  The reporting period is 6-7 years from the date it was reported so it will appear as part of your credit history for that period. Thank you.
  
  
  Regards,

• Initial Complaint

  Date:16/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This person keeps calling me and not leaving a message. They call back to back. I called back once and it said that it was a debt collector agency. I looked up the number and it is a landline. The phone number is ************.This is harassment and this person needs to be investigated

  

  Business Response

  Date: 16/09/2024

  Thank you for your communication.
  
  Please be advised that at this point in time, we have never completed right party verification with the individual to determine if this person is the indebted party or not. While the Limitations period may have expired for some collection strategies, agencies are not precluded from certain actions to collect debts.
  
  We do recommend that the individual should contact an agent to determine what the next best steps should be to come to an amicable resolution.

  We have also removed the individual's number to refrain from receiving calls. Thank you.

   

  Regards,