Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

B C A A has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
• 

  B C A A

  D1 15251 101 Ave Surrey, BC V3R 9V8

  
• 

  B C A A

  501 6 St New Westminster, BC V3L 3B9

  
• 

  B C A A

  1527 Lonsdale Ave North Vancouver, BC V7M 2J2

  
• 

  B C A A

  618 5300 No 3 Rd Richmond, BC V6X 2X9

  

Review Details

• Review fromDebra L

  Date: 17/06/2023

  5 stars

  Debra L

  Date: 17/06/2023

  I needed a tow truck on Monday June 2nd 2023 and Mike arrived ahead of schedule .super nice guy with a great attitude and compassion.very helpful and thoughtful through my ordeal.a huge pat on the back to Mike.i am so happy I bought my bcaa package and would refer it to anyone.thank u for sending Mike
  

  B C A A

  Date: 20/06/2023

  Hi *****,Thank you so much for letting us know and for recognizing **** being there for you when you needed assistance! We appreciate you being a BCAA member and hope to provide you peace of mind for many years to come.

• Review fromL. L.

  Date: 16/05/2023

  1 star

  L. L.

  Date: 16/05/2023

  **** ** ********** ****** *********** This year, BCAA without notifying me, secretly changed a large number of the originally "no deduction" categories to $5000 deductible. In addition, it "secretly" increased my deductible for Earthquake by $50,000. Their response to my protest (after I DISCOVERED it myself) was "It applied to all customers". I bet no one has been informed of such change. Adding insult to injury, BCAA cancelled the tiny flood insurance I had with BCAA over the past 12 years, again, without notifying me (again, until I DISCOVERED it myself). Upon my inquiry, I was told that because they "reassessed" the location etc. etc. While I am stuck with this dishonest and deceptive people this year, I certainly will NOT deal with BCAA and its management ever again. In face, I find them despicable and deceptive.P.S. If there was an option of zero star, I would have given BCAA an Zero or even a minus star

  L. L.

  Date: 19/05/2023

  P.S.I have never made any claims. Therefore, these changes are not results of my claims. BCAA is simply deceptive and underhanded.
  

  B C A A

  Date: 23/05/2023

  Hi **********,

  Thank you for review and are sorry to hear you are not happy with our recent changes. The changes you reference are outlined on page 3 in our renewal packages that are mailed out one month prior to the renewal date. We explain the changes and the reasons we made the changes so that our customers are advised prior to the renewal date of their policy. I reviewed your policy and do not see the $5000 deductibles you mention. I am wondering if you meant $500 deductibles. In your previous policy, you did have deductibles in the same category however, they were not displayed in each category as they are now. If you continue to have concerns regarding your policy, please reach out to ** at ************** and a team member will be happy to assist you.

  Thank you,

  Customer Care, **********************

• Review fromHenrietta T

  Date: 15/05/2023

  5 stars
  I bought a BCAA membership because of their annual travel insurance a while back. My car never had any issues until today. I had to use the BCAA tow service that comes with the membership. The phone was a quick call back and the tow truck came in an hour. Everything went so smoothly. I have to say I am just thankful that I have a BCAA membership! Thank you!*********

• Review fromTim H

  Date: 13/05/2023

  1 star

  Tim H

  Date: 13/05/2023

  Terrible service. It took 4 hours for the tow truck contacted me. Don’t waste your money on BCAA.
  

  B C A A

  Date: 23/05/2023

  Hi **************,

  We are sorry to hear about your recent Roadside Assistance experience. We will have someone from our ************************ Team look into this and connect with you.

  Thank you-

  Customer Care - **********************

• Review fromToby H

  Date: 01/05/2023

  1 star

  Toby H

  Date: 01/05/2023

  I have been a long time BCAA member as was my late father and mother. Was looking to extend my daughter's coverage (22 year old top condition athlete) for a few days on her return from training in Japan for her return trip to Canada. Advised that she had seen a doctor while there (which I paid for and was not seeking any reimbursement). Refused to cover her because she went to get checked by a doctor - even with a subsequent medical report showing perfectly cleared from the check 6 weeks earlier (training 6 x a week 2x a day since that time). Pulling all my insurance dealings for BCAA - this is not a good company for long term customer loyalty (zero claims over many many years of buying the product). And I once was a big fan and proponent.
  

  B C A A

  Date: 23/05/2023

  Hi ****,

  Thank you for your review and we can understand your disappointment in not being able to extend your daughter's travel insurance. When purchasing travel insurance, it is best to issue the policy for the entire trip as the policy is referred to our *********************** when seeking an extension after seeking medical care. The Underwriters then review the reason for the Dr visit, or medical care,  to determine if we are able to issue an extension. Regrettably, we were unable to issue the extension in your daughter's case and understand that a ************* Advocate has been in touch with you.

  Thank you,

  *************, **********************

• Review fromKim P

  Date: 01/05/2023

  1 star

  Kim P

  Date: 01/05/2023

  BCAA refused to extend my daughter’s health insurance while in Japan. Had to talk to numerous agents, was given the run around! I do not recommend. Brutal service. Go elsewhere for your optional health coverage.
  

  B C A A

  Date: 23/05/2023

  Hi ***,

  Thank you for your review and we can understand your disappointment in not being able to extend your daughter's travel insurance. When purchasing travel insurance, it is best to issue the policy for the entire trip as the policy is referred to our *********************** when seeking an extension after seeking medical care. The Underwriters then review the reason for the Dr visit, or medical care,  to determine if we are able to issue an extension. Regrettably, we were unable to issue the extension in your daughter's case and understand that a ************* Advocate has been in touch with your daughter.

• Review fromGabriel C

  Date: 06/04/2023

  5 stars
  Contractor recharged my car battery without guidance on future maintenance. Car failed to start the next day. BCAA employee ***** made correct diagnosis, gave helpful guidance, and provided a ride. Knowledgeable, professional, and kind. Prefer not to receive contractors in future services.1 Star for the Contractor and 5 stars for *****.

• Review fromChris E

  Date: 22/03/2023

  5 stars

  Chris E

  Date: 22/03/2023

  Our home insurance quote came in under ******* ***** for better coverage. The agent answered all of our questions and was very versed in the levels and types of insurance we needed. Wish all customer service was this good! was this good! We're moving everything over -- Thanks *****.
  

  B C A A

  Date: 23/03/2023

  Hi *****,Thank you for trusting BCAA to insure your home and taking the time to recognize the exemplary customer ********************** from our team member, *****, who is one of our Home Insurance Trusted Experts. We look forward to serving you for many years to come!Kind Regards,******************************** ************************ **********************

• Review fromCharles

  Date: 27/02/2023

  1 star

  Charles

  Date: 27/02/2023

  This morning I called BCAA to point out that my home insurance was double-billed on my AMEX in the amount of $1,343.16. The BCAA rep confirmed the double billing while apologizing that it would take two weeks for the accountants to refund one of the payments. I wonder how many other clients have been double billed for the benefit of an "interest free loan" over two weeks . . . pretty slick operation to deprive clients of their money! *************************, ********, **
  

  B C A A

  Date: 28/02/2023

  Hi **************,Thank you for bringing this to our attention. I understand why this is concerning for you. I have forwarded your concern to our ************* team and asked that one of our team members reach out to you to look into what occurred and resolve your concern.Thank you,******************************** Manager, ************* - **********************

  Charles

  Date: 13/03/2023

  Following is an update/summary on disposition of outstanding BCAA re-imbursement:a) 21 Feb 2023, BCAA charged my AMEX account $1343.16 for home insurance policy b) 26 Feb 2023, BCAA charged my AMEX account $1343.16 for home insurance c) Approx 26 Feb 2023, notified BCAA rep by telephone of duplicate transaction which was acknowledged by the BCAA ********* also indicate it would take at least two weeks for adjustment to be realized in my account.d) Approx 27 Feb 2023, BBB was advised of outstanding issue.e) 28 Feb, received acknowledgement from ********************************, ******** ************** ********************** which also stated that my "concern" was forwarded to ************* team for ultimate resolution f) Received email 1 Mar from *************************** stating that file was reviewed and confirmed that BCAA did not hold onto funds and that a charge was credited back to account in an expedited manner. Notwithstanding funds not received.g) 3 Mar 2023, I dispatched an email in response to para (F), updating BCAA of nil receipt to date h) 6 Mar 2023, Issue acknowledged by BCAA Rep ***************************** with statement that pmt was authorized and that I should let BCAA know if pmt not received by Friday 10 ****** 10 Mar 2023, have dispatch an update to BCAA Rep advising nil receipt of pmt to date.j) I do check my AMEX/RBC accounts daily to verify transactions that *** have occurred over night and to scout for any potential fraudulent activity that needs addressing. It has now been at least 14 days since discrepancy was reported to BCAA and even by your own initial 14 day standard stated 26 Feb (Para c), pmt remains outstanding. IMHO, I suggest 14 days to remit over-payment is excessive and only allows ****************** to invest additional funds up to a point where in BCAA best interest to earn income. Of note, you can collect pmt for home insurance policy in a timely manner without difficulty. However, when the shoe is on the other foot, ****************** experience timely remittance challenges . . . go figure, eh! . . .Perhaps a cheque via *********** would be more expedient in light of BCAA Technological obstacles!

  Charles

  Date: 15/03/2023

  Am pleased to report that Home Insurance adjustment received to my **************** account this a.m. Thank you

• Review fromJon H

  Date: 03/02/2023

  1 star

  Jon H

  Date: 03/02/2023

  "Good Luck on a Refund"** I'll give the BCAA rep I spoke to credit for at least apologizing for their system - not critiquing the customer **********************, she tried 4 different ways of cancelling my account - its BCAA itself that has a bad policy and system here. **My wife and I just got married and finally got a better car that isn't on the verge of giving me an anxiety attack constantly.So I called to cancel my membership and request a refund. Save on the $400/year membership.Up until today, I would have said I was a pretty happy customer of **********************. ** year member on my current account, but actually started several years before that on my parents membership. I've had travel insurance with them, and was looking at bundling in our home insurance this year. I've used a tow a year, maybe two calls maximum per year, never for any serious length of tow. I've been an easy client for you guys and I hoped for better treatment.I'm not a happy customer. Because of predatory refund polices.I was advised by the rep, that accounts can only be cancelled with 45 days of renewal and I'm at 60 days. Excuse me? Every single subscription service of which I or my wife are involved with is well familiar with the very basic concept of "Pro-Rating" a bill. Why isn't BCAA? I'm happy to be charged for the 60 days of coverage which I've used, though I haven't made a call to BCAA since my renewal, so you can't claim I've used your service... Its the following 300 days of the year that I won't need your service any more that I resent being charged for.I'm a tree guy, and I work with hundreds of clients a year, and I'll tell you if I took $400 to take down a small tree, and I only took 10% of the tree down, I would be refunding my client the other 90% of their $400...Its disappointing. I'll be advising folks to stay away from BCAA moving forward. What a distasteful and retro-grade billing practice.
  

  B C A A

  Date: 09/02/2023

  Hi Mr. *********, We are so sorry to hear about your recent experience and the extra frustration it has caused you. We have taken a look at your account and see that the cancellation has been processed and a refund cheque has been ordered. Kindly allow for 10-14 business days to receive your cheque. Thank you, Ruth-Anne F****** Manager, Customer Care - BCAA