Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJon H
Date: 03/02/2023
1 star"Good Luck on a Refund"** I'll give the BCAA rep I spoke to credit for at least apologizing for their system - not critiquing the customer **********************, she tried 4 different ways of cancelling my account - its BCAA itself that has a bad policy and system here. **My wife and I just got married and finally got a better car that isn't on the verge of giving me an anxiety attack constantly.So I called to cancel my membership and request a refund. Save on the $400/year membership.Up until today, I would have said I was a pretty happy customer of **********************. ** year member on my current account, but actually started several years before that on my parents membership. I've had travel insurance with them, and was looking at bundling in our home insurance this year. I've used a tow a year, maybe two calls maximum per year, never for any serious length of tow. I've been an easy client for you guys and I hoped for better treatment.I'm not a happy customer. Because of predatory refund polices.I was advised by the rep, that accounts can only be cancelled with 45 days of renewal and I'm at 60 days. Excuse me? Every single subscription service of which I or my wife are involved with is well familiar with the very basic concept of "Pro-Rating" a bill. Why isn't BCAA? I'm happy to be charged for the 60 days of coverage which I've used, though I haven't made a call to BCAA since my renewal, so you can't claim I've used your service... Its the following 300 days of the year that I won't need your service any more that I resent being charged for.I'm a tree guy, and I work with hundreds of clients a year, and I'll tell you if I took $400 to take down a small tree, and I only took 10% of the tree down, I would be refunding my client the other 90% of their $400...Its disappointing. I'll be advising folks to stay away from BCAA moving forward. What a distasteful and retro-grade billing practice.
B C A A
Date: 09/02/2023
Hi Mr. *********,
We are so sorry to hear about your recent experience and the extra frustration it has caused you. We have taken a look at your account and see that the cancellation has been processed and a refund cheque has been ordered. Kindly allow for 10-14 business days to receive your cheque.
Thank you,
Ruth-Anne F******
Manager, Customer Care - BCAAReview fromKaren H
Date: 28/01/2023
1 starHorrible customer service! Spoke with a rep. for 22 minutes without resolving my issue. BCAA cancelled my membership 5-1/2 months before my expiry date and did not advise me. Stated I had $87.50 outstanding on my account I informed them I paid that via e-transfer which they stated was reversed the next day (do not know why) which here we are 9 days later and it is not back in my bank account. Beware, according to my requests to the rep I spoke to there is no one to assist with problems.Review fromK. P.
Date: 12/01/2023
1 starAVOID AVOID AVOID. All BCAA does is send you a higher home insurance premium year after year without explanation. Their whole business model is basically to prey on the elderly by promising "discounts" based on being a member. I was almost 20 years in CLAIM FREE until I realized that I was paying nearly 3X more than every other local insurer had quoted for the same policy. They *** without any due diligence and certainly DO NOT represent their members. I am all for making a profit or offering premium services at higher prices, but this is just plain unethical. No wonder they exited the travel business, I am sure that they won't last much longer in insurance as their customer base ages out. Even when you try to cancel they nail you with a $250 fee and make you jump through hoops to try to back out after being a loyal customer. Put a stop payment on the account and never look back!B C A A
Date: 18/01/2023
Hi Mr. *******,
I am sorry to hear that you remain unsatisfied with the support provided by one of our Customer Care team members. As he stated, based upon your length of membership and your service experience, we were happy to cancel your policy on a pro rate basis, which is not industry standard, and waive the $250 fee. In order to cancel the policy, we do have legal signature requirements and, regrettably, we have not received the documents at this time. If you would like to proceed with the cancellation, please reach out to our Customer Care Team member you spoke with and he will be happy to assist.K. P.
Date: 18/01/2023
The amusing thing is that you had no issue using ******** to complete the very same documents for my other policy with you. Why wasn't this remote signing option ever presented in the case we are referencing here? I have already offered to send a PDF of an official certificate from Victoria yet you insist on me making arrangements across town with other members of my family to obtain some signature that is totally irrelevant. I have gone through your complaints process with the Ombudsperson email address and are continually stonewalled by your customer service people. Sorry, but I don't have the hours it takes to play your games after losing many thousands of dollars in trusting you over the course of 20 years. What is NOT industry standard is how you deal with your customers ** ********* ** **** *** ******* **** *** ******** ** **** **** **** **** * ******Review fromCatherine R
Date: 23/12/2022
1 starBcaa has the worst customer service. They have cancelled my tow twice. Once because I have to wait 12 hours so I upgraded my membership to avoid paying $100 for the tow and second time they said they would change my tire which I don't have a spare for then the tow truck guy ********* I got the wrong number and when I called back they said they can't tow my car because I don't have me plate number. My car is in North Vancouver and I live in Surrey. They're horrible **** people giving me the run around trying me I asked for a tire change not a tow. They're **** and unprofessional and clearly only do what benefits them.
********* **Review fromMark G
Date: 08/10/2022
1 starBCAA charged me for this year without my permission with their automatic renewal. No warning at all. I had health issues and was not even thinking about it as I was hospitalized. I have been with them going on three years and have never used any of their services. I think their basic membership is useless, only a measly 5 kilometer tow, and their terms and conditions are too harsh. I tried to cancel the membership after 2.5 months and they refuse to give me a pro-rated refund. They are also very difficult to get a hold of. I finally got through and agent did cancel my renewal for next year. Now I have 9 months to go with something that is essentially useless to me. What a waste of money , A very callous business. I advise everyone to shop elsewhere.B C A A
Date: 13/10/2022
Hi ****,
Thank you for reaching out and I can certainly understand your frustration. Normally, our memberships are non refundable however, given your extenuating circumstances, I am happy to refund the amount of premium you paid this year as a gesture of goodwill. By refunding, rather than cancelling, your Basic membership will be valid until renewal date. Please allow 10-14 business days for the cheque to arrive at your address on file.
Thank you,
Ruth-Anne F******
Manager, Customer Care - BCAAReview fromMario V
Date: 27/09/2022
1 starIn 2019 I received a renewal notice for my truck insurance and assumed I was covered. To my shock, I was in an accident and the renewal did not include basic car insurance and I
was for all intentions not insured. This insurance company does not put client first and I will never deal with this sham outfit ever again. They auto renew everything without contacting client to inform the if they missing anything to ensure they fully covered.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.