Reviews
This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
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Review fromJaimie B
Date: 21/02/2024
1 star1. Wait time on Feb 16/24 was promised to be 1 hour. Turned out to be 2.5 hours. Spoke to three agents, all casually gave no indication when a tow truck would ever arrive. Thats not workable and it isnt at all professional. The fourth agent finally apologized for the wait and a truck came 30 minutes later. 2. This is the second day I am waiting for the second tow contractor (Feb 21/24) to send me a receipt for the overage. When you pay for something by credit card, an immediate receipt, even by email, is in order. 3. FYI: this is on a BCAA family membership going back over 25 years. 4. By way of your apology, I suggest one free upgrade for this year only from our 5km basic package to your 120km suburb package, which is about a $40 difference. 5. ********** the tow truck contractors were great both times as was the call centre agent on Feb 21/24. He politely said it would be a two hour wait and it was exactly that.
B C A A
Date: 22/02/2024
Hi ******,Thank you for reaching out. We are sorry to hear this and will have someone from our ************************ Team connect with you.Review fromRon & Peggy P
Date: 31/01/2024
1 starWe have had home insurance with BCAA for many years. We were looking to add a admendum to our home insurance policy - rental insurance because we are now renting our the house and living elsewhere in the province. The agent advised us that BCAA would cover our home to be a rental only until the end of the policy (May ****) then we would have to find another broker. This is not fair in our opinion. We have not had any claims, nor have we been refused claims.Why are we being penalized just because we are now renting out our home and not personally living in it.B C A A
Date: 01/02/2024
Hi Mr. and Mrs. ********************** you for reaching out and we are sorry to hear this. We will have someone from our ************* Team reach out to you to review our Underwriting guidelines.
Review fromJag B
Date: 27/01/2024
1 starCalled at 8pm for a tire change. Told to wait up to 2 hours . Then told to wait till 2 am. Waited for 2 hours In My vehicle and then another 2 hours . Just tell the truth in the first place. . The customer can make find alternativesB C A A
Date: 29/01/2024
Hi ***,We are sorry to hear this and understand your frustration. We will have someone from our Road ******************** Team reach out to you regarding your concern. Thank you.Review fromKay R
Date: 15/01/2024
5 starsNeeded a battery boost today and BCAA came through. Great service.B C A A
Date: 18/01/2024
Hi ***,Thank you for letting us know and we will pass this along to our Road Assist Team.We appreciate your 36 years of membership with BCAA!Review fromSarah M
Date: 04/01/2024
1 starI did not purchase a membership, only a policy, which I informed customer support that I wanted to cancel and was told that my policy had been cancelled in November. Currently it's January and I've discovered over $200 of charges from them, so my policy was not actually cancelled. I am on EI now and CANNOT afford their *********!B C A A
Date: 05/01/2024
Hi *****,We are so sorry that this happened. It looks like you were able to connect with one of our team members yesterday and they have expedited your refund. Please accept our apologies and reach out if you need anything further.Review fromTanya M
Date: 15/10/2023
5 starsThe BCAA tow service was a truly great experience in a stressful situation. My alternator was shot but I had just enough power to get home to drop off my ********** Then he towed my car to the shop so I could wait til it was fixed. BCAA saved me a lot of $ and stress. I didnt get the tow operators name but he was everything we needed for our situation. BCAA is worth every *****. As a BCAA long-lifer I recommend them to everyone. Thank you BCAA!B C A A
Date: 16/10/2023
Hi *****,We are sorry to hear about your alternator and are pleased we were able to assist you when you needed us. Thank you for taking the time to let us know about your great service and we will be sure to let the driver know! We appreciate you being such a long time member and look forward to providing you with peace of mind for years to come.Review fromJosie R
Date: 23/09/2023
5 starsI recently became a member if BCAA. I had a flat tire and the young man (*******) who attended was so kind, helpful, and professional. I would highly recommend this company. I did not realize how many perks come with the membership, really glad I joined.B C A A
Date: 25/09/2023
Hi *****,We are thrilled to have you as part of our BCAA family. Thank you for passing along a commendation for ******* - we will make sure that we let his leaders know! And you are right. there are many perks to being a BCAA member. Check out ways to save here: **************************************************************.Review fromAnna V
Date: 15/09/2023
1 starBoth my husband and I had purchased travel medical insurance at the BCAA Kerrisdale branch from ***** on several occasions. We enjoyed dealing with ***** as she was very knowledgeable. Last week after we had purchased our insurance from ***** we asked her to book an appointment the following week with my daughter to also purchase travel medical insurance. We went to the 9:30 a.m. appointment today that ***** scheduled for us with her only to be advised that ***** did not start work until 10 a.m. At this point our options were to wait for an additional 30 minutes for ***** or to see another agent. Why would ***** schedule an appointment with herself for 9:30 a.m. if she did not work until later? If there had been a schedule change why did someone not call to advise us as then we would have arrived at 10 a.m. rather than 9:30 a.m. We ended up using another agent for the insurance and asked that ***** call us as we had a question. We have not yet been contacted by *****.Review fromLaura C
Date: 10/09/2023
1 starOnly giving one star because I had to give at least one star. Otherwise it would be none! They made my husband wait 11 hours stranded with a blown out tire. Each time he called they would bullshit him and say help would be there within and hour or two. 11 hours is absolute insanity!!! He was not expecting the tire to blow out so he had no food/water the entire time. His trip was only supposed to take about 4 hours to his destination and then back home. I know it’s helpful to have their service, but it doesn’t make it ok for them to allow for somebody to wait that long. Get your guys’ **** together.B C A A
Date: 10/09/2023
Hi *****,
We are very sorry to hear about your husband's recent Roadside Assistance experience and understand your frustration. We will have someone from our Automotive Customer Care team reach out to you or your husband to discuss.
Thank youReview fromMelisa A
Date: 02/08/2023
5 starsI needed a home insurance for my new place.I spoke with two agents from BCAA. The first agent was so hard to communicate with, she was so negative and I was about to give up and move forward with another insurance company but the second agent, Ravinder S**** was amazing. She patiently listened to my needs and she did her best to make sure I get my insurance on the same day and accurately. I am so thankful and that is a great example of how employes can make the difference in customer satisfaction.B C A A
Date: 03/08/2023
Hi *******,
Congratulations on your new home! Thank you for taking the time to recognize ******** for her amazing service issuing your new home policy. Our Home Insurance is best in class and we appreciate trusting us with your home insurance. We value your business and look forward to serving you with your membership and insurance needs for many years to come.
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