Reviews

This profile includes reviews for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good2GoCo has 3 locations, listed below.

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  Good2GoCo

  8747 Jim Bailey Cres Kelowna, BC V4V 2N4

• 

  Good2GoCo

  609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

• 

  Good2GoCo

  225 Beaver Lake Court Kelowna, BC V4V 1S5

Review Details

• Review fromMichelle P

  Date: 31/08/2023

  1 star
  I bought a freezed dried machine from this company and still have not heard from them. I would like to Take this to court.

• Review fromRobert K

  Date: 30/08/2023

  1 star
  Ordered and paid for a freeze drier April 5,2023. Have not received freeze drier or follow-up email for at least a month now. I am worried now I chose the wrong company.

• Review fromJames C

  Date: 23/08/2023

  1 star
  Been approximtaly 6 months since I have paid them for a product. They have not reponded to multiple phone call and emails over a number of these. There seems to be a lot of people in this situation as I search around dating back quite a while. I am thinking about calling police to make a ***** complaint. Please contact me if you are interested in filing complaint with me: ******** ** **********

• Review fromSergei T

  Date: 18/08/2023

  1 star
  There is no customer service tried calling 1(866)788-34** number... They will hang up on you... Call us later? in mid 21st century?

• Review fromGreg C

  Date: 17/07/2023

  1 star
  Over 1 month with no update on my $300 order! No one answers the phone number they provide, they just refer you to an email that no one responds to. I think it may be a scam site at this point and am pursuing my credit card company to get reimbursed.

• Review fromTim M.

  Date: 30/06/2023

  1 star

  Tim M.

  Date: 30/06/2023

  A week after placing my order they had not replied to any emails from me asking to confirm that the item was in stock and to get a shipping update.Their phone number is never answered; it is only an automated message claiming that they are too busy and insist on being contacted by email.Maybe they are slow, overworked, etc., but in order to be cautious and also because I need to have some sort of assurance that this item (an expensive tent) is going to be shipped within some reasonable period of time I've cancelled my order and disputed "good to go ***** charge with the bank.I'm glad to see from other reviews here that at least this appears to be a real company. But I recommend others to be careful about these people.

  Good2GoCo

  Date: 05/07/2023

  We apologize for your experience with our company. We are experiencing a very high volume of interactions from our customers. Answering our customers is a very high priority and I again apologize that we did not get to your inquiries quicker. I understand how frustrating it must have been to get a hold of our company. We are trying to address the issues and we hope to do better in the future.

  Tim M.

  Date: 05/07/2023

  Update: I just wanted to add that, since posting the above review, I have heard back by email and by phone from employees of Good to ****** and they have been helpful and have apologized for the delay. Although I've decided to order elsewhere this time, I would consider trying again and attempting to place another order with the company in the future.

• Review fromYevgen P

  Date: 28/06/2023

  1 star
  Complete disappointment!! I paid for the order and for a month there is no information. Not responding to my messages...

• Review fromG. P.

  Date: 17/06/2023

  2 stars

  G. P.

  Date: 17/06/2023

  Have dealt with this company a number of times over the past several months. ************** have tended to be a little slow, but that is acceptable to me as long as the end result is positive. My last order, however, was placed on May 10th with the understanding (as stated by Good2Go) that processing would take place after one or two business days. Well, it is now the middle of June with those one or two business days having long since come and gone, and still nothing. Emailed inquiries remain unanswered, and it seems impossible to reach them by phone. I have not entirely given up hope, but I am reaching that stage. Although satisfied with their service in the past, those satisfaction levels are rapidly dropping.

  Good2GoCo

  Date: 05/07/2023

  ****,We are very sorry for the delays that you have experienced. There are times over the last few years where there have been significant delays. As for the delayed responses from our customer service team, our customers are very important to us and we apologize that we have not been able to keep up like we want to. We are looking at this department and we hope to have changes very soon.

  G. P.

  Date: 06/07/2023

  The company has reached out to me. My biggest concern was that my queries were seemingly being ignored. This, naturally enough, I found to be unacceptable and a great many doubts began to arise in my mind.Fortunately, answers have finally been sent me. I suspect this is a case where limited staffing came into play as it was explained that the person responsible for providing responses to such inquiries as mine was absent due to illness, and during this absence no one else was tasked with taking on this role. The reason for the delivery delay was revealed to be supplier difficulties, and I found the answer (more comprehensive than what I have merely summarized here) acceptable. Now that my concerns are being addressed, I have expressed a willingness to wait for the stock availability issue to be resolved

• Review fromJacob P

  Date: 03/06/2023

  1 star
  Worst company ever, placed an order on April 27 and now its June never receive my order , they reply email once and said they dont have my items in stock, then they never reply my email anymore.

• Review fromLeah H

  Date: 14/05/2023

  1 star
  10 days no sign of my order thats was supposedly shipped and no answer from emails send. I am looking for tracking ans to guarantee that Good2GoCo is a real company. Im truly concerned now.