Reviews

This profile includes reviews for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Good2GoCo has 3 locations, listed below.

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  Good2GoCo

  8747 Jim Bailey Cres Kelowna, BC V4V 2N4

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  Good2GoCo

  609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

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  Good2GoCo

  225 Beaver Lake Court Kelowna, BC V4V 1S5

Review Details

• Review fromMax L

  Date: 21/12/2023

  1 star
  READ THE BELOW MESSAGES (AND MINE) AND AVOID THIS COMPANY. Horrible experience. Non existent customer service. Will take your money and not give you what you purchased. Save yourself a headache and avoid at all costs. ***** ** *** ********* BBB shut this company down.

• Review fromGloria F

  Date: 14/12/2023

  1 star
  Horrible, run in the opposite direction of this company. Now December 14 and absolutely no response/reply. If I could give no star that is what this company deserves. Dec 1: Thank you for getting in touch with us at Good2GoCo. Just to keep you in the loop, we are currently handling all customer inquiries and questions via email and have temporarily put phone calls on hold. This is because we are short-staffed in our customer support team, and we have found that email works best to answer your questions efficiently. As you might guess, our response time may be a bit slower than usual. You can expect a response in approximately 3 business days. We sincerely apologize for any inconvenience this delay may cause. We are putting our best efforts into getting you the answers you need, ******. Please try to avoid sending duplicate messages about the same topic since it will slow down our response time. Rest assured, we will answer messages in the order they are received, and we are working diligently to respond as quickly as possible while exploring ways to enhance our response times. Thanks in advance for your patience. ******* Hello, This order was placed November 9, with confirmation it was received and charged to my credit card. When will this order be shipped?
  

• Review fromRob E

  Date: 07/12/2023

  1 star
  Worst customer service I have ever encountered. As with so many others, they take your money fast enough and then nothing. No communication except to send you notifications of sales. Absolutely shameful.

• Review fromMario L

  Date: 29/11/2023

  1 star
  Where to start? I'll go with a short story but let me tell you that it is almost 4 months old. Wanted to buy a freeze drier and chose G2G because they seem/look very serious co. But was I wrong, order the 8000$+ one and they took the money right away with indications to have it in 4-6 weeks. After 4 weeks no updates so try and try and try again to communicate and no answers. On the end of September, got an email back to advise that the original manufacture company is kind of out of stock and not capable to fulfill orders. So was asked to patiently wait until early November. After trying to have followups on my order, I lost patience and called the US manufacture and surprise!!!! it is not true, they can have my order sent in a week and they have never been out saled!!! So I have confronted G2G (by email) and surprise!!! they are promissing that I can have it 2 weeks after.... But no thank you, I will do my homework next time, I will search for company review first before trusting a company that I don't know. You want your money back....nope not a chance!!!! So I went for charge back with credit company and voila! Hope this will warn and help you to guide your choice. Sorry G2G!

• Review fromdavid s

  Date: 19/11/2023

  1 star
  did a pre order 27 Aug, billed for it, was to be shipped sometime in Oct. emailed mid Oct and got a rather rude email stating "like our website says, orders (like yours) will be shipped in Oct when we get the product" I dismissed it as my email could have come off impatient when all I wanted was an update. but nothing showed up 12 Nov asked for an update, auto replied stating phones are shut down, don't email more then once, we will respond in 3 days. no response. used another email to ask a question about products they sell, same auto reply, and no reply about the questions I asked.I asked for a refund. . . of course they don't respond to that either. the phone lines are turned off, their address on ****** is wrong, they aren't there. they don't answer emails. I don't have my stuff nor do I know when/if I will get it. contacted my credit card company now, hoping to get my money back. my understanding is they are having staffing issues, and I hope they get this worked out because I think they have something to offer. I hope they get their stuff together and fix these issues.

• Review fromMary Ann P

  Date: 08/10/2023

  1 star
  Ordered the butter making kit. Took my money immediately and no response since. I have emailed them still no response. I have cancelled my order and have asked for a refund. We'll see how that goes. I'm sure I will have to deal with my credit card company over this. Have left a one star review as you can't go lower then that.

• Review fromLiane F

  Date: 02/10/2023

  1 star
  WARNING! If you are buying Harvest Right in ******, do not buy from Good2goco. 10 months ago in January after paying for a Freeze dryer at $5700. Ca. With lots of excuses and still don't have it. When purchased was told would get in about 8 weeks. Got an email in April and told 3-4 weeks. Mid *** was asked if we would like the newer model but would have to wait until July. I accept. In July was told they are arranging shipping schedule. In August was told Harvest Right was missing and waiting for some components in order for them to ship to Good2goco. So now it would be September. I called Harvest Right and asked what the deal was with these components and expressed my concern about their company that they could not get parts. They had no idea what I was talking about and said they did not have any issues with components holding them up. I contacted Good2goco and told them I would be asking for a refund if I did not get my machine by Sept. and let them know I did speak with Harvest Right about the supposed component issue. Suddenly I was getting my Freeze dryer within a couple of weeks.Was notfied it shipped from Good2goco on the September 26th. Was suppose to get today. Now dealing with a slack delivery service they are using. Tracking said would get it today Oct 2 2023, so I took time off work. Not getting it today and no update. Good2goco is exactly 10 hour drive from my door. Shipping company is 19 minutes from my door. Do Yourself a favor and BUY DIRECT FROM HARVEST RIGHT!

• Review fromDave C

  Date: 21/09/2023

  1 star
  0 stars!! Absolutely avoid dealing with this company. Zero customer support. Very quick to take your money, then drop all communication and no delivery. Scam artists at their finest.

• Review fromSarah J

  Date: 20/09/2023

  1 star
  I ordered a triple blade cabbage cutter for making sauerkraut. Ive waited over 6 months for this product and still no avail. Ive messaged every other month for updates and was constantly assured just a another few weeks. Not every message was answered and the phone number does not work.

• Review fromMarie M

  Date: 12/09/2023

  1 star
  Avoid this company. They do not answer their phones, nor do they answer their mail. They do take your money however. I am still waiting for an item I purchased 2 months ago with absolutely no communications. Poor customer service and *******.