Complaints
This profile includes complaints for Wiggins Adjustments Limited's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:20/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a letter saying that I got tickets from concord parking. Both of which when I got the letter's I responded immediately to the Concord parking company filing a dispute. I never received a response or phone call from Concord ************* I received a letter from Wiggins Adjustments Limited. The letter said:Previous efforts to effect payment have been as follows:Validation notice sent upon assignment, follow up collection letters, various number phone calls with no response.I have never received a second letter or letters, a single phone call (not sure they even have my phone number)Concord parking should contact me first especially since I went through the hassle of submitting a dispute. But the fact this letter is stating things that never happened is a scare tactic? Seems to be a very common thing with this company reading online.
Business Response
Date: 20/09/2024
Hello Arran, you have 2 tickets with Concord Parking, total is $160.00. They provided your email and phone number so clearly they received your submissions but did not accept them. That is why you are now in collections. We cannot cancel a ticket, only our client can do that. We are simply here to collect unpaid fines and to let you know that because you owe multiple fines, you risk having your car towed and impounded if found in any Concord controlled lot. Please contact our office to resolve this matter.
***** *******, Operations Manager
Initial Complaint
Date:03/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling me and said I have an outstanding amount of debt but it isn't realBusiness Response
Date: 03/09/2024
Hello *** or **************, the amount ($398.18) is owing for medical services rendered by ************************** on or about December 19, 2023.
*************************
Operations Manager
Customer Answer
Date: 04/09/2024
Complaint: 22216478
I am rejecting this response because:
Sincerely,I never use any emergency medical help
*****************************Business Response
Date: 06/09/2024
Hello Shangrong, you visited the emergency facility in ****** on December 19, 2023. Perhaps you refused treatment in the **** but no matter, the testing they DID do has a monetary cost, in this case it's $398.18USD. Here is a short description of the facility. You can visit their website as well - ******************
The physicians of ************************* (TEG) manage two of the
busiest ********************* in the state of ******. The Queen's
Medical Center at ********* is also the only designated level I trauma
center in *******This debt remains due and payable until it is paid. If you require the invoicing for insurance purposes, contact our office
************************* - Operations Manager
Initial Complaint
Date:19/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling me in reference to someone else and they won't stop calling.Business Response
Date: 20/08/2024
I have just returned from holidays,,, I have reviewed the database and it shows all instances of that phone number have been removed. Sorry for any inconvenience.
*************************
Initial Complaint
Date:08/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail from *************** stating that I had parked in one of their lots in ****** on March 22, 2024. This is impossible as I have not been to ****** for over twenty years. After receiving a second letter from them I responded by sending them a letter letting them know I am disputing the ticket as I was never in their lot, let alone ******. Soon after I sent the letter in with no response from them, Wiggins Adjustments starting sending me outstanding debt owed letters and daily phone calls/texts. This ticket is in dispute. I was never on that lot.Business Response
Date: 09/07/2024
Hello *****, it appears you are correct. The ticket is cancelled in *************** Services database. I have closed the account
*************************
Operations Manager
Customer Answer
Date: 17/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:26/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a debt collector coming after a parking ticket which was not valid. The parking ticket was from diamond parking on a private lot which I reject. They continue to contact me after being instructed to stop. I am requesting you contact them to stop contacting me as this is harassment now.Business Response
Date: 26/06/2024
I have closed the file as being in dispute
*************************
Customer Answer
Date: 27/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:24/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being contacted by Wiggins Collection on behalf of ******* since 2021 for a debt that I did not incur. ******* created an invoice however they were not contracted to provide services and then forwarded the debt onto Wiggins, this is absurd that now this is on my Credit report. I did ask Wiggins to provide an email or any phone calls that I made to engage them to get the services that they provided, however did not hear back from them at all but calls continued. I expect the account closed from ********************** and my credit report corrected. This action by Wiggins is uncalled for, it seems they can with impunity just start collection services from anyone who just creates a fake invoice.Business Response
Date: 24/05/2024
Hello ***************************, I have reviewed the invoice (proof of debt) showing services were fully provided but not paid for. The listing will remain until it has been resolved.
*************************
Operations Manager
Customer Answer
Date: 24/05/2024
Complaint: 21756515
I am rejecting this response because: ** services were provided and the invoice can be created - I need to see a work order for those services- did I authorize any services? Wiggins is just in cahoots with the business to increase their business
Sincerely,
***************************Business Response
Date: 24/05/2024
Hello ********, I believe your confusion stems from a misunderstanding of the agreement you engaged in. It is essentially a "service contract". you engaged and paid for services in 2018. The contract stipulates "continuous seasonal service" until you cancel services IN WRITING. You did NOT cancel, and, in 2019, in accordance with the service contract, they returned and serviced your property, then billed accordingly. In order for me to do anything regards your credit, the bill will need to be paid.
*************************
Operations Manager
Customer Answer
Date: 24/05/2024
Complaint: 21756515
I am rejecting this response because: No continuous service contract exists- please provide a copy of the same- The last service done by ******* was on my rental property at ****************** in 2018, in fact service was asked to be stopped in 2018 itself, but they serviced in error for which payment was still made via auto debit to my credit card on file with them- there was no service provided in 2019 to either of my properties - note- there are always email sent after service is provided and no email record exists - you need to go back to ******* and ask them for evidence via any signed contract for 2019- I will be contacting Equifax as well on this issue.
Sincerely,
***************************Business Response
Date: 27/05/2024
Hello ********, you engaged and paid for services in 2018. In accordance with the attached "Terms and Conditions", the seasonal service is CONTINUOUS until you cancel in writing. Show me your written cancellation of services, otherwise you owe for the following season as you agreed to when you signed up with them the previous year.
*************************
Customer Answer
Date: 27/05/2024
Complaint: 21756515
I am rejecting this response because: Hello *****, what you have sent me is a normal pamphlet that ******* might be giving out to everyone or should be on their website, however for your satisfaction, I am attaching an email sent out to ******* in 2017 to cancel my services. Please see the last page of the email- which clearly states to cancel the services for 2018, I repeat- there were no services provided in 2018 - there seems to be some mix up by *******.
Sincerely,
***************************Business Response
Date: 27/05/2024
I accept that you cancelled services at a different address in 2017,,, however, according to my client you engaged them once again for services at **********************************************************************. The Terms and Conditions form a part of the agreement you engaged in. Show me cancellation for the ******************************************************************* 2019.Customer Answer
Date: 28/05/2024
Complaint: 21756515
I am rejecting this response because: I find it very frustrating that I need to provide all of the evidence whereas you failed to document the said debt properly and bought into it from *******, nevertheless- there were no services performed in 2018 and thereafter as I had cancelled the services, infact I had cancelled the services at both the locations for 2017 itself, however since they performed the services at both the location (172 was a rental property and I wasnt aware that they serviced the property), i still cleared the dues for 2017 as goodwill and am attaching an email correspondence supporting the cancellation of services for 2018 and thereafter.Hope this satisfies and the account is closed at your end and collection withdrawn
Sincerely,
***************************Business Response
Date: 28/05/2024
Hello ********, here is the record of your dealings with my client in 2018. You got the services and paid with your credit card. You even spoke to the reps in December 2018 and confirmed service for 2019. You owe, pay up, the listing stays.Customer Answer
Date: 28/05/2024
Complaint: 21756515
I am rejecting this response because:
Have provided all evidence emails etc that services were cancelled in 2017 itself and now it is being said that i owe for 2019 when no services were provided in 2018 or 2019.i dont have to pay for fraudaulent invoices
Sincerely,
***************************Initial Complaint
Date:14/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business calls me an inappropriate amount of times trying to collect money from a man named ***********************.I have requested this company remove my phone number from their call system 3+ times over the past two years and they state they comply, but they keep phoning and harassing me weekly.Business Response
Date: 15/05/2024
Hello *****, this individual has multiple files in our system, I have tracked down and removed your phone number from all files. If he acquires further accounts and your number is once more pulled to our database, contact me directly at ********************************************* and I will remove your number immediately. Sorry for any inconvenience, no harm was intended.
*************************
Initial Complaint
Date:13/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep texting me even though I have responded numerous times that they have the wrong #.*** tried calling them to ask them to stop and just get disconnected.Business Response
Date: 13/05/2024
Hello ******, I have reviewed the file and it shows your number was removed on May 9th. Sorry for any inconvenience, no harm was intended
*************************
Operations Manager, Wiggins Adjustments Ltd
Customer Answer
Date: 13/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:15/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a parking ticket I received on October 17th, 2023, at the ?????? (*****************) parking lot located at ***********************************On the aforementioned date, I traveled from Surrey to ***************** with the intention of enjoying their authentic dim sum. Upon arrival, I promptly entered the store and made a substantial purchase. It is important to note that I am indeed a customer of the plaza and, as such, was legitimately utilizing the parking facilities.To my surprise, upon returning to my vehicle, I discovered a parking ticket indicating a violation for "for customers only. Walked off." I would like to clarify that I am a genuine customer of the plaza, and I find it perplexing that such a claim would be made. I assumed it was a mistake or oversight by Diamond Parking. I have submitted a dispute on the parking company's website, which I have not received any type of response from. Subsequently, I have been consistently receiving letters and harassment calls from Wiggins ****************** regarding this matter, which has become a significant nuisance to my life. I have explained the situation but it seems like they do not care about the truth, and just want the money. I wish to express my concern about the persistence of these notices, especially given that I am a legitimate customer and do not appreciate the implication that I would intentionally disregard parking regulations.I kindly request that this matter be thoroughly reviewed, and the ticket be revoked. If these mail items persist, I want to make it clear that I am prepared to take legal action to address the ongoing inconvenience.I appreciate your prompt attention to this matter and look forward to a resolution.Business Response
Date: 15/03/2024
DPS put your account in collections because your dispute was not accepted. No one is saying you didn't shop at the Dim Sum Shop, however the spot you are in is specific to the shop. Richmond malls are all like this. If you go anywhere other than the specific shop you are parked in front of, you must move the vehicle or risk getting a ticket. Sorry, but the ticket must stand
*************************
Operations Manager
Customer Answer
Date: 15/03/2024
Complaint: 21438230
I am rejecting this response because: While I appreciate your prompt reply, I remain puzzled by the assertion that my vehicle was parked incorrectly. Your response implies that I was in violation of parking regulations by patronizing a different establishment - is there any evidence supporting this claim? I would like to request clarification and tangible evidence to substantiate your statement, as I only visited the Dim Sum Shop, and parked in the spot in front of it.
I find it difficult to comprehend the basis for your decision to uphold the ticket as you confirmed that I am a customer of the Dim Sum Shop - your statement states that my vehicle was parked in a designated spot for customers of the Dim Sum Shop, and I was actively engaged in patronizing their establishment.
In the interest of resolving this matter amicably, I request that you provide the requested evidence to support your assertion. Additionally, I would appreciate a reconsideration of your decision in light of the information provided.Business Response
Date: 18/03/2024
You are actually disputing this with the wrong company. Only the issuer of the ticket has the power to cancel. A collection agency is strictly there to collect the unpaid fine, and nothing else. I will share that the parking enforcer, visually confirms violations within their lots. You had 30 days after the ticket was issued to dispute the matter, and once the file comes to collections that window has expired, but you are certainly welcome to try.
*************************, Operations Manager
Customer Answer
Date: 19/03/2024
Complaint: 21438230
I am rejecting this response because:
I must clarify that my attempts to dispute the matter with the parking company have been ignored, and from what you have described, the case was forwarded to your agency. As Wiggins is the entity currently contacting me regarding this issue (and no longer the parking company), this leaves me with no recourse but to address the matter with your agency. Given the circumstances, I must respectfully continue to dispute this matter to cease the ongoing communications from Wiggins.I would like to reiterate my willingness to resolve this matter amicably. If you see fit, I encourage your agency to discuss the possibility of revoking the case with the parking company, as my attempts have been faced with lack of response..
Thank you for your attention to this matter. I trust that we can work together to bring this issue to a satisfactory conclusion.
Business Response
Date: 20/03/2024
it does not matter **** we are a collection agency and strictly here to collect your unpaid fine. You don't want to pay it and that is ok. We have no power to cancel your fine, only DPS can do that. Your refusal of payment shall be reported to DPS, and going forward, parking in any DPS controlled lot will put you at risk of being towed and impounded in accordance with their signage. You will receive no further calls on this matter but just be aware of where you are parking from now on.
*************************, Operations Manager
Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've requested to be contacted by email. Only when was responded with racial and bad language. The person I spoke to on the phone was very aggressive. Told me to shut up many times. I simply asked to be contacted by email moving forward.Business Response
Date: 01/03/2024
Well *****, I am in the room with my agents and I remember your 2 calls quite differently. None of what you are stating happened is the truth. Your initial call was simply a demand to remove your phone number, stated over and over again. My agent patiently explained that you owed multiple debts to my client and collection activities would continue. You did not at any time ask, nor did you give any email address. You simply got more and more aggressive and swore profusely at my agent. My agent rightly terminated the call, at which time you called right back and continued your abusive tirade. If you don't want to pay your debts, that's fine, but you can expect collection calls to remind you of your obligations to my client.
************************* Operations Manager
Wiggins Adjustments Ltd
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