Complaints
This profile includes complaints for Wiggins Adjustments Limited's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:28/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to contact me I keep telling them I dont know him at all I have spoken to a gentleman and he apologized profusely and said they will remove my number .. but the calls will not stop they fill my voicemail I even made my voicemail saying this is not his phone number
Business Response
Date: 28/02/2024
Hello *****, sorry for the calls. I have reviewed the file and I don't see any indication that a call was made to this office. I have removed your number. Keep my personal email handy and if you receive any further communications, email me directly and I will take immediate action, again my apologies.
*************************, Operations Manager
*********************************************
Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On both September 27 & 29, 2023, I received parking tickets for parking a car in a private lot reserved for shoppers of ***** Grocery store in Fort ******* and allegedly leaving the premises. Since these claims were false as food was purchased from *****, I contacted *************** services to dispute the tickets. I shared my contact information with them to dispute this issue in good faith (dispute file #******-********.); however, I never heard back from them. Instead, they have taken my information and passed it on to Wiggins Adjustments Limited to attempt to extract the money. Their tackling of the matter is similar to the exorbitant cost of the ticket ($126. each) EXCESSIVE. The lack of attempt from ******* to even respond my dispute leads me to suspect the potential of ******* and ******* being in cahoots with one another in a very seeing shady scam that is apparently mutually beneficial financially. This needs to be investigated and put to rest. I am not interested in paying for something that is valid, correct, or fair.Business Response
Date: 15/01/2024
Hello ****, what the enforcement officer observed was, yes, you shopped at the store but then you left the lot. If you leave you must take your car, even if it's just to go next door, if you don't then, in accordance with the posted signage, you will be issued a ticket. Your dispute was not accepted and that is why your account was forwarded to our office. There is no being in "cahoots" with any of our clients, quite simply, we work for them, on their behalf to collect unpaid fines, fees, and/or charges. Your information was obtained from **** based on your registered owner license plate. We cannot change the status of your accounts, we are only here to collect payments.
************************* Operations Manager
Customer Answer
Date: 24/01/2024
Complaint: ********
I am rejecting this response because: what the lot attendant claims to have observed is simply not true. In addition, my dispute was never even acknowledged - let alone given a chance to be heard. This whole process has been unfair and absent of due process. The tickets were falsely issued (as the driver did NOT leave the premises) and It is unjust to pressure people to pay for things out of a sense of fear. I want these tickets/fine absolved and all communications with Wiggins Adjustments Limited to cease effective immediately thereafter.
Sincerely,
***********************Business Response
Date: 25/01/2024
Hello ****, it makes no difference that you reject my explanation. We did not issue either of the 2 citations. We are merely tasked with the collection of the unpaid fines. Because you owe more than one unpaid ticket, you are now eligible for having your vehicle towed and impounded by *** if you are caught in any *** controlled parking lot, so be aware of where you are parking going forward. I closed your accounts as disputed after responding to your first complaint.
*************************
Initial Complaint
Date:09/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Collection is being attempted on a variety of parking tickets made to vehicles with no actual license plate. These vehicles do not require licensing to begin with, and the plate on the back refers to either the manufacturing company name ("*****"), or that they are an electric bicycle ("******"). Collector provided pictures showing either than ticket involved a non-insured electric bike, or that the brand name of the vehicle involved was an electric bike maker - ******.I did not receive these tickets, nor have I driven the vehicles pictured. None of the vehicles ticketed required licensing, and the comical nature of the obvious problem at ticket inception that it was not a real license plate is obvious.Remedy sought to remove negative, erroneous credit report from ********** and other credit agencies.Business Response
Date: 09/01/2024
and yet it was your choice to go to municipal court and present your case, and you chose not to ,,,,,, ****, you were convicted of the offence for which you were cited. The city does not put an account in collections that has not first gone through adjudication. You want relief from the court judgment, you will need to go to the source, there is nothing I can do to change your conviction and subsequent fine.
*************************
Operations Manager, Wiggins Adjustments Ltd
Customer Answer
Date: 09/01/2024
Complaint: ********
I am rejecting this response because:The pictures provided as proof are not license plates; they are name plates attached by the owner of the bicycles. ******s do not require registration nor licensing, and these decorative plates are only for marketing purposes - not to identify the owner of the vehicle.
Kindly consult with your clients as these are not valid license plates in **. Reversal of each of these citations is required.
Sincerely,
****************Business Response
Date: 10/01/2024
Sorry **** but it's you who must present your case to the cities. I thought I was being clear, the municipal court of ********* has CONVICTED YOU of the offence for which you were cited. If they allow it, you will need to petition the Municipal Court of ********* to reopen your case. I can do nothing.
*************************
Customer Answer
Date: 10/01/2024
Complaint: ********
I am rejecting this response because:This collection agency is seeking to correct from the wrong person. Multiple instances of the same behavior with other bicycles is obvious with the growing number of citations collection is being made for.
To recap, I do not need to present my case to any city as I have not been charged with any parking infractions in any city. The municipal court did not convict me, as I did not own nor drive the bicycle involved.
Bicycles do not require license plates, yet there is belief that a company name on the back of a bicycle is a valid license plate. You have provided pictures of offending vehicles as proof, while these pictures prove the exact opposite - these citations were invalid from the time they were written. I have attached copies of pictures you have previously provided in this matter with the hope that the error will be obvious.
Sincerely,
****************Business Response
Date: 01/02/2024
your name was provided by all my clients based on the plate. The ************************** writes "adjudication bylaw notices", that means you are given a set time frame to dispute the matter. If you choose not to fight the citation, you are found "guilty by expiry" thereby being convicted of the offence, exactly like a speeding ticket, so you WERE convicted then the city reversed the charge, cancelled the ticket, and we in turn removed the matter from your credit bureau. I hope this answers all your concerns.
*************************
Customer Answer
Date: 02/02/2024
Complaint: ********
I am rejecting this response because:Wiggins Adjustments has failed to address the causal issue, instead repeating no less than five times in their most recent response that I was the responsible for debts they are attempting to collect.
To wit:
you are given a set time frame to dispute the matter.
you choose not to fight the citation,
you are found "guilty by expiry"
you choose not to fight the citation
you WERE convicted
The previous rejection of their response on Feb 10th made just four assignments of my responsibility:
you who must present your case to the cities
municipal court of ********* has CONVICTED YOU
you were cited
you will need to petition the Municipal Court
And five times again on Feb 9th:
your choice to go to municipal court
present your case,
you were convicted of the offence
You want relief from the court judgment
you will need to go to the source
The original complaint has not been responded to. Their continued accusations of my involvement, my fault, my lack of defense and my debt are false.
Consumers Original Complaint:
Collection is being attempted on a variety of parking tickets made to vehicles with no actual license plate. These vehicles do not require licensing to begin with, and the plate on the back refers to either the manufacturing company name ("*****"), or that they are an electric bicycle ("******").
Collector provided pictures showing either than ticket involved a non-insured electric bike,or that the brand name of the vehicle involved was an electric bike maker - ******.
I did not receive these tickets, nor have I driven the vehicles pictured. None of the vehicles ticketed required licensing, and the comical nature of the obvious problem at ticket inception that it was not a real license plate is obvious.
Remedy sought to remove negative, erroneous credit report from ********** and other credit agencies.
Sincerely,
****************Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was not aware about this debt because did not get any mail to my address because i moved from my previous address, when i came to know about this i fully paid this ticket.Business Response
Date: 04/01/2024
Hello ********, yes, I see the address is different and I accept you may not have been suitably notified. I have ordered this matter deleted from your bureau. My next report goes out on or about January 29th.
*************************
Operations Manager
Customer Answer
Date: 04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer Answer
Date: 29/01/2024
Hi there,
Hope you are well, I am writing this mail about my credit score and collection account on my credit report, The wiggins adjustment claimed a debit of a parking ticket on my name I told them before i did not get any notice on my address beacause i moved from my previous address , when i came to know about it I fully paid the ticket or debit to the wiggins adjustment. They promissed me to remove collection account from my credit report and ***************** score but my credit score still low and collection account is still on my credit report.
***************************Business Response
Date: 29/01/2024
Hello ********, the person that took the payment should have explained that the credit bureau reports go out once per month on the second last day of the month. You paid January 3rd ****, my report goes out to the bureau's on Jan 30th, tomorrow, and yes it is set for deletion.
*************************
Initial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************************* I do not have a contract with Wiggins Adjustments **** They did not provide me with the original contract as requested.Business Response
Date: 02/01/2024
This collection is derived from an unpaid bill owing to ******************** dated Dec 28th 2018 for services at *************** $743.58 payable. Please contact our office at your earliest convenience to resolve the matter.
*************************
Operations Manager
Customer Answer
Date: 07/01/2024
Complaint: ********
I am rejecting this response because I do not have any debt with ******* *****************. I relocated from **************** in February 2018 and do not have any outstanding debts with ***************** Gas. I have contacted ***************** Gas on January 3rd 2023 and they have confirmed that they do not have any record of debt owing. This is currently being reviewed by their management as of January 5th 2023. Furthermore Wiggins Collections or ***************** Gas did not contact me between 2018 and 2023 about any debts owing. I am requesting that Wiggins Adjustment kindly remove the collections entry on my credit report. Thank you.
Sincerely,
*****************************Business Response
Date: 01/02/2024
******* ************ contacted us on January 23rd **** and asked us to close and return the account to them which we have done. I have notified the credit bureau to delete our listing in its entirety.
*************************
Customer Answer
Date: 05/02/2024
Complaint: ********
I am rejecting this response because:
Hi the collection entry has not been deleted. Instead, It shows paid on my credit bureau. Please contact the credit reporting agency to delete your entry in its entirety.
Sincerely,
*****************************Business Response
Date: 05/02/2024
I have ordered the matter deleted effective Feb 1st. My next report goes out on Feb 28th. If you need this done sooner you will need to contact the bureau and demand an investigation.
*************************
Initial Complaint
Date:13/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These guys have an active account on my credit report and the balance is currently at $610. I have never dealt with these guys for anything and I'm ******. What can I do?Business Response
Date: 14/12/2023
Hello ****************, we are a 3rd party collection agency. Our client, "*************************", has placed an account for unpaid school fees from ************* *********** for *************************. Amount owing is $610.00, and once payment is made we can set about fixing your credit. You can use one of the following options to make your payment:
You can pay by **** or Mastercard by phone, or email (please include card number, expiry date, and CVV from the back of the card), referring to your 7 digit account number *******, or, if you deal with a major ******** bank or ************* you can pay thru online banking like you would pay a regular bill by selecting Wiggins Adjustments *** from the list of payees and using your 7 digit account number.
If you bank at a ************ or *********** you can send payment via E-Transfer, thru Online banking, by sending the transfer to *************************************** and using your 7 digit account number as the security question, and ********************** as the answer.
Or, you may make your certified cheque / money order PAYABLE to Wiggins Adj ***, and mail it to my address (seen below) with attention to your 7 digit account number.
Thank You,************************* Operations Manager Wiggins Adjustments ***
Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not Liable for this debt with charter communications, I do not have contact with Wiggins Adjustments Limited, they did not provide me with the original contact as I requestedBusiness Response
Date: 05/12/2023
Hello ********************, the charge is for a vehicle lease. I have attached the contract per your request. Please contact our office ASAP to arrange payment. Once the file is paid your credit bureau will be amended.
David M******
Operations Manager
Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has been spam calling a debt oweing message. Unable to get ahold of anyone from the company, despite calling multiple times durring business hours, and leaving messages for call backs.Company is not providing proof of debt that they claim i owe, nor are they offering additional payment methods besides credit cards.Business Response
Date: 07/11/2023
Hi ******, just checked your file and it looks like you have spoken to one of our reps yesterday. Let me know if you need anything further.
*************************
Operations Manager
Initial Complaint
Date:30/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *******, I do not have a contract with Wiggins adjustments limited, they do not provide me with the original contract as I requested.Business Response
Date: 30/10/2023
I have requested confirmation of your claim from *******. Once I receive it, we will take the necessary steps to remove this from your bureau.
*************************
Ops Mgr - Wiggins Adjustments Ltd.
Initial Complaint
Date:10/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RE: ref *******
Despite acknowledged requests to discontinue phone calls, this company continues to do so. Last call was today, Oct 6Business Response
Date: 11/10/2023
your phone number has been removed.
Note: This will not stop the matter from being reported to your credit
Customer Answer
Date: 11/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******
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