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Customer Review Ratings
Average of 270 Customer Reviews
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Review fromSt S
Date: 13/12/2023
5 starsWe have had this company out several times and we are always pleased with the techs, the service, and the cost.Review fromTheresa T
Date: 12/12/2023
5 starsTheresa T
Date: 12/12/2023
This is a gem of a company! They installed our ductless mini spit system (3 units) in our home last November and were just back to do the annual maintenance. The service techs are knowledgeable, professional and very personable; we have every confidence in the competence of this company and their staff.
The Fujitsu line that they sell is a superior product; the air con or the heat is even & the units are very quiet. We are so pleased that we chose this company and this product. We have passed their name on to a number of our friends.
Coastal Energy Ltd.
Date: 13/12/2023
Thank you deeply Theresa for sharing your experience! We're thrilled to hear that your installation of the mini-split units was a success and that our team's meticulous approach stood out to you. It's wonderful to know that our service techs were not only knowledgeable but also consistently helpful in addressing your queries.
To be considered among the best by someone who's had various service experiences is truly an honor! Your confidence in us means everything, and we're committed to continuing to provide top-notch service. Should you have any further questions or need assistance, please don't hesitate to reach out. Thank you for entrusting us with your home comfort needs!Review fromSteve B
Date: 08/12/2023
5 starsSteve B
Date: 08/12/2023
We had a heat pump installed today and it was a pleasure to deal with professional sales and installation people great job.Coastal Energy Ltd.
Date: 11/12/2023
We're thrilled to hear you had such a positive experience with our team! Thank you Steve for choosing us for your heat pump installation. Your satisfaction is our priority!Review fromJackie J
Date: 08/12/2023
5 starsJackie J
Date: 08/12/2023
Always on time and friendly and kind to my dog.Coastal Energy Ltd.
Date: 11/12/2023
Thank you Jackie for your positive review. Cheers.Review fromLinda D
Date: 05/12/2023
5 starsLinda D
Date: 05/12/2023
I wish there was an 11. Scott was so efficient, knowledgeable, informative and friendly. He explained everything he was doing and told us we are doing everything right. We LOVE our heat pump. And the service the company provided. Thank you so much.Coastal Energy Ltd.
Date: 07/12/2023
Your feedback made our day! Thank you immensely Linda for your kind words about Scott and our service.
We're thrilled that Scott's efficiency, knowledge, and friendliness made a positive impact. It's fantastic to hear that he provided informative explanations and confirmed that you're on the right track with your heat pump.
Knowing that you love your heat pump and appreciate our service means the world to us. We're here to ensure your continued satisfaction, so if you ever need further assistance or guidance, please don't hesitate to reach out.
Thank you once again for choosing us!Review fromFran A
Date: 01/12/2023
5 starsFran A
Date: 01/12/2023
During one of the coldest weeks of the year I suddenly found myself without heat. Coastal Energy took the initiative and stepped up when other companies did not. They went above and beyond assisting with the warranty to replace the relatively new heat pump unit, even though they hadn’t initially installed it. Where other companies failed, they made sure that I had heat as soon as possible. The technicians are knowledgeable and happy to respond to any heat-related questions or concerns during their annual servicing.Coastal Energy Ltd.
Date: 04/12/2023
Thank you immensely Fran for sharing your experience with us!
Ensuring your comfort is our priority, and we're glad that despite not installing the heat pump initially, we could facilitate the warranty process swiftly to replace the unit and restore your heat promptly. Going above and beyond for our customers is what we aim for, and we're grateful for your trust in us during that critical time.
Thank you for highlighting our efforts where others may have faltered. Should you ever require further assistance, please don't hesitate to reach out. We're here to help!Review fromKangwei S
Date: 29/11/2023
5 starsKangwei S
Date: 29/11/2023
I had a ductless heat pump installed by Coastal Energy just over a year ago, and I recently had them do the annual maintenance. I gotta say, I'm really happy with their service.
The installation went super smoothly. The Coastal Energy team knew their stuff and were total pros. They explained everything in plain English, and they got the job done on schedule without causing any major disruptions at home.
Ever since they put in the heat pump, it's been working like a charm. It keeps my place nice and cozy in the winter and cool in the summer.
The recent maintenance visit was just as impressive. Coastal Energy's techs showed up on time, and they really went the extra mile in checking and cleaning the system. They even took the time to answer my questions and gave me some handy tips on keeping the heat pump running efficiently.
Honestly, if you're looking for ductless heat pump installations and maintenance, I'd definitely recommend Coastal Energy. They know their stuff, and their customer service is top-notch. I'm sticking with them to make sure my heating and cooling stay in tip-top shape.Coastal Energy Ltd.
Date: 04/12/2023
Thank you immensely Steven for taking the time to share your experience with us! We're thrilled to hear about your satisfaction with our ductless heat pump installation and recent maintenance service.
Ensuring a smooth installation and providing clear explanations is always our aim, and we're delighted that our team's professionalism and expertise made a positive impact. It's wonderful to know that your home has been consistently comfortable year-round since the installation.
We're equally pleased that our maintenance visit met your expectations. Our technicians are dedicated to going above and beyond, and it warms our hearts to hear that they not only maintained your system but also provided valuable insights to optimize its efficiency.
Your recommendation means the world to us! We're committed to continuing to deliver top-notch service to keep your heating and cooling in perfect condition. Should you ever need further assistance, please don't hesitate to reach out. Warm regards, The Coastal team!Review frombrian h
Date: 28/11/2023
5 starsbrian h
Date: 28/11/2023
The crew that was sent to our house were very professional, polite and very conscientious. I would recommend to all.Coastal Energy Ltd.
Date: 04/12/2023
Thank you Brian for your positive review & vote of confidence. Immensely appreciated. Cheers.Review fromMichelle F
Date: 27/11/2023
5 starsMichelle F
Date: 27/11/2023
Very professional installers, cleaned up after themselves. You'd never know they were here if it weren't for the fact that the house is now toasty warm. I'm looking forward to the AC in the summer. I'm very pleased with both the service and the product. 11/23 Follow up a year later, they came to service the heat pump and again provided exceptional service. I didn't have the pumps setup optimally for me. It was pretty good, but Scott showed me how to get the most heat into the opposite side of house and I'm even happier with the unit. These are really great folks, knowledgeable, responsive and professional.Coastal Energy Ltd.
Date: 04/12/2023
Thank you so much Michelle for taking the time to write such a fantastic review! The whole team is elated to hear your happy with the installation & service provided. We truly appreciate your support. All the best!Review fromLinda H
Date: 26/11/2023
5 starsLinda H
Date: 26/11/2023
Very good service. Jay was very knowledgeable and gave us lots of info while doing the yearly servicing of our heat pump. We were also delighted by the good service when we had our unit installed and the continuing quality of all the staff we have dealt with. Excellent company.Coastal Energy Ltd.
Date: 28/11/2023
Thank-you Linda for taking the time to leave us a positive review! We're glad to hear you're "delighted" with the heat pump & level of service our team is providing. Your support is truly appreciated. Cheers
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