Reviews
Customer Review Ratings
Average of 270 Customer Reviews
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Review fromLori M
Date: 06/06/2025
5 starsLori M
Date: 06/06/2025
Scott is very friendly and professional. He explains what's happening with my gas furnace and AC unit in a way I can understand and provides suggestions to keep them running in a safe and efficient way. It's so nice to have a service person who is truly there to keep me safe, informed and happy.
Coastal Energy Ltd.
Date: 09/06/2025
Thank you for the kind words, Lori! We’re so glad to hear that Scott took the time to explain everything clearly and made you feel supported and informed. He truly cares about our customers’ comfort and safety, and we’ll be sure to pass along your compliments. We really appreciate your trust in Coastal Energy!Review fromLena P
Date: 31/05/2025
5 starsLena P
Date: 31/05/2025
I recently had a maintenance checkup done on my heat pump. The service technician was very helpful in answering any questions I had. He was also very thorough in checking on my system.Coastal Energy Ltd.
Date: 05/06/2025
Thank you for your feedback, Lena! We're happy to hear your maintenance visit went well and that our technician took the time to answer your questions thoroughly. It’s important to us that you feel confident and supported with your system. We appreciate your trust in Coastal Energy!Review fromSusan B
Date: 29/05/2025
5 starsSusan B
Date: 29/05/2025
More than happy with the service I received from Coastal Energy. Jay was great to deal with, and I especially appreciated it that he realized how important it is that my cats don't get out. Thanks, Jay!Coastal Energy Ltd.
Date: 05/06/2025
Thank you so much, Susan! We're really glad to hear you had a great experience with Jay—he’s fantastic at what he does and always thoughtful. We love that he looked out for your cats too! We truly appreciate your support and are here whenever you need us.Review fromRobRoy K
Date: 23/05/2025
5 starsRobRoy K
Date: 23/05/2025
Coastal Energy is a great company.
Excellent communication. Jay the tech was awesome. Nice to talk to and great advice. Will call back again. Like you guys taking care of me. Thank you.Coastal Energy Ltd.
Date: 26/05/2025
Thank you so much, RobRoy! We're really glad to hear you had such a great experience with Jay—he’ll be happy to hear your kind words. We truly appreciate your trust and are always here when you need us. Thanks again for choosing Coastal Energy!Review fromIan T
Date: 23/05/2025
5 starsIan T
Date: 23/05/2025
Very professional service. Technician was punctual and respectful. Very happy with the installation and ongoing service.Coastal Energy Ltd.
Date: 26/05/2025
Thank you for your kind words, Todd! We're so pleased to hear that you're happy with both the installation and the ongoing service. Our team takes pride in being professional, punctual, and respectful, and it's great to know that came through. We truly appreciate your support!Review fromRob P
Date: 13/05/2025
5 starsRob P
Date: 13/05/2025
We had a complicated issue with our ductless heat pump and as usual Coastal Energy, Nanaimo came through.Coastal Energy Ltd.
Date: 14/05/2025
Thanks so much for your kind words, Rob! We’re glad we could help resolve the issue with your ductless heat pump. Complicated or not, we’re always here to make sure things get sorted out. We really appreciate your continued trust in Coastal Energy!Review fromSteve R
Date: 13/05/2025
5 starsSteve R
Date: 13/05/2025
Showed up on time, quickly serviced our AC unit confirming function and stability, checked on our furnace and air filter, excellent service, highly recommended.Coastal Energy Ltd.
Date: 14/05/2025
Thank you for the great review, Steve! We're glad we could get everything checked out quickly and thoroughly for you. It’s always our goal to provide efficient, reliable service, and we appreciate your recommendation!.Review fromSue S
Date: 12/05/2025
5 starsSue S
Date: 12/05/2025
Scott was on time, explaining everything that he was doing in a professional and courteous manner. He was polite and friendly. It couldn’t have been a better experience. Thank you, Scott and Coastal Energy.Coastal Energy Ltd.
Date: 13/05/2025
Thank you for the kind words, Susan! We’re so glad Scott made your experience a great one with his professionalism and friendly approach. We truly appreciate your support and are always here if you need us!Review fromPaul H
Date: 05/05/2025
5 starsPaul H
Date: 05/05/2025
In March, we began to look into receiving quotations from several organizations that install and service heat pumps, furnances, air conditioning, etc. Not knowing much about the whole process, I did rely on the three sales representatives ***** ***** ******* *** *** **** ** ****** to educate me, as well as represent their companies. Angelo was awesome. Even with my BS meter turned up, Angelo still came across as genuine, like my brother, and was highly knowlegable. He made me feel like we really mattered - not just as another customer. Then, the install: Patrick was one of those genuine, likable guys who knows, and loves his work. ******* *** *********** **** ** ********** ******* *** **** ** **** ***** ********* *** *** ******* ****** As they completed the installation on a recent warm day, for the first time in our 26 years in this home, cool air flowed from our vents. I now look forward to the heat of summer as never before, knowing our home will be cool and welcoming. And since then, the heat coming on in the mornings works great, and is much quieter than our old furnace. So! Long story short: I recommend Coastal Energy to you without reservations!Coastal Energy Ltd.
Date: 06/05/2025
Thank you so much for your thoughtful and detailed review, Paul! We’re truly honoured by your kind words and thrilled that your experience—from the first meeting with Angelo to the installation by Patrick and Tanya—was so positive. It means a great deal to us that you felt valued and supported every step of the way. We’re especially happy to hear your home is now comfortable year-round after 26 years—that’s what it’s all about! Our team, including our office staff, is grateful for your trust and recommendation. Thank you again for choosing Coastal Energy!Review fromMirjam J
Date: 22/04/2025
5 starsMirjam J
Date: 22/04/2025
We had a positive experience with Coastal Energy. Angelo was professional and had some very good ideas. He did not mind coming back for a second time to refresh my memory of a few concerns I had before the installation. His crew worked well and did a clean job with the installation of heat pump and furnace. Shelby in their customer service department has also been very helpful with the administrative and rebate applications.Coastal Energy Ltd.
Date: 23/04/2025
Thank you for your thoughtful review, Mirjam! We’re delighted to hear your experience with Coastal Energy was such a positive one. Angelo’s professionalism and willingness to return and address your concerns speaks to the care we aim to provide every customer. We’re also glad the installation was completed cleanly and efficiently, and that Shelby was able to assist you smoothly with the administrative details and rebate applications. Your kind words mean a lot to our entire team!
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