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Business Profile

Exhaust Systems

DPF Tunes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exhaust Systems.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order to the tune of $3,911.38 on 6/2/2022 for auto parts. The merchant only sent two of the ten items (value being less than $1,000) and has stopped responding to emails and phone calls. Since these are kits - the items that were sent are unusable without the rest of the kit. I ultimately had to purchase entire kits from a different vendor.

  • Initial Complaint

    Date:01/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THey do not ship Items, I asked to cancel order and return my Money as they have not shipped anything , THe money has not been returned as of yet after 9 days they do not contact you back at all

  • Initial Complaint

    Date:17/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a full delete kit on May 29th, 2022 (3 items). 1 item came in within a week with no issues and was perfect. However, the remaining 2 items were not shipping out within the allotted time. I reached out via email to get an update at which point I was told that the ordered items were on a delay. I was on a time crunch for parts so I asked to cancel those remaining items and for a refund. They responded saying they would cancel and refund within 1-3 business days. After many emails from my end and many phone calls I still have not received any cancel status or refund and it is now Aug 17, 2022.

    Business Response

    Date: 23/08/2022

    We are very sorry to hear about this experience. We have since cancelled and refunded this order to rectify this situation. Sincerest apologies for this delay. Thank you!

    Customer Answer

    Date: 24/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    ***** ******

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased both a tuner and a exhaust delete pipe to remove emissions from one of my diesel trucks. After a couple days of not receiving shipping info I emailed company and received a reply stating that the pipe is on back order and should ship in 2 weeks. I replied back trying to get a refund due to the products not even in stock when the website said they were alavailbe. This is when they failed to respond leading me to take action both with apple to dispute the charge ( being that’s the method of payment I used) and finally sending this to the better business bureau hopefully someone can shut this company down as I am not the first claiming these actions

  • Initial Complaint

    Date:10/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 20, 2022 in the amount of $546.59. Once the order was placed it stated we would receive an email when order was ready. As of today, August 10, 2022. There is still no shipping information. I have reached out several times via email with no response, as well as by phone with no answer or no returned calls.

    Business Response

    Date: 23/08/2022

    We are sorry to hear about your negative experience. We had got in contact with the customer on multiple occasions attempting to explain the delays. We are currently in contact and awaiting further instruction regarding either a refund or shipping information. Thank you!

  • Initial Complaint

    Date:04/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ** scanner from the company they have not sent shipping information or any updated of when they will sent the product. I have sent emails and even called the company to find out they have not responded to any forms of communication at all.

    Business Response

    Date: 23/08/2022

    We are terribly sorry for the miscommunication experienced. We have since gotten back with the customer and have refunded their order as requested. Please do not hesitate to reach out if further rectification is needed. Thank you!

    Customer Answer

    Date: 24/08/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order (Order #****) was placed on April 18,2022. As of 6/21/22 the DPF/CAT delete pipe was still unavailable for them to ship so I requested a refund. I ordered the exact same part from another seller and it shipped out the same day. As of today 7/31/2022, I still have not received my refund or a receipt showing my refund was processed although I have sent multiple emails and have an email from one of their representatives on Sunday, 7/17/2022 stating that the refund would be processed on Tuesday or Wednesday. Absolutely ridiculous to wait 3 months on a $1700 order and still can’t even get the refund on a part they cannot provide and yet they continue to run “special sales” on that exact part. Help me get my money back and I will NEVER order anything from this company again.

    Business Response

    Date: 23/08/2022

    Our apologies for the inconvenience you had experienced. This item has since been cancelled and refunded, the remainder of the order delivered. Please reach out so we can provide a resolution. Thank you. 

  • Initial Complaint

    Date:29/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/29/22 I placed an order for 4 total items. By 6/20/22 two of the 4 items arrived. The other two items never showed nor shipped. On 6/23/22 I requested cancelled order and refund on the remaining two items. From 6/23/22 - 7-28/22 I have received no refund just apologies and emails saying they will take care of it yet nothing is being done. The email on 6/23 states the order has been cancelled. On 7/19 they stated my refund was missed and it would be processed in 1-3 days. Still no refund.

  • Initial Complaint

    Date:27/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts on 7/14/2022 order #**** totaling $1088 from DPF tunes never received a confirmation number nor any parts I have tried multiple attempts to communicate by phone and emails and still no response all I’m looking for at this point is a full refund of my hard earned money.

  • Initial Complaint

    Date:27/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from DFP Tunes on July 4, 2022 for a total of $1,183. Items were listed as in stock. I contacted company to see if they had an idea when items would ship, was told they had not recieved items yet but would be within 2 weeks. It's been 3 weeks since email response and still no items shipped. The company is now ignoring my emails asking for update and if items were on backorder.

DPF Tunes is NOT a BBB Accredited Business.

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