Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromSeung S

  Date: 11/11/2024

  1 star
  Driver constantly throws packages being delivered to home. Tried reaching out to customer service via telephone and online ticket request but had no luck reaching anyone.
  

  uniuni

  Date: 13/11/2024

  Dear *****,

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand your frustration and regret the difficulty youve had in reaching us.
  I wanted to let you know that we have located your support ticket, and it is currently being actively worked on by our team. We are prioritizing this issue and will follow up with you shortly to provide an update on the steps being taken to address your concerns.
  Thank you for your patience and understanding. If theres anything further youd like to share in the meantime, please dont hesitate to let us know.
  Best regards,

  UniUni

• Review fromBeata M.

  Date: 08/11/2024

  1 star
  I have had more issues and parcels lost with UniUni than I have ever had with all other shipping companies combined. Customer support is poor to non existent. I will not order from any business that uses UniUni as their delivery company ever again. Just not worth the hassle.

• Review fromKim J

  Date: 04/11/2024

  1 star
  This company is a straight up scam and needs immediate investigation! They use photos to confirm they have "delivered" the package. I would love to understand though how the same exact photo used as "proof of delivery", showing the same exact along with the same exact angles of the two door mats and leaves on the porch are in the exact same position, can be for two entirely different residents in the same town of **. Either the company itself is unaware that their employees are stealing or this is a directive to employees within the company to make money on reselling the items. Either way I advise anyone who has a package en route with this company or "lost" to begin the process of asking for a replacement as you will never see the item you ordered.
  

  uniuni

  Date: 05/11/2024

  Dear ***,

  Thank you for reaching out and sharing your concerns. We understand how frustrating it is when a delivery doesnt go as expected, and we take all feedback seriously.
  To clarify, UniUni relies on Proof of Delivery (POD) photos to confirm that a package has been successfully delivered. These photos are taken by the driver at the time of delivery and should accurately reflect the location. If there appears to be a discrepancy with the Proof of Delivery images, such as the same photo being used for different addresses, we encourage you to share this information with us so we can investigate thoroughly.
  We assure you that UniUni holds itself to high standards of integrity, and any misconduct by employees is not tolerated. If you believe there has been an issue with your delivery, we are more than willing to assist in investigating the matter to ensure a resolution.
  Please provide us with the tracking numbers for the affected deliveries, and we will take immediate steps to review and address the situation.
  We truly appreciate your feedback, and were committed to resolving any concerns. If theres anything else we can do to assist, please feel free to reach out.
  Best regards,

  UniUni

• Review fromErin V.

  Date: 04/11/2024

  1 star
  Ordered something and the proof of delivery picture on the UniUni site was not my house. Got a refund from the seller and put the order in again. Same thing happened a second time. Clearly UniUni is a scam. They are either not delivering the packages or the drivers are stealing them. If you think your package was stolen odds are it was never left at your address! How is this company still credited by BBB with a B rating???
  

  uniuni

  Date: 05/11/2024

  Dear ****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the issues you've experienced with your deliveries, and we understand how frustrating this must be.
  We currently have an agent actively working on your support ticket and have requested some additional information from you in order to investigate the matter further. We are committed to resolving this for you as soon as possible.
  Regarding the second parcel, we are unable to locate another package under your account in our system. If you could provide us with any additional tracking numbers or details related to this second order, we would be happy to investigate further.
  Please be assured that we take your concerns seriously and are working to address them. We appreciate your patience and cooperation as we resolve this matter.
  Best regards,

  UniUni

  Erin V.

  Date: 14/11/2024

  The first tracking # is UUS4AG**SSN**989 If you look at the *** pictures you can see they are 2 different houses with different numbers (23 and 25)!The second tracking # is UUS4AT**SSN**835 And yet another different house!

• Review fromMs Kayle G.

  Date: 04/11/2024

  1 star
  This has product was order in October 3th. You know I know youre trying to help (KoxSmar), however Im not going to give out another address and have one of my friends take a day off from their jobs. I know the package came from *****, I know it arrived in ********** and went through customs, I know its in a warehouse in ***************. Here is the deal you tell UniUni Ive read a lot of bad reviews on ****** about crooked driver, packages not being delivered and sent back to warehouses or damaged, they say they never heard of this company, they say this company is unreliable. I also know UniUni hands off to ****, *** and *****, so you tell them to give my package to either one of these delivery companies. NO MORE EXCUSES The address is Ms ***** ******* ********************************************************************************************* #**** At least I know they deliver on time. There is no amount of compensation to give me, what if it was a photo of your dad and mom and you as a baby???? Im tried of this Im stress out and yes emotional. You tell them just do it and email me the tracking number from either ****, *** or ****** This is the final deal , you tell them get the package out of the Phoenix warehouse and hand it off to either delivery companies at their expense.

• Review fromDanan B

  Date: 31/10/2024

  1 star
  I ordered on Sept.24th. Starting Oct.10th for 3 weeks the tracking app got several "attempted delivery" notifications before a "return to warehouse". Not once did the driver attempt to deliver any package. I live in a building with a buzzer that keeps track of all buzzes... there were none during the "attempted" deliveries. I live in a building with a camera. At no point during the "attempted delivery" did anyone show up at my ************ random day I got a text from unknown name/number "hey i have ur parcel"(sic) with no identification. I asked who they were and 4 days later got a reply saying "UniUni, I will come tomorrow". I stayed home all day and finally asked if they were coming... with no response. They did not come NOR respond.Thanksgiving Sunday... 8 guests were here... Uni claims 2 (yes, TWO!!) "delivery attempts".All 9 of us know they didn't make any.I contacted the vendor and got a replacement package via a "different" carrier... though still UniUni once in ******, sadly.When I contacted *** to complain they sent an email saying they'd make a "second attempt". They did not. I later told them to 'return to sender' as a replacement was being sent to which I got an "ok"... that's it... Uni's response to a complaint is "ok".For this second (after Uni didn't deliver the first) I received a text saying they have a package (to which I responded in less than 20 minutes) but they marked this as a "delivery attempt"... even though I told them exactly when I would be home. I guess a text message is a "delivery attempt" now. I've told them when someone would be here and not be here... we are still waiting for a response... let alone an actual delivery attempt.Drivers clearly have phone numbers but only use them to send sketchy messages so they can mark "attempted delivery" instead of actually attempting *********** is now 26 days... UniUni has had my package since Oct. ******** reviews, this isn't new. They need to be shut down.

• Review fromVirginia P

  Date: 31/10/2024

  1 star
  Horrible 0 stars! I have a $135 order from ***** that never made it to me! Fighting with ***** they won't refund me! This ** only works for temui and *****! Is this a scam it makes me wonder! I think these are out of **untry **mpanies

• Review fromLorena L

  Date: 31/10/2024

  1 star
  I received an email saying my package was delivered and a photo. My apartment complex has a big sign that asks carries not to leave packages in the mail room but put them in a hub. By the time I got home my package was not there. I sent proof of everything and my apartment complex did a parcel audit and nothing was found. At first they were replying my emails and after I requested a missing parcel document they stopped. I need someone to get in touch with me and send me the document.

• Review fromTalonika S

  Date: 31/10/2024

  1 star
  I ordered a package from sculptouch. Which I think is a scam as well. They're working together. There's two different sites for scope touch. The first time I called the customer service line for Uni Uni someone answered and there was hip hop music playing in the background loud very unprofessional. He told me that my package could not be delivered because of the wrong address. Which I'm sure I did put my apartment number. We spoke about a second delivery and that it would be out for delivery the next day. I did not receive my package the next day, so I called back a second time. This time I got someone named Camellio. What she did not give me his name I had to ask for it. When I asked where you act like he didn't know it. He then told me that it would be 10 days for my package to be redelivered. And someone would call me when it was time to deliver my package. That has been 7 days ago. Mind you I ordered my package on October 14th. I called yesterday and spoke with ******. Who told me that I will be receiving my package within the 10-day time frame. I tried to track my package on their website I'm not for sure which one if it's the fake one or the real one but it's no help. I just tried to reach out to scope touch to get help with my order and they suggested that I had to pay a reschedule fee and shipping to get my package. What type of sense does that make.? I just hope everyone else gets took from this unprofessional unreliable inconsiderate. I am very determined and very persistent and I will get the word out there

• Review fromMichelle C

  Date: 30/10/2024

  1 star
  The uniuni driver called me when he arrived at my place , he didn't speak a lick of English but knew two words package and my unit number . I said I'm not home and he started talking to me loudly in his language and hung up on me and sent a picture of My parcel. I left work so o coii up le go see if he left the package outside my appointment building but nothing was there. I called the uniuni customer service line so many times and I was on hold forever and a few times someone picked up and I couldn't hear a voice . Very unprofessional and this has to be taken to the global news enough is enough !!!!!!!!!!!!!!Also when I did get ahold of someone from customer service he wasn't very friendly and seemed very doopy !!!