Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromHa N

  Date: 27/06/2024

  1 star
  Requested an address change on May 29, 'booked' second delivery June 11 and June 19. Now they're saying the can't deliver it.
  

  uniuni

  Date: 28/06/2024

  Good day,
  Thank you for your patience and for bringing this matter to our attention. We have reviewed your customer support ticket and can confirm that our agents requested a second delivery for your parcel. However, due to time constraints and the prioritization of first delivery attempts, our delivery team was unable to schedule the second delivery before the parcel was sent back to the vendor warehouse due to an incorrect address. 
  We apologize for any inconvenience this may have caused. To resolve this issue, we recommend contacting the vendor directly to request either a replacement or a refund for your order.
  
  Best regards,

  UniUni

• Review fromEdgar

  Date: 27/06/2024

  1 star
  Items order through Aliexpress where never delivered. Parcel was marked as wrong address yet I've received 2 packages prior from the Aliexpress using Uniuni. Using the same information.Received email stating Parcel was not delivered back to warehouse. Cannot schedule second delivery attempt.Possible theft from driver yet uniuni does not take any responsibility. It should not take 3 days for it to be investigated.Aliexpress Cannot refund since it's stating courier has packages and should be picked up.Uniuni states packages are not at warehouse.Uniuni seems to have thousands of these complaints.Customer service phone number is inactive.
  

  uniuni

  Date: 28/06/2024

  Good day,
  Thank you for reaching out and for your patience. We have confirmed through your customer support ticket that your parcel is out for delivery as of 9 AM on June 28th, 2024. You can expect to receive it within the next ***** hours.
  We understand your frustration regarding the previous issues with your AliExpress orders. Although the parcel was initially marked as delivered to the wrong address, we can confirm that our delivery records show it is now en route to you.
  We appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us.
  Best regards,

  UniUni

• Review fromAbi C

  Date: 25/06/2024

  1 star
  2 times they said they were unable to deliver my packages and when I reach out to costumer service they never respond
  

  uniuni

  Date: 26/06/2024

  Good day, ***,
  We have successfully located your customer support ticket.
  Our team is working to respond to your inquiry as soon as possible. However, we noticed multiple tickets were submitted over the course of four days, which caused some confusion. As a result, a request was escalated to the agents supervisors for assistance.
  It appears that we may have an incorrect address on file for you. An email has been sent requesting clarification.
  Please respond at your earliest convenience so that we can proceed with booking your second delivery.
  Thank you for your understanding and cooperation.
  Best regards,
  UniUni

• Review fromAndrea S

  Date: 25/06/2024

  1 star
  This logistics company is horrible. No immediate customer service, which becomes extremely frustrating when you have expensive packages. Secondly, the drivers make failed attempts to deliver without even trying. They do not buzz your condominium for access. When you try to call customer service the phone number is out of service which forces you online. It should not take 1-3 days to receive a response. I will no longer purchase from establishments that use this company for their logistics and this logistics company should not be allowed or licensed to carry any sort if mail.
  

  uniuni

  Date: 26/06/2024

  Good day,
  We have successfully located your customer support ticket, which was opened on Monday, June 24, 2024, at 1:03 PM, requesting an estimated time of delivery. We have verified that your parcel was delivered on Monday, June 24, 2024, at 1:03 PM. Proof of delivery photos have been sent to the email address we have on file for your ticket.
  If you require further assistance, please do not hesitate to let us know.
  Thank you,
  UniUni

• Review fromDouglas P

  Date: 24/06/2024

  1 star
  Horrible. No way to communicate with a person. Have no idea where my package is.
  

  uniuni

  Date: 26/06/2024

  Good day, *******,
  We have successfully located your customer support ticket submitted on Monday, June 24, 2024, at 9:50 AM. Our **************** team is actively working on responding to your inquiries and clarifying your address to schedule your second delivery.
  If you have any further questions or concerns, please do not hesitate to let us know.
  Thank you,
  UniUni

• Review fromLaura S

  Date: 24/06/2024

  1 star
  Zero stars. I received an email that my package was delivered but no package! I contacted via email the company I ordered from. They sent a photo of a home that was not mine. They directed me to call the carrier UniUni. UniUni does not take phone calls so went online & filed a complaint. ***** hoursno response. I believe BOTH companies must be a SCAM as neither will get back to me regarding reimbursement or replacement.
  

  uniuni

  Date: 26/06/2024

  Good ******************,
  We have successfully located your customer service ticket submitted on Monday, June 24, 2024, at 8:33 AM. The agent assigned to your case responded on Tuesday, June 25, 2024, at 6:39 PM, and is actively working towards resolving your inquiry.
  If you have any further questions or concerns, please do not hesitate to let us know.
  Thank you,
  UniUni

• Review fromSara N

  Date: 21/06/2024

  1 star
  Did not even attempt to delivee the package saying "wrong address". Had to double check and it was the correct address. No way to reach customer service other than by messaging on the website. How a company can run without a single human being able to help you out, beats me.

• Review fromEddie S

  Date: 21/06/2024

  1 star
  I have been waiting a month for a package that says it was supposed to deliver twice and has been rescheduled for over a week. This company is a scam and should not be allowed to operate in the *********** region

• Review fromAmanda W

  Date: 17/06/2024

  1 star
  My package was first left on a sidewalk on a busy road where it was quickly stolen. After the merchant sent me a replacement, Uniuni would not leave it at my stoop (around the side of the building) or even knock on the door or call upon delivery attempt. I have left directions to have the parcel left at the door twice, requested a call when delivery attempt is made, and I was home two times delivery says it was attempted. I even offered to go to a warehouse facility to even pick up my package but they are not set up for parcel pick-up. While they have a phone line, there is no agent you can speak to and you are directed to the bot on their website. It says information is processed between 1-2 business days so you can't get any immediate assistance. What a rip-off. I will not be ordering from any business that uses this shipper.

• Review fromAshley F

  Date: 16/06/2024

  1 star
  This delivery company is a joke or a scam. I don't even believe that they actually leave your packages I live in ************* in a large apartment building that does not have a secure mailroom or a door attendant or lobby attendant every time I order my packages from ***** or another one of those e-commerce stores and it's delivered with **** I received my package this company I never even heard of them I just had my first experience with them this past weekend and it was terrible. I never received my package I called them to complain they sent me a photo to my email of the delivery person holding my package up outside the apartment building to show the apartment building number took a picture holding my package in the air and left I never received my package they didn't take a picture of it on the floor in front ofmy apartment door and number in the photo like the Amazon drivers do this person held it up outside the building and left. Uni uni sent me an email with that photo that I described above and a statement stating that they confirmed that I actually received my package and I needed to contact the store that I bought it from they're telling me that I need to contact my carrier which uni uni was not my carrier it was their carrier that they chose who did not deliver. Very disappointed with customer service and their first contact resolution *****. They don't even offer an apology. If the company that you want to order from is using uni uni I would just steer clear you're not going to receive your package you may not even receive a refund beware consumers. *And I contacted uni uni multiple times, please don't come under this post trying to apologize to me now. Apologize to the businesses that you're doing business to business with because you're going to cost them a lot of money and returns and refunds. Date of experience: June 14, 2024