Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJoanne M

  Date: 24/01/2024

  1 star
  I dont even want to give this 1 star. This driver was delivering my package from **** and could not find my place, he text me asking for my correct address which I responded that he had the correct address, then realized that the postal code was wrong. I did give this person my correct postal code and address 3 times. The following are the comments made to me by this driver. After asking me my correct address he asks you dont even know your own addressI said , and I informed him that I was at work and could not talk as I was taking off in an airplane and would lose service. He then says **** ** *** ********* ******* ** *** *** ******* ********. I responded that he was being **** and that the address was correct, I then realized the postal code was wrong (my error) this person then asks *** *** *** ****? which confused me at first. Then I text my correct address again to him with the correct postal code. I then said I wont have service much longer as we just took off in the air. When I landed this person left me these messages on my phone. **** * **** **** ** *** ******* *** ******** ***** *** ***** ******* ******** *** ****** ** ** *** *******l Prior to this I had already by this point given him the correct address. 3 times. **** ****** ** *********** **** * **** ****** **** *** * ****** ** ** *** ************* How dare he say that. I tried 2 times to call the supervisor of this company to speak to a supervisor and no one returned my calls. One lady said she would call me back in 5 minutes and would try to get the supervisor to call me back, 5 minutes pass and no phone call. I call back a now my number seams to be blocked and I cannot get through to the company at all. How this company is even in business is beyond me! ******** ******* ** ****** ****** ****** ****** a company and for them to do nothing at all is a disgrace. I hope nobody else gets treated this way and the reason why I and writing this review and complaint here.

• Review fromMay S

  Date: 22/01/2024

  1 star
  I had a temu package that didnt delivered by uniuni last November 2023! After multiple attempts to contact them just to tell me that my package was lost. Never received it!!! Even though I got refunded but the anxiety and stress they have caused me! And again I have to go through this over again because I just had a recent purchased from temu despite of telling them not to work with uniuni carrier they still let them take my package AGAIN!!! UGH!!! Please Lord help us with this kind of people!

• Review fromchristina g

  Date: 22/01/2024

  1 star
  two packages should have delivered but they only delivered one. I tried to call both phone numbers for the company . One phone number automatically hangs up on you as soon as it answers. The other phone number is a constant busy signal.

• Review fromMaronda C

  Date: 19/01/2024

  1 star
  UniUni delivery company is horrible, I can't understand how they continue to operate. I am still waiting on my package.

• Review fromWilliam C

  Date: 18/01/2024

  1 star
  I recently received a message from UNIUNI that my package was delivered to my apartment door (I live in a condo) and left a picture clearly showing they left it outside the building at our back entrance on an outside bench for all to see. I was out when the package arrived. When I got home there was no package at my condo door (we have a secure building) no was it left in the place outside shown in the picture. I complained to them and they keep coming back with a note that it was left outside my apartment door which it was not and their driver's picture clearly shows the item on the outside bench of our building. Somebody obviously took it, but they keep coming back with the same story saying that they are not responsible for security when a package is left outside our apartment door. They just don't get it so I guess I lost the package and the money I paid for it. My recommendation is stay away from these guys they have no business ethics in my opinion, they cannot even believe a picture taken by their own delivery guy.
  

  uniuni

  Date: 19/01/2024

  Hello *******,
  
  We're very sorry to hear about the confusion and frustration surrounding the delivery of your package. The situation you've described, with the package being left in an unsecured location and the subsequent miscommunication, is certainly not up to our standards at UniUni.
  
  We have located your support ticket and can see that it is currently in the process of being resolved. We understand the importance of reaching a satisfactory resolution for you and encourage you to continue communicating with our support team. They are dedicated to understanding your specific case and working towards a resolution that addresses your concerns.
  
  Your feedback about the handling of your package and our response is taken very seriously. We aim to provide not only efficient delivery but also responsible and responsive customer service. We appreciate your patience as we work through this issue, and we are committed to ensuring a positive outcome.
  
  Thank you for bringing this matter to our attention, and we hope to resolve this to your satisfaction soon.
  
  Thank you,UniUni

• Review fromChris A

  Date: 17/01/2024

  1 star
  This company is the definition of doing the bare minimum. If I didn't call them, I never would have received my package and for no good reason at all. Avoid them at all costs.I work from home and the apartment buzzer is hooked up to my phone, so I can assure you nobody made any attempt at delivery. Here's the process so far:4 days ago this package was marked as "out for delivery".3 days ago the status changed to "delivery failed, retry" (no kidding, I can see that it didn't arrive yesterday). I wasn't sent an update, I had to go check the status for myself.2 days ago, no delivery attempt 1 day ago, no delivery attempt So, last night I submitted a request for an update on when they'd be making the delivery. I get a generic response saying that if delivery was failed, it would be reattempted within 48hrs. Thing is, that 48hr window has already been and gone. Still no attempt at delivery.Today, I call them to see what the h*** is going on. I get an offshore call center that just doesn't give a single **** about anything. Mumbling like they're half asleep, yawning while I'm trying to explain the situation, awkwardly long pauses before more mumbling. . . honestly feels like I woke them up.Turns out, their driver obviously just couldn't be bothered doing their job that day. "*** ****** ****** ** ******* **** ****** **** ****** **** *** **** *** ********** *** *** ********* ** ****** **** ** ******** * ********* ** *** *********** ** * **** ** *** ** *** * ***** ******* ** **** ***** ***** ****** ***** **** ****** **** *** ***** *********** **** * **** **** ***** * ** ***** ** *** ****** ******** ** * **** ******** *** ** ******* **** ****** **** *** ***** ***** *** ** ** ***** ** * **** *** ***** ****** **** ****** ** ***** ****** ** ** *** ********* ** **** **** ******** ****** ** **** *** ********* **** ***** **** ****** ****** ******* ******** ********* ****** ***** ****** ***** *** ***** ***** ** ********* ****** *****." Wish me luck
  

  uniuni

  Date: 19/01/2024

  Dear *****,

  
  

  We are truly sorry to hear about the frustration and inconvenience you've experienced with the delivery of your package and the communication with our support team. It's clear that the level of service you've encountered does not align with our commitment to customer satisfaction at ********************.
  
  We have located your customer support ticket and are actively addressing your concerns. We have reached out to our warehouse for a follow-up on the status of your delivery to better understand the delays and issues in the delivery process. Once we receive an update, we will promptly follow up with you via your ticket to provide detailed information and the next steps.
  
  We appreciate your patience and understanding as we work to resolve this matter. Your feedback is crucial in helping us improve our delivery and customer service processes. We are committed to ensuring that your package is delivered as soon as possible and to rectifying the service issues you've experienced.
  
  Thank you for bringing this to our attention, and we sincerely hope to regain your trust in our service.
  
  Best regards,UniUni

• Review fromE. L.

  Date: 16/01/2024

  1 star
  Lost my package but the driver took a picture of a different package at a different door and called it delivered. Because they indicated it as delivered, the company I ordered from is refusing refund. This is a dishonest, untrustworthy company that cannot be relied on. Do not do business with UniUni.
  

  uniuni

  Date: 19/01/2024

  Hello Ed,
  
  We're sorry to hear about the issue you've experienced with the delivery of your package and the subsequent misunderstanding regarding its delivery status. It's important to us at UniUni to address and rectify any concerns our customers have.
  
  Upon reviewing our records, we found that your customer support ticket regarding this matter was thoroughly addressed. We provided a resolution which, based on our records, was accepted and found satisfactory by you. As such, we currently consider this matter resolved.
  
  However, if there are any outstanding issues or further assistance needed on your end, please do not hesitate to get back in touch with us. Your satisfaction and trust in our service are of the utmost importance, and we are committed to ensuring that your experiences with UniUni are positive and reliable.
  
  Thank you for your patience and for bringing this matter to our attention.
  
  Best regards,UniUni

  E. L.

  Date: 06/02/2024

  UniUni agreed to resolve my issue but has not contacted me since I provided the requested information in three weeks. I do not consider this resolved as no one has responded when asked for updates.

• Review fromElizabeth D

  Date: 14/01/2024

  1 star
  My package Cross the land, the sea, the ocean the air, and endup on uniuni hands where by I don't know what they did with it. Them said my package has been delivered on Dec 16, 2023. But I didn't find any package, my bell camera showed something different. Try to call several times infinit answer, file police case, upload footage. Am trying to give chances to UniUni to locate my package and delivered it. The worst of the worst company I ever deal with. I ***** shop somewhere and know that canada post can secure my package
  

  uniuni

  Date: 19/01/2024

  Good day *********,
  We are genuinely sorry to hear about the difficulties and frustration you've experienced regarding the delivery of your package. It's concerning to learn that the package was reported as delivered when your evidence suggests otherwise. We take such matters very seriously at UniUni.
  Upon reviewing our records, we have located your customer support ticket where additional support has been offered to help resolve your inquiry. We encourage you to respond to the ticket so that we can further assist you in locating your package and addressing the discrepancies in the delivery report. Our team is committed to investigating this matter thoroughly and providing you with the assistance you need.
  We understand the importance of reliable delivery and are dedicated to improving our services. Your feedback and cooperation in this matter are invaluable to us, and we appreciate the opportunity to rectify this situation.
  Thank you for your patience and for giving us the chance to make this right.
  Best regards,UniUni

• Review fromSharon A

  Date: 10/01/2024

  1 star
  Terrible service. They either leave packages in the lobby or outside. Yesterday my package was outside. Luckily I was home and able to get it before it was stolen. My phone number is on the package but they couldn't be bothered calling. I'll never order from the supplier again until they use a different delivery service.
  

  uniuni

  Date: 19/01/2024

  Hello ******,
  We're very sorry to hear about your dissatisfaction with the delivery service you received. Leaving packages unattended in the lobby or outside is not in line with the high standards we set for our delivery processes at UniUni. The safety and security of your packages are of utmost importance to us.
  We acknowledge that your phone number was provided on the package, and we apologize for the oversight in not using it to coordinate the delivery more effectively. We understand how crucial timely and secure delivery is, and we regret that we did not meet these expectations in your case.
  Your feedback is extremely valuable to us, and we will use it to improve our services. We will address this issue internally to ensure our delivery teams are more diligent in future deliveries.
  Thank you for bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out to our customer support team.
  Best ****************************

• Review fromKatherine R

  Date: 09/01/2024

  1 star
  Left package on porch, didn't ring bell, didn't knock, got the email notice that it had been delivered an hour later and the package was GONE. Their customer support page does not work. Their phone number is not answered. Is this place for real???
  

  uniuni

  Date: 19/01/2024

  Hello *********,
  We apologize for the inconvenience and concern caused by the delivery of your package and the challenges you've faced in reaching our customer support. It's distressing to hear that your package was left unattended and that you were not notified promptly, resulting in its disappearance.
  We take such incidents seriously and strive to ensure our deliveries and customer interactions adhere to the highest standards. To address your concerns and offer additional support, our Customer Support Manager will reach out to you directly via email. We want to ensure that your case is handled appropriately within our policies and procedures.
  We are committed to improving our service and communication channels. Thank you for your patience and for bringing this issue to our attention. Please look out for an email from our team, and we will do our best to assist you further.
  Best regards,UniUni