Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJames K

  Date: 31/03/2025

  1 star

  James K

  Date: 31/03/2025

  4/4 times times now they have delivered my package to the same street address in the neighbor city (as per "proof of delivery" photos compared with ****** maps). THEY DONT BOTHER TO READ WHAT CITY TO DELIVER TO! Incredible! I can't shop on aliexpress any more because I can't get my packages delivered to **** don't know how they manage to get any contracts. I've never seen such consistent incompetence.Also, their "submit a ticket" on their website is just for show. It will not actually submit anything. There's got to be some legal way to take down these scammers.
  

  uniuni

  Date: 02/04/2025

  Dear *****,

  Thank you for taking the time to share your concerns, and we sincerely apologize for the ongoing delivery issues youve experienced.
  Weve reviewed your case and can confirm that a support ticket was successfully submitted on Monday, March 31, 2025, at 9:25 AM, and our agent responded on Tuesday, April 1, 2025, at 1:22 PM, requesting verification of your delivery details so we can move forward with investigating and resolving the matter.
  At this time, we have not yet received a reply to that message. In order for us to assist you further and correct the issue, we kindly ask that you respond to the agents inquiry at your earliest convenience.
  We understand how frustrating repeated delivery errors can be and are committed to resolving this situation appropriately. Your feedback has been noted and will be reviewed internally to improve our processes.
  Sincerely,
  UniUni 

• Review fromAlma S

  Date: 30/03/2025

  1 star

  Alma S

  Date: 30/03/2025

  This delivery company cannot find my the entrance to my building. They say it is inaccessible. I have l8ve in my building for 10 years and never had a problem from ***, *****, or ******. And their coustmer service is very rude. I hope I get my package before next year. This is insane with GPS you should be able to find the front entrance to my building.
  

  uniuni

  Date: 02/04/2025

  Dear ****,
  Thank you for sharing your feedback.
  We understand how important it is for deliveries to be completed without complications, and we recognize how frustrating this experience must be. Occasionally, access challenges can arise due to building configurations, entry restrictions, or missing delivery instructions, especially during first-time deliveries with a carrier.
  While GPS provides general guidance, successful delivery often requires clear and complete access details to be available to the driver at the time of delivery.
  At this time, we were unable to locate a support ticket under your name. To allow us to assist you further, we kindly ask that you submit a support request at ******************************************************************** so we can review your delivery information and work toward a resolution.
  Were here to help and remain committed to ensuring your delivery is successfully completed.
  Sincerely,
  UniUni 
  

• Review fromK. K.

  Date: 30/03/2025

  1 star

  K. K.

  Date: 30/03/2025

  Id honestly give 0 stars if I could. Yesterday a package was out for delivery all day. Then all the sudden it said delivery failed, returning to warehouse and youll received a full refund when the order is recovered. Excuse me? I have a ring doorbell and no one even attempted to deliver my package all day. Tiktok switched mailing services it seems and then I find out this company has a literal 1 star rating on here and it makes sense why. I submitted a ticket yesterday night and am filing a complaint here and with tik tok that will hopefully resolve the issue but if not they deserve the poor rating for poor service.
  

  uniuni

  Date: 02/04/2025

  Dear *******,
  Thank you for your feedback. We understand your frustration and appreciate the opportunity to address your concerns regarding the delivery experience.
  We can confirm that an email was sent to you on Wednesday, April 2, 2025, at 9:26 AM, indicating that your parcel had been delivered. However, we are unable to verify the message you referenced regarding a refund, as no such communication was issued by UniUni. Its possible that this may have been a preemptive message sent by TikTok, but we are unable to confirm this on our end.
  If you have not received your parcel, we strongly encourage you to respond directly to your open support ticket so our team can conduct a proper follow-up and assist you further.
  We recognize how concerning it can be when delivery status updates do not align with your experience, and we remain committed to resolving this matter promptly and accurately.
  Sincerely,
  UniUni 
  

  K. K.

  Date: 05/04/2025

  I appreciate your follow up. I ordered on tik tok and that is where it said it was being returned but I actually ended up getting the package the next day so you can mark this as resolved. I had read a lot of negative reviews and jumped the g** on filing a complaint. I really do appreciate the follow up.

• Review fromLynne B

  Date: 29/03/2025

  1 star
  I ordered a package from the Light in the ************ The driver left the package in a visible spot from the corner where I live. No attempt to hide the package behind one of the potted plants and/or the bench. The package was taken within one hour of its delivery. I went on a short walk. It was delivered a few minutes after I left and it was not there upon my return. Yet, the driver must have been very self-satisfied given the photo showing it lying visibly in site. Delivering something doesn't mean its been received. The driver lacked common sense in not trying to hide the package. Light in the Box has not taken responsibility for instructing drivers. This delivery service has been a hassle to work with. I should not have to contact multiple companies. I have decided to never order from Light in the Box again as they use Uniuni.

• Review fromLorie K

  Date: 29/03/2025

  1 star

  Lorie K

  Date: 29/03/2025

  Have been waiting 5 days with status showing our for delivery. They just keep repeating it's out for delivery. Do Not use this company if you want your packages.
  

  uniuni

  Date: 02/04/2025

  Dear *****,

  Thank you for taking the time to share your feedback. We understand how frustrating it can be to wait several days for a delivery without clear updates, and we appreciate the opportunity to clarify what occurred.
  In this case, the parcel was with the assigned driver for an extended period of time without tracking updates, which is not in line with our service expectations. Weve flagged this incident and have alerted the drivers manager so appropriate corrective action can be taken.
  Additionally, weve identified that the delivery address provided is a P.O. Box, which UniUni is unable to deliver to under our current delivery policies and procedures. As a result, the parcel is being returned to our warehouse.
  This particular order was placed through Temu, and currently, Temu does not support direct rebooking for second delivery attempts through our system. If you would like the parcel to be delivered again, we recommend reaching out to ****'s customer support to request a second delivery. Should they approve it, Temu will initiate the rebooking with UniUni on your behalf.
  We apologize for the inconvenience and appreciate your understanding as we work to improve the experience for all customers.
  Sincerely,
  UniUni

• Review fromCarla S

  Date: 27/03/2025

  1 star
  This delivery service has dishonest people working for their company. I had a package that was to be delivered on 3/24/25. Received notification that it was delivered however when I got to the door it was not there. They took pictures and sent them from there car and then on my front stoop. I believe they took the picture and immediately took it back to their car. They wont refund my money and said once its delivered its out of their hands. I have packages delivered daily and never had this issue. I will never order from anyone that uses this company for delivery service. I dont even want to give a star at all.

• Review fromChristina C

  Date: 26/03/2025

  1 star
  this company is running a scam! The **************** number is disconnected. They claim they need a signature to leave the package and refuse to deliver anything. Chinese companies use this "service" and they are all scamming us! Request a refund from your credit card immediately when you see an email saying they cant deliver your item.

• Review fromDebra S

  Date: 25/03/2025

  1 star
  If I could leave a negative star review I would. Twice I tried to speak to a customer service agent and after holding on for a half hour the agent hangs up on me - this happened twice!

• Review fromKatie M

  Date: 25/03/2025

  2 stars

  Katie M

  Date: 25/03/2025

  On February 23, 2025, UniUni said that a package that I was awaiting from AliExpress had been delivered to me. They emailed a photo of the package and an image of it delivered at a front door that was not my own. On February 24, 2025, I called customer service. After waiting on hold for an extended period, someone picked up but did not say anything. After saying "hello?" multiple times, and then waiting on the connected line in silence for multiple minutes, I hung up. On February 25, 2025, I got through to customer service (after waiting an hour on hold) and the agent processed the complaint, ticket# *******. I got an email asking for: A clear photograph of your door, porch, or home to help us identify any distinguishing features. It also said: Our dedicated team will quickly investigate and follow up within 24 hours as soon as we receive this information. I responded immediately with a photo of my front door, AND a map of where my house is located. On February 27, 2025 I again called customer service to say that no one had followed up on my email. The agent said it could take longer than expected sometime, but that I would receive a response within 24 hours (same line I got the first time I called). When I pressed the customer service agent with additional questions, he hung up on me. On March 6, 2025 I received an email from UniUni: Warehouse Address in ***: ... (BBB won't let me publish)06/03/25 (March 6, 2025) confirmation ******* Subject: Delivery Issue Identified: Parcel lost: Delivered to incorrect address Tracking id: ending in ***** We wanted to let you know that an issue has been identified with the delivery of your recent order. After thoroughly reviewing the situation, our team has taken the necessary steps to update our warehouse with the relevant information.... It is now March 25, 2025 and I am still without the goods I paid for, and without a refund. UniUni did NOT tell AliExpress that they lost my package.
  

  uniuni

  Date: 26/03/2025

  Dear *****,

  Thank you for reaching out and for your patience while we reviewed your case. We understand how frustrating this experience has been, and we sincerely apologize for any inconvenience caused.
  Your case (Ticket #*******) was reviewed, and on March 6, 2025, we provided you with a Parcel Issue Confirmation Letter to submit to AliExpress. This document serves as confirmation that the parcel was delivered to an incorrect address. Since AliExpress is the seller, they are responsible for handling the resolution, whether that be a replacement or refund.
  Please submit the Parcel Issue Confirmation Letter to AliExpress through their dispute process.
  AliExpress will review the case and determine the appropriate resolution.
  Unfortunately, UniUni is a third-party delivery provider and cannot influence the vendors decision.
  We regret that your experience with our support team did not meet expectations, and we are addressing internal issues to prevent similar situations in the future.
  Best regards,
  UniUni 

• Review fromPatricia W

  Date: 21/03/2025

  1 star
  Appalling service. They claim to have tried to deliver my parcel three times, but I have not set foot outside my home for 3.5 days and nothing has arrived. Repeated contacts online achieve nothing. After a half hour wait online, I finally reached an agent whose accent was so strong I could hardly understand her. She could promise nothing, no supervisor was available. She tried to blame the fact that they didn't have my phone number but I had sent it to them. Besides, delivery to my home does not require a phone number. This package is urgent and no specific delivery time can be given. I am frustrated beyond belief. All this in contrary to their glowing promises online for same day delivery.