Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromAmber T

  Date: 03/04/2025

  1 star
  This is my 1st and last time using them! I hate being uncertain of a service I PAID FOR. The money for the services are paid immediately but, but I have gotten more hassle then ever. I order from ***** all the time, and for whatever reason. This particular time, they chose this service to deliver with. They have horrible communication, customer service does not exist. They expect you to forget that you paid money for something, so they can steal it!!!!!!! I am ******. Close this service down NOW!

• Review fromgerry c

  Date: 03/04/2025

  1 star
  Uniuni abandond my order in lobby .iv tryd making complaints with ******* uniuni and the BBB . I am sick of these ppl taking our canadian pride and sandards from us .doing nothing but making things worse .Im really disaponited with walard uniuni and the BBB. The BBB TOLD ME THAT UNIUNI ABANDONED MY ORDER AND ARE NOT RESPONCABLE ANY MORE .Sound like a mental health issue to me .The BBB IS JUST AS INCOMPETENTAND NEGLAGENT AS UNIUNI .Thanks for prtecting the bad guys here

• Review fromSher D

  Date: 01/04/2025

  1 star

  Sher D

  Date: 01/04/2025

  UniUni said my package was delivered, however I never received it. After back and forth emails asking for a photo of where my package was delivered to in mid March 2025, I finally was advised how to retrieve a photo on there web site. Yes, my package was delivered to the correct address however left OUTSIDE of our condo building that is located on a very busy street and has a bus stop right in front of our building. Its very apparent if I did not receive my package someone else did. I cant believe for a second that a driver in his tight mind would think that its ok and or safe to leave a customers paid purchase outside a condo building!!! Wow wow wow! I would highly suggest and highly recommended that one does not order from any company that uses UniUni as their deliver company! I was very lucky to receive a full refund from the company I purchased my items from however many have not been as lucky.
  

  uniuni

  Date: 03/04/2025

  Dear ***,

  Thank you for your feedback, and we sincerely apologize for the experience you had with this delivery.
  After reviewing your case, we can confirm that a support ticket was submitted and handled by our team. We took accountability for the parcel being left in an unsecured location, which is not in line with our delivery standards. A Parcel Issue Confirmation Letter was issued to assist you in obtaining a resolution with the vendor.
  Were glad to hear that you were able to receive a full refund, and we regret that your initial delivery experience with UniUni did not meet expectations.
  This feedback has been shared with our operations team as part of our continued efforts to reinforce proper delivery practices and prevent future occurrences.
  Sincerely,
  UniUni 

• Review fromJoe A

  Date: 31/03/2025

  1 star

  Joe A

  Date: 31/03/2025

  Stayed home all day,made sure I could see the driveway. Not a person showed up, soon as I went to the bathroom and came back. Got a text saying that they missing me. Guess I'll just be chalking this one up as a loss and a learnable experience. This mail service *****. They should be shut down immediately.
  

  uniuni

  Date: 02/04/2025

  Dear ***,

  Thank you for your feedback, and we're truly sorry to hear about your experience.

  We understand how frustrating it must be to receive a missed delivery notification after having waited at home. This is not the experience we aim to provide. To ensure we address this properly, a member of our **************** team will be reaching out to you directly to verify your tracking number and investigate the delivery attempt.
  

  We are committed to making this right and to continuously improving our service based on valuable feedback like yours.
  

  Sincerely,
  UniUni 

• Review fromLN

  Date: 31/03/2025

  1 star

  LN

  Date: 31/03/2025

  Very frustrating experience with the website and with customer service. The tracking has been showing 'parcel delay' for the past 10 days and I couldn't get Uniuni to contact me after using the online ticketing/ chatbot. So I finally had to call and the wait was 45 mins. She kept saying there was a parcel delay but couldn't provide further explanation (e.g. freight container? warehouse? etc.). She asked for my email to open a ticket for me and will have someone respond to me in ***** hours, which I responded I created one couple days ago but still gave her my email. She hung up before I finished providing my ******** last parcel in Jan was more or less in the same situation. Online ticketing was useless, so I had to get through human agent. Instead of the promised *****hours, they responded after 2 weeks and saying that they lost my package. Uniuni provided me a letter of lost parcel, which was a big joke. I couldn't get my money back because the vendor was not ***** or Temu or other big ************ this point I would avoid it at all cost, too bad vendors kept partnering with them. I would pay extra to ship with another shipping company or just not pay the item if I know Uniuni is shipping my package.
  

  uniuni

  Date: 02/04/2025

  Dear ******,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered.
  We understand how difficult it is when there is limited visibility into a parcels delay and when follow-up communication does not meet expectations. This is not the level of service we strive to deliver.
  Weve reviewed your case and can confirm that an agent has responded to your inquiry. If you have not yet seen the response, we recommend checking your email inbox (including spam/junk folders) for the latest update.
  We are committed to learning from situations like this to improve our support systems, including how our chatbot and escalation process function. Your feedback is critical in driving that improvement, and we appreciate you taking the time to share it.
  Sincerely,
  UniUni 

  LN

  Date: 07/04/2025

  Issue is that Uniuni declared that my parcel as lost and was unwilling to provide any compensation. You simply issued me a letter of lost parcel and brushed me off to the vendor, as I have explained multiple times on the email and here again, there is not vendor that I can relay to because I already own the items before having them shipped.Regardless of the resolution, Uniuni have lost 2 of my packages since 2025 (writing this in April 2025). Not by choice you shipped me about 6 packages in 2025 so that's a 33% lost rate.

• Review fromBrianca H

  Date: 31/03/2025

  1 star

  Brianca H

  Date: 31/03/2025

  I made a purchase March21st, 2025 andwas promised delivery in no more than 7 days, an up-charge shipping fee applied and i was then connected with ******* as a third party delivery driver- from then on i have had late or no tracking communications. Friday, March 28th the package made it to the destination city but could not deliver- this is odd as delivery information is on the door and an agent is on premises at all times. Still, I submitted a support ticket reiterating access needs and what to do with the call box, called and spoke with a ******* employee, he let me know since i did the ticket it was no more to do... Sunday March 30th, they emailed and said they were out for delivery- i waited all day, no delivery was made, then today Monday March31st I get an email saying i was inaccessible, even though every directive was in my support ticket and none of them were followed. I still have yet to get my package. I have been on hold now for 25 minutes and am not hopeful that we will have success- had i known this was the chosen delivery partner and the issues the company has i would not have bothered ordering.
  

  uniuni

  Date: 02/04/2025

  Dear *******,

  Thank you for taking the time to share your experience, and we sincerely apologize for the ongoing frustration and inconvenience this situation has caused.
  Weve located your support ticket, and we can confirm that an agent is actively working on your case. A response was sent requesting confirmation of your shipping details so we can proceed with scheduling a second delivery attempt.
  We acknowledge that your initial delivery experience did not meet expectations, especially after clear access instructions were provided. We are reviewing this internally with the appropriate team to ensure that delivery protocols are followed more diligently going forward.
  Your feedback is extremely valuable and will be used to improve both our communication and service reliability. We remain committed to resolving this as quickly and thoroughly as possible.
  Sincerely,
  UniUni 

• Review fromJames K

  Date: 31/03/2025

  1 star

  James K

  Date: 31/03/2025

  4/4 times times now they have delivered my package to the same street address in the neighbor city (as per "proof of delivery" photos compared with ****** maps). THEY DONT BOTHER TO READ WHAT CITY TO DELIVER TO! Incredible! I can't shop on aliexpress any more because I can't get my packages delivered to **** don't know how they manage to get any contracts. I've never seen such consistent incompetence.Also, their "submit a ticket" on their website is just for show. It will not actually submit anything. There's got to be some legal way to take down these scammers.
  

  uniuni

  Date: 02/04/2025

  Dear *****,

  Thank you for taking the time to share your concerns, and we sincerely apologize for the ongoing delivery issues youve experienced.
  Weve reviewed your case and can confirm that a support ticket was successfully submitted on Monday, March 31, 2025, at 9:25 AM, and our agent responded on Tuesday, April 1, 2025, at 1:22 PM, requesting verification of your delivery details so we can move forward with investigating and resolving the matter.
  At this time, we have not yet received a reply to that message. In order for us to assist you further and correct the issue, we kindly ask that you respond to the agents inquiry at your earliest convenience.
  We understand how frustrating repeated delivery errors can be and are committed to resolving this situation appropriately. Your feedback has been noted and will be reviewed internally to improve our processes.
  Sincerely,
  UniUni 

• Review fromAlma S

  Date: 30/03/2025

  1 star

  Alma S

  Date: 30/03/2025

  This delivery company cannot find my the entrance to my building. They say it is inaccessible. I have l8ve in my building for 10 years and never had a problem from ***, *****, or ******. And their coustmer service is very rude. I hope I get my package before next year. This is insane with GPS you should be able to find the front entrance to my building.
  

  uniuni

  Date: 02/04/2025

  Dear ****,
  Thank you for sharing your feedback.
  We understand how important it is for deliveries to be completed without complications, and we recognize how frustrating this experience must be. Occasionally, access challenges can arise due to building configurations, entry restrictions, or missing delivery instructions, especially during first-time deliveries with a carrier.
  While GPS provides general guidance, successful delivery often requires clear and complete access details to be available to the driver at the time of delivery.
  At this time, we were unable to locate a support ticket under your name. To allow us to assist you further, we kindly ask that you submit a support request at ******************************************************************** so we can review your delivery information and work toward a resolution.
  Were here to help and remain committed to ensuring your delivery is successfully completed.
  Sincerely,
  UniUni 
  

• Review fromK. K.

  Date: 30/03/2025

  1 star

  K. K.

  Date: 30/03/2025

  Id honestly give 0 stars if I could. Yesterday a package was out for delivery all day. Then all the sudden it said delivery failed, returning to warehouse and youll received a full refund when the order is recovered. Excuse me? I have a ring doorbell and no one even attempted to deliver my package all day. Tiktok switched mailing services it seems and then I find out this company has a literal 1 star rating on here and it makes sense why. I submitted a ticket yesterday night and am filing a complaint here and with tik tok that will hopefully resolve the issue but if not they deserve the poor rating for poor service.
  

  uniuni

  Date: 02/04/2025

  Dear *******,
  Thank you for your feedback. We understand your frustration and appreciate the opportunity to address your concerns regarding the delivery experience.
  We can confirm that an email was sent to you on Wednesday, April 2, 2025, at 9:26 AM, indicating that your parcel had been delivered. However, we are unable to verify the message you referenced regarding a refund, as no such communication was issued by UniUni. Its possible that this may have been a preemptive message sent by TikTok, but we are unable to confirm this on our end.
  If you have not received your parcel, we strongly encourage you to respond directly to your open support ticket so our team can conduct a proper follow-up and assist you further.
  We recognize how concerning it can be when delivery status updates do not align with your experience, and we remain committed to resolving this matter promptly and accurately.
  Sincerely,
  UniUni 
  

  K. K.

  Date: 05/04/2025

  I appreciate your follow up. I ordered on tik tok and that is where it said it was being returned but I actually ended up getting the package the next day so you can mark this as resolved. I had read a lot of negative reviews and jumped the g** on filing a complaint. I really do appreciate the follow up.

• Review fromLynne B

  Date: 29/03/2025

  1 star
  I ordered a package from the Light in the ************ The driver left the package in a visible spot from the corner where I live. No attempt to hide the package behind one of the potted plants and/or the bench. The package was taken within one hour of its delivery. I went on a short walk. It was delivered a few minutes after I left and it was not there upon my return. Yet, the driver must have been very self-satisfied given the photo showing it lying visibly in site. Delivering something doesn't mean its been received. The driver lacked common sense in not trying to hide the package. Light in the Box has not taken responsibility for instructing drivers. This delivery service has been a hassle to work with. I should not have to contact multiple companies. I have decided to never order from Light in the Box again as they use Uniuni.