Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromSamuel L

  Date: 14/03/2025

  1 star
  Where is the Zero 0 Stars option? I have items shipped to my office because of porch pirates. They (UniUni) attempted a delivery on a Saturday and so it was undeliverable and taken back to the "warehouse". Uni Uni site states that they will retry delivery in ***** hours, nope. Called the super long wait time customer support line, and was told they would re-deliver on Wed the 12th. It is now the 14th and tracking still shows "out for delivery" There has been no further attempt to deliver. They have all my contact information if needed. Today, 3rd call, I was told..if it doesn't deliver today, call back and we will escalate it. To which I said, it's been almost a week since the first attempt, I want to escalate it NOW. No...let's see if it delivers today, if not, call back and we will escalate. What the actual funk!?Give me an option to go pick it up myself and I will. I hope Temu and others stop using this company is all I can say.

• Review fromBrittany R

  Date: 14/03/2025

  1 star
  Im actually starting to wonder if this is a real delivery service after reading many of the exact same complaints as mine. Attempted deliveries that were never attempted (we have a doorbell cam). I have reached out several times to triple confirm my address and delivery instructions and again more attempted deliveries that were not ever attempted. They will not allow you to simply pick up the package after being returned to warehouse several times. The tracking information and emails are not congruent. I received an email saying the package was now delivered to which it has not been yet the tracking number says its still out for delivery. There are no photos of proof of delivery as stated and Ive accepted the fact I will never receive this package. I have ordered from ***** many times and never had this issue. Unfortunately I cannot choose the carrier they use and this has been a terrible experience and waste of money. I dont know how this business even operates and that people actually use them.

• Review fromSara L

  Date: 13/03/2025

  1 star
  Driver drove over lawn! We have a wide driveway where large trucks like *** have no problem delivering. This company uses regular cars. The guy drove into driveway, dropped package and then drove over lawn instead of turning around in driveway. This was after a rain so he wrecked my lawn. We saw him do it and filed a complaint with UniUni. They never responded. I have pictures of the damage. Their phone # does not respond and their online system only give genaric reply. DO NOT USE THIS COMPANY

• Review fromKirk T

  Date: 10/03/2025

  1 star
  After many years of dealing with various delivery services from the ************** to *****, This is the worst company I've ever had the misfortune of dealing with. I ordered a very important medical device that the company chose to use *** to deliver. I got a message that there was a problem, that they were not able to deliver it on January 27th (during business hours!) and had returned it to their local warehouse. They added that if they couldn't deliver it in 10 days, it would go back to the sender. I sent multiple emails to them, and they kept responding with apologies, and promises to expedite my case, asking for my delivery address details (which they already had), yet they never made another attempt to redeliver it. After 19 days of inaction, they said they sent it back! I think this is part of a bigger scam where the sender made some type of agreement to make sure it's not delivered so they can keep the money and the product... if there ever was a product in the first place. Their previous reviews speak for themselves: Incompetence. They are a Canadian based company that I hope stays out of the **.

• Review fromChris L

  Date: 10/03/2025

  1 star
  My package was never delivered. I tracked it and they claimed they tried to make the delivery twice on a Saturday and Sunday night at around 8pm-8:30pm to a 9am-5pm, Mon-Friday business. I had to contacted them about making the third delivery, I did and they responded. I had to verify my address, tell them our business hours and they told me it would be delivered in 10 business days. After 13 business days passed. I never received the package. I contacted them again and they told me I'd be contacted within 24 hours. It's now been 4 business days and no one has contacted me after where my package is.

• Review fromlisa d

  Date: 10/03/2025

  1 star
  ************. I didn't choose them. I purchased something and for whatever reason they were chosen. Trying to enter a support ticket online and my state doesn't even come up as an option. Plus their phone numbers are to different states then their company is registered in. There was a delivery driver in my driveway on 3/7, he didn't get out of his car probably him looking to see what was being delivered then stole my stuff.

• Review fromJohn Y

  Date: 08/03/2025

  1 star
  The worst delivery company ever. I ordered a shipment to my work location that is opened Mon to Fri 9AM to 8PM, so "attempted delivery" notification at 9.42AM & *****AM are impossible because I am available in that location. I could have thought that it can be my issue until I tried calling the customer service, I am not sure the person who picked up the phone can communicate in English, he cut the line after a long waiting for more than 15 minutes. I called again & "*******" replied, same issue! Very bad english then he cuts the call!!! I am trying to chase my order with this horrible company !! Please resolve the issue. After my horrible experience with the delivery company, I googled them & the threads are horrible, all 1 star mentioning the delivery company is a scam, on ************** there are enough reviews to give you an idea.

• Review fromOlivia P

  Date: 07/03/2025

  1 star

  Olivia P

  Date: 07/03/2025

  Terrible, they dropped off my package to the wrong house and even took pictures of the address on the package (the correct address) with the wrong mailbox number and front door. Extremely frustrating. Then another package wasn't delivered the first time because they said I wasn't home (didn't show anyone attempting to deliver something on my cameras all day or into the evening). Then I called customer service and was on hold for over 40 minutes to talk to someone for them to tell me that they will try again that day. So far very bad experiences with this service. I don't want more businesses using this service. Terrible.
  

  uniuni

  Date: 09/03/2025

  Dear ******,

  We want to extend our sincerest apologies for the unacceptable delivery experiences youve described. This is absolutely not the level of service we aim to provide, and we fully understand your frustration and disappointment.
  We regret that your package was delivered to the wrong address despite having the correct address on the label, and that a subsequent delivery attempt was falsely marked as unsuccessful when no attempt was made. Additionally, waiting over 40 minutes to speak with someone in customer service is unacceptable, and we apologize for that experience as well.
  Please know that your feedback has been escalated internally for review, as this is not the standard we expect from our operations.
  If you do happen to receive another parcel through UniUni in the future, we encourage you to submit a customer support ticket at ******************************************************************** to add any specific delivery instructions that may assist the driver in delivering your package correctly and efficiently.
  Once again, we are very sorry for the inconvenience and frustration this has caused. We truly appreciate you bringing this to our attention.
  Sincerely,
  UniUni 

• Review fromRachel T

  Date: 05/03/2025

  1 star

  Rachel T

  Date: 05/03/2025

  The package has been out for delivery since Feb 28th, and there has not been an update on tracking regarding any delays. I emailed the company and got BS response about weather and traffic, there have been neither of those concerns here. Advised will be delivered in the next ******************************************************************************************** the same email was told if I do not get it in 3 business days to reach back out. Any update will be another 48 hours after that. This will be my first and last time dealing with this company. Customer
  

  uniuni

  Date: 09/03/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. First and foremost, we would like to extend our sincere apologies for the frustration and lack of clear communication you have experienced regarding this delivery. We fully understand how concerning this situation has been, and we regret the inconvenience caused.
  We have located your support ticket and can confirm that our team is actively engaged in trying to resolve this matter. In addition to the ongoing work from our customer support team, we have reached out directly to the warehouse to verify the exact location and status of your parcel.
  We recognize that the explanation you received regarding delays may not have addressed your concerns adequately, and for that, we apologize. We are reviewing the situation carefully and are committed to providing a clearer update.
  Next Steps:
  Once we have confirmation from the warehouse, we will follow up directly via your support ticket to provide the most accurate and up-to-date information.
  Again, we are very sorry for the frustration this has caused, and we appreciate your patience as we work to bring this to a resolution.
  Sincerely,
  UniUni

• Review fromJay Y

  Date: 04/03/2025

  1 star
  A Uni Uni driver smashed his vehicle into my house and left damage to a drainpipe. I have reached out to the company for compensation and have received no response. The incident is recorded on security camera footage.