Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJohn R

  Date: 03/03/2025

  1 star

  John R

  Date: 03/03/2025

  I have same experience others have described. Bad News!1st delayed delivery, then posting pictures of someplace else and setting status to delivered.Upon complaint investigation, admitted failure to deliver but status still shows delivered.Waiting on ****** dispute as vendor still thinks it was ************** are the final details if interested...... If you call they just hang up on you."Hi *********, Thank you for replying and for sharing your experience with us. We understand how frustrating this situation can be, especially after submitting the Parcel Issue Confirmation Letter to your vendor. The Parcel Issue Confirmation Letter we provided acknowledges an issue with the delivery process, such as an incorrect delivery. This letter will help your vendor decide on any next steps, including a replacement or a refund. However, UniUni cannot process refunds or replacements directly as a last-mile delivery service. These decisions lie with the vendor, who controls the order, payment, and product. We know this might not be the resolution you hoped for, and we appreciate your understanding of our position. As UniUni is a last-mile delivery service, we can't help with refund or replacement requests. We would recommend that you continue working directly with your vendor, since they are best positioned to resolve this situation based on their policies. If you have any additional questions, please dont hesitate to reach out. Best regards,UniUni Customer Support Team "
  

  uniuni

  Date: 05/03/2025

  Dear ****,

  Thank you for sharing your experience. We understand how frustrating it can be to deal with a delayed or incorrect delivery, and we sincerely apologize for any inconvenience this has caused.
  Regarding your complaint, we appreciate that you followed the correct process by submitting the Parcel Issue Confirmation Letter to your vendor. This letter serves as official documentation of the delivery issue and should assist the vendor in determining the next steps, such as a replacement or refund. However, as a last-mile delivery provider, UniUni does not have control over refunds or replacements, as these are handled by the vendor who processed your order.
  We regret to hear about your experience with our customer service team, and this is not the level of support we aim to provide. We would be happy to look into this matter further and ensure that any outstanding concerns are addressed. Please feel free to reach out to us directly so we can assist you.
  We appreciate your patience and hope for a resolution through your vendor soon. If theres anything else we can clarify, please let us know.
  Best regards,
  UniUni 

• Review fromMark L

  Date: 27/02/2025

  1 star
  My temu package was "delivered in good condition" on February 14, 2025, 12:06 PM according to uniuni. I've never had trouble with receiving my packages for multiple years with ontrac or **** until temu decided to have my packages sent out via uniuni. Come to my surprise, I found that my package had been tampered with! Looking back at the delivery confirmation picture, it clearly shows the side of the package had been cut open and they were trying to hide the damage done. I submitted a complaint to uniuni and it's been a week with no response at all. Strongly advise all to be wary if they have packages being delivered by uniuni!!

• Review fromRachelle D

  Date: 26/02/2025

  1 star
  The delivery driver "delivered" my package. Snapped a pic, then stole my package! I haven't been able to get anyone from the company to answer an email. Two other times, they delivered to the wrong address. This company is an absolute nightmare.

• Review fromGee L

  Date: 24/02/2025

  1 star

  Gee L

  Date: 24/02/2025

  Terrible customer service. Called and voice recording went in circles until finally after pressing 3, they said I had 18 minutes wait. No person came to the phone. After 49 minutes on hold, they hung up on me. No help online by opening a ticket or emailing and I just get robotic responses. No help. They say delivery failed but I am home and have been here. Very disappointed.
  

  uniuni

  Date: 26/02/2025

  Dear Gee,

  Thank you for reaching out. We sincerely apologize for the frustration you experienced while trying to contact us. We understand how important timely support is, and we are actively working on improving our phone system and response times to better assist our customers.
  We have located your parcel, and it is out for delivery today. You can track its progress at ****************************** for real-time updates.
  We appreciate your feedback and take these concerns seriously as we continue to enhance our customer experience.
  Best regards,
  UniUni 

• Review fromCarmen L

  Date: 24/02/2025

  1 star

  Carmen L

  Date: 24/02/2025

  Uniuni is a scam. They delivered a package at the entrance of the apartment building, took a picture of it, and took the package with them. The vendor was nice enough to send me another package, but they used UniUni again! So I submitted a ticket with UniUni on their website to give delivery instruction with their tracking number. The customer service responded and said the it isn't their tracking number, but it literally pulls tracking information on their website. I provided the screenshot of the tracking information. They gave no response. I'm sure this package will be stolen by the delivery person again. UniUni uses gig drivers so there is no guarantee with getting your package. And these gig drivers don't get consequences. This company is a full scam and needs to be closed down.
  

  uniuni

  Date: 26/02/2025

  Dear ******,

  Thank you for reaching out. We sincerely apologize for the frustration youve experienced and understand your concerns. Upon reviewing your support ticket, it appears that there was an error in processing your initial request due to an incorrectly entered tracking number, which may have caused a delay in our response. We truly regret this oversight.

  We have located your parcel in our system. However, we only received the shipping details on February 14, and as of now, the package has not yet entered the UniUni network. Because of this, we kindly ask that you reach out to the vendor for further assistance, as they may have more information on the status of your shipment.
  Regarding your previous delivery experience, we take these concerns very seriously. Our drivers are expected to follow strict delivery protocols, and we are actively reviewing this matter to ensure accountability and improved service. We appreciate your feedback, as it helps us continue to refine and strengthen our processes.
  Thank you for bringing this to our attention, and we regret any inconvenience this has caused.
  Sincerely,
  UniUni 

• Review fromJessica C

  Date: 22/02/2025

  1 star

  Jessica C

  Date: 22/02/2025

  They've had my package for 12 days with no update. I tried contacting customer service and got the generic response. I told them that wasn't any help, I needed an update. And they responded "We're so glad you received your package ". TWELVE DAYS!!!
  

  uniuni

  Date: 26/02/2025

  Dear *******,

  Thank you for reaching out. We sincerely apologize for the confusion and frustration caused by our previous responses. After reviewing your support ticket, we recognize that there was an error in how your inquiry was handled. The agent mistakenly responded with an incorrect message that did not address your concern, and for that, we sincerely apologize.
  To clarify, as of your original request on February 20, 2025, our system showed that we had only received the shipping details of your order on February 10, 2025, at 13:02:44, but we have not yet received the physical parcel into the UniUni network. This means that your package has not yet been handed over to us for delivery. Unfortunately, we do not have control over its current location or status.
  At this point, we strongly recommend reaching out to the vendor directly for an update on your order, as they will have more information regarding when the parcel will be transferred to UniUni for final delivery.
  We understand that this experience has been frustrating, and we truly regret the miscommunication. We are actively working to improve our support processes to prevent these errors in the future.

  Thank you,

  UniUni

• Review fromJoe B

  Date: 21/02/2025

  1 star
  I live in a condo and the driver claims to have attempted delivery twice but never called or buzzed me, despite my buzz code available in the condo directory and provided it in the shipping instructions. Then I received at text today at 3:38 PM saying i must reply asap with a buzz code else they will leave. The number they texted from does not receive calls or texts.brutal

• Review fromElizabeth S

  Date: 20/02/2025

  1 star
  They go by the name, AnniePaw (maybe one of many aliases) and said the products I purchased were made in ******** and their address, so they say, is in **********. After many lengthy delays, I received a tattered package from ******* (which I have never heard of) with a return address in *****. I have no idea if my information is safe or not. I did finally receive the product I ordered, but they arent made in ********. I believe this company should be investigated.

• Review fromStan K

  Date: 19/02/2025

  1 star
  The worst courier company in *******6 packages were not delivered, was more then month in their warehouse. Will not transfer to ***********. Hold it for more than months and send it back. 5 pacakges ware from **** auctions which means I cannot get items again and one from aliexpress. Now I cannot even get refund from **** Refund and appeal were rejected.They lie on tracking what address is wrong or nobody was home and so on. Address is correct and everybody was ******* is not possible to do pickup from them, because pickup up locations only on east coast. Lost more than 1000USD because of their service.Every representative telling different thing, and never following up. Their response in email is generic, no reference to tracking. It is not clear to which package their response is about. Called more than 10 times. Wait time is long, sometimes will just drop call. Their agent have no idea what they are talking about. Sometimes will promise next day delivery, escalation to higher management and so on, but nothing happens.Never deal with them, never.6th package from Aliexpress were send back too, spend several day with Aliexpress and was able to get refund, but no ********* another package is on the way, which they again lied about wrong address

• Review fromDanni N

  Date: 19/02/2025

  1 star
  horrible delivery service and customer service. loss of packages and didnt recieve package