Reviews

This profile includes reviews for Coast Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coast Appliances has 23 locations, listed below.

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  Coast Appliances

  8488 Main St Vancouver, BC V5X 4W8

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  Coast Appliances

  101 2600 Ackland Rd Kelowna, BC V1X 7J3

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  Coast Appliances

  19495 56 Ave Surrey, BC V3S 6K4

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  Coast Appliances

  6128 Centre St SE Calgary, AB T2H 0C4

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  Coast Appliances

  736 Cloverdale Ave Victoria, BC V8X 2S7

Review Details

• Review fromJor L

  Date: 26/04/2024

  5 stars
  ********** from Coast Appliances is very helpful and knowledgeable. He helped me to choose a fridge and I am very happy with his service and the product he recommended.

• Review fromLestor C

  Date: 30/03/2024

  4 stars

  Lestor C

  Date: 30/03/2024

  Over the past 4 months, I needed to order different appliances for various applications. Not only was the salesperson able to order in specialty appliances, but they were able to help get the best prices of all the appliances I needed. Througout the entire process, they were able to assist and ******************* to ensure quick receiving.

  Coast Appliances

  Date: 01/04/2024

  Thank you so much for sharing the positive feedback, its customers like you that give us the lantern of light to do better.  We appreciate you taking the time to write to us and share the humble experience that you had this makes us very happy to read.  Please know we are here for all your appliance needs.  

  Thank you ********************* for reaching out to us. 

   

   

   

   

• Review fromKevin V

  Date: 26/03/2024

  1 star

  Kevin V

  Date: 26/03/2024

  Ordered a dishwasher online. Somehow Coast got the order mixed up and when I had them correct the order they had told me delivery would be min 30 days. After that period of time expired. They emailed and said it would take longer as the transfer truck from ******* did not have room. After 30 days, how can you not schedule a space for a dishwasher on a truck. This dishwasher was also advertised to be on sale for $549, marked down from $999. Where ********** is advertising the same unit for a regular price of $545. How can Coast say this unit is on sale. This is very deceptive advertising to the customer. They are lying to the consumer on worth. Canceled the order and went to **********. Will never deal with Coast Appliances again. Deceiving b*******

  Coast Appliances

  Date: 01/04/2024

  We are truly sorry for the inconvenience experienced, it is never our intent to displease our valued customers. We understand that there were delays in accommodating the dishwasher delivery and transfer, causing added frustration. We apologize on behalf of Coast Appliances for the delay in getting your dishwasher to you and know that we value your feedback and appreciate you sharing with us your views. We will take your review and share in context with our team to circle in on what could have been done differently to preserve the experience and make it a more positive one. We have refunded the payment of the dishwasher to you and want to extend our apologies. We appreciate you and hope to be able to assist you on any appliance need in the future.

• Review fromL.A. R

  Date: 16/02/2024

  5 stars

  L.A. R

  Date: 16/02/2024

  ********** was my sales person and he was very helpful and knowledgeable. My dishwasher stopped working and I needed to replace it ASAP. Coast had the Bosch dishwasher that I wanted in stock and they were able to have it delivered and installed two days after I ordered it, amazing!!! I can highly recommend *** and Coastal Applicances. Also, the installation company Simon ********************** did a great job.

  Coast Appliances

  Date: 01/04/2024

  Thank you so much for taking the time to share your kind feedback. We value all our customers, and feel very grateful for your support and appreciation. We will share your review with our team, as we continue to strive each day to look after our valued customers. Thank you for taking the time to reach out and brighten our day with your humble words of kindness.

• Review fromRon L

  Date: 22/12/2023

  5 stars
  My kitchen was completely rebuilt in a renovation. My dishwasher, fridge and range hood were replaced. One of their very best sales associates, ****************** provided me professional and knowledgeable advices that really helped me choosing the right appliances. The delivery crews were also highly credited for their carefulness and friendliness. I would rate 10 stars if I were allowed to do so.

• Review fromEmily E

  Date: 05/10/2023

  5 stars
  I received amazing assistance and service when I had to quickly replace my broken dishwasher . ********** was responsive to my concerns and ensured that it was in stock, that it will fit into my **********. its now installed and working well. Thank you *** for the quick turnaround of 5 days from purchase to install!

• Review fromBrian N

  Date: 14/09/2023

  1 star
  Did not get my whole order .. have been hung up on 2ce Now it is a big problem .. I spent $3100 there

• Review fromMichael D

  Date: 02/05/2023

  1 star
  A recent Coast Appliances ******** post reads: Whether you're building your dream kitchen or replacing an old appliance, the first thing we're going to ask you is how big your new appliance can be. Make sure you come in ready with all the measurements you need so we can help you find the perfect appliance. We visited the ******* store to look at island range hoods, but none were on display. We returned home to check the website for range hoods with a height of 24 or less (any more and I would be hitting my head). We sent the Appliance Specialist an email with a photo of our kitchen island and ceiling. We asked about a ***** range hood, and if it would meet our specifications. If not, did they had any other suggestions? ************************ called to say the range hood would work, so we placed an order on Jan. 28. The range hood wasnt in-stock, so it was considered a non-returnable special order. We picked up the range hood on March 20. When opened, we realized the unit measured 35 high, far too large. I sent photos to **** ******* (the installer recommended by Coast Appliances) with where we wanted the unit installed. They called and said it could not be done. In retrospect, we should have consulted the installer before purchasing. However, we believe Coast Appliances should take responsibility for selling us a product that did not meet our specifications. They are supposed to be the Appliance Specialists! Last week, we returned the hood for a partial refund, for which we are grateful, but we are disappointed in the large 20% restocking fee. We believe Coast Appliances should be taking greater responsibility for serving their customers. Clearly, they have failed to provide responsible customer service.

• Review fromCalvin T

  Date: 01/05/2023

  5 stars
  *** provided great customer services and advises, thank you ***

• Review fromSandra M

  Date: 31/03/2023

  1 star
  We just purchased a dishwasher and microwave from Coast Appliance, and have had nothing but issues with their service. We had asked for an estimated delivery date, so we could book the install and he said that he could not give one and to check in a week. I called a week later, and was told by **** again that ******* does not provide estimated delivery dates. I advised that I am only looking for an ***, and if there were delays, I understand as I also am in sales and understand supply chain issues. **** responded that he would not provide an ***, and "maybe he should discuss this with my husband as I clearly didn't understand". The demeaning way he treated me was out of line. I hung up and called back to speak to someone else, and was provided with the *** of delivery with no issue. I made an official complaint with the manager, *******, of the Surrey/******* store and was assured that **** would be pulled off our file. I booked the install with ************************. The next **************** advised the install company to cancel my appointment, without authorization from me or my husband. When the day came to have the install, it was discovered that the entirely wrong dishwasher was ordered, and the one we were given had no stainless steel plate on the front. The dishwasher is a complete eyesore and looks awful. We are currently in the process of listing our home, and now have to put all of that on hold as the kitchen can not be photographed or shown with the dishwasher looking the way it does. The resolution from Coast appliance was to completely replace the dishwasher with the right one. I have called the regional manager *****, multiple times and have yet to receive a call back. The only compensation that has been offer to us is $100! How they feel that is adequate compensation, when it doesn't even cover the cost of my missed work, not to mention the delay in selling our house, is beyond me.