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Business Profile

Clothing

Lululemon Athletica

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lululemon Athletica has 55 locations, listed below.

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    Customer Complaints Summary

    • 511 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter had received a $40 gift card for her birthday on *******. Just last week she was purchasing a sweater online and we scratched off the security code to apply gift card to our purchase. The numbers were there but the pin# was missing. We couldn't finish our transaction because of the missing pin #. My daughter and I went to the nearest store to show the gift card. They even tried scanning it and it kept saying error. They gave me a # to call and when I called they told me to email my situation to the **********************. They replied and requested an image of the gift card and the attatch gift receipt. Then they replied if the gift card was purchased in the ** or Canada, I would respond immediately in their request. Now. It's been several days and have been waiting patiently. My last resolution that I know is through you guys. If you can kindly help me and my daughter's issue,would be greatly appreciated ??. Respectfully Yours

    • Initial Complaint

      Date:15/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding a refund issue with Lululemon Athletica. I purchased a Lululemon Energy Bra High Support Zip-Front in Strawberry Milkshake (Size 36C) under order number #c171406112817212. I returned the item, and Lululemon confirmed receipt of the return at their warehouse on September 30, 2024.Despite their confirmation, I have not received the full refund of $74.38 USD. Instead, I was issued a partial refund of $49.00 CAD, which is significantly less than the original purchase amount. I have reached out to Lululemon's customer service multiple times, provided all relevant documentation, and requested the full refund. However, the matter remains unresolved, and I have yet to receive the correct amount.I would like Lululemon to issue the remaining refund of $74.38 USD as per their return policy and resolve this issue promptly.

    • Initial Complaint

      Date:11/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date oct 4 2024 I contacted your customer service team to inquire about the status of my order, and I found the response to be quite rude and unhelpful. I was informed that I would need to wait six days for an investigation regarding my order, which I find unreasonable. Additionally, the representative I spoke with did not provide any assistance and seemed uninterested in resolving my *********** a customer, I expect respectful and helpful service, especially when there are issues with an order. I would appreciate it if you could address this matter promptly and provide me with an update regarding my order status.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased order C171718460689434 and initiated returns for most items and later realized two of the items I intend to return were not listed on the return labels, these items are the Align High-Rise Skirt and Chargefeel 2 Low Women's workout shoe. I contacted support via ***** messages and informed them of issue. They said no problem, we'll send you shipping labels, when I received the shipping labels they were the same labels I had initially received with the two items missing. I contacted again and they did the same thing just re-issued the same shipping labels. I finally contacted a third time and at this point it was past return time and they refused to initiate return for me. I am not at fault that the first few agents clearly did not take time to actually read and address concern instead they just skimmed through my messaged and re-issued labels that were already created and had the two with missing items.I should be receiving an apology for the lack of customer service from a prestigious brand, instead lululemon is now refusing return. This has gone on for months as I have been traveling out of the country and havent received proper help every time I've contacted. I would like to return both items for refund.

    • Initial Complaint

      Date:07/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Lululemon regarding 3 issues. First was the poor customer service received by *** chat employees with proof they don't look out to help, they close the chat to your face while you politely explain the issue and you have to reopen the chat and explain everything over again for them to ask, is there anything else I can help with? You say yes and they close the chat again to your face with a ''thank you for contacting Lululemon, have a great day!''. Seriously?... Was told the case would be escalated to Resolution to get an email not even 1 h after saying they would not do anything for this issue, but you need 5-10 business days to get an answer for other issues? Impressive. Second was a parcel return dropped off 10 days ago that never left the ****** Post facility, return receipt provided and tracking shows as dropped off at ***************** location. They closed the chat. Canada Post confirmed Lululemon needs to be the one to contact them to look into it. So i've paid for items that are no longer in my possession and provided a return drop off proof to be denied assistance. Third is for a parcel marked as delivered on September 20th, with tracking showing additional scans on September 20 and 21. Proof from ***** agent email stating the parcel was not delivered and the ''delivery'' scan was entered manually and not by the drivers scanner. They said to contact police for a complaint and they were not going to do an investigation since it was marked a delivered. I've spent close to 10k at Lululemon in the last years and i'm baffled at how poor of a customer service they provide to customers. This is unacceptable and when looking up on Trust Pilot and Reddit you can see thousands of customers who were treated poorly by this company. Lululemon is now a fast fashion company that don't care about their customers.

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2 October 2023, my brother and sister-in-law gave me a $100 gift card for lululemon. On 3 October 2023 I flew to ******* until the 23rd October 2023 (I did not take the gift card with me). I forgot about the gift card until 5 August 2024, I attempted to place an order online. When I took the gift card out of the protective casing and scratched the pin#, the whole thing peeled off and I couldn't read the pin#. I called customer service and they asked me to send a photo of the gift card, which I did, and was then informed there wasn't any funds on it. Luckily my sister-in-law still had the receipt which showed the card had been activated successfully. I sent this information to lululemon. Their answer was that they do not replace gift cards which have been lost, stolen or used without your permission. I stated none of those instances apply but they told me to file a police report. I have sent numerous emails asking them WHERE the gift card was used. They either can't or won't tell me, to date I have not had a reply.I am beyond frustrated and disgusted at the customer service this company provides. I will NEVER shop with them again and have told all my friends and family to do the same.

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to the company 3 times with my complaint and they refuse to let me return the item or reimburse me even though I cannot wear their product. The ********** I purchased has a manufacturing flaw and even after filling out an online form about not being happy about the quality of the product, they just don't care. They are obviously not focused on customer satisfaction and just all about the money they are making. I have the same exact bra in a different color and it is perfect, the one I am complaining about if the same exact bra but in a green color and there are several things completely off about it.

    • Initial Complaint

      Date:26/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello in order c172591743618431 I am supposed to receive a refund of $127.15. I will provide an email from an agent confirming the refund amount. It has been over the timeframe and I have not received my refund. Please issue my refund or find a way for me to get the promised amount back. I contacted ****** who also confirmed they have not received the funds.

    • Initial Complaint

      Date:24/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lululemon is refusing to refund me and pick up a damage item they sent me since I do not have printer or a way to mail it back. I sent them photos of a pair of damage socks they sent and asked them to come pick these up but they said they can only send me a label and then I would need to print that out and ship it back. This is a major inconvenience and I should not be responsible for Lululemon quality check negligence. I am asking BBB to assistance with getting luluemon to pick up the damage item they sent me and issue out my refund. luluemon is failing to follow the consumer protection act regarding damage items. My order number is c172540745884256

    • Initial Complaint

      Date:24/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/7 my daughter had a birthday.That day her two aunts ****ed her **** **** cards. One for $50, one for $40.On 9/14 we went to **** at ****, ******** and were told they cards had no balance. On our way home, we stopped at a Lululemon outlet in *********, ** (to confirm) and we were told the cards had no balance.I called Lululemon on Sunday 9/15 and was advised the card numbers I provided were both used 9/6 in *********. Clearly, fraud.They were used the same day purchased and used out of the country.I provided **** ******** ******* with the **** card numbers and provided receipts (emailed to a team member)as each person had purchased the **** cards at a ****** location (one bought her card at ****** in ****** , MI and the other card was purchased in *********, MI at a ******). The ****** receipts show the cards were purchased and activated.Lululemon responded stating **** cards are used like cashed and once utilized they cannot ***lace or take responsibility for.This is unacceptable. My sisters are out the $50 and $40 they spent to get my daughter the **** cards and Imagine now my 15 year old daughter devastated that she has lost out on $90 of **** cards. She was at the store purchasing a $118 jacket assuming she had $90 to use towards her *********** make matters worse multiple employees I spoke to at Lululemon stated this is a reoccurring issue. They only have capability to have the consumer swipe the **** card. When I asked why there is a strip that can be peeled off with **** card numbers they say that is only needed for online purchases. It gets worse. The entire **** card number is printed on the back of the **** card packaging at retailers. I spoke to a *** at ****** who indicated fraud with **** **** cards is high. I am looking for Lululemon to please ***lace this $90 for my daughter. I have both cards and packaging and both receipts of proof that the **** cards were purchased. This is a ***utable company who I am sure is insured.

    Lululemon Athletica is NOT a BBB Accredited Business.

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