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Business Profile

Clothing

Lululemon Athletica

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lululemon Athletica has 55 locations, listed below.

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    Customer Complaints Summary

    • 511 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lululemon is refusing to refund me and pick up a damage item they sent me since I do not have printer or a way to mail it back. I sent them photos of a pair of damage socks they sent and asked them to come pick these up but they said they can only send me a label and then I would need to print that out and ship it back. This is a major inconvenience and I should not be responsible for Lululemon quality check negligence. I am asking BBB to assistance with getting luluemon to pick up the damage item they sent me and issue out my refund. luluemon is failing to follow the consumer protection act regarding damage items. My order number is c172540745884256

    • Initial Complaint

      Date:24/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/7 my daughter had a birthday.That day her two aunts ****ed her **** **** cards. One for $50, one for $40.On 9/14 we went to **** at ****, ******** and were told they cards had no balance. On our way home, we stopped at a Lululemon outlet in *********, ** (to confirm) and we were told the cards had no balance.I called Lululemon on Sunday 9/15 and was advised the card numbers I provided were both used 9/6 in *********. Clearly, fraud.They were used the same day purchased and used out of the country.I provided **** ******** ******* with the **** card numbers and provided receipts (emailed to a team member)as each person had purchased the **** cards at a ****** location (one bought her card at ****** in ****** , MI and the other card was purchased in *********, MI at a ******). The ****** receipts show the cards were purchased and activated.Lululemon responded stating **** cards are used like cashed and once utilized they cannot ***lace or take responsibility for.This is unacceptable. My sisters are out the $50 and $40 they spent to get my daughter the **** cards and Imagine now my 15 year old daughter devastated that she has lost out on $90 of **** cards. She was at the store purchasing a $118 jacket assuming she had $90 to use towards her *********** make matters worse multiple employees I spoke to at Lululemon stated this is a reoccurring issue. They only have capability to have the consumer swipe the **** card. When I asked why there is a strip that can be peeled off with **** card numbers they say that is only needed for online purchases. It gets worse. The entire **** card number is printed on the back of the **** card packaging at retailers. I spoke to a *** at ****** who indicated fraud with **** **** cards is high. I am looking for Lululemon to please ***lace this $90 for my daughter. I have both cards and packaging and both receipts of proof that the **** cards were purchased. This is a ***utable company who I am sure is insured.

    • Initial Complaint

      Date:20/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order c172424614116730 I received the wrong item and shipped it back,. I noticed Lululemon and they told me I would be refunded but it would take longer due to the item not recevied as ordered. I was issued a refund for 10 DOLLARS when my order totaled ****** please refund me ******

      Business Response

      Date: 20/09/2024

      Hello, 

      Thank you for bringing this complaint to our attention.

      We followed up with **** in regards to their concern.

      If Gwen  would like to continue conversation around their experience, they can reach out to us at ****************************** or at ************** and ask to speak with a member of the Resolutions Team.

      Thank you,

      Resolutions Support

       

      Customer Answer

      Date: 20/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:20/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      email : ***************** Order #c172021904461757 Hello I have fully returned my order #c172021904461757 but I have not gotten a refund yet and its been 2 months already please issue me a refund

    • Initial Complaint

      Date:18/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/05/2024, I returned a online shopping pants to the Lululemon store at *******************. The clerk refunded me a store credit with a shopping card. I checked and confirmed the card balance is $64.95.On 9/14/2025, when I logged into my Lululemon online account to make a purchase, I found that the balance of this shopping card was 0. I immediately contacted their customer service, and the they found that the balance of this card had been used in *********. I told them I have been living in *******************, how can I shop in ********* ?I contacted Lululemon customer service three times already. One agent told me it was totally my responsibility and Lululemon can do nothing. The other two agents asked me to wait. I waited but no one respond me.This physical card has always been in my own hand. My online account has always been normal, it has not been hacked, and there is no record of purchase history in my account. I did nothing wrong.Please help, how can I get my money back from Lululemon?

    • Initial Complaint

      Date:17/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received these pants as a final sale and they do not fit. I am a size 31 but on the sides (the hips) they are tight but have extra room in front and back. It is not fitted for a 31 on sides and unusable. Now I am stuck with them. I would like a size 32 sent or refund. Order number: c172622773944479 Order date Sep 13, 2024 Total # of items 1

    • Initial Complaint

      Date:16/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lululemon sent me a defective shirt with a hole in in it and refuses to refund my money. I would like to be refunded for this as well as to send the defective item back and have a printed label sent to me. Thank you,******* Thoksakis

    • Initial Complaint

      Date:16/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sep 13th I placed an order (c172577686698842) on Lululemon website, and till three days later i received a cancellation email told me that the item is unavailable, which is totally waste of time!And this is not the first time that Lululemon cancel orders with excuses of stock shortage, over the past several months, me and my friends have experienced multiple instances where our orders have been confirmed by Lululemons online system, only to be canceled after a long time under the pretext that the items were out of stock. This pattern of behavior has caused customs like us significant frustration, inconvenience, and a loss of confidence in their business practices.

    • Initial Complaint

      Date:13/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: Sept 6, 2024 The amount of money I paid for the gift card purchase is 2000 CAD The business lululemon should provide me with *********************************** the gift card was stolen The business lululemon did not help me to resolve this issue at all

    • Initial Complaint

      Date:11/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter received a $50 Lululemon gift card for her birthday ****************. The gift card was purchased at a ********* July 26, 2024 and the activation receipt provided. My daughter went onto the Lululemon website to check the amount on the gift card providing all information required including the card number and pin. It showed $50. My daughter then took the physical card to the Sudbury store September 1, 2024 and when they swiped it, she was told the balance was $0. Having never used the card, we were baffled. I was told to contact Lululemon customer service which I did the following day. The person I spoke with said she could see that the card was used at an outlet Lululemon store a week prior in the ******* area. We live in ********* and were nowhere near the area the time the card (which we have always had in our possession) was used. The Lululemon representative said she would escalate the issue to have it looked into further as the card was compromised at some point and through no fault of our own. The response we received was "Thank you for your patience and understanding as we look into your gift card issue. While we're sorry to hear about your recent experience regarding your gift card our gift cards are treated like cash, which means if they're lost, stolen, or used without your permission, we cannot replace them. For your next steps, we recommend filing a police report. If your local law enforcement agency does pursue an investigation, rest assured that our internal teams will support their investigation to the best of our abilities. If you have any further questions regarding our gift card policy, it can be found under our gift card Terms and Conditions. We want to value your time and let you know in advance that we are unable to make exceptions from our policy. "Based on the many other similar complaints, this is by no means a "one off issue" with Lululemon's gift cards and is a problem Lululemon is responsible to fix.

    Lululemon Athletica is NOT a BBB Accredited Business.

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