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Business Profile

Clothing

Lululemon Athletica

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 510 total complaints in the last 3 years.
    • 181 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a Quality Promise Form in regards to a product that had a water stain. I still have not received a resolution each time I contact **************** I am being told some will get back to me. No one ever does. I would like my money back for the sweatshirt as Lululemon does not live up to the quality that they promise. Request Order # C173443887179657

    • Initial Complaint

      Date:13/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FRAUD SUPPORT I've been gifted Lululemon gift card on June 19, 2024. The person who gifted the card moved away. 7 months later, I tried to peel off the magnetic stripe to enter the card online but the strip peeled off with the numbers. Upon visiting a physical store, I was stunned to discover balance of $0.01 on the card. **** **************** located the card and alerted me to the fact that the purchase was placed in June by someone (I assume the fraudster). They suggested to contact the seller of the card. Here are the challenges - I didn't purchase the card, the person who gifted me is unavailable however **** can easily track the order and deduct who the fraudster was. Instead they presented me with their Terms of Use and said it's not their responsibility. Gift card Number ******************* . Customer case number ************* Being a wildly successful business with excellent customer service , one would think they would do all in their power to uncover the fraud - instead they are engaging in a very immature brush off which does not look

    • Initial Complaint

      Date:10/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on lululemon, with order# c171712376418539. I returned those items 1. Warpstreme Multi-Pocket Mid-Rise Golf Pant 28"2. Quick Dry Short-Sleeve Polo Shirt *Straight Hem 3. Multi-Sport Sun Hat 4. Hold Tight Straight Hem Cropped T-Shirt But they still not refund me. I contact customer service they give me an reference number GS-********* But I still not heard back.

    • Initial Complaint

      Date:10/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Lululemon Wander Puff jackets. First one was purchased 10/29/22 and the second on 1/25/23. These jackets were lightly worn but needed a wash after a really rainy day when they started smelling like wet dogs. I followed the care instructions and the jackets were ruined. I submitted photos of the limp and ruined jackets to Lululemons quality support team on 1/16/25 (two separate support requests for each puffer). They responded almost one month later denying my request for a refund as it does not meet their quality support requirements which are ordinary wear and tear, an accident, misuse or purchases over one year old. It doesnt matter if the purchase was over a year ago. I spent almost $800 on two jackets and they are ruined after one wash! Are customers not supposed to wash their puffer jackets? Im extremely frustrated and they have denied helping me. I want a refund of $796 and I will never be doing business with Lululemon again!

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two clothing items, ****** Puff and Scuba Hoodie, from Lululemons official website (Order Number: C173526503886969). When I received the package, the outer packaging was intact, but the items inside were stained and dirty. Since this was Lululemons mistake, I returned both items.However, Lululemon has delayed my refund for over a month and has only issued a refund in the form of a gift card instead of returning the money to my credit card. This is unacceptable because the issue was not caused by me, and I should not be forced to accept store credit. I need a full refund back to my original payment method, not a gift card that forces me to make another purchase.Lululemons handling of this matter is unfair and has wasted a lot of my time. Their refusal to issue a proper refund and their delay tactics feel like forced sales practices. I am filing this complaint to demand a full refund to my credit card immediately.

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed that $200 gift cards that I loaded to my brand new Lululemon account was used without my authorization. I did not make or approve any purchases with the loaded funds, and Im unsure how this occurred. I've contacted Lululemon multiple times but no resolution. Could you please investigate this matter and help resolve it? I would like to have the funds restored.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally returned my **** items to Lululemon instead of ****. As soon as I realized the mistake, I contacted Lululemon customer service, and they assured me it would be processed within 1015 days. However, I later checked my email on January 19, and saw the email from Lululemon stating that I needed to confirm my information by January 17an impossible deadline since I had only received the notice late on January 15.I responded as soon as I saw the email, but Lululemon had already recycled my brand-new **** items, worth approximately $150. **************** has refused to offer any resolution, even though the short response window and lack of alternative communication methods contributed to the loss.I believe Lululemon should take responsibility for this issue due to their poor communication and rigid processes. I am requesting compensation for the lost items.I am seeking reimbursement of $150 for the **** items that were mistakenly returned to Lululemon and recycled due to their inadequate communication process.

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received gift from my son on may 2024, and june 09th 2024 I returned item due to fitment.and received gift card for next purchase amounts of $133.34. Didn't check if the amounts are avaiable on the card? on dec 2024, I was trying to use the card and noticed no credit amounts are available on the card. Like Lululemon issed empty gift card in forreturned item.Dec 22 *****, I contacted head office as per ********* advised me, and informmed me there are no history of trasactions on gift card. Means never used it. ******** sales representative empty the card in order to re-issue card. And was expecting card by mail. After weeks later I had to call back for where about my new card ? And representative mentioned ****** used mycard? she informed me sent the electric gift card? Sent to wrong email address which she initially will send by regular mail?????? I conatcted again asking me to contact police? So I said will take forever to solve it. wHENEVER i CONTACT THEM guest help service asking same requesing, send my neme . copy of receipt, and address, and picture of giftcard. I already sent them few times . Hope to solve it in quick but missed holiday shoppings.

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally escalate my complaint regarding a quality issue with a pair of Lululemon pants I purchased. Despite bringing this matter to Lululemons attention, it remains unresolved.Approximately one year ago, I purchased two pairs of Lululemon pantsone black and one blue (photos attached). Although both pairs have been worn equally, only the black pair has deteriorated, with stitching and seams falling apart, while the blue pair remains in excellent condition. This inconsistency suggests a quality defect specific to the black pants.Lululemons policy states that they refund or exchange defective products, and I kindly request that they uphold this commitment by either providing a refund or a replacement for the defective item.I appreciate your assistance in resolving this issue and look forward to your ************* regards,Jiada

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I received a LuluLemon gift card in the amount of $100 as a Christmas gift from my parents. The card was purchased and activated on 12/18/2024. I tried to use in in the store on 01/03/2025 and discovered it had a zero balance. Upon investigation from the educator, ********, at LuluLemon he determined it was used on 12/28/2024 and not by me. A case noted below was set up for the investigation of the fraud. However, *******, Resolutions Support emailed me and said nothing could be done because it was purchased through a third party retailer. I contacted the retailer and set up a case with them and they did their investigation it showed that the money was put on the card and it was activated on the 18th of December. I called back and spoke with a LuluLemon educator, Navvy and she stated I should email a copy of the purchase receipt, activation receipt, and gift card to ******* for her investigation. ******* did not look at one document and bottom line did not care. She said there was nothing they could do and that was their policy and they NEVER give back money for fraudulent use of a gift card. I am shocked that they would not do one thing about this. This was in NO WAY my fault. I am a good customer and member of ********************** which they can verify from my account. She also stated she could not see the activity of the gift card because it was purchased through a third party, which is an actual lie because a LuluLemon educator looked up the gift card and told me when it was activated and when it was used. I can not believe the complete disregard to customer service ******* provided and that LuluLemon would stand by this policy in this time when fraud is common. And if they aren't going to support their gift cards, why sell them to customers, either from them or a third party retailer. I am just trying to be able to use my gift card which was a gift to me. I don't want a refund, just the $100 back to buy something. Thanks for your help!

      Customer Answer

      Date: 05/02/2025

      Attached is a letter from the purchaser of the gift card from LuluLemon, authorizing me to represent them in regards to this matter.  Please let me know if there is any further information I can provide.  Thanks, *********

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