Complaints

This profile includes complaints for Lululemon Athletica's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lululemon Athletica has 55 locations, listed below.

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• 

  Lululemon Athletica

  400 1818 Cornwall Ave Vancouver, BC V6J 1C7

• 

  Lululemon Athletica

  25 the West Mall Entrance #1 - Unit 1328A, Box 146 Etobicoke, ON M9C 1B8

• 

  Lululemon Athletica

  5734 Sunset Drive South Miami, FL 33143

• 

  Lululemon Athletica

  2176 Northbrook Court Northbrook, IL 60062-1408

• 

  Lululemon Athletica

  153 Cumberland Street Toronto, ON M5R 1A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 hoodies (1 to be returned) on Lululemon app at price $118. When received the items, the price tag attached to the items shows $68. I searched online and found other people who had the same experience as me got the $50+tax refunded from Lululemon. So I reached to Lululemon customer service team but the people who worked on my case refused to refund me. I am feeling being treated differently by Lululemon and asked for the complaint contact in Lululemon. The person ignored my question.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a formal complaint against Lululemon Athletica for their refusal to resolve a missing package issue in a timely and fair manner, despite clear evidence of a delivery error. Below is a summary of the issue:1. Issue Summary Order Details: On [Order Date], I placed Order #c174068945926616 for $245.28, with a promised delivery date of April 1, ************* Failure: ***** tracking (#************) marked the package as "delivered to front door" on April 2, 2025, with a photo as "proof." However:I was home all day and did not receive it.Other packages arrived without issue, confirming the error.Lululemons Inadequate Response: Despite providing evidence, Lululemon insists on a 6-business-day "trace" process before even considering a refund or reshipment. They have refused to expedite or offer an immediate resolution, leaving me without the product or my money.2. Attempts to Resolve I have contacted Lululemon customer service multiple times, requesting:An immediate reshipment or refund.Escalation to a supervisor.Proof that the package was correctly delivered.Their response:"We cannot expedite this tracethis is our given timeline, and you will be contacted in 6 business days."This is unacceptable, as:The carriers own photo proves misdelivery.I should not bear the burden of a shipping error.A week-long delay for resolution is unreasonable.3. Desired Resolution I request that the BBB intervene to ensure Lululemon:Issues an immediate refund or reshipment of my $245.28 order. Acknowledges their poor handling of this case and improves policies for missing packages.Customer service correspondence.This experience has severely damaged my trust in Lululemons customer service. I hope the ******************** can help hold them accountable for fair business practices.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a compromised Lululemon gift card for $100 on 12/29/2024. The pin # had been scratched off before purchase and the gift card was compromised allowing someone to steal the $100 off of my gift card once I loaded money onto it. Lululemon acknowledged over the phone that my gift card was compromised and said that they could see who stole the gift card and when they used it, but would not provide that information to me for "privacy reasons". Lululemon committed to providing me a $100 gift card, but did not fulfill their responsibility because they provided a compromised and faulty gift card to me. They will not offer me a refund, and said that there is nothing that they can do for me to resolve this. I am seeking a $100 refund.

• Initial Complaint

  Date:31/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Lululemon gift cards for $50 each. Both of the cards had the same PIN number. Both cards were showing zero balance but I had not used them. I called and spoke to a Lululemon *** who stated that they have had issues with cards having that PIN number and that he would ***lace them. He ***laced one but said he had to escalate the other one because the system wasn't allowing him to ***lace it. I received the following information from Lululemon ***************** Im sorry to hear about your recent experience regarding your gift card. It appears that this gift card has already been redeemed, and it was originally purchased from another retailer. The gift card number youve provided shows it was activated on 03/03/2025 and redeemed on 03/06/2025.Please note, based on our Privacy Policy: ************************************************************, were unable to provide the transaction details of where the card was used. It's also good to keep in mind that our gift cards are treated like cash, which means if they're lost, stolen, or used without your permission, we cannot ***lace them. I did NOT use the gift card on 3/06 and it was not out of my possession. I have called the company twice to resolve this issue.

• Initial Complaint

  Date:27/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on the 16th march, total amount ********************************************* to many different packages which 2 of them were not received, we agreed with an investigation to be opened for those 2 ***** parcels, but seller informed me in just few hours stating the case got closed and no further assist will be provided which in the mean time there was no investigations initiated with *****.Since i did not see any investigations opened and the seller is not helping, the reason I m here is to ask the carrier to find me the parcels or to get a full refund from the seller. THIS IS NOT AN ATTITUDE TO HELP, TELLING A CUSTOMER THE INVESTIGATION WAS CLOSED IN JUST FEW HRS AND REFUSING TO ASSIST FURTHER IS JUST RIDICULOUS.

• Initial Complaint

  Date:16/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern and disappointment regarding the unexpected cancellation of my recent orders, the freezing of my account, and the refusal to allow me to make online purchases. As a loyal customer who has made numerous purchases, supported your business, and recommended Lululemon to friends and family, I find this situation both frustrating and unjustified.Recently, I attempted to place an order through your website but encountered an issue with my account. Seeking clarification, I contacted your live chat support and spoke with *****, who informed me that further validation was required for security reasons. I was assured that the order team would review my account and resolve the matter. Following this, I sent an email for further clarification.Subsequently, I received a response from the Lululemon Resolution Team stating that my payment information had been flagged by your system for security reasons. However, I was not provided with a specific reason for this decision. Furthermore, I was informed that the decision could not be overturned and that any further emails regarding this matter would not be monitored or responded to. This lack of transparency and refusal to engage in further discussion is both disheartening and *************** a dedicated customer, I believe I deserve a clear explanation regarding the issue with my account and the reasoning behind the restrictions placed on my ability to shop online. A detailed explanation of why my account and payment information were flagged.A review of my account and reconsideration of the restriction placed on my online purchases.I value Lululemons products and customer service, which is why I am hopeful that this matter can be resolved amicably. I kindly request a prompt response to this complaint. If this issue remains unresolved, I may consider escalating it to consumer protection agencies or exploring alternative avenues for resolution.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally received a recognition E-gift card from my employer for a lululemon GC valued at $250.00. When I took it to use at the ******************************************* **** early Feb, I found out at the cashier that it was zero balance. I am certain I have not used it. She was kind to provide me with the *** phone #. I called the ************ and spoke with a representative the day after on 2/4/25. They confirmed it was used online and items shipped to a zip code that does not match mine or anywhere in **?! ***** from resolutions support emailed me back after looking into it, and said they are not responsible for lost or stolen Gcs. The card # and print out of the e-gift card was always on my possession, I did not lose the card or #. I am simply asking for what is mine the $250 sent to me as to use at your stores. With the level of your company and service, I was surprised that they did nothing to reissue a card to me given it was not my fault that it was compromised? I have no idea how that even happened. The email from resolutions team was not acceptable.

• Initial Complaint

  Date:21/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Lululemon via phone and email since January 23, 2025. I also emailed them on 2/5/2025 and 2/10/2025. I purchased a product in the last few months that was faulty and is now damaged. Lululemon has a quality promise guarantee for all products to be returned if theres an issue for a year. They claim no one can speak to me on the phone and to wait for an email. Ive waited for a month even though their policy is they will contact you in 10 business days. I called again on 2/20/2025 at 11:30am EST and spoke to *******. She would not transfer me to speak to anyone else. At this point, I wont be ignored. They will not fulfill their own policy that is in writing on their website and in store. Customers should not be lied to and misled. Additionally, I should have access to speak to someone on the phone. The amount of effort it has taken on my part to be helped is ridiculous.

• Initial Complaint

  Date:19/02/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Lululemon regarding a missing order and their refusal to resolve the issue despite ************** December 2024, I placed an order for 18 items, but only 2 were received. The successfully delivered items were shipped via ****** while the missing items were shipped via Lasership and Veho, two carriers with documented reliability issues. Tracking states the packages were delivered, but the proof-of-delivery images do not match my apartment, indicating misdelivery.The following is a timeline of steps I took:12/14/24 Reported missing items to Lululemon.12/21/24 & 12/24/24 Lululemon refused assistance.12/24/24 Contacted Klarna, who paused payments under Buyer Protection.1/26/25 Klarna ruled in favor of Lululemon and resumed payments.1/28/25 Contacted *** to dispute payments but was told to wait for processing.2/18/25 Klarna reaffirmed they could not cancel payments due to Lululemons claim of delivery.Lululemon refuses to take responsibility for the missing items despite:Using unreliable carriers instead of ***** or similar reliable carriers.Providing invalid proof of delivery (image does not match my apartment).Ignoring multiple customer service requests.This has caused financial loss and frustration, as I paid for items I never received. Lululemons refusal to help contradicts their customer service policies.Requested Resolution:A full refund for the missing 16 items, OR A replacement order shipped via *****.I seek BBBs help in mediating this matter, as Lululemon has failed to resolve it.Thank you so much for your time and assistance.

• Initial Complaint

  Date:19/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some clothes c173862191624877. The shipment was split into two deliveries. One was delivered and the other not. Upon tracking the packages and looking at photo proof of delivery the two jackets were clearly delivered to the wrong address. The company will do nothing about it. They will not refund or fix the problem. They said if it was stolen its my problem. Clearly it was not stolen it was delivered to the wrong address.